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Reviews of Days Inn & Suites by Wyndham Vancouver

3.5 out of 5
Days Inn & Suites by Wyndham Vancouver
9107 NE Vancouver Mall Drive, I-205 Exit 30, Vancouver, WA

Reviews

5.0
Rating 10 - Excellent. 120 out of 1002 reviews" "
Rating 8 - Good. 177 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 177 out of 1002 reviews" "
Rating 2 - Terrible. 383 out of 1002 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

dennis, Ellensburg

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The people at the property were excellent and we were extremely happy with teir service and their very upbeat attitude. But the property is in much needed repair/update: pealing paint, beds beyond their expiration date, pool non-functional. They were working on the pool and other things, so I expect it will be better in the long run...it is just unfortunate that its present condition was not made aware to its customers BEFORE they arrived (or reserved) so that it was understood what they were getting into. The included breakfast was also lacking, in comparison to other Days Inns that we have stayed at.
Stayed 1 night in Mar 2024

2/10 Terrible

Carolyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for, but this property did not have breakfast as was listed and the pool was down for maintenance - which were the two reasons I booked this. The shower was the absolute worst, just one tiny stream of lukewarm water, and the room was dirty and in disrepair. There was literally a used q-tip stuck to the wall and wallpaper coming off the wall.
Stayed 1 night in Mar 2024
Response from Ashley on 26 Mar 2024
Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. We hope you will give us another chance in the future.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool is closed for maintenance, has been for at least a month. Internet is down with no fix time. I specifically requeated a hotel with a pool and free internet. Didnt know either until after we had checked in and went to use either of them. Canceled my room and now im fighting to get my money back
Stayed 1 night in Mar 2024

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ashley on 6 Mar 2024
Thank you for your feedback.

10/10 Excellent

Justin

Liked: Staff & service
stay was good, staff was good esspesially Kelly she was extreamly helpfull and nice.
Stayed 4 nights in Feb 2024

2/10 Terrible

Herbert

Disliked: Staff & service, amenities
They advertise a free breakfast. Well, they had none at all! Cable in the room didn’t work. Walls smelled of fresh paint. Pool and spa both inside were closed. $200 security deposit for this place is ridiculous. Been waiting and it has yet to be refunded but says it will be. Last time I ever stay there.
Stayed 5 nights in Feb 2024

4/10 Poor

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

jose

Stayed 5 nights in Feb 2024

2/10 Terrible

Kassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Drug addicts everywhere nothing working doors don’t lock windows don’t lock

6/10 Okay

Alexis

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I think the staff and the hot bath were literally all I was able to add any stars too. The two people at the front desk were super sweet the first at night was really sweet and pretty and the one leaving in the morning with red hair as well. I didn't have a smoke detector in my room. There wasn't breakfast like it said on the booking site. They didn't look anything like the photos it was not very clean. The bed really made my back hurt. I really didn't like having to pay a $200 deposit for no reason. I'm still waiting to get back my money. It's been 24 hours still not in my account. I think it's a shady place. Shady area and really not very clean or safe. Also no elevators or wifi. You better have $200 on a debit or credit cuz they won't accept cash. Also be prepared to not have clean fresh crisp towels. They don't vacuum the rooms they had brown scum around the faucet of tub. I understand it's hard times and there's no respect nowadays and people stealing linens and doing criminal things is unacceptable. It makes harder funding available for the overall. I just makes it hard to have the best for guests deserving of the amenities. I walked in the place smelling like sewage and I was unable to get a refund. I am not very happy. I think you need to provide at the very least comfort for guests paying money for your service. Not being honest about the breakfast in the morning and not allowing me to pay $200 in cash . I had to drive across town at night to go put the cash on card.
Stayed 1 night in Jan 2024

2/10 Terrible

Essy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far one of the most disgusting motels I've ever seen. The entire facility is dirty. The room was supposed to clean - I must have different expectations of what clean means. I took pictures because I knew I was going to leave a review. The front desk staff was nice. I will say that at least.
Stayed 1 night in Jan 2024

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was easy to get to and make a appointment
Stayed 1 night in Jan 2024

