Suite, 1 Queen Bed (Jungle Falls Suite)
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Reviews of Black Swan Inn

2.5 out of 5
Black Swan Inn
746 E. Center, Pocatello, ID

Reviews

9.6

Exceptional

Rating 10 - Excellent. 148 out of 182 reviews" "
Rating 8 - Good. 26 out of 182 reviews" "
Rating 6 - Okay. 4 out of 182 reviews" "
Rating 4 - Poor. 3 out of 182 reviews" "
Rating 2 - Terrible. 1 out of 182 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and welcoming. Just an all around great experience.
Stayed 1 night in May 2024

10/10 Excellent

Vickye, Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique hotel and the staff was amazing
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Arabian Nights room. It was a lot of fun-stars over the bed, a waterfall shower with a genie lamp spout. I found the Black Swan Inn very quaint-
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean. Staff was great.
Stayed 1 night in Apr 2024

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Towels smelled un clean . The room smelled limit had been smoked in . The room was tinny and very clean smelling.
Stayed 1 night in Feb 2024

6/10 Okay

Roberto

Disliked: Property conditions & facilities
Every time someone flushes a toilet upstairs the sound of rushing water crescendos downstairs. The HVAC system is very noisy from upstairs and the sounds of footsteps above the bed are loud. An alley is behind the downstairs rooms with a door in the bathroom that leads to it. The carpet is worn and dirty. The toilet was not clean. The mirrored windows next to the bed are just creepy. Never again.
Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023

8/10 Good

Jessica

Travelled with partner
Liked: Staff & service, property conditions & facilities
We stayed one night in the pirate room. It was pretty hilarious and fun. The staff was helpful. That said, it did feel like it could use a little updating. The AC unit was running because it was mid summer and 90 degrees out. While appreciate the cool, the unit was loud amd made the room smell like mildew. We thought the carpet was moldy by the tub until we turned the unit off at night and noticed the smell improved instantly. The sheets need to be replaced, as they felt oily with age/use.
Stayed 1 night in Jul 2023
Response from manager on 20 Sept 2023
Thank you for your review and feedback about the AC unit so we can change it out.

10/10 Excellent

Teresa

Stayed 1 night in Aug 2023
Response from manager on 20 Sept 2023
Thank you for your review.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unusual hotel. Themed suites, hot tub in room, comfortable bed. Definitely an experience to change up a boring chain hotel stay.
Stayed 1 night in Aug 2023
Response from manager on 20 Sept 2023
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great anniversary trip
The room and property is very clean and comfortable. Parking is a little sketchy. Better instructions from the desk on where to park would have been appreciated.
Stayed 1 night in Aug 2023
Response from manager on 20 Sept 2023
Thank you for your review and feedback.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Black Swan Inn
We loved our stay in the Sea Cave. The room was so relaxing with hot tub and king bed. Breakfast and late checkout was great too. Such a fun and relaxing experience - would highly recommend a stay here.
Stayed 1 night in Jul 2023
Response from manager on 20 Sept 2023
We are so happy to hear you enjoyed your stay. Thank you for your review.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was beautiful and the room was amazing! Super deep and big jacuzzi tub/shower! I wish the area nearby was a bit nicer, but we were able to walk to a nice sushi place nearby. The guy at the front desk was friendly and helpful.
Stayed 1 night in Jul 2023
Response from Manager on 2 Aug 2023
Thank you for your review.

10/10 Excellent

scott

Stayed 1 night in Jul 2023
Response from Manager on 2 Aug 2023
Thank you for your review.

10/10 Excellent

Denice

Stayed 1 night in Jul 2023
Response from Manager on 2 Aug 2023
Thank you for your review.

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very kind and friendly.
Stayed 1 night in Jul 2023
Response from Manager on 24 Jul 2023
Thank you for your review.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint
Stayed 1 night in May 2023
Response from Manager on 21 Jun 2023
Thank you for your review.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 21 Jun 2023
Thank you for your review.

10/10 Excellent

Kate

Stayed 1 night in May 2023
Response from Manager on 21 Jun 2023
Thank you for your review.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique and wonderful. Relaxing. Thanks.
Stayed 1 night in May 2023
Response from Manager on 21 Jun 2023
Thank you for your review.

10/10 Excellent

Darci

Coming back
Nice quite place to stay just for adults. Front desk was great and the breakfast choices were excellent
Stayed 1 night in Apr 2023
Response from Manager on 21 Jun 2023
Thank you for your review.

