Exterior

Reviews of Holiday Inn Airport - Portland, an IHG Hotel

3 out of 5
Holiday Inn Airport - Portland, an IHG Hotel
8439 Ne Columbia Blvd, Portland, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 574 out of 1149 reviews" "
Rating 8 - Good. 295 out of 1149 reviews" "
Rating 6 - Okay. 137 out of 1149 reviews" "
Rating 4 - Poor. 76 out of 1149 reviews" "
Rating 2 - Terrible. 67 out of 1149 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Dear Mike, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Ehab Barwaree, GM

6/10 Okay

Steve

Liked: Cleanliness, property conditions & facilities
Need to upgrade bathroom
Stayed 1 night in Mar 2024
Response from GM on 15 Apr 2024
Dear Steve, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience and found your bathroom in need of an upgrade. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Ehab Barwaree, GM

10/10 Excellent

Florence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value. I would go back.
Stayed 2 nights in Apr 2024
Response from GM on 14 Apr 2024
Dear Florence, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Ehab Barwaree, GM

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was across from a vending machine which apparently talks with its customers. It was loud and went on until people stopped buying snacks after midnight. We called for the shuttle and were unable to understand the person responding to us on the phone. After waiting 10 minutes we called back and asked for it again. This time it came.
Stayed 1 night in Feb 2024
Response from GM on 14 Apr 2024
Dear Karen, We are sorry to hear that noise pollution caused by the vending machine interrupted the comfort of your stay and that you encountered difficulties requesting the shuttle. Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Ehab Barwaree, GM

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient stop with parking if you’re going from the Portland airport. Worked out great.
Stayed 1 night in Feb 2024
Response from GM on 13 Apr 2024
Dear Brian, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Ehab Barwaree, GM

4/10 Poor

Rebecca

Disliked: Cleanliness, property conditions & facilities
Towels and bedding had a lot of staining
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Dear Rebecca, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to better serve you on a future visit. Sincerely, Ehab Barwaree, GM

10/10 Excellent

john

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Dear john, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Ehab Barwaree, GM

2/10 Terrible

Kathryn, seattle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
BE FOREWARNED - we had an unexpected layover in Portland and needed a place to sleep that was not the floor of the airport, for a few hours. I CALLED this hotel in advance to CONFIRM that they had a 24-hour airport shuttle because some hotels said their shuttles start at 3 am, but we needed to be back at the airport by 2:30 for our flight. I WAS TOLD THE SHUTTLE WAS 24 HOURS OR I WOULD NEVER HAVE BOOKED, I would have kept calling to find a place that had what we needed. The person who checked us in said something about the shuttle starting at 3 and I told her our timing and she said no worries, come down at 2 and will do. Come down at 2, person behind the desk rude, NO SHUTTLE AVAILABLE until 3 am, won't call for one, would not call taxi, and, only after arguing with them awhile would she tell us even a name of a local taxi company to call. Stuff happens, of course, but I expect if there was an emergency and someone did not show up for work or whatever the hotel would at least TRY to help provide what we paid for. DON'T STAY HERE IF YOU NEED A RELIABLE SHUTTLE is all I can say. Bed was fine, rollaway did not even have sheets so we had to call down, but we almost missed our olane and had to PAY for radiocab to come get us, over and above what we paid for this hotel with a "24 hour shuttle." DONT STAY OF YOU NEED A RELIABLE AIRPORT SHUTTLEWOULNOYNEVER STAY HERE AGAIN.
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Kathryn, We highly value your feedback and would like to extend our sincerest apologies for any inconvenience caused by the lack of clarity regarding our shuttle service hours. We appreciate your patience and would like to assure you that we are taking steps to improve our communication with our guests. We hope that you consider giving us another chance to host you and provide you with an exceptional experience. Sincerely, Ehab Barwaree, GM

8/10 Good

Jon

Liked: Cleanliness, staff & service
Nothing to add
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Dear Jon, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Ehab Barwaree, GM

6/10 Okay

kenneth

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is old and in need of updates. Booked a suite and it stated it had a addicnal bathroom but it only had 1
Stayed 3 nights in Apr 2024
Response from GM on 8 Apr 2024
Dear kenneth, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that you found our hotel in need of updates. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Ehab Barwaree, GM

10/10 Excellent

Arys

Travelled with partner
Liked: Cleanliness, staff & service
Great airport hotel
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Arys, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you consider us as your preferred choice for any future plans and we look forward to serving you again soon. Best, Ehab Barwaree, GM

10/10 Excellent

Dan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay and staff
Stayed 1 night in Mar 2024
Response from GM on 5 Apr 2024
Dear Jefferson, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Ehab Barwaree, GM

