All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you for your wonderful review of our property. I'm glad to hear you enjoyed your stay with us!
6/10 Okay
Justin
Travelled with family
29 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room door was not sealed properly and one could look through the seperated door jam to see in our room. Very disappointed.
Justin
Stayed 1 night in Mar 2024
Response from Chance Summers, Assistant General Manager on 31 Mar 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry. I have passed this information along to our maintenance team so they can get that addressed as soon as possible.
6/10 Okay
Marie
26 Mar 2024
Liked: Staff & service
room was very small and faucets were hard to open and close
Marie
Stayed 1 night in Mar 2024
Response from Chance Summers, Assistant General Manager on 31 Mar 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry. I have passed this information along to our maintenance team so they can get that addressed as soon as possible.
6/10 Okay
Cole
26 Mar 2024
Liked: Cleanliness, staff & service
Cole
Stayed 1 night in Mar 2024
Response from Chance Summers, Assistant General Manager on 31 Mar 2024
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry
6/10 Okay
Jodi
25 Mar 2024
Liked: Staff & service
Jodi
Stayed 1 night in Mar 2024
Response from Mercedes, General Manager on 26 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that your overall experience was not up to your expectations. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
The staff really make sure your stay is comfortable. The bed was great, the pool and hot tub are open 24 hours, and the breakfast was so good, lots of options. Thank you to the lady who kept the breakfast items replenished. 🙂 and the barkeep, Lance for being attentive.
Tami
Stayed 1 night in Mar 2024
Response from Chance Summers, Assistant General Manager on 19 Mar 2024
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.
6/10 Okay
Victoria
Travelled with family and small children
8 Mar 2024
Overall it was nice, but, I our room was not vacuumed, popcorn seeds and crumbs everywhere... The pullout couch, had all the dirty linens on it, from the guests before us, so we couldn't use it
Victoria
Stayed 1 night in Mar 2024
Response from Mercedes, General Manager on 8 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that you had this experience. This is not our standard and for that I am truly sorry. I will be speaking to our Executive Housekeeper to ensure they are thoroughly inspecting the guest rooms on a daily basis to ensure this does not continue to occur. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
Response from Mercedes, General Manager on 5 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very happy to see that you had enjoyed your overall stay with us during your travels. We appreciate your feedback!
4/10 Poor
Laura
2 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Motel was good, staff was friendly. Hot tub broke and that was our reason for stay. No soak:(
Laura
Stayed 1 night in Mar 2024
Response from Mercedes, General Manager on 5 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry to hear that your overall experience was not up to your expectations during your recent stay. We appreciate your feedback.
6/10 Okay
Joel
Travelled with pets, Travelled with partner
2 Mar 2024
Liked: Amenities
Found a humungous spider, living in it's humungous web attached to the curtains and ceiling. Maids should have caught that.
Joel
Stayed 2 nights in Feb 2024
Response from Mercedes, General Manager on 5 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We sincerely apologize that you had this experience during your recent stay. I will be speaking with our Executive Housekeeper to ensure they are thoroughly inspecting each guest room daily to ensure this does not continue to occur. We appreciate your feedback.
10/10 Excellent
Stan, Pittsburg
1 Mar 2024
Liked: Cleanliness, staff & service, amenities
Old property but they are doing renovation on going.
Stan
Stayed 3 nights in Feb 2024
Response from Mercedes, General Manager on 5 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are excited that we are undergoing the renovations and are anxiously waiting to see the final results. We appreciate your feedback!
10/10 Excellent
Jack
Travelled with partner
29 Feb 2024
Have stayed here before. Great place
Jack
Stayed 1 night in Feb 2024
Response from Mercedes, General Manager on 5 Mar 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We appreciate your feedback!
The pictures online of the hotel rooms/lobby/pool/ outside parking were not even close to what the pictures depicted. I booked the reservation on the pictures provided on the website. I would never in a million years recommend anyone stay at any of your “establishments” again. The pictures are straight lies!
Eric
Stayed 3 nights in Feb 2024
Response from Mercedes, GM on 28 Feb 2024
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry to hear that your overall experience was not up to your expectations. If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
8/10 Good
Amanda
Travelled with family
22 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Large rooms
This hotel is old but well kept and very roomy. The bathrooms are not huge but the room itself was very roomy and comfortable. The fixtures in the bathroom were loose, lol, but they still worked. It was fine for our two nights in Pocatello.
Amanda
Stayed 2 nights in Feb 2024
Response from Chance Summers, Assistant General Manager on 24 Feb 2024
Thank you for your wonderful review of our property, I'm glad to hear you enjoyed your stay with us!
Response from Chance Summers, Assistant General Manager on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. I see that you had rated your overall experience a 2 out of 10 score, can you please tell me how we could have further increased that score to either a 9 or 10 out of 10 score? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels.
An older but very nice, clean and easy to access hotel. The staff is very friendly and the hotel room layout is easy to navigate with all entry's on the interior. Carpets are not rundown and the property is well kept.
Roger
Stayed 1 night in Feb 2024
Response from Chance Summers, Assistant General Manager on 11 Feb 2024
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay with us.
10/10 Excellent
Vala
2 Feb 2024
Vala
Stayed 1 night in Feb 2024
Response from Chance Summers, AGM on 3 Feb 2024
Thank you for your excellent review of our property, I'm so glad to hear that you enjoyed your stay with us! We hope to see you again the next time you come through Pocatello!
The service that they provided was excellent, on the phone & in person. My wife had recently broke her leg. She needed a few extra things to accommodate her. Shower seat, & commode, which they provided. We stayed in a suite. The breakfast was also very good. I will remember this hotel when I am in the area again.