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly stay and good service
Stayed 1 night in Apr 2023

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Lyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is a must stay. We have stayed in a lot of hotels but this one is awesome. The staff are great and the rooms are to die for. I would highly recommend this hotel. We will definitely be staying there again. I give this a 5 star.
Stayed 1 night in Mar 2023

10/10 Excellent

Sydney

Stayed 1 night in Feb 2023

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black Swan Visit
Wonderful stay, very convenient to downtown,
Stayed 1 night in Feb 2023
Response from Manager on 2 Mar 2023
Thank you for your review. We are so glad you enjoyed your stay.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2022

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal throne and comfort
Adorable hotel - loved the themed rooms - all so cute it was hard to choose! Comfortable bath, bed, great water pressure in the shower. Loved the “throne room” in our suite :-)
Stayed 1 night in Nov 2022
Response from Manager on 16 Dec 2022
Thank you for your review. We are so glad to hear you enjoyed your stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on 16 Dec 2022
Thank you for your review. We are so glad to hear you enjoyed your stay.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on 16 Dec 2022
Thank you for your review. We are so glad to hear you enjoyed your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
The room was fantastic! Love to see the others. The people that run it are just as amazing! There might be places you can stay for a few bucks less but it’s much more worth it to stay here!
Stayed 1 night in Oct 2022
Response from Manager on 3 Nov 2022
Thank you for your review. We are so glad to hear you enjoyed your stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 3 Nov 2022
Thank you for your review.

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special place to stay. Great room.
Stayed 1 night in Sep 2022
Response from Manager on 14 Oct 2022
Thank you for your review and staying with us.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent exceptional experience
We live 7 hours away from this Inn and it’s well worth the drive. The rooms are exceptionally done. The bed was comfortable and it was just a really fun place to stay. It’s a high class fantasy adventure. If I could give it 10 stars I would! Love love love ❤️
Egyptian room
Stayed 1 night in Sep 2022
Response from Manager on 14 Oct 2022
We are so glad to hear you enjoyed your stay. Thank you for the review and we hope to see you again soon!

10/10 Excellent

Marlene

Stayed 1 night in Sep 2022

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique themed rooms in a classic inn setting. The owners have done an excellent job creating a work of art. The breakfast option didn’t meeting our needs, offered too late in the morning for our travel schedule.
Stayed 1 night in Sep 2022
Response from Manager on 14 Oct 2022
Thank you for your review and feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on 14 Oct 2022
Thank you for your review and staying with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I don't give out 5's that often. Very impressive facility!!
Stayed 1 night in Aug 2022
Response from Manager on 14 Oct 2022
Thank you for your review. We are so glad to hear you enjoyed your stay!

4/10 Poor

Fraser

Liked: Cleanliness, staff & service
Disliked: Room comfort
Don’t stay in a room downstairs
We were really happy with the room when we arrived. The detail of the Wild West was excellent. The downside was that we didn’t sleep. The room upstairs arrived later than us and decided to have 2 baths. The pipes were next to our bed and extremely noisy. They then used the jacuzzi setting on their bath which sounded like an airplane taking off. I won’t mention what else we heard throughout the night but would strongly suggest that the hotel installs soundproofing.
Stayed 1 night in Aug 2022
Response from Manager on 14 Oct 2022
I am sorry I am just now seeing this review. We have double insulated all walls and floors, and I apologize for the noise. It is definitely not what we want for our guests. I am wondering if you left a survey card and if someone reached out to you about it. We would love the opportunity to make it right with you.

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wild West
Very nice stay. The room was spacious and had plenty of places to sit. Each room at the hotel has a theme so that was very interesting, did not realize how extensive that would be. Everyone who worked there was very nice. The immediate area around the hotel worked out very well for us, nice park across the street to walk to. However, nothing really was around the hotel. I will give a shout out to Bubba’s Italian restaurant. It was close by and very good.
Stayed 1 night in Aug 2022

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service
We stayed in the pirate room. It was so unique. I was impressed with the entire inn.
Stayed 1 night in Aug 2022
Response from Manager on 4 Aug 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on 4 Aug 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excellent

tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. But could not get shower to turn on. Probably user error.
Stayed 1 night in Jul 2022

10/10 Excellent

Randy, Firestone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazingly kind and accommodating. The room was fantastic! No detail was overlooked!
Stayed 1 night in Jul 2022
Response from Manager on 4 Aug 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
We had no real idea of what to expect, never having stayed at a theme hotel before. Check in was easy and quick. Found out a continental breakfast was included, but for a small fee we could upgrade to a hot breakfast delivered from a local restaurant. Well worth it. Only draw back for me was there was no place to hang up my dress/clothes.
Stayed 1 night in Jul 2022
Response from Manager on 4 Aug 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excellent

Venkata Preethi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on 4 Aug 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excellent

Philip or Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun experience
The themed rooms are great. The attention to details was amazing. The rooms offer a unique experience for your stay. The rooms are also quiet and you don't hear noise from surrounding rooms. Breakfast has several different options that are delivered to your room at a time that you can schedule. We would definitely stay again and try out a different room. 🙂
Stayed 1 night in Jun 2022
Response from Manager on 4 Aug 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excellent

Christopher, Bradenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary artwork of tropical jungle in the tropical room. This is not your average boring hotel.
Stayed 1 night in Jun 2022
Response from Manager on 23 Jun 2022
Thank you for your review. We are so glad to hear you enjoyed your stay with us.