Lobby

Reviews of Embassy Suites by Hilton Portland Washington Square

3.5 out of 5
Embassy Suites by Hilton Portland Washington Square
9000 SW Washington Square Road, Tigard, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1007 reviews" "
Rating 8 - Good. 195 out of 1007 reviews" "
Rating 6 - Okay. 71 out of 1007 reviews" "
Rating 4 - Poor. 43 out of 1007 reviews" "
Rating 2 - Terrible. 27 out of 1007 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Lorie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My stay at the Hilton was incredibly disappointing. From the outset, I encountered issues that significantly marred my experience. Upon entering my room, I was found a dirty washcloth carelessly left on the couch. This was just the beginning of a series of disappointments. Throughout the night, the noise from neighboring rooms was incessant. Loud jumping, running and laughter echoed through the walls, making it impossible to rest. It felt as though there was a constant party right next door. The situation reached its peak on the second night when a large group of about fifty college students arrived. Their disruptive behavior, including shouting and running through the halls, made it impossible to find any semblance of peace. When I called the front desk to address the disturbance, I was met with an unapologetic and rude response from the staff member. Their lack of empathy only added to my frustration. The pool closes at 9 pm so it left no opportunity to unwind after a long day, and discovering that the provided shampoo was empty while attempting to wash my hair was yet another letdown. Considering the substantial cost of nearly $900 for two nights in two rooms, I had expected a much more pleasant and relaxing stay. Despite reaching out to the manager to express my concerns, I received no response, leaving me feeling unheard and disregarded. Thankfully, our experience at the Paramount in downtown Portland on the final night of our trip made up for it.

10/10 Excellent

Olivia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! The room is spacious and well maintained. The breakfast was excellent!
Stayed 2 nights in Mar 2024

8/10 Good

Shila K.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff at front desk as well as in the breakfast/happy hour area.
Stayed 4 nights in Mar 2024
Response from Cindy (Reservations Coordinator) on 21 Mar 2024
Hello Shila, Thank you for your kind feedback. We look forward to welcoming you back in the future.

8/10 Good

Lekshmi, Bellevue

Liked: Cleanliness, staff & service
I gave stayed here many times and will return. Room cleaning staff is great and the breakfast crew really foes the extra mile. Happy hours in the evening are a nice perk. Elevators need a tuneup and some rooms can use a new sofa and carpet. New parking charge of $10 a day. Overall, I would still stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was both convenient to mountain and ocean venues and attractions. Staff was extremely polite and attentive to our needs. Room was clean and the bed was quite comfortable.
Stayed 3 nights in Mar 2024
Response from Cindy - Reservations Coordinator on 13 Mar 2024
Hello Tony, thank you for your kind feedback. We are delighted to hear that you have a wonderful stay with us.We hope that you will come back and stay with us in the future.

10/10 Excellent

lance, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean and breakfast is great.
Stayed 2 nights in Mar 2024
Response from Cindy - Reservations Coordinator on 13 Mar 2024
Hello Lance, Thank you for your feedback. We are delighted to hear that you have enjoyed your stay with us.We hope to welcome you back in the future. Have a wonderful day.

10/10 Excellent

Alan, Coquitlam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Will use this hotel again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We love staying at this property. It’s very family friendly and close to a large shopping center. We can walk to Target or the mall. We enjoy the breakfast and the nightly reception.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a nice hotel with large rooms. Carpets need to be cleaned, but still a top option in the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is absolutely incredible
Stayed 3 nights in Feb 2024

8/10 Good

Jana

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Katlyn

Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room accessibility was very good. Roll in shower was set up well. Breakfast was great.

4/10 Poor

Tanya

Travelled with partner
Disliked: Staff & service, property conditions & facilities
No free wifi and parking fees were not advised until check out. Won’t stay here again
Stayed 2 nights in Feb 2024
Response from Cindy - Reservations Coordinator on 22 Feb 2024
Hello Tanya,Thank you for your feedback. Sorry for the surprise. I don’t like surprises either. We’ve ensure any additional fees are posted per terms of expedia. For future reference when booking through expedia you can information on cost by reviewing amenities section. We also did not charge you for Wifi during your stay with us. In the future for any Hilton properties if you become a Hilton Honor member. It is complimentary otherwise feel free to contact our front desk and we will provide with a promotional code.

