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Reviews of Homewood Suites by Hilton Hillsboro/Beaverton

3 out of 5
Homewood Suites by Hilton Hillsboro/Beaverton
15525 Nw Gateway Ct, Beaverton, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 481 out of 794 reviews" "
Rating 8 - Good. 218 out of 794 reviews" "
Rating 6 - Okay. 63 out of 794 reviews" "
Rating 4 - Poor. 16 out of 794 reviews" "
Rating 2 - Terrible. 16 out of 794 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Thanks for staying with us!

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Really helpful and compassionate staff. Hotel was nothing special but the staff were great.
Stayed 2 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Thanks! It was wonderful to have you stay with us!

10/10 Excellent

Jacquee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel very comfortable,Friendly staff and location location!
Stayed 2 nights in Jan 2024
Response from General Manager on 19 Jan 2024
So great you enjoyed your stay with us! We hope to see you again soon!

4/10 Poor

Floyd

Business traveller
Liked: Staff & service
Disliked: Cleanliness
First room had a defective toilet that staff could not fix. We were moved to another room, but it was marginal. Road noise and guests above us were loud. Shower was not clean, found stuff on the walls and the shower head had pink mold on it. Building security seemed good
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Oh no! We apologize for the inconsistencies you experienced. I can assure you they are not usually something we hear. Be assured we are addressing and thank you for letting us know. We hope you give us another chance in the future.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great rooms, we were able to relax without feeling cooped in 1 room. We also brought food in and could make our own late night snacks.
Stayed 2 nights in Sep 2023
Response from General Manager on 5 Sept 2023
Our 1-bedroom suites with full size refrigerators and personal cooking options are ideal for relaxing and late night snacks! We hope you travels bring you our way again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from General Manager on 5 Sept 2023
Thank you for staying with us!

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay. It had a living room and stove, refrigerator. It was a lot for what I paid for. Free breakfast in the morning! I’ll stay again
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Our 1-bedroom suites are ideal for any type of travel. We can't wait for your return!

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice quiet time.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Thank for the review! We hope to see you again soon!

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite room - nice and homey
Loved the suite, nice bed and kitchen area and shower amenities. The only drawback to our room (#115) was it was adjacent to the laundry, so late afternoon noise. Also it seemed the HVAC system was fairly noisy our first night.
Stayed 2 nights in Aug 2023
Response from Chuck on 1 Sept 2023
Hello Courtney - Thank you so much for leaving us a review! We value your feedback. We will get that HVAC system looked at. We appreciate your business, and we will see you again soon.

10/10 Excellent

Lanette

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast menu variety was excellent! As well as the friendliness and helpfulness of all staff.
Stayed 2 nights in Aug 2023
Response from Chuck on 28 Aug 2023
Dear Lanette,Thank you for leaving us a review regarding your most recent stay with us. We appreciate your business and value your feedback. We hope to see you again soon!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was by far our favorite as a family of 4 with two teen boys. We were in a 2 bedroom suite and it was awesome. It was clean and spacious. The breakfast was one of the best we've ever had and it changed every morning. The service from the hotel was extremely friendly and helpful
Stayed 4 nights in Aug 2023
Response from Chuck on 26 Aug 2023
Hello Aaron,Thank you for leaving us a review. We appreciate your business and value your feedback. We do have a pretty amazing group of people that work here! We hope to see you again soon.

4/10 Poor

Nosa, Sammamish

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay here again. Could barely get any sleep. Noisy a/c, noisy neighbors.
Stayed 3 nights in Aug 2023
Response from Chuck on 24 Aug 2023
Thank you for leaving us a review on your most recent stay. We value your feedback and appreciate your business. On behalf of the whole team, please accept our apologies for the noise issues you mentioned. Our front desk is staffed 24 hours a day to serve our guests. Alerting the desk of issues at the time you are experiencing them, allows the team to provide extraordinary customer service and find a solution asap. We hope you will give us a try again someday.

8/10 Good

Karina

Stayed 4 nights in Aug 2023
Response from Chuck on 9 Sept 2023
Thank you for taking the time to fill out a survey on your recent stay with us! We appreciate your business and value all of our guest's feedback as it helps us to deliver the best guest experience. We look forward to welcoming you back soon!

4/10 Poor

Zhihong

Travelled with family and small children
Disliked: Property conditions & facilities
The AC noise is huge and the room is close to the end of the building, which likely an external generator /compressor resides, to make the condition worse
Stayed 1 night in Aug 2023
Response from General Manager on 14 Aug 2023
Sounds like the AC unit in the room you were in was not working properly. We are so sorry. I hope you let us know? If there is ever anything not right in your room when staying with us we want to know so we can make it right.