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful shuttle service to and from the airport.
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Dear Pamela, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our great location and helpful shuttle service were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Ehab Barwaree, GM

2/10 Terrible

MARIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool wasn’t working. There are stains on comforter. The room smelled musty. The elevator broke down. The staff was friendly and accommodating.
Stayed 2 nights in Mar 2024
Response from GM on 5 Apr 2024
Dear MARIA, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Ehab Barwaree, GM

8/10 Good

Kyle

Stayed 2 nights in Mar 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk and in the restaurant was nice and helpful. The food was good. The room was fairly clean. it was nice that it had all of the normal amenities that a room should have for travelers.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Robert, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Ehab Barwaree, GM

10/10 Excellent

Juanita

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean. The evening desk clerk was nice hiwever the morning lady was rude to my husband. The wait staff was short and borderline rude. He had no patience. The food could've been a lot better. My son ordered a grilled cheese, it came out cold and the cheese was not melted. It was two pieces of bread with cheese in between. My son makes a better grilled chesse sandwich.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Juanita, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Ehab Barwaree, GM

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was friendly and great.
Stayed 2 nights in Mar 2024
Response from GM on 30 Mar 2024
Dear Myles, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Ehab Barwaree, GM

2/10 Terrible

Andrew

Bad part of town pool is shut down and rooms weee dirty. Go stay at there sister hotel the embassy by Hilton.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Andrew, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Ehab Barwaree, GM

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We spent the night before an early flight. Luckily set the alarm on my phone also as we did not ever get the wake-up call we requested. the shuttle to the airport was fine, but we waited 45 minutes for the shuttle back to the hotel.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Laurie, I'm happy to hear that despite some flaws, you had a pleasant stay. Thank you for taking the time to share your positive experience with us and other potential travelers. We hope you'll consider returning for a flawless experience next time. Best, Ehab Barwaree, GM

10/10 Excellent

Julie, Otis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay waiting to fly out of PDX…if only people would be quiet while walking down the hallway…1 am loud people
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Julie, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Ehab Barwaree, GM

10/10 Excellent

Sean

Stayed 1 night in Mar 2024

6/10 Okay

John George, Sainte-Therese

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs to be renovated. The train that passes every hour just outside my window was not in the brochure. The bed was comfortable.
Stayed 2 nights in Mar 2024
Response from GM on 22 Mar 2024
Dear John George, Thank you for your time in reviewing our hotel. We are committed to exceeding guest expectations. So, I am very sorry we disappointed you. We value your feedback as we continually seek ways to improve our overall guest experience. We appreciate you choosing us and hope you will give us another opportunity to provide you with a stay that is exceptional in every way. Sincerely, Ehab Barwaree GM

10/10 Excellent

William

Location
Stayed 3 nights in Mar 2024
Response from GM on 22 Mar 2024
Dear William, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Ehab Barwaree GM

6/10 Okay

Jane

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Dear Jane, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Ehab Barwaree, GM

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to PDX.
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Dear John,Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Ehab Barwaree GM

8/10 Good

Teresa

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Teresa, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Ehab Barwaree, GM

8/10 Good

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Everything went smoothly but the early morning front desk person was not very personable and didn’t look at me when she did utter….put them in the basket…..referring to the keys….not everyone travels a lot and some times doesn’t know the protocol when coming and going…. The restaurant was very nice and the host was great
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear Donna, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your departure experience; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Ehab Barwaree GM

8/10 Good

Justin

Business traveller
It was dry
Stayed 1 night in Feb 2024
Response from GM on 6 Mar 2024
Dear Justin, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Ehab Barwaree GM

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I've used this close-to-the-airport hotel once before. Good service. The room are clean. Aestetic. Only one hook in the bathroom, on which to hang a used towl. ki d of disappoing. This trip I ordered food from the dining facility: house salad with grilled chicken added and a pulled pork sandwich with fries (I am sharing.) DELICIOUS, all!!
Stayed 1 night in Mar 2024
Response from GM on 4 Mar 2024
Dear Carol, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad your dining experience met your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Ehab Barwaree GM

4/10 Poor

Reuben

Travelled with family
Liked: Cleanliness, amenities
The TV didn’t work for streaming. Guide didn’t work. Just flip through dozens of channels one by one like it’s 1990
Response from GM on 4 Mar 2024
Dear Reuben, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that our TVs did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Ehab Barwaree GM

