Lobby

Reviews of Best Western Pocatello Inn

3 out of 5
Best Western Pocatello Inn
1415 Bench Rd, Pocatello, ID

Reviews

8.0

Very good

Rating 10 - Excellent. 361 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chance Summers, Assistant General Manager on 17 May 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!

6/10 Okay

Jackie

Liked: Staff & service
Stayed 1 night in May 2024
Response from Chance Summers, Assistant General Manager on 9 May 2024
Thank you for taking the time to review our property, We hope to see you again the next time you come through Pocatello.

10/10 Excellent

WALTER, St Albert

Travelled with group
Liked: Amenities
Sorry it was good
Stayed 1 night in May 2024
Response from Chance Summers, Assistant General Manager on 9 May 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!

10/10 Excellent

Rijad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chance Summers, Assistant General Manager on 9 May 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect, well, nearly. The bottom sheet wouldn't stay on, but I finally got it tucked in tight enough to sleep.
Stayed 1 night in Apr 2024
Response from Chance Summers, Assistant General Manager on 9 May 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the worst
Stayed 1 night in Apr 2024
Response from Chance Summers, AGM on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Albert

Liked: Amenities, property conditions & facilities
Too much construction
Stayed 2 nights in Apr 2024
Response from Chance Summers, AGM on 6 Apr 2024
Thank you for your wonderful review of our property. I'm glad to hear you enjoyed your stay with us!

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room door was not sealed properly and one could look through the seperated door jam to see in our room. Very disappointed.
Stayed 1 night in Mar 2024
Response from Chance Summers, Assistant General Manager on 31 Mar 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry. I have passed this information along to our maintenance team so they can get that addressed as soon as possible.

6/10 Okay

Marie

Liked: Staff & service
room was very small and faucets were hard to open and close
Stayed 1 night in Mar 2024
Response from Chance Summers, Assistant General Manager on 31 Mar 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry. I have passed this information along to our maintenance team so they can get that addressed as soon as possible.

6/10 Okay

Cole

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Chance Summers, Assistant General Manager on 31 Mar 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry

6/10 Okay

Jodi

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Mercedes, General Manager on 26 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that your overall experience was not up to your expectations. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.

10/10 Excellent

Tami, Yucca Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really make sure your stay is comfortable. The bed was great, the pool and hot tub are open 24 hours, and the breakfast was so good, lots of options. Thank you to the lady who kept the breakfast items replenished. 🙂 and the barkeep, Lance for being attentive.
Stayed 1 night in Mar 2024
Response from Chance Summers, Assistant General Manager on 19 Mar 2024
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.

6/10 Okay

Victoria

Travelled with family and small children
Overall it was nice, but, I our room was not vacuumed, popcorn seeds and crumbs everywhere... The pullout couch, had all the dirty linens on it, from the guests before us, so we couldn't use it
Stayed 1 night in Mar 2024
Response from Mercedes, General Manager on 8 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that you had this experience. This is not our standard and for that I am truly sorry. I will be speaking to our Executive Housekeeper to ensure they are thoroughly inspecting the guest rooms on a daily basis to ensure this does not continue to occur. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.

8/10 Good

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mercedes, General Manager on 5 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very happy to see that you had enjoyed your overall stay with us during your travels. We appreciate your feedback!

4/10 Poor

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Motel was good, staff was friendly. Hot tub broke and that was our reason for stay. No soak:(
Stayed 1 night in Mar 2024
Response from Mercedes, General Manager on 5 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry to hear that your overall experience was not up to your expectations during your recent stay. We appreciate your feedback.

6/10 Okay

Joel

Travelled with pets, Travelled with partner
Liked: Amenities
Found a humungous spider, living in it's humungous web attached to the curtains and ceiling. Maids should have caught that.
Stayed 2 nights in Feb 2024
Response from Mercedes, General Manager on 5 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We sincerely apologize that you had this experience during your recent stay. I will be speaking with our Executive Housekeeper to ensure they are thoroughly inspecting each guest room daily to ensure this does not continue to occur. We appreciate your feedback.

10/10 Excellent

Stan, Pittsburg

Liked: Cleanliness, staff & service, amenities
Old property but they are doing renovation on going.
Stayed 3 nights in Feb 2024
Response from Mercedes, General Manager on 5 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are excited that we are undergoing the renovations and are anxiously waiting to see the final results. We appreciate your feedback!

