Exterior
Check availability

Reviews of Ponce Plaza Hotel & Casino

3.5 out of 5
Ponce Plaza Hotel & Casino
Reina Street, Ponce

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1004 reviews" "
Rating 8 - Good. 223 out of 1004 reviews" "
Rating 6 - Okay. 130 out of 1004 reviews" "
Rating 4 - Poor. 46 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Reservations on 21 May 2024
Thanks, John, for staying with us. We appreciate your feedback!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 20 May 2024
Thanks, Leslie, for staying with us. We appreciate your feedback!

8/10 Good

Ana

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Reservations on 20 May 2024
Thanks, Ana, for staying with us. We appreciate your feedback!

10/10 Excellent

Lissett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. We enjoyed the breakfast, the location, the pool, and the casino entertainment. It was a little noisy but we didn’t spend too much time i. The room so it didn’t affect us too much. The hotel in the perfect location to the city but most of the places there are now closed or remodeling. We were told by some locals it was not safe to walk around alone. We enjoyed the hotel amenities though and we ubered around so we had a great time. This place was perfect for our occasion.
Stayed 2 nights in May 2024
Response from Reservations on 20 May 2024
Thanks, Lissett, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

10/10 Excellent

Fernando

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel excelente para familias o adultos. Entretenimiento y restaurantes cerca del hotel o en el mismo hotel.
Stayed 2 nights in Mar 2024
Response from Reservations on 20 May 2024
Gracias Fernando, por escogernos como estadía. Agradecemos su opinión. Esperamos tenerle como nuestro húesped nuevamente.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Reservations on 17 May 2024
Thanks, Eileen, for staying with us. We appreciate your feedback!

8/10 Good

Charline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Reservations on 14 May 2024
Thanks, Charline, for staying with us. We appreciate your feedback.

10/10 Excellent

Robert, Harvest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, they stayed late because we were going to arrive late. They also spoke English well (always a concern for me with my shaky Spanish), And were very friendly. The parking is super convenient and quite affordable. Spots are reserved for hotel guests even on a busy Friday night. Only thing i don't like about the property is the door-less shower which means the bathroom floor is wet after showing.
Stayed 4 nights in May 2024
Response from Reservations on 14 May 2024
Thanks, Robert, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

8/10 Good

Sanet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice rooms
Stayed 1 night in May 2024
Response from Reservations on 14 May 2024
Thanks, Sanet, for staying with us. We appreciate your feedback.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and clean! The staff was very helpful and friendly!!
Stayed 2 nights in May 2024
Response from Reservations on 14 May 2024
Thanks, Janice, for staying with us. We appreciate your feedback. Looking forward to having you back!!

10/10 Excellent

Nellivette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the junior suite room
Stayed 1 night in May 2024
Response from Reservations on 4 May 2024
Thanks, Nellivette, for staying with us. We appreciate your feedback!!

8/10 Good

Wilson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean, casino next door opened 24/7. Many buildings in the area are under repair or in the process.
Stayed 4 nights in Apr 2024
Response from Reservations on 30 Apr 2024
Thanks, Wilson, for staying with us. We appreciate your feedback. Looking forward to having you back!!

10/10 Excellent

Rutdenys

Stayed 1 night in Apr 2024
Response from Reservations on 20 May 2024
Thanks, Rutdenys, for staying with us. We appreciate your feedback!

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Comfortable and clean.
Stayed 1 night in Apr 2024
Response from Reservations on 30 Apr 2024
Thanks, Janine, for staying with us. We appreciate your feedback!

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a Casino. Great location ,staff and service.
Stayed 1 night in Apr 2024
Response from Reservations on 30 Apr 2024
Thanks, Rafael, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

10/10 Excellent

Sandra

Stayed 3 nights in Apr 2024
Response from Reservations on 17 May 2024
Thanks, Sandra, for staying with us. We appreciate your feedback!