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and all the staff were super helpful and sweet with our toddler.
Stayed 3 nights in Aug 2023
Response from General Manager on 14 Aug 2023
It was great to have you stay with us! Come back again soon!

2/10 Terrible

Edward John

Stayed 5 nights in Jul 2023
Response from Chuck on 24 Aug 2023
Thank you for leaving us a review. We appreciate your business and feedback is valuable to us. Please accept our apologies for not meeting your expectations. When guests share what they liked and what they didn’t like about their stay, it gives us the ability to deliver extraordinary customer service to all. We hope you will give us a try again someday.

10/10 Excellent

DLP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable and Friendly Front Desk
Our stay was brief, but it was a very nice room and clean. We weren't aware of the high pet fee per night ($75) before we booked our stay. The bed was comfortable and separate living/kitchen area was very. nice. Selena at the front desk was very helpful. Ask for room not on highway side for a more quiet experience.
Stayed 1 night in Jul 2023
Response from General Manager on 31 Jul 2023
Thank you for staying with us. I've confirmed this stie has the appropriate pet fees are noted. 1-4 nights is 75 and 5 or more nights is 125.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
I would recommend elevator on both sides. And dog rooms on 1st floor. Other then that it was great.
Stayed 1 night in Jul 2023
Response from General Manager on 26 Jul 2023
Thanks for staying!

10/10 Excellent

Jennifer

Stayed 2 nights in Jul 2023
Response from General Manager on 19 Jul 2023
Thank you for staying with us!

10/10 Excellent

Robin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff and employees are excellent. Personable and professional. The inside property is very run down. There were dryer fans running in the hall way to dry the thread bare carpet. Inside the room 108, there are established spider webs in the corners and along the old popcorn ceiling. Air conditioning was broken after tolerating 79 ° temps over night they gave us a portable room airconditoner. Bathroom door would not latch. The rooms are rundown and dingy. I will not book another room at this hotel. The staff were great and not to blame for the property owners neglect.
Stayed 3 nights in Jul 2023
Response from General Manager on 17 Jul 2023
Thank you for your review. We DID have a hall water leak that was repaired the day you arrived. The fans were to continue drying the carpet that is not thread bear, it's the design. Darn, it's hard to hear a HVAC unit stopped working. When this happens on a weekend we can move you to another room or we can bring a portable. I assure repairs are always conducted as needed. I apologize for your poor experience with us. We hope you give us another chance in the future.

10/10 Excellent

Cindi

Stayed 2 nights in Jul 2023
Response from General Manager on 31 Jul 2023
Thank you for the review!

10/10 Excellent

ANDREW

Stayed 4 nights in Jul 2023
Response from General Manager on 11 Jul 2023
Thanks for staying with us!

10/10 Excellent

Chongbo, JBLM

Stayed 1 night in Jul 2023
Response from General Manager on 26 Jul 2023
Thanks for the review!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from General Manager on 3 Jul 2023
Thank you for staying with us!

10/10 Excellent

Victor

Stayed 2 nights in Jun 2023
Response from General Manager on 27 Jun 2023
Thanks for staying with us!

10/10 Excellent

HUGH

Travelled with group
Stayed 2 nights in Jun 2023
Response from General Manager on 21 Jun 2023
Thank you for staying! Hope to see you again soon!

8/10 Good

Edward

Stayed 4 nights in Jun 2023
Response from General Manager on 21 Jun 2023
Thank you for staying!

6/10 Okay

Pamela

Stayed 1 night in Jun 2023
Response from General Manager on 15 Jun 2023
Thank you for staying with us.

10/10 Excellent

Troy W.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean and perfect for our needs.
Stayed 1 night in Jun 2023
Response from Chuck on 9 Sept 2023
Thank you for leaving us a review. We appreciate your business and look forward to your return.

10/10 Excellent

Tarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from General Manager on 30 May 2023
Thanks for staying with us!

10/10 Excellent

Kateri

Stayed 2 nights in May 2023
Response from General Manager on 30 May 2023
Thank you for staying with us!

10/10 Excellent

Rodrigo, La Grande

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous, friendly, anf efficient.. Check in was uneventful. Room was clean thougn air was not on and a bit stuffy!!! Once air con, all’s well and cool!!! Overall good experience!!
Stayed 2 nights in Apr 2023
Response from General Manager on 1 May 2023
Thank you for staying with us. We hope to see you again soon!

8/10 Good

SEAN

Stayed 2 nights in Apr 2023
Response from General Manager on 1 May 2023
Thank for staying with us! We hope to see you again soon.

10/10 Excellent

Biridiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Apr 2023
Response from General Manager on 5 Apr 2023
That is so great to hear! Thanks again for staying and we hope top see you again soon!

