Property grounds

Reviews of Kimpton Riverplace Hotel, an IHG Hotel

4.5 out of 5
Kimpton Riverplace Hotel, an IHG Hotel
1510 S Harbor Way, Portland, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 626 out of 871 reviews" "
Rating 8 - Good. 166 out of 871 reviews" "
Rating 6 - Okay. 49 out of 871 reviews" "
Rating 4 - Poor. 20 out of 871 reviews" "
Rating 2 - Terrible. 10 out of 871 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 17 May 2024
Clint,Thank you for taking the time to provide a rating. Your feedback is important to us. If you have any specific comments or suggestions to share, we would love to hear from you. We're committed to improving our guests' experiences.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 May 2024
Brian, it's fantastic to see a perfect score rating! At Kimpton RiverPlace Hotel, we aim to create memorable experiences, so we're thrilled to know you had such a pleasant stay. We hope to see you again soon. Safe travels until then!

10/10 Excellent

Anthony, Overland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Anthony, we are thrilled to know you had an excellent experience at Kimpton RiverPlace Hotel. It's reviews like yours that make us strive to deliver nothing but the best every day. Our team members eagerly look forward to your next visit. Thank you for choosing us!

10/10 Excellent

stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect in every way
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Stefanie, it's wonderful to hear how much you enjoyed your visit to Kimpton RiverPlace Hotel. We work hard to ensure our guests have an exceptional experience, so your praise means a lot to us. Thank you for choosing our hotel and for your glowing review. We look forward to your next stay with us.

2/10 Terrible

Ronda

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I would have given the hotel 4-5 stars. I booked a king suite and it was nice, quiet & roomy. Everything was nice until I checked out. The guy at the front desk was extremely rude to me. I was just going over the bill and had every right to question a few things. A hotel is a hospitality job and he failed in that department. I won't be returning to this hotel. I want to fully enjoy my stay from start to finish.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Ronda, it seems that your stay had a promising start, but ended on an unsatisfactory note. We regret that your interactions during the billing process did not reflect the hospitality we strive to offer. Please rest assured that we take your feedback seriously and will address it with our team members to ensure an improved experience for all guests in the future. We truly hope you'll reconsider and give us another opportunity to serve you better.

10/10 Excellent

Kevin, Burbank

Stayed 3 nights in Apr 2024
Response from Customer Service on 10 May 2024
Kevin, thank you for your high rating following your stay at Kimpton RiverPlace Hotel. It's wonderful to hear that your experience with us was a positive one. We hope to have the chance to welcome you back in the near future.

10/10 Excellent

Jack

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Expensive but worth every $
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Jack, it's fantastic to know you felt your stay at Kimpton RiverPlace Hotel was well worth it! We endeavor to provide an exceptional and valuable experience for our guests. We eagerly anticipate your next visit.

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from Customer Service on 17 Apr 2024
Paul, thank you for your perfect score! We are overjoyed to hear that you enjoyed your stay at Kimpton RiverPlace Hotel. We eagerly await your next visit.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Kathryn, it's magnificent to know that you experienced exceptional service at Kimpton RiverPlace Hotel. Our team members strive to make each guest's stay memorable and your positive feedback is appreciated. We look forward to welcoming you back for another stellar visit.

10/10 Excellent

James M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and cozy.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
James, it's fantastic to hear that you found Kimpton RiverPlace Hotel to be very comfortable and cozy. We strive to provide our guests with a relaxing experience and we're glad we met your expectations. We're looking forward to welcoming you back in the future.