10/10 Excellent

Jack

Travelled with partner
Have stayed here before. Great place
Stayed 1 night in Feb 2024
Response from Mercedes, General Manager on 5 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We appreciate your feedback!

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures online of the hotel rooms/lobby/pool/ outside parking were not even close to what the pictures depicted. I booked the reservation on the pictures provided on the website. I would never in a million years recommend anyone stay at any of your “establishments” again. The pictures are straight lies!
Stayed 3 nights in Feb 2024
Response from Mercedes, GM on 28 Feb 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry to hear that your overall experience was not up to your expectations. If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Large rooms
This hotel is old but well kept and very roomy. The bathrooms are not huge but the room itself was very roomy and comfortable. The fixtures in the bathroom were loose, lol, but they still worked. It was fine for our two nights in Pocatello.
Stayed 2 nights in Feb 2024
Response from Chance Summers, Assistant General Manager on 24 Feb 2024
Thank you for your wonderful review of our property, I'm glad to hear you enjoyed your stay with us!

10/10 Excellent

Felito

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service
Stayed 1 night in Feb 2024
Response from Chance Summers, Assitant General Manager on 21 Feb 2024
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.

2/10 Terrible

Shae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Chance Summers, Assistant General Manager on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. I see that you had rated your overall experience a 2 out of 10 score, can you please tell me how we could have further increased that score to either a 9 or 10 out of 10 score? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Chance Summers, Assistant General Manager on 11 Feb 2024
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!

10/10 Excellent

Roger, Hillsboro

Liked: Cleanliness, staff & service, property conditions & facilities
An older but very nice, clean and easy to access hotel. The staff is very friendly and the hotel room layout is easy to navigate with all entry's on the interior. Carpets are not rundown and the property is well kept.
Stayed 1 night in Feb 2024
Response from Chance Summers, Assistant General Manager on 11 Feb 2024
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chance Summers, Assistant General Manager on 11 Feb 2024
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chance Summers, AGM on 10 Feb 2024
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay with us.

10/10 Excellent

Vala

Stayed 1 night in Feb 2024
Response from Chance Summers, AGM on 3 Feb 2024
Thank you for your excellent review of our property, I'm so glad to hear that you enjoyed your stay with us! We hope to see you again the next time you come through Pocatello!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service that they provided was excellent, on the phone & in person. My wife had recently broke her leg. She needed a few extra things to accommodate her. Shower seat, & commode, which they provided. We stayed in a suite. The breakfast was also very good. I will remember this hotel when I am in the area again.
Stayed 1 night in Jan 2024
Response from Chance Summers, AGM on 3 Feb 2024
Thank you for the excellent review of our property. I'm so glad to hear you enjoyed your stay and that our team was able to provide accommodations so both you and your wife could enjoy your time with us. We hope to see you again the next time you come through Pocatello!

8/10 Good

Karen

Stayed 1 night in Jan 2024
Response from Chance Summers, AGM on 3 Feb 2024
Thank you for your wonderful review of our property, I'm so glad to hear you enjoyed your stay with us. We hope to see you again the next time you come through Pocatello!

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chance Summers, AGM on 27 Jan 2024
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there again
Stayed 2 nights in Dec 2023
Response from Chance Summers, AGM on 27 Jan 2024
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!

10/10 Excellent

Becky

Stayed 1 night in Jan 2024
Response from Chance Summers, AGM on 27 Jan 2024
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!

8/10 Good

Cathy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast they offered was awesome! Our room was very clean.
Stayed 3 nights in Dec 2023
Response from Chance Summers, Assistant General Manager on 6 Jan 2024
Thank you for your wonderful review, I'm so glad to hear you enjoyed your stay with us!

6/10 Okay

Shannan

Stayed 3 nights in Dec 2023
Response from Chance Summers, Assistant General Manager on 6 Jan 2024
Thank you for your review of our property. I see you rated your overall experience a 3 out of 5 score. Can you please tell me how we could have further increased your overall satisfaction to a 5 out of 5 score? We would like to use this information to continue to further increase guests' satisfaction during their stay at the Pocatello Inn. If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.

6/10 Okay

Amber

Stayed 3 nights in Dec 2023
Response from Chance Summers, Assistant General Manager on 13 Dec 2023
I see that you had rated your overall experience a 3 out of 5 score, can you please tell me how we could have further increased the overall value for the price that was paid? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.