10/10 Excellent

Paris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Chuck on 9 Sept 2023
Thank you for staying with us. See you again soon!

2/10 Terrible

Donlaporn

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Paula Urban on 28 Dec 2022
Dear Donlaporn:Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.Sincerely,Paula UrbanFront Office Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is comfortable and we like having the bedroom separate from the living room/kitchen area.
Stayed 2 nights in Nov 2022
Response from Paula Urban on 28 Nov 2022
Dear Patricia:Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Paula UrbanFront Office Manager

10/10 Excellent

Delores

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very comfy bed, nice amenities/ breakfast, staff was prompt and followed up. Nice fluffy towels. Would recommend a dimmer switch/ nightlight/ or softer bulbs in rooms and very bright.
Stayed 1 night in Nov 2022
Response from General Manager on 12 Nov 2022
Thanks for staying with us and your review. Thank you also for your suggstions!

2/10 Terrible

Lucian

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The bed was hard as a rock. The linens were terrible. No one slept well. They only clean every 4 days on request and always seemed to arrive when kids were sleeping. Breakfasts was the best part. The staff were all very friendly and attentive. The beds and house keeping made this a never again for my family.
Stayed 5 nights in Oct 2022
Response from General Manager on 13 Oct 2022
The Hilton Clean Stay program for Homewood suites is service after the 4th day. However, if you would like your room serviced more often or a specific time we are happy to accommodate, just let us know! We are sorry to hear you do not plan on returning but we hope you decide to give us another chance in the future.

10/10 Excellent

Cijo

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and amenities
Stayed 2 nights in Oct 2022
Response from Tonnya on 4 Oct 2022
Dear past Guest, we would like to extend our thank you for a perfect score. Your input is so important to the success here at Homewood Suites. We look forward to having you back anytime.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay experience with Homewood Suites in Beaverton. The rooms were exceptionally good and the food (breakfast) as well.
Stayed 1 night in Oct 2022
Response from General Manger on 3 Oct 2022
Thanks for staying with us. We are so happy to hear about your experience with us!

10/10 Excellent

Dale W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and varied hot breakfast. Nice kitchenette. Fresh coffee and tea all day long.
Stayed 7 nights in Sep 2022
Response from General Manger on 29 Sept 2022
We are so happy you enjoyed your stay with us! we hope tp see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful site! Garden is gorgeous
Stayed 9 nights in Aug 2022
Response from General Manger on 29 Sept 2022
Beautiful! In the business park we are located in.

10/10 Excellent

Holly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hot breakfast selection everyday. Good suite with separate bedroom and living/kitchen for those who need that option
Stayed 11 nights in Aug 2022
Response from General Manger on 23 Aug 2022
So great to hear you enjoyed your stay with us! We appreciate you sharing your experience. Hope you have you back with us again soon!

6/10 Okay

Vinita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had a leaking toilet and poorly maintained and we had to be moved to a non ADA room
Stayed 2 nights in Aug 2022
Response from General Manger on 9 Aug 2022
Oh no! We are very sorry about that! We work hard to ensure all of our rooms are guest ready and we are very sorry to hear that was not your experience. We will do better next time!

2/10 Terrible

Mehmed

Travelled with family
Disliked: Staff & service, amenities
The room was not ready at 4PM. For the price we are paying the breakfast is below standard and sometimes late.
Stayed 5 nights in Jul 2022
Response from General Manger on 29 Jul 2022
We are very sorry the rooms was not ready by 4pm. We will try harder to prepare them more timely. For breakfast we do follow our brand standards. Weekdays it starts at 6am and weekends at 7am .

2/10 Terrible

Jee Sern

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from General Manger on 29 Jul 2022
Thanks for taking the time to leave a review- would love to know what we could have done better for you.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with 8 year old and I can't say enough how great of a stay we had. My daughter loved the pool and it was heated, had it all to her self. Bed was comfortable and room very spacious. Breakfast fantastic and very friendly staff, It does cost $10.00 a night to park but that is the only negative thing about the hotel. I will def stay here again when I visit next year.
Stayed 4 nights in Jun 2022
Response from Paula Urban on 6 Jul 2022
Dear Catherine: I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. I am very pleased that you and your daughter enjoyed your time with us, especially in the pool and at breakfast. We can’t wait to welcome you home again soon! Sincerely, Paula Urban Front Office Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and very clean the hotel is nice and quiet the staff were friendly and helpful I would recommend this location
Stayed 3 nights in Jun 2022
Response from General Manger on 27 Jun 2022
Thank you for staying with us and for your review!

10/10 Excellent

Ali

Travelled with family
Good 👍
Stayed 2 nights in Jun 2022
Response from General Manger on 27 Jun 2022
Thank you for staying with us!