6/10 Okay

Armin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I don't know if this is issue with the hotel or booking through expedia, I booked and paid for a king bed and ended up having a queen. When mentioned to hotel, they said we can't do anything and no refund because it is booked through expedia and that means whatever room is available to me I should get. Important detail to know. I stay in a hotel or b&b almost every month for years and this never happened to me.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Armin, we regret to hear that there was a mix-up in room selections during your stay. While booking channel complexities sometimes come into play, it's our priority to ensure the comfort and satisfaction of our guests. While we could not address the matter on-spot, we're certainly taking note of your experience. We appreciate your feedback as a seasoned traveler and hope you'll allow us another opportunity to serve you better.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was ok, outside the property needs help and police
Response from Customer Service on 21 Feb 2024
Michael, thank you for sharing your feedback. It's apparent you had mixed experiences during your stay. The exterior of the property is something we continuously work on improving. Additionally, we aim to maintain a safe and secure environment for all our guests, with security measures taken into account. We hope that on your next visit, you will witness improvements in these aspects.

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
Thanks for the perfect rating, Timothy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Kimpton RiverPlace Hotel.Have a wonderful day!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was convenient, staff very attentive and kind.
Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan 2024
Jason, we're thrilled to hear your kind words about your experience at Kimpton RiverPlace Hotel. It's wonderful to know the convenient valet service and attentiveness of our team members added value to your stay. Your feedback is much appreciated, and we look forward to your next visit!

10/10 Excellent

Wayne

Stayed 2 nights in Dec 2023
Response from Customer Service on 17 Dec 2023
Thank you for taking the time to leave this wonderful rating, Wayne! We hope to see you again soon at Kimpton RiverPlace Hotel so we can share yet another amazing experience!

8/10 Good

Ramakrishna

Stayed 2 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
We appreciate your lovely rating, Ramakrishna!The satisfaction of our guests is important to us so we can't wait to see you back again at Kimpton RiverPlace Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 6 Dec 2023
John, it's heartening to know that your stay at Kimpton RiverPlace Hotel met your expectations. We appreciate your rating and do hope that you'll choose us again in the future. We strive to provide an exemplary experience for each guest. Thanks again for taking the time to share your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 17 Nov 2023
We appreciate your four-star rating of Kimpton RiverPlace Hotel. Your feedback means a lot to us, and we're glad you had a satisfying stay. We look forward to welcoming you back for an even better experience.

8/10 Good

Rob

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Customer Service on 14 Nov 2023
Rob, we're pleased to see that you had an enjoyable stay at Kimpton RiverPlace Hotel. We appreciate your rating and hope to welcome you back again in the future.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We were put in a room where construction crews were right outside our window, loudly grinding and sawing siding. So loud i couldn't speak on the phone or open draps for privacy. Why pay extra for a river view and not be able to open the drapes? We did change rooms
Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov 2023
Richard, we understand how construction noise can be disruptive and we're sorry that you had an experience like this. It's important for us to ensure that all of our guests can fully enjoy their accommodation and the view, so we're glad to hear that a room change was facilitated. Going forward, we aim to communicate any nearby activities more effectively to help prevent any surprises. We hope you'll consider giving us another opportunity to provide a more serene stay in the future.

10/10 Excellent

Zixuan

Good view and good service
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
Zixuan, it's delightful to hear that you enjoyed the vista and service at Kimpton RiverPlace Hotel. We strive to showcase our scenic location and serve our guests with utmost dedication. Looking forward to welcoming you back!

10/10 Excellent

Alisse

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joseph was very helpful at the front desk and the property is in a great location. Room was very clean and spacious, with modern decor. DoorDashed dinner and stayed in!
Stayed 1 night in Oct 2023
Response from Customer Service on 10 Oct 2023
Alisse, we're delighted to read about your positive experience at Kimpton RiverPlace Hotel. It's wonderful to hear that Joseph was able to assist you efficiently and that you appreciated our prime location. We're glad that you found the room to be spotless and roomy, featuring contemporary aesthetics. Using DoorDash to enjoy dinner within our quarters seems like a perfect stay-at-home treat! Your feedback is appreciated, and we’d love to welcome you back anytime.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property on the rivers edge, near downtown area. Staff was both very friendly and informative. Would definitely stay there again!!
Stayed 1 night in Oct 2023
Response from Customer Service on 5 Oct 2023
Philip, we are thrilled to learn that you enjoyed your stay at Kimpton RiverPlace Hotel. It's heartwarming to know the riverside location and proximity to downtown enhanced your visit. Also, our team members take great pride in offering our guests a friendly and informative service and their excitement about hearing of your wish to return is immeasurable. Looking forward to welcoming you back soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for such a great service, your hotel is top notch. Loved how stylish and well organized it is.
Stayed 2 nights in Sep 2023
Response from Customer Service on 24 Sept 2023
Sandra, it's nuanced feedback like yours that highlights the effort the Kimpton RiverPlace Hotel puts into providing superb service. We're elated to hear that our distinctive and orderly ambiance resonated with you. Thank you for appreciating our work, we hope to host you again soon.

