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Reviews of Inn at St John Portland In-Town

2.5 out of 5
Inn at St John Portland In-Town
939 Congress St, Portland, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1002 reviews" "
Rating 8 - Good. 226 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nostalgic
Stayed 1 night in Apr 2024

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Old Inn with charm. Supposedly haunted, did hear somethings durning the night but was thrilled that i did.
Stayed 1 night in Apr 2024

4/10 Poor

Edward

Stayed 1 night in Apr 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly employee at check-in. Room was spotless and I loved the historic character of the building.
Stayed 1 night in Apr 2024

6/10 Okay

Jane

Liked: Cleanliness, staff & service
No elevator. Shared bathroom
Stayed 3 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff were very courteous and welcoming, cookies and coffee/tea in evening were a nice touch. No breakfast person available if you have to leave early to go. Couple placed next to me, you could hear speaking/talking in your room/through the walls. Maybe offer quiet time or not put couples next to singles when there is space available-great Thai place and wine/appetizers offered within walking distance
Stayed 1 night in Mar 2024

8/10 Good

Severia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Laronta

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Darcy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was a historical inn. We'd rather stay at places that aren't a "chain" if possible. Older places have history and it's nice to learn about it.
Stayed 1 night in Mar 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful. We would have liked more hanging space for our clothes
Stayed 7 nights in Mar 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay, it was clean and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
A favorite and reasonable place to stay in Portland. And there is a great Thai restaurant 1 block away!
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a real jewel!
Stayed 1 night in Mar 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay in this historic hotel
Stayed 1 night in Mar 2024

6/10 Okay

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an unfortunate emergency that I had to leave and couldn’t stay. But it would have been a great comfortable night.
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Historic charm
Stayed 1 night in Feb 2024

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service
An old property, but great friendly staff. Hotel warm , comfortable and convenient to city center
Stayed 1 night in Feb 2024

4/10 Poor

Abigail

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a beautiful Victorian charm. Everything was VERY clean, beds were fairly comfortable, and it was so affordable! Will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

MaSoN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable inn, but no elevators. Overall worth the charm and price
Stayed 1 night in Feb 2024

10/10 Excellent

Randall, Dartmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Very neat property
Stayed 1 night in Feb 2024

4/10 Poor

Makaria

Travelled with partner
Disliked: Property conditions & facilities
Rundown
Stayed 3 nights in Feb 2024

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Kyle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little inn, right next to the hospital. Easy parking and friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible value for such a fun location- no shortage of things to do and with incredible staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Asa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Andres

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the main ways of transportation into Portland, super cozy and artistic design, excellent choice for the price!

8/10 Good

Nineveh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated being able to stay in a low cost, beautiful, clean room with a private bath at the Inn at St John. The mattress wasn't anything to write home about, but it was comfortable enough for one night. This boutique hotel felt very welcoming and like home in a way I don't typically feel in big chain hotels
Stayed 1 night in Jan 2024

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overall: just okay. Nothing special.
Staff gets 5 stars. Hotel is in massive need of renovation. Walls are thin, can hear people above, below, and next to you. Not much temperature control. A/C was not working, only a single knob with an in-wall heat fan. Has so much potential, but falling short. Vent in bathroom ceiling hanging down. Light fixtures not working. Wallpaper peeling in spots. Carpet looks to be 100 years old. Some of the furniture (like bathroom sink and tub) appear to be low quality, builder-quality type fixtures. Very out of place amid the potential of old-world beauty/architecture. Breakfast was about what you'd expect except that they ran out of stuff over the course of the stay, like cream cheese and apple juice.
Stayed 3 nights in Jan 2024

6/10 Okay

Lauren

Travelled with group
Liked: Staff & service
ehhh
i didn't love staying here this time. prices and location are great but just sort of unfortunately subpar comfort and not a lot of rom/ space.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That attendant was incredible at making me feel welcome!
Stayed 1 night in Jan 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023

8/10 Good

Davide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
They never disappoint. We have stayed many times since moving from Portland.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The staff, the price, the breakfast - all great. Unfortunately the bed was quite uncomfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Our room was adorable and adequate in all aspects….. will come back again when visiting the Portland waterfront.
Stayed 1 night in Dec 2023

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building. Close to my family. In the hospital area so area is a mixed bag. Hopefully on the way up.
Stayed 3 nights in Dec 2023

10/10 Excellent

Timothy A, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Bar across street
Stayed 4 nights in Dec 2023

10/10 Excellent

rearadmiral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Inn At St John Mangement on 20 Dec 2023
Thank you so much for taking the time to rate us. We hope to see you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Inn At St John Management on 20 Dec 2023
Thank you for your recent stay and for giving us a perfect rating. Your feedback made our day! We hope you consider us again if your travels bring you back to Portland.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Inn At St John Management on 20 Dec 2023
Thank you so much for the excellent rating. We really appreciate your stay and look forward to hosting you again sometime!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Inn At St John Management on 20 Dec 2023
Thanks for taking the time to give us a rating! We are glad your stay was a 10 out of 10! We would love to have you stay with us again in the future if the opportunity presents itself.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Inn At St John Management on 20 Dec 2023
Thanks for taking time out of your day to leave us a perfect rating! We are happy we met your expectations and hope to see you again sometime!

10/10 Excellent

Sanderlynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Inn Quaint . Clean.
Stayed 2 nights in Dec 2023
Response from Inn At St John Management on 20 Dec 2023
We are so happy to hear you enjoyed your stay with us, and that our old school charm and cleanliness were particular highlights. We pride ourself on providing a good guest experience, so comments like yours are truly rewarding to hear!

8/10 Good

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time I've stayed here. I enjoy the area
Stayed 4 nights in Nov 2023

10/10 Excellent

Bennett, Austin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and welcoming. Roger and the ladies at the front desk were professional and helpful. Breakfast was a huge plus. Great for families, couples, or solo travelers. Excellent experience at this quintessential old school New England Inn.
Stayed 1 night in Nov 2023
Response from Inn At St John Management on 23 Dec 2023
We are glad to hear that you enjoyed your stay! Thanks so much your compliments. Each member of our team strives daily to deliver a positive guest experience so your feedback is very gratifying! We appreciate having you as our guest, and we hope you’ll visit us again if ever in Portland again!

10/10 Excellent

Christopher G

Stayed 1 night in Nov 2023
Response from Inn At St John Management on 20 Dec 2023
Thank you so much for your great rating! This means a lot to us. Glad to hear you enjoyed your visit and we look forward to welcoming you back the next time you visit the area.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT! would recommend.
Stayed 2 nights in Nov 2023