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, friendly staff, good food at the restaurant
Stayed 2 nights in Mar 2024
Response from GM on 4 Mar 2024
Dear Rey, We are delighted to know that you had a pleasant stay with us. Your positive feedback is highly appreciated and serves as a motivation for our team, who strive to provide exceptional service. Thank you for choosing our hotel and taking the time to share your experience. We eagerly await your return. Best, Ehab Barwaree GM

6/10 Okay

Kalyn

The personal text once you arrive in your room is always nice.
Stayed 1 night in Mar 2024
Response from GM on 4 Mar 2024
Dear Kalyn, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Ehab Barwaree GM

8/10 Good

KATRINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle to & from the airport was super easy & convenient. Staff very friendly. Facility could use some updating but was clean. Would stay here again.
Stayed 1 night in Feb 2024
Response from GM on 3 Mar 2024
Dear KATRINA, Thank you for taking the time to write; I'm thrilled to hear about the comfort and convenience you experienced during your stay! I sincerely appreciate your acknowledgment of our high cleanliness standards and warm hospitality! It will be an absolute pleasure to share your positive feedback with our dedicated associates; we hope to welcome you again soon. Best, Ehab Barwaree GM

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and easy
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Jeff, I am glad our hotel provided you with a comfortable and easy experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Ehab Barwaree GM

10/10 Excellent

Js

Liked: Cleanliness, staff & service, amenities
Very clean, and up to date.
Stayed 1 night in Feb 2024
Response from GM on 24 Feb 2024
Dear Js, Thank you for sharing your review. I am delighted you enjoyed your stay, and I sincerely appreciate you noting our high cleanliness standards! It was a pleasure to host you; we can’t wait to welcome you again. Best, Ehab Barwaree GM

10/10 Excellent

Aliceson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shayla was awesome and courteous! We will definitely be back 😎
Stayed 1 night in Feb 2024
Response from GM on 24 Feb 2024
Dear Aliceson, We are thrilled to hear you had an enjoyable stay with us! Thank you for recognizing our friendly associates and the level of service provided! We can’t wait to welcome you again. Sincerely, Ehab Barwaree GM

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean rooms. The desk people were super nice and helpful. The shuttle man on Monday evening was super nice 1
Stayed 1 night in Feb 2024
Response from GM on 23 Feb 2024
Dear Katherine, Thank you for choosing us and for taking the time to share your review! We are thrilled to hear that you had an enjoyable stay and appreciate your recognition of our friendly associates and high cleanliness standards! We hope to welcome you again soon. Best, Ehab Barwaree GM

10/10 Excellent

Michelle

Liked: Cleanliness, amenities
Clean
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Dear Michelle, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Ehab Barwaree GM

8/10 Good

Gururaj

Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Dear Gururaj, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Ehab Barwaree GM

4/10 Poor

Sarah

Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Dear Sarah, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Ehab Barwaree, GM

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Dear Maria, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Ehab Barwaree, GM

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Dear James, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Ehab Barwaree GM

4/10 Poor

Kay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were amazing; however, the hotel is outdated in terms of the room with debts in the wall, worn out dressers, and what appeared like mold in the bathroom. It was a last minute stay that got the job done, but it definitely needs a lot of work done.
Stayed 2 nights in Feb 2024
Response from GM on 10 Feb 2024
Dear Kay, It's nice to hear from you. I sincerely appreciate your kind recognition of our hospitable team members, even though other aspects of your stay didn’t align with our high standards. We are committed to providing top-notch accommodations, so I regret disappointing you in this area. We continually strive to enhance the total guest experience and would love to welcome you again in the future for a more favorable stay. Sincerely, Ehab Barwaree GM

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 15 Feb 2024
Dear Chris, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Ehab Barwaree AGM

4/10 Poor

Kris

The staff was rude
Stayed 2 nights in Feb 2024
Response from GM on 8 Feb 2024
Dear Kris, Thank you for the review. I apologize that you found our service lacking. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve you on a return trip if given the chance. Sincerely, Ehab Barwaree AGM

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All people were awesome
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Dear James, We appreciate your generous rating and are delighted to learn that our team contributed positively to your stay. It was a pleasure to have you as our guest, and we are eagerly looking forward to welcoming you back. Best, Ehab Barwaree AGM

6/10 Okay

Liliana

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Dear Liliana, I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us. Sincerely, Ehab Barwaree AGM

10/10 Excellent

Robert, Brownsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, great value, great location, and great parking.
Stayed 1 night in Jan 2024
Response from GM on 3 Feb 2024
Dear Robert,Thank you for taking the time to write. I am delighted to hear of the comfort and convenience you experienced with us! It was an absolute pleasure to host you, and we hope to welcome you again soon.Best,Ehab BarwareeGeneral Manager