8/10 Good

Julia

Travelled with partner
Disliked: Amenities
Great view. Sadly left personal belonging that housekeeping didn’t find.
Stayed 1 night in Sep 2023
Response from Customer Service on 18 Sept 2023
Thank you for the 4-star rating, Julia!We are delighted to see that you had a wonderful time at Kimpton RiverPlace Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 Okay

Douglas

Liked: Cleanliness, property conditions & facilities
Room was pretty nice we had a cottage/condo. The area was riverfront so that was beautiful. If was easy access to lots of tourists attractions. Valet service was expensive and they were a little shady as they tell you the parking lot just down the way has break ins and then proceed to stay there is one further down around to corner etc but it seemed to us from watching during our stay they use the first lot for the valet cars so a little suspect to us. Also unfortunately when we stayed the restaurant was understaffed so long waits and ok food. Overall a good stay but a few downsides too.
Stayed 3 nights in Sep 2023
Response from Customer Service on 9 Sept 2023
Douglas, your input concerning your recent stay is appreciated. It's great to hear that you enjoyed the beautiful riverfront location and the close proximity to tourist attractions. Our valet parking garage is on hotel property and not accessible to the public. The two lots you are referring to are never used by the hotel. We apologize for any confusion regarding our parking service and any perceived incongruence there - we work continually to ensure the security and convenience of our guests' vehicles. Regarding your dining experience, it's regretful to learn it didn't meet your expectations due to the wait time. Kimpton RiverPlace Hotel continually seeks to provide top-notch services, and your feedback will aid us in achieving this. We hope you consider staying with us again for a chance to show you our commitment to improvement.

10/10 Excellent

Gerald

Stayed 1 night in Sep 2023
Response from Michael Hall, Operations Manager on 26 Sept 2023
Gerald thank you for the 5 star rating and your recent stay at the Kimpton RiverPlace. We hope to see you again soon here at the RiverPlace.

10/10 Excellent

Scott

Stayed 2 nights in Aug 2023
Response from Customer Service on 21 Sept 2023
Thanks, Scott! It's outstanding your time at Kimpton RiverPlace Hotel was fantastic. We can't wait until your next visit!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location. Safe and Serene
Fantastic location right on the waterfront and beautiful park. Always appreciate Kimpton properties for their dog friendly policies. Nice service all around. The rooms are large, but are not decorated in typical Kimpton fashion. A little more whimsy would go a long way in blending with the brand.
Stayed 1 night in Aug 2023
Response from Customer Service on 23 Aug 2023
Jennifer, it's fantastic to hear you enjoyed your stay and cherished the prime location of Kimpton RiverPlace Hotel. We're proud to be known for our pet-welcoming policies and overall exceptional service. We appreciate your insights that not only offer guidance on the enhancements but can also perfect our guest experience. We're looking forward to hosting you and your furry friend again soon.

