DISHONEST. We arrived to our room to the loud sound of whining dogs, that could even be heard in the lobby downstairs. After complaining, it turned out it was the owner’s daughters dogs. She seemed annoyed or offended we were even complaing and kept insisting we just order their food. We stayed at this adults only hotel because we were on our anniversary and having small children wanted some sleep.She then told us to stay that it would be a quiet night. She failed to mention that there is a train outside our window that ALL NIGHT every hour or so honks for two straight minutes. I was up all night. The room hadn’t been vacuumed, there were flies EVERYWHERE in our room, the water in the shower never got above luke warm, and the bed was so old that we both kept sinking in the middle. We called hotels.com to request a refund for our second night, they called the hotel and it was approved. After staying at a different hotel the next night we received an email a day later saying the hotel denied our refund after approving it to begin with. This hotel is DISHONEST and only cares about money, they could care less about their customers. After interacting with the staff I believe they are intimidated by the owner. She seems like a bully.