8/10 Good

Kithe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chance Summers, Assistant General Manager on 8 Dec 2023
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay with us!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chance Summers, Assistant General Manager on 6 Dec 2023
Thank you so much for your wonderful review, I'm glad to hear you enjoyed your stay with us.

10/10 Excellent

Patrick

Rooms freshly renovated.
Stayed 1 night in Nov 2023
Response from Chance Summers, Assistant General Manager on 1 Dec 2023
Thank you so much for your wonderful review, I'm glad to hear you enjoyed your stay with us.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Aura Lounge and the staff was superb!
Stayed 2 nights in Nov 2023
Response from Chance Summers, Assistant General Manager on 25 Nov 2023
Thank you for your wonderful review, I'm so glad you enjoyed your stay with us and that our lounge staff treated you well. We hope to see you again the next time you come through Pocatello!

10/10 Excellent

Margaret

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel many times over the years and found it to have exceptional staff, a great breakfast and good conditions for my doggie.
Stayed 1 night in Nov 2023
Response from Chance Summers, Assistant General Manager on 23 Nov 2023
Thank you for your wonderful review! I'm glad to hear you enjoyed your stay with us.

10/10 Excellent

Nancy

Travelled with family, Travelled with pets
We enjoyed our stay and the staff was extremely nice! Very clean rooms. Great breakfast!
Stayed 1 night in Nov 2023
Response from Chance Summers, Assistant General Manager on 18 Nov 2023
Thank you so much for your wonderful review! We're thrilled to hear you had such a great stay with us. We hope you come see us again the next time you come through Pocatello.

8/10 Good

Carrie

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Chance Summers, Assistant General Manager on 16 Nov 2023
Thank you for your wonderful review, we appreciate your feedback and hope to see you again the next time you come through Pocatello!

10/10 Excellent

Margaret

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel many times over the years and have always been impressed by their customer service plus there is a wonderful breakfast!
Stayed 1 night in Oct 2023
Response from Mercedes, General Manager on 13 Nov 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very happy to hear that you have enjoyed all of your stays at the Pocatello Inn. It is always rewarding to hear when a return guest lets us know that they enjoyed their stay and will be returning to stay with us is in the future. I truly appreciate your feedback!

4/10 Poor

LuAnn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty and no elevator
Stayed 1 night in Oct 2023
Response from a on 29 Oct 2023
I'm sorry that your stay was not what you expected, I insure you that your next stay with us will be up to standards

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction in the area, primarily highway construction.
Stayed 1 night in Oct 2023
Response from Chance Summers, Assistant General Manager on 29 Oct 2023
Thank you so much for your wonderful review of our property, I'm glad to hear you enjoyed your stay with us! We hope to see you again the next time you come through Pocatello!

2/10 Terrible

Blanca

Stayed 3 nights in Oct 2023
Response from Mercedes, General Manager on 13 Nov 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to see that you did not enjoy your overall stay with us during your travels. If anything is not meeting your expectations, please don't hesitate to contact a staff member and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.

6/10 Okay

kara

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Mercedes, General Manager on 23 Oct 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that your overall experience was not up to your expectations. If you experience any issues or if anything is not up to your expectations, please don't hesitate to contact a staff member on duty and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness
It's OK.
Heater didn't work, one queen bed made lots noise, as if frame was broken, everytime I moved in it. So woke me up several times. Breakfast, hmmm could you use recyclable items, eco friendly cutlery? Bathroom door looked like some one left a dog in there and it starched at the door.
Stayed 1 night in Oct 2023
Response from Mercedes, General Manager on 23 Oct 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry that your overall experience did not meet your expectations. If you experience any issues such as this during any future reservations, please don't hesitate to contact a staff member on duty and we will be more than happy to assist. We will also be passing this information over to our maintenance staff to ensure the door scratches have been addressed. We appreciate your feedback.

2/10 Terrible

Jean Joseph Thierry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chance Summers, Assistant General Manager on 11 Oct 2023
Thank you for taking the time to leave a review about the Best Western Pocatello Inn. I see that you had rated your overall experience a 1 out of 5 score, can you please tell me how we could have further increased the overall value for the price that was paid? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback and we hope you will consider giving us another chance in the future to provide you with a better experience.

8/10 Good

Judie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mercedes, General Manager on 9 Oct 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very happy to hear that you had enjoyed your overall stay with us during your travels. We appreciate your feedback!