10/10 Excellent

William

Stayed 3 nights in Aug 2023
Response from Customer Service on 11 Sept 2023
Thanks for the perfect rating, William!We're pleased to hear that you have fully enjoyed your stay at Kimpton RiverPlace Hotel, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Customer Service on 20 Aug 2023
Thank you for sharing your perfect rating with us, John!It's wonderful to see how much you appreciated your time at Kimpton RiverPlace Hotel! We want everyone to feel right at home at Kimpton RiverPlace Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

6/10 Okay

Gloria

Travelled with partner
Disliked: Amenities
Lack of service - check in is 4:00 pm but I came early; they were going to text me but I had to follow up after 4:00. restaurant service was slow. Check in provided no information on the property. Location is great on riverfront. I hate to give a bad review, but for a Kimpton this was disappointing.
Stayed 3 nights in Aug 2023
Response from Customer Service on 17 Aug 2023
Gloria, thank you for sharing your experience. We regret your recent visit didn't fully match your expectations, particularly regarding your early check-in and on-site dining experience. Rest assured, we're working diligently to ensure our guests feel fully informed about our property upon check-in. We appreciate your feedback about our prime riverfront location and we're committed to reaching the high standards you've come to expect from us. We hope you give us another chance in the future.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED BEING DOWN BY THE HARBOR AND HAVING THE NICE WALKING PATH RIGHT THERE, THE RESTAURANT ON SITE WAS SUPERB. The street noise late night was significant until around midnight or shortly after, perhaps request a room that does not face the street but rather is facing the harbor.
Stayed 1 night in Aug 2023
Response from Customer Service on 15 Aug 2023
Laurie, it's fantastic to know you enjoyed being by the harbor and taking advantage of the walking path. We're indeed proud of our location at Kimpton RiverPlace Hotel. We're thrilled the on-site restaurant exceeded your expectations too. Concerning your feedback about the street noise, thank you for sharing it. We value your suggestion and welcome the opportunity to enhance your future visits to our hotel.

8/10 Good

Darshan

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Customer Service on 9 Aug 2023
Hello Darshan,Thank you for selecting Kimpton RiverPlace Hotel for your stay. We're pleased to see that you had a positive experience. Your feedback is valuable to us and we hope to have the opportunity to serve you again in the future.Kind regards.

10/10 Excellent

Mariko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on 7 Aug 2023
Thank you for the 5 out of 5 rating, Mariko!We're thrilled to see how much you enjoyed staying at Kimpton RiverPlace Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved being by the river. Great friendly staff loved the decor
Stayed 1 night in Jul 2023
Response from Customer Service on 1 Aug 2023
Sam, it's wonderful to know that your stay at Kimpton RiverPlace Hotel met all your expectations.We are delighted you relished our strategic riverfront location and appreciated our attentive team members. Your recognition towards our aesthetic interior design is truly appreciated. We are looking forward to serving you again on your next visit!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel room and outdoor space.
Stayed 1 night in Jul 2023
Response from Customer Service on 1 Aug 2023
Amy, it's pleasant to hear you enjoyed your experience at Kimpton RiverPlace Hotel, noting the beauty of both your room and our outdoor spaces. We are looking forward to having you stay with us again!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is just delightful in every way. We enjoyed sitting in the rocking chairs outdoors with a glass of wine.
Stayed 2 nights in Jul 2023
Response from Customer Service on 28 Jul 2023
Marilyn, it fills us with joy to hear that your stay at the Kimpton RiverPlace Hotel was delightful. We are glad that you enjoyed our outdoor lounging and the ambiance it provides with a glass of wine. We look forward to the opportunity of welcoming you back soon.

10/10 Excellent

Gerrit

Stayed 1 night in Jul 2023
Response from Customer Service on 28 Jul 2023
Thanks for the fantastic rating, Gerrit!It's outstanding we could exceed your expectations during your stay at Kimpton RiverPlace Hotel. We're all looking forward to your next stay with us.

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great suite with waterfront view
Stayed 1 night in Jul 2023
Response from Customer Service on 28 Jul 2023
Frances, thank you for sharing your positive feedback. It's fantastic to hear that you enjoyed the amazing suite and waterfront view at Kimpton RiverPlace Hotel. We look forward to welcoming you back soon!