10/10 Excellent

Lyubomir, Avon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated and beautiful property. Next to most attractions in town. Hope to be back some day! Thanks.
Stayed 1 night in Apr 2024
Response from Reservations on 25 Apr 2024
Thanks, Lyubomir, for staying with us. We appreciate your feedback. Looking forward to having you back!!

10/10 Excellent

Alvin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its combination of colonial with night life makes it great
Stayed 2 nights in Apr 2024
Response from Reservations on 24 Apr 2024
Thanks, Alvin, for choosing us as your stay. We appreciate your feedback. Looking forward to having you as our guest again!!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 1 night in Apr 2024
Response from Reservations on 23 Apr 2024
Thanks, Kelly, for staying with us. We appreciate your feedback!

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the remodeled rooms and cleanliness. Service was good, property has restaurants and a bar. However, since it is located in the downtown area it was pretty noisy on Saturday night. If you don’t mind the noise it’s a great option!
Stayed 1 night in Apr 2024
Response from Reservations on 23 Apr 2024
Thanks, Cristina, for staying with us. We appreciate your feedback. Looking forward to having you back!!

10/10 Excellent

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, rooms were very comfortable and tidy. Staff showed superb attitude. Restaurant were no nothing more than excellent.
Stayed 2 nights in Apr 2024
Response from Reservations on 23 Apr 2024
Thanks, Maria, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast sandwich in the bistro.
Stayed 4 nights in Mar 2024
Response from Reservations on 23 Apr 2024
Thanks, Paulo, for staying with us. We appreciate your feedback!

10/10 Excellent

Michael, Brooklyn

Liked: Cleanliness, property conditions & facilities
Friendly and helpful staff on property. Very welcoming!
Stayed 3 nights in Apr 2024
Response from Reservations on 16 Apr 2024
Thanks, Michael, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

10/10 Excellent

LUIS, GUAYNABO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 16 Apr 2024
Thanks, Luis, for staying with us. We appreciate your feedback!

10/10 Excellent

Ada I

Stayed 1 night in Apr 2024
Response from Reservations on 30 Apr 2024
Thanks, Ada I, for staying with us. We appreciate your feedback!

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel's cleanliness and easy access to local restaurants. Service was excellent too. Highly recommend staying here plus eat at Melao as well as other local businesses.
Stayed 2 nights in Apr 2024
Response from Reservations on 11 Apr 2024
Thanks, Rochelle, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Walkable to everything. Pool was a nice option.
Stayed 1 night in Apr 2024
Response from Reservations on 11 Apr 2024
Thanks, Jessica, for staying with us. We appreciate your feedback. Looking forward to having you back in our facilities!!

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old historical location. people are very friendly and the casino is open 24 hrs
Stayed 1 night in Apr 2024
Response from Reservations on 11 Apr 2024
Thanks, Eric, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was born here and finding this wonderful hotel was the Best.
Stayed 2 nights in Jan 2024
Response from Reservations on 3 Apr 2024
Thanks, Robert, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

10/10 Excellent

Ambar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Reservations on 3 Apr 2024
Thanks, Ambar, for staying with us. We appreciate your feedback!

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservations on 3 Apr 2024
Thanks, Jose, for staying with us. We appreciate your feedback!

6/10 Okay

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy the windows don't block out even a little bit of street noise
Stayed 2 nights in Mar 2024
Response from Reservations on 1 Apr 2024
Thanks, Ana, for staying with us. We appreciate your feedback.

10/10 Excellent

Joymariel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! The room had the most amazing views!
Stayed 1 night in Mar 2024
Response from Reservations on 1 Apr 2024
Thanks, Joymariel, for staying with us. We appreciate your feedback. Looking forward to having you back!!

10/10 Excellent

John

Liked: Property conditions & facilities
Great location . In the heart of downtown. Lots of dining , music, shopping within walking distance.
Stayed 1 night in Mar 2024
Response from Reservations on 25 Mar 2024
Thanks, John, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024
Response from Reservations on 16 Apr 2024
Thanks, Samantha, for staying with us. We appreciate your feedback!

