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Reviews of Best Western Plus Portland

2.5 out of 5
Best Western Plus Portland
1707 Highway 181, Portland, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 236 out of 438 reviews" "
Rating 8 - Good. 107 out of 438 reviews" "
Rating 6 - Okay. 46 out of 438 reviews" "
Rating 4 - Poor. 27 out of 438 reviews" "
Rating 2 - Terrible. 22 out of 438 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Cole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a convenient area with many places easily accessible. Pep’s restaurant is within walking distance (next door) that serves good food and has live music often.
Stayed 3 nights in Mar 2024

8/10 Good

Kevin

Stayed 1 night in Feb 2024

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No housekeeping during entire stay. Breakfast over cooked sausage and cold eggs. Ripped sheets. No towels. Very uncomfortable.
Stayed 3 nights in Dec 2023

8/10 Good

Ray

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Adelita

Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The alarm went off every night of my stay at 2:30am even after being told the first night that the issue qould be resolved it never was. I ended up cutting my stay short. I planned on staying 4 nights but cut it short due to this issue.
Stayed 4 nights in Nov 2023

4/10 Poor

steven

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
disappointing stay
Saturday morning my wife walked into a flooded bathroom where the toilet overflowed. I had to use all the towels they gave us and that still was not enough. they did fix the toilet later that day so we did not have to change rooms.
Stayed 2 nights in Nov 2023

4/10 Poor

Emilio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was excellent, but as soon as we walked into hotel the smell of mildew got our attention , second floor was especially penetrated with mildew smell near elevator as it spread smell across hall
Stayed 2 nights in Nov 2023

6/10 Okay

lori

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
My complaints really have nothing to do with the staff or the hotel. It was more with the other people staying there. There were lots of men/workers loitering everywhere. We were two females by ourselves. When we would walk by, they would say things like " hey baby, come sit with me." They would make it very obvious they were looking at us to the point of being uncomfortable.
Stayed 1 night in Oct 2023

4/10 Poor

Ashley

Travelled with family
Disliked: Property conditions & facilities
The room I booked is not what I received. I booked 2 queen beds since I was traveling with my mother and my daughter. We were given a king bed with a pullout sofa. The hotel also smelled liked mildew everywhere.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, amenities
Room was a great room better then expected. Staff did not alway acnoledge me.
Stayed 2 nights in Oct 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Sladjana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was our second time in this hotel. First time we went, they had to get the locksmith to open the door due to faulty lock. The tub was rusty and it looked poorly cleaned. Second time we stayed (totally forgot about the first time experience-otherwise would not book here!), there was a guest at our room as we tried getting in. So they gave us another room, where A/C was not working (it was 105 F outside that day). We ended up moving for the third time. There was only one person working that day and she was covering front desk, and the laundry area, so waited for quiet a while to get help. Needless to say-understaffed, overbooked, and ultimately very poorly maintained hotel. Never will we stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

James, Tomball

Business traveller
Disliked: Cleanliness, property conditions & facilities
My room was dirty from the moment I walked in. There were old entry cards, and little salt and pepper packages in the cupboard above the sink. In the cabinet below the sink was a 30 gallon trash bag with opened waters and other items I wasn’t going to dig through, why the electric burners to the stove from the kitchenette were on the bedside table made me wonder as well. There are definitely better places to stay in Portland Texas, and for how expensive this place was I would expect a whole lot more. At least there was a restaurant next door that cooked a decent ribeye, and had a beautiful bar.
Stayed 7 nights in Aug 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Candelaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Jul 2023

10/10 Excellent

Britany

Travelled with family and small children
Liked: Cleanliness, staff & service
Definitely was a nice stay and the staff were very helpful and friendly, it was clean and in a really convenient area as everything was near me and my family will definitely stay again when we return
Stayed 2 nights in Jul 2023

2/10 Terrible

Kathy

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was infested with roaches! We were offered another room but when went up there it was still occupied! The previous guest was supposed to check out and had not done that! They didn’t even notice! They gave us a can of off and some lawn and landscaping insect killer!! The manager was supposed to call me the next day and of course I didn’t hear from anyone!
Stayed 1 night in Jul 2023