10/10 Excellent

Kathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property is on the Columbia River with a lovely parklike greenbelt adjacent and a nice restaurant on the property. The room was a little small, but a good layout. This was my second stay at a Kimpton Hotel and will always be my choice whenever available.
Stayed 1 night in Jul 2023
Response from Customer Service on 22 Jul 2023
Thank you for the perfect rating, Kathy!We are very pleased to hear that you had a wonderful stay at Kimpton RiverPlace Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Customer Service on 21 Jul 2023
Hello Kenny,It's wonderful to know that you had an exceptional stay with us. Your satisfaction is of utmost importance to our entire team here at Kimpton RiverPlace Hotel.While your feedback was extraordinary, we understand that every interaction creates an impact. In absence of detailed comments, we can only hope that every aspect of your visit, from check-in to check-out, was to your liking and met or exceeded your expectations.Our team tirelessly strives to ensure each guest encounter is delightful and unique. From our welcoming reception, to the quality of accommodation, ambiance, and other amenities, we aim at creating a wonderful experience.Given the opportunity, we would be thrilled to receive more insights about your stay. Particularly, what specific elements you found most enjoyable or which area was particularly impressive, etc. Reviews like yours motivate us in our continuous pursuit of excellence and your constructive feedback helps us serve better, always.Kimpton RiverPlace Hotel thanks you again for choosing us for your stay and we hope to see you again soon. In the meantime, wishing you all the best and pleasant travels always.

10/10 Excellent

JOE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Customer Service on 15 Jul 2023
Thank you for the great rating, Joe!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Kimpton RiverPlace Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Gwendolyn, Beaverton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I love that the entire property is per friendly and they do not charge extra. That is very rare these days. Great service all around.
Stayed 1 night in Jul 2023
Response from Customer Service on 7 Jul 2023
Thank you for the excellent rating, Gwendolyn!Your positive remarks on our pet-friendly environment and policy are greatly appreciated. We're delighted to hear that you appreciate this aspect of our hotel. It's our goal to create a welcoming atmosphere where everyone feels at home, including their beloved pets.Additionally, it's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations.Our goal is to go above and beyond to ensure our guests have a memorable experience at Kimpton RiverPlace Hotel! We look forward to hosting you again soon.

6/10 Okay

Nancy Ann

Liked: Staff & service
Desk clerk staff was excellent. Housekeeping not so much. Staff at restaurant not so great. Good location.
Stayed 5 nights in Jun 2023
Response from Customer Service on 3 Jul 2023
We appreciate the feedback, Nancy.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and great view. Staff was excellent and friendly.
Stayed 2 nights in Jun 2023
Response from Customer Service on 27 Jun 2023
Thank you for the fantastic rating, Sarah!We strive to make all of our guests feel welcome and relaxed during their time at Kimpton RiverPlace Hotel! We can't wait to see you again soon.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Jun 2023
Response from Customer Service on 15 Jun 2023
Kevin,Thank you for taking the time to share your experience at Kimpton RiverPlace Hotel. We're thrilled to hear that you found our location excellent, as we strive to provide a convenient and enjoyable place for our guests to stay. We hope to have the pleasure of welcoming you back to Kimpton RiverPlace Hotel in the future, and provide an even more exceptional experience for your next visit.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
The location is fantastic! Love the river views.
Stayed 3 nights in Jun 2023
Response from Customer Service on 14 Jun 2023
Thank you for sharing you review, Robin.We're thrilled you enjoyed the fantastic views from Kimpton RiverPlace Hotel's prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We can't wait to see you again soon for another amazing experience!

10/10 Excellent

Mingzhu, redwood city

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Love the hotel but beds were old and can feel the springs. ( room 418) will give another try for next trip.
Stayed 1 night in Jun 2023
Response from Customer Service on 13 Jun 2023
Thank you for taking the time to share your lovely review with us, Mingzhu.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Cortney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2023
Response from Customer Service on 1 Jun 2023
Thanks for the fantastic review, Cortney!It's excellent you had such an amazing stay at Kimpton RiverPlace Hotel! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!