2/10 Terrible

Harpreet

Stayed 2 nights in Jan 2024

2/10 Terrible

Jack

Stayed 1 night in Jan 2024

2/10 Terrible

Harpreet

Not good
Stayed 1 night in Jan 2024

2/10 Terrible

Jackie

Disliked: Staff & service

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are not correct. DO NOT STAY HERE!
Stayed 3 nights in Jan 2024

2/10 Terrible

Samuel

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a real dive. Dirty, the furniture is so old it looked like termites has been eating it for a long time. The floors were not vacuumed, after I got a second room, the floors were still atrocious. I could continue, just know terrible, oh, no soap, no hot water, luke warm for 4 minutes. No hot water, deal breaker, for sure.
Stayed 1 night in Jan 2024

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
It was close to home. Property was dirty, blood on walls, blood on lamp shade, bed sheets/skirt. Nmmm in one of our 2 rooms
Stayed 1 night in Dec 2023

2/10 Terrible

Vince

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time for an upgrade!
We were traveling and needed a place to stay for the night. We choose this hotel because of the Wyndam name and thought it was a good deal. We were disappointed with most everything. The parking lots lights were not on, and the lot was very dark. We did not feel safe leaving anything in the car, so we took everything our and placed it in our room. The door looked like it had been broken into with the scrape marks by the door lock. The room had dirty sheets and hair was found on the sheets like they were not changed. There were only 3 small pillows on the bed and when we went to ask for more pillows at the front desk, they said they didn't have any extras. There was mold on the shower head and in the tub. The shower curtain was stained. The TV remote didn't work. The wall plug that had the coffee pot plugged in it was not working. All in all, this was a disappointing stay for a Wyndam property.
Stayed 1 night in Dec 2023

4/10 Poor

Kristine Noreen

Stayed 1 night in Dec 2023

2/10 Terrible

Lynsey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Juan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY!!! FILTHY
Hotel was terrible , staff tryed to say my card was declined even though I paid thru hotels.com. TV didn't work place was filthy there was no soap or anything to wash yourself. On top of that there is no breakfast in the morning. I don't know what pictures there using but that was definitely not the place I stood. This hotel should be taken off your website!!
Stayed 1 night in Dec 2023

6/10 Okay

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was great for the price. Room was inexpensive compared to others nearby.... you get what you pay for. Bed and pillows were terrible, room not clean and a broken seal on fridge door. Water pressure dropped during shower. Vending machines were empty. Continental breakfast was fruit pieces, tiny yogurts and orange juice .... that was it.... basically nothing. Trash all around the building. Staff barely speaks english....As I said previously, you get what you pay for.

2/10 Terrible

Chris

Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Duckhyun

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Gabriel, Tacoma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
This is the worst experience I have had at a hotel. The place had not been vacumed, there was no soap or shampoo in the room, the bathroom sink was cracked, the water was either hot or cold with no in between, and the window in the room would not close. The "breakfast" consisted of hostess chocolate cupcakes, tiny plastic wrapped muffins, a tangerine, yogurt, orange juice or coffee. There was a coffee maker in the room without the pot or coffee. The desk clerks were polite but far from helpful in anyway. I have stayed at I many Days Inn's prior to this stay and I expected so much better. I will have to reconsider any future stays.
Stayed 1 night in Dec 2023

4/10 Poor

Riffat

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Liked that Less noisy. But rest no: dirty inside from entrance to inside the room. No breakfast in time & when requested said “I am only 30 min late!”. We counted on having breakfast at 6 to arrive to my appointment at hospital, it was stressful. Inadequate hot water- took long time. No extra blanket. No soap in bathroom. Dining room was filthy with trash can overflowing. Internet service does not work inside the room. Saw 3 police man questioning at reception.
Stayed 2 nights in Dec 2023

4/10 Poor

Taylor, Sitka

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic “you get what you pay for”. Beds were clean and comfortable, but the carpets needed vacuuming, and the whole place is very dated. We checked out early.
Stayed 7 nights in Dec 2023