6/10 Okay

Karen

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Alexis

Stayed 1 night in Jul 2023

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay
Me and my family was looking for exactly what we got at Best Western the room was spacious and clean and comfortable
Stayed 2 nights in Jul 2023

6/10 Okay

Miranda

Stayed 4 nights in Jun 2023

10/10 Excellent

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Michelle

Stayed 1 night in Jun 2023

6/10 Okay

Warren

Liked: Staff & service
Property had a mold smell
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Everyone that worked there was so kind and helpful. Stayed in one King suite and there was only a window unit AC which cooled the bedroom off well but not so much the living space. The front desk staff was nice enough to loan us a fan that worked out great. Would definitely stay here again
Stayed 2 nights in Jun 2023

8/10 Good

Benjamin

Stayed 1 night in Jun 2023

8/10 Good

Shontell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The price was great. Wonderful breakfast. Social hour with free beer. Only downside is it smelled a little moldy when you walk into the lobby. Great service though!
Stayed 2 nights in May 2023

8/10 Good

Elsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Jaime

Business traveller
Disliked: Staff & service, room comfort
Poor service
Stay was ok hotel manager needs training on how to do his job and manage hotel.made us take our stuff out of hotel room before check out so housekeeping can clean our room very disappointing and made our stay uncomfortable last time we will ever book at this hotel
Stayed 1 night in Apr 2023

8/10 Good

Arturo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in multiple hotels and not one of them have heated water in their swimming pools including this one. Not a single hotel wants to invest money in heating their pools. I have small children and the swimming pool is the highlight of staying in a hotel. I’m very disappointed.
Stayed 3 nights in Mar 2023

10/10 Excellent

Joseph

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Every thing seemed clean
Stayed 2 nights in Mar 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice in spite of all the road construction arou d it. Staff was friendly. Hotel undergoing renovations so some amenities not available
Stayed 2 nights in Mar 2023

10/10 Excellent

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay..everything
Stayed 3 nights in Mar 2023

4/10 Poor

Nora

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Rosie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had just been remodeled
Stayed 1 night in Mar 2023

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience

10/10 Excellent

Adam

Stayed 2 nights in Dec 2022

2/10 Terrible

Erin P

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service
It was ok for a night. No issues. It was just more outdated than unexpected. Ok for a budget stay.

2/10 Terrible

Trinidad

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning people left he bottle cleaner and a towel like they had not finished cleaning. We could not lock the door dead bolt. There was coffee pot but no coffee or cups. No glasses to rinse your mouth. The heater was not working.
Stayed 1 night in Nov 2022

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
I showed up to my room smelling like mold; heavily. Then I was locked INSIDE my room and had to ask the hotel for a screwdriver so I could manually remove the lock. then the next room given to me smelled like syrup...everywhere. finally the last room given to me smelled like mold and I complained but this was the last available room and I didnt have time to move hotels. Bad experience. Will never use again.
Stayed 3 nights in Oct 2022

10/10 Excellent

elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet Friendly! Very clean!
Very clean very comfortable everything you need for a stay. Front desk service exceptional. Pool beautiful can't find a thing to complain about. My large dog welcomed with a $20 pet fee. Will definitely save as a favorite for when in this area again.
Stayed 1 night in Oct 2022

8/10 Good

Anthony

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Super friendly staff. Very welcoming and helpful.
Stayed 1 night in Sep 2022

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

Francisco

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Only on Wednesday!
When we checked in the room was ok, not super clean but not dirty. We checked in on Sunday and the beds were made til Wednesday, trash was taken out on Wednesday as well. The bathroom was never clean and had roaches and one of the tiles of the wall fell off and broke that was never fixed either and we report that to the front office . Pest control arrived on Tuesday morning and asked us to leave the room because they were going to spray it and so we refused to leave since it was early in the morning . I guess the hotel takes care of the rooms only on Wednesdays!!
Stayed 4 nights in Jul 2022