Shane
Stayed 1 night in Jan 2024
Response from Chance Summers, AGM on 3 Feb 2024
Thank you for the excellent review of our property. I'm so glad to hear you enjoyed your stay and that our team was able to provide accommodations so both you and your wife could enjoy your time with us. We hope to see you again the next time you come through Pocatello!
8/10 Good
Karen
10 Jan 2024
Karen
Stayed 1 night in Jan 2024
Response from Chance Summers, AGM on 3 Feb 2024
Thank you for your wonderful review of our property, I'm so glad to hear you enjoyed your stay with us. We hope to see you again the next time you come through Pocatello!
The breakfast they offered was awesome! Our room was very clean.
Cathy
Stayed 3 nights in Dec 2023
Response from Chance Summers, Assistant General Manager on 6 Jan 2024
Thank you for your wonderful review, I'm so glad to hear you enjoyed your stay with us!
6/10 Okay
Shannan
2 Jan 2024
Shannan
Stayed 3 nights in Dec 2023
Response from Chance Summers, Assistant General Manager on 6 Jan 2024
Thank you for your review of our property. I see you rated your overall experience a 3 out of 5 score. Can you please tell me how we could have further increased your overall satisfaction to a 5 out of 5 score? We would like to use this information to continue to further increase guests' satisfaction during their stay at the Pocatello Inn. If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.
6/10 Okay
Amber
12 Dec 2023
Amber
Stayed 3 nights in Dec 2023
Response from Chance Summers, Assistant General Manager on 13 Dec 2023
I see that you had rated your overall experience a 3 out of 5 score, can you please tell me how we could have further increased the overall value for the price that was paid? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.
Response from Chance Summers, Assistant General Manager on 25 Nov 2023
Thank you for your wonderful review, I'm so glad you enjoyed your stay with us and that our lounge staff treated you well. We hope to see you again the next time you come through Pocatello!
I have stayed at this hotel many times over the years and found it to have exceptional staff, a great breakfast and good conditions for my doggie.
Margaret
Stayed 1 night in Nov 2023
Response from Chance Summers, Assistant General Manager on 23 Nov 2023
Thank you for your wonderful review! I'm glad to hear you enjoyed your stay with us.
10/10 Excellent
Nancy
Travelled with family, Travelled with pets
18 Nov 2023
We enjoyed our stay and the staff was extremely nice! Very clean rooms. Great breakfast!
Nancy
Stayed 1 night in Nov 2023
Response from Chance Summers, Assistant General Manager on 18 Nov 2023
Thank you so much for your wonderful review! We're thrilled to hear you had such a great stay with us. We hope you come see us again the next time you come through Pocatello.
8/10 Good
Carrie
15 Nov 2023
Liked: Cleanliness, staff & service
Carrie
Stayed 1 night in Nov 2023
Response from Chance Summers, Assistant General Manager on 16 Nov 2023
Thank you for your wonderful review, we appreciate your feedback and hope to see you again the next time you come through Pocatello!
I have stayed at this hotel many times over the years and have always been impressed by their customer service plus there is a wonderful breakfast!
Margaret
Stayed 1 night in Oct 2023
Response from Mercedes, General Manager on 13 Nov 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very happy to hear that you have enjoyed all of your stays at the Pocatello Inn. It is always rewarding to hear when a return guest lets us know that they enjoyed their stay and will be returning to stay with us is in the future. I truly appreciate your feedback!
Lots of construction in the area, primarily highway construction.
William
Stayed 1 night in Oct 2023
Response from Chance Summers, Assistant General Manager on 29 Oct 2023
Thank you so much for your wonderful review of our property, I'm glad to hear you enjoyed your stay with us! We hope to see you again the next time you come through Pocatello!
2/10 Terrible
Blanca
23 Oct 2023
Blanca
Stayed 3 nights in Oct 2023
Response from Mercedes, General Manager on 13 Nov 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to see that you did not enjoy your overall stay with us during your travels. If anything is not meeting your expectations, please don't hesitate to contact a staff member and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
6/10 Okay
kara
22 Oct 2023
Liked: Staff & service
kara
Stayed 1 night in Oct 2023
Response from Mercedes, General Manager on 23 Oct 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that your overall experience was not up to your expectations. If you experience any issues or if anything is not up to your expectations, please don't hesitate to contact a staff member on duty and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
6/10 Okay
Verified traveller
21 Oct 2023
Liked: Cleanliness
It's OK.
Heater didn't work, one queen bed made lots noise, as if frame was broken, everytime I moved in it. So woke me up several times. Breakfast, hmmm could you use recyclable items, eco friendly cutlery? Bathroom door looked like some one left a dog in there and it starched at the door.
Verified traveller
Stayed 1 night in Oct 2023
Response from Mercedes, General Manager on 23 Oct 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry that your overall experience did not meet your expectations. If you experience any issues such as this during any future reservations, please don't hesitate to contact a staff member on duty and we will be more than happy to assist. We will also be passing this information over to our maintenance staff to ensure the door scratches have been addressed. We appreciate your feedback.
Response from Chance Summers, Assistant General Manager on 11 Oct 2023
Thank you for taking the time to leave a review about the Best Western Pocatello Inn. I see that you had rated your overall experience a 1 out of 5 score, can you please tell me how we could have further increased the overall value for the price that was paid? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback and we hope you will consider giving us another chance in the future to provide you with a better experience.
Response from Mercedes, General Manager on 9 Oct 2023
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very happy to hear that you had enjoyed your overall stay with us during your travels. We appreciate your feedback!