10/10 Excellent

Rose M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Simply beautiful
Stayed 4 nights in Mar 2024
Response from Reservations on 25 Mar 2024
Thanks, Rose M, for staying with us. We appreciate your feedback.

10/10 Excellent

antonia, Bayonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Reservations on 25 Mar 2024
Thanks, Antonia, for staying with us. We appreciate your feedback.

10/10 Excellent

Mairim, Gurabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations on 25 Mar 2024
Thanks, Mairim, for staying with us. We appreciate your feedback.

6/10 Okay

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Odd arrangement of rooms, the pool is small and heavily chlorined, the staff was excellent.
Stayed 2 nights in Mar 2024
Response from Reservations on 21 Mar 2024
Thanks, Brian, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

8/10 Good

Israel, Falls Church

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Reservations on 21 Mar 2024
Thanks, Israel, for staying with us. We appreciate your feedback!

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, totally recommended
Stayed 2 nights in Mar 2024
Response from Reservations on 19 Mar 2024
Thanks, Karla, for staying with us. We appreciate your feedback. Looking forward to having you back!!

4/10 Poor

Cynthia

Liked: Cleanliness, staff & service
The lobby and the hotel were in separate buildings. To get to the hotel, you had to go through a parking lot through an underground garage into a narrow, hallway to the elevator. If I was a single alone person at night, I would not have felt very unsafe.
Stayed 2 nights in Mar 2024
Response from Reservations on 16 Mar 2024
Thanks, Cynthia, for staying with us. We appreciate your feedback. We're sorry for any inconvenience you experienced during your stay.

10/10 Excellent

Paul and Jung-Mi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumb's Up!
Stayed 1 night in Mar 2024
Response from Reservations on 15 Mar 2024
Thanks, Paul and Jung-Mi, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

8/10 Good

Vivian

Liked: Cleanliness, property conditions & facilities
staff needs training, it was ok, not great
Stayed 1 night in Mar 2024
Response from Reservations on 14 Mar 2024
Thanks, Vivian, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!

8/10 Good

Eduardo, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations on 14 Mar 2024
Thanks, Eduardo, for staying with us. We appreciate your feedback. Looking forward to having you back!

10/10 Excellent

Idalis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy limpio, cómoda y bonita habitación
Stayed 1 night in Mar 2024
Response from Reservations on 11 Mar 2024
Gracias Idalis, por hospedarte con nosotros. Valoramos su opinión. Esperamos tenerle de vuelta por nuestra facilidades.

8/10 Good

waldemar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't sleep, because of noise people all night talking loud, employees and none employees, we fell asleep @4am, our 2nd it was quiet.
Stayed 2 nights in Mar 2024
Response from Reservations on 5 Mar 2024
Thanks, Waldemar, for staying with us. We appreciate your feedback. We're so sorry for the inconvenience you experienced during your stay. We are looking forward that you give us another chance and having you as our guest again.

10/10 Excellent

CIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you had a wonderful time ☺️
Stayed 3 nights in Feb 2024
Response from Reservations on 4 Mar 2024
Thanks, Ciro, for choosing us as your stay. We appreciate your feedback. Looking forward to having you as our guest again!

10/10 Excellent

CIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it...
Stayed 3 nights in Feb 2024
Response from Reservations on 4 Mar 2024
Thanks, Ciro, for staying with us. We appreciate your feedback!

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros:Room was spacious and clean. Bed was very comfortable. Cons: Impossible to sleep at night due to the street noise. Rooms in the green building behind the hotel face the street. Motorcycles reving their engines, people yelling and cars with blaring music went on all night. Miserable sleeping conditions.
Stayed 2 nights in Mar 2024
Response from Reservations on 4 Mar 2024
Thanks, Wendy, for staying with us. We appreciate your feedback. We're sorry for the inconvenience you experienced during your stay. Looking forward that you give us another chance and having you back.