2/10 Terrible

Jeffery

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible property, horrible service!
First off, the property wasn't as advertised. The front desk clerk was very standoffish to my daughters. We we told that the pool and Hot tub were closed due to a leak in the room. The pool was a dark green in color. When we got into the room, the door looked as though it has been recently forced open, the repair and condition of the door was bad, and the lock barely worked, the wifi didn't work/exist, the beds were uncomfortable, the in room phone didn't work at all, the TV had no channels to view, and there were no toiletries stocked in the room, other than towels. Hot water was not great, but at least that worked. We stayed the first night, determined to transfer to another property, and seek a refund for the remainder of our visit. Next morning: no continental breakfast, no coffee, no juice... nothing. When I asked the clerk about this, I was told to give it 5 min. I came back 30 min later, still within the service hours, and nothing. Was told that if I didn't like it, that I could check out...NOW, with no refund. I paid 226.71 for this hotel, plus another 171.00 for another hotel for the rest of the weekend. I've filed complaints with Windham, Hotels.com, and my bank. I look forward to seeing what everyone does. I would NEVER recommend this property for any reason whatsoever. I would love to attach pictures, but I'm not able to at this time.
Stayed 3 nights in Dec 2023

2/10 Terrible

Spelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience in a hotel, rude staff, locked out of our room
Stayed 2 nights in Dec 2023

2/10 Terrible

Duckhyun

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
I didnt even get to stay i didnt have a 200 dollar deposit that wasnt mentioned until i got there . The upon checking in i was told that the guy at the counter said yelled at me told me to get out and that my money was being refunded which was a lie . They are refusing to refund me money and it doesnt matter that i am running from a dimestic violence situation that i was almost murdeded in and am homeless with a kid who tried to save me when i was being killed in front of them . It didnt matter that almost 400 was paid to them they dont want to give back my money when they refused to let me stay there . And that was for 5 days then i was going to extend my stay for a month when i got paid . But i will never stay at that dirty nasty discusting place again. I stayed there when my brains were almost blown out august of last year and thats why i chose to go back cause the lady working there was gentle caring and kind to my kiddo and I. Wyndem needs to take this hotel off of their list and remove their names from this location they really need to go read the reviews about this place really. I work full time and am dealt a hard hand right now but am not giving up just yet . I am only homeless due to my land lord illegally kicking me out and me trying to find a place to live that i can afford . This hotel was a worst mistake to try and stay at ever .
Stayed 5 nights in Dec 2023

2/10 Terrible

Kit

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service. Key cards failed. The breakfast options were pathetic.
Stayed 1 night in Dec 2023

4/10 Poor

NADIA

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Kenneth

Stayed 1 night in Dec 2023

2/10 Terrible

Jason

Travelled with family
Disliked: Staff & service, property conditions & facilities
Service is horrible. Door to room barely shuts and locks. Shower doesn’t work. Heater and ac doesn’t work. It’s a half a step from skidrow
Stayed 1 night in Dec 2023

2/10 Terrible

Ludivisia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Peni

Stayed 1 night in Dec 2023

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Dan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is absolutely no service at this location. I should get a refund for lacking of services including no breakfast at all which I paid for.
Stayed 1 night in Nov 2023

8/10 Good

Bonnie-Jean, Mount angel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is one of the worst Days Inns we've stayed at! There was garbage in the hall blocking the pool door., apparently the pool is closed. Vending machines were unplugged and empty. Hallways needed vacuuming. The door to our room was damaged making it difficult to operate. The door key took several attempts before the door released. Once inside the room was decent, spacious, warm, and clean. We needed tp one morning but could not find anyone around at 8 a.m. the staff spoke with a heavy Indian accent making it difficult to communicate. The hotel lists amenities of having breakfast and there are signs in the lobby stating breakfast times. However, that was no breakfast at all! No coffee, no juice, nothing!!!! Very disappointing. No elevator so we had to lugg our luggage up a flight of stairs! Not fun when you have bad knees
Stayed 2 nights in Nov 2023

6/10 Okay

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
TV didn't work.
Stayed 3 nights in Nov 2023

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They said they had a continental breakfast. There was none I didn't have any soap or shampoo in my room. The cards that opened the door barely worked.
Stayed 1 night in Nov 2023

6/10 Okay

Jenny

Travelled with pets
Liked: Cleanliness
Disliked: Amenities
You get what you pay for, but it would have been nice if the breakfast they said they provide, would have been provided.
Stayed 1 night in Nov 2023

2/10 Terrible

Paige

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Chris

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has toxic black mold. I left immediately and am still waiting for my refund.
Stayed 2 nights in Nov 2023