8/10 Good

Dustin

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities
Slow elevators with only 2/3 operational, some staff were rude.
Stayed 2 nights in Feb 2024

8/10 Good

SERHII

Stayed 1 night in Feb 2024

6/10 Okay

Longhua

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Shawna

Travelled with family
This property is beautiful. The staff was rude-snapped at me when i asked questions.
Stayed 2 nights in Feb 2024

10/10 Excellent

johari

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Happy Hour!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay. Very clean and nice hotel.
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Staff is very helpful and room was clean. Rooms were a little dated but overall hotel was nice
Stayed 1 night in Feb 2024

10/10 Excellent

Tia

Liked: Cleanliness, staff & service

4/10 Poor

Mychal

Room was dirty and the food was gross.
Stayed 1 night in Jan 2024

8/10 Good

Jeffery

Stayed 1 night in Jan 2024

10/10 Excellent

Sankesh

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property
Stayed 1 night in Jan 2024

10/10 Excellent

Corin, BEAVERTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff...check in....cocktails,...lovely breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

MELANIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
I am so impressed with this hotel. Power outage in town so the building was packed with hundreds of people. The staff was excellent in managing the sudden rush of people. All areas stayed clean and attended to. Front desk staff was helpful
Stayed 1 night in Jan 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is older and fairly maintained. The volume of animals makes it difficult to keep clean.
Stayed 1 night in Jan 2024

8/10 Good

derek

Stayed 3 nights in Jan 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

John

Stayed 2 nights in Jan 2024

4/10 Poor

Rolando, Kent

Travelled with family
Disliked: Staff & service
Unfriendly front desk personnel. Pet policy fee $75.00 per night!!! Not posted on the hotel website.
Stayed 2 nights in Dec 2023
Response from Cindy on 11 Jan 2024
Thank you for taking a moment to share your feedback. I apologize for the surprise pet fee of 75 per stay. We too do not like surprises like this.In the Expedia platform there is a section listed as policies once you’ve found the hotel you’re looking for. Under there you will see all policies and notifications. We are not used to receiving poor feedback about our service. I’m truly sorry if our team came across as anything other than helpful. I assure you I will look into further and address where needed. Thank you for giving us an opportunity. Wherever your travels take you, best wishes and safe travels always.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Roy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only need improvement room need remodeling I thing is time , ☺️ I really like the strategy the place is close to every where , love it the stay , but the only thing … when we come lobby is excellent clean . Then after when we try to go to are room get out from elevator carpet is a lot stuff in carpet in the ground … overall we love are stay in embassy suite by hilton portland washington square … 👍
Stayed 1 night in Dec 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia did not send confirmation about my stay to hotel so the hotel did not have my reservation. Luckily, a room was available for me that day otherwise my trip could’ve been disastrous. I was very disappointed with Expedia, but the hotel was very supportive and kind.
Stayed 1 night in Dec 2023

10/10 Excellent

Tommy

Stayed 2 nights in Dec 2023

10/10 Excellent

Ha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeways and shopping. Rooms were clean, beds were comfy. Great amenities. Lots of selections for breakfast.
Stayed 3 nights in Dec 2023

10/10 Excellent

Karale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Quick and friendly check in
Stayed 1 night in Dec 2023

6/10 Okay

Carl

Stayed 1 night in Dec 2023

8/10 Good

Bryan

Stayed 1 night in Dec 2023

10/10 Excellent

MaryAnne, Lynnwood

Stayed 1 night in Dec 2023

10/10 Excellent

Emmanuel

Stayed 1 night in Dec 2023

10/10 Excellent

David C

Stayed 1 night in Dec 2023