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The bedside light did not work, The mirror was in a non lit position. It might be advantageous to have a notice instructing which way to turn the red on the shower. Red to the top for hot water or red away from the top. The plug would not hold water in the washbasin. Otherwise the stay was good.
on the whole the staff were lovely ,but the place was tired and in need of redecoration ,the shower in my son,s room leaked and the one in our room was to floppy to use . needed a meal before nine and the only things open were cocktail bars ,with no food .pavements round covered in sick and the breakfast although good amount was very greasy .
Room a bit tired. Areas not dusted. Pull out bed leg broken. Poor positioning of plug sockets. Paneling coming off in bathroom. Corridor not hoovered.
On the plus side service was very good. Checking in and out was easy. Staff were polite. I just feel the hotel needs some TLC.
Peter
Stayed 2 nights in Aug 2023
8/10 Good
LUCY
Travelled with family
15 Aug 2023
Liked: Cleanliness, staff & service, room comfort
Fantastic staff and service.
Had a lovely stay, staff were really nice and friendly and helpful and the room was clean and comfortable. The shower leaked onto the floor a bit and the wash basin was stained and there was a strange damp smell in the hallway down to the bar which was a shame. I think the carpet could do with being replaced out there. Other than that it was a really nice stay and we would come back again.
LUCY
Stayed 2 nights in Aug 2023
6/10 Okay
Numan
Travelled with family
13 Aug 2023
Liked: Cleanliness
Too hot room, not comfortable stay at all
One of the single bed base was broken dangerous few time by passing the bed my kids and wife hurt their feet.
Great overnight stay for ferry with nice comfy bed
We were travelling to the ferry so stayed 1 night. The ferry took a few minutes to get to so an excellent location. You can walk to the town and Quay which was nice after a long drive.
Evening meal was lovely, hot and inexpensive.
The staff were all exceptionally helpful.
The room was really clean and the bed very comfortable.
Easy to park with plenty of spaces.
Our room was on the front of the building so facing the main road. There is a 24/7 A&E a bit further down the road, the noise was ok once we closed the double glazing.
There was some noise in the room from, I assume an extractor fan. That was the only downside. It was suitable for us for 1 or 2 nights.
The building exterior was not up to the standard of the photos. The room was fair however the bathroom was very poor condition with the amount of black mould. The room had secondary glazing but as you couldn't close the outside windows the effect of the secondary glazing was almost non existent. The premises are on a busy cross roads and that together with a noisy extractor through the room meant a poor night sleep. We were up early and left.
This was a room above the pub. Bed was comfortable and room was clean. I was in room 8 and one of the windows was directly above the noisy air vent coming from the kitchens, so I had to shut the window. The vent was turned off about 9:15pm, but it was back on again at 7am. Staff were friendly and helpful.
Ian
Stayed 1 night in May 2023
10/10 Excellent
Andrew
22 Apr 2023
Andrew
Stayed 2 nights in Nov 2022
4/10 Poor
Mark
Travelled with family
16 Apr 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Mold on the bathroom ceiling!
The bathroom ceiling was covered in mold, the hot tap in the sink was loose and the hot water was scolding!!
The black mould in the shower cubicle & ceiling was really bad, which is a shame, because if they bothered to sort this out, the bedroom was OK, staff friendly, plenty of free on-site parking. With the condition of the bathroom, the rooms are priced too high.
Alan
Stayed 3 nights in Mar 2023
6/10 Okay
Susan
Business traveller
30 Mar 2023
Disliked: Property conditions & facilities
Not for me
Food was cooked well and was nice. The decor in the bedroom was modern and nice. The bathroom however wasnt good at all. The hot water tap that couldnt be turned on or off constantly running and has limescal marks so it has been like that for a long time. Shower was good but not clean and there was black mold all over the ceiling. The out of date soap in tubs were just hanging around as all the dispensers were broke. The bathroom bin was broken. The cups were stuck to the tea try with sugar milk. I wouldnt return here but there were also some positives and my negative points may not bother other people. Its definately not enviro friendly there were some radiators were the thermostat wasnt there anymore and was pumping heat out. There is an escape door at the back of the hotel were you could go out to smoke if you wanted but nothing to put used cigarettes in so they were on the floor. I struggled sleeping cos of a noisy neighbour but thats no reflection on the hotel
Friendly, helpful staff. Clean and comfortable room. Thank you for an enjoyable stay.
HANNAH MARY
Stayed 2 nights in Mar 2023
10/10 Excellent
Dr Robert
Travelled with family
12 Mar 2023
Liked: Cleanliness, staff & service, amenities
Excellent service, staff very helpful and welcoming, room very clean and tidy , bathroom a little tired but going through refurbishment ,would recommend
Very noisy road could not close window
moldy bathroom car park not safe my car was damaged and staff not intressded never use again left very tied and unrested
Everything was perfect except the huge amount of black mould on the bathroom ceiling. The staff were amazing and the room was nice, I would definitely stay here again. 9/10
We stayed here as it was a short walk to Poole hospital where we were visiting an old lady. The accommodation is very much a Pub. No soft seating, only tables and chairs. The food was typical pub food, but OK. The room was a decent size, but the bathroom had mould on the ceiling. The shower was good and the water was hot. The TV did not work and there was no fridge. For what we paid, we still thought it was good value. Definitely not 4 star. It was basic pub accommodation and food.
Margaret
Stayed 3 nights in Jan 2023
8/10 Good
samuel
14 Jan 2023
Liked: Cleanliness, staff & service, room comfort
Very nice one night stay
samuel
Stayed 1 night in Jan 2023
8/10 Good
Verified traveller
Travelled with family
19 Dec 2022
Liked: Cleanliness, staff & service, room comfort
Comfortable
Although located on a busy road, the shower not working and the room a little cold,it had plenty of space, twin beds for the children (rather than a small sofa bed to share) and the beds were comfortable. Overall the service was friendly and welcoming and handy to have the pub below for a quick dinner and breakfast before we headed out.
Given we were there during the cold snap in December the bar and dining area were not quite warm enough , likewise the bedroom with it's secondary glazing and the bathroom decor was a little tired , but the bed was excellent . The main meals were predictable and alright but the breakfasts were really good and the staff were brilliant - friendly and helpful and offered to have some food ready outside of normal hours for my sister in-law whose flight from Spain was delayed . Thanks very much to all of them .
The staff was great but the manager was very lazy. Also, he denied me 20% discount on my breakfast when the hotel itself had a note in my room advising about it.
The food was absolutely disgusting. I left the whole food on the plate because it was terrible and nobody asked me about it.
really nice place to stay.A nice big very clean room? The food I had was very good and all the staff were great.I stayed 2 nights and felt really looked after.
Friendly host, great atmosphere. Room was comfortable and clean, a little road noise but not enough to bother us. Breakfast at Inn was well presented and very enjoyable.