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Reviews of Hilton Garden Inn Plymouth

3 out of 5
Hilton Garden Inn Plymouth
4 Home Depot Dr, Plymouth, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Ariane, Brooklyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk clerk Hannah was patient & professional unraveling the wrong reservation dates from Expedia! She couldn’t change the dates to 5/23-5/25 since the reservation was made thru Expedia, which caused AN HOUR of frustrating conversations with Expedia, particularly Gerard, who was difficult to understand and seemed unable to cancel the wrong dates 5/25-5/27 and change to correct dates noted above. He kept offering to make a reservation at another location while I kept explaining being due at a family wedding event in an hour. He offered to refund my Money in 7-10 days and I could pay the Hilton Garden Inn to get my room there. It was a long, aggravating experience that was on the verge infuriating, and Hannah took the time to figure it out & get my sister & I in a room as per our reservation! While the hotel room floors & surfaces were dirty & hallway rugs filfthy, the staff were helpful & courteous. The hotel also charged an additional $10 per waffle, in addition to the $11.95 per person for the breakfast buffet. Again, the young man staffing the buffet was courteous & attentive, but in No Way was the hot buffet & waffles worth $50!!! In retrospect I’d really like a full refund for the overall disappointing experience. I won’t stay at that particular Hilton Gardens Inn again; and with this as my 1st reservation with Expedia, it’s likely to be my last! I’ve booked directly with hotels for many decades, and think the 3rd party App process useless!
Stayed 2 nights in May 2024

10/10 Excellent

Sandra, Lakeville

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about it.
Stayed 4 nights in May 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right next door to a little grocery store and a Dunkin Doughnts
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and will definitely stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Had to switch rooms,due to bathroom fan not working and bed was loud upon just sitting
Stayed 1 night in Apr 2024

8/10 Good

Vanessa

Stayed 2 nights in Apr 2024

10/10 Excellent

Nicholas, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet room. Excellent buffet breakfast for a very good price. Clean and modern
Stayed 2 nights in Apr 2024
Response from Lauren K on 17 Apr 2024
Thank you for your feedback. We hope you enjoyed your stay here with us. We look forward to welcoming you back again in the future.

6/10 Okay

Nida

Travelled with family
Liked: Cleanliness
Breakfast is not free I guess I missed understood when I booked the hotel other than that the place is clean
Stayed 3 nights in Apr 2024
Response from Lauren K on 17 Apr 2024
Thank you for your feedback. We are glad you enjoyed your overall stay here with us. We apologies about the confusion you had regarding the cost of our Full Made to Order Breakfast and Buffet. We look forward to welcoming you back again in the future.

10/10 Excellent

Haley

Stayed 1 night in Mar 2024

10/10 Excellent

ulla, East Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room , very clean . Good and affordable breakfast - very friendly Staff. Conveniently located near town
Stayed 1 night in Apr 2024
Response from Lauren K on 17 Apr 2024
Thank you for your feedback about your room and breakfast, as well as the interactions you shared with the staff. Were glad you enjoyed your stay here with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean. Very nice staff
Stayed 1 night in Mar 2024
Response from Lauren K on 27 Mar 2024
Thank you for your feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Michael, Clearwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot and convenient. Thank you
Stayed 4 nights in Mar 2024
Response from Lauren K on 27 Mar 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great service
Stayed 1 night in Mar 2024
Response from Lauren K on 27 Mar 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Pablo, King of Prussia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great! We arrived after midnight due to unexpected delay and we had no problem at all with the check in.
Stayed 1 night in Mar 2024
Response from Lauren K on 27 Mar 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

4/10 Poor

Britany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lauren K on 27 Mar 2024
Thank you for your feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Jacqueline

Stayed 1 night in Feb 2024
Response from Lauren K on 27 Mar 2024
Thank you for your feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Lauren K on 27 Mar 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Claudette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean…very comfortable beds. Friendly and helpful staff members.
Stayed 4 nights in Feb 2024
Response from Lauren K on 27 Mar 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Lauren K on 27 Mar 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah, Topsham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place…outside of downtown Plymouth but only one exit away
Stayed 1 night in Dec 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Joshua

Travelled with family
Disliked: Property conditions & facilities
Walls are paper thin. Could hear the people next door just talking all night. TV is dated and the window leaked quite a bit causing the floor to be soaked in the immediate area. You could tell it had been an issue ignored for some time due to the damage on the wall just under it. Staff was friendly but flying solo so they had a tough night.
Stayed 1 night in Dec 2023

6/10 Okay

Don

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

mark

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
2023 should update to smart TV and remotes made after 1980
Stayed 1 night in Dec 2023

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, cold breakfast food
We ordered off the breakfast menu and did not choose the buffet All the food was cold and the waitress reply was, “it’s hotel food”
Stayed 1 night in Dec 2023

10/10 Excellent

George C

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph, new bedford

Stayed 1 night in Dec 2023

10/10 Excellent

Eneida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. We really enjoyed it. The staff was very helpful. Location was perfect. We loved it. Thanks
Stayed 2 nights in Dec 2023

6/10 Okay

Krysten

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Just stayed for 1 night, pool was great, bed was super comfy and the room was huge. all great, the only downfall were the pillows. Every single one of them (even the extra from the closet) felt in our hands like they had some firmness to them, but once we laid our heads on them they went completely flat.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying here. It is clean, quite, has a good staff, pool, and is convenient. Would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the atmosphere in the lobby was very relaxing fresh and clean. Continental breakfast was just right. The bedrooms very clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luke at the front desk was welcoming and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problem was not enough carts to take luggage to or from room. The desk did call maintenance to try and find them or get more. After about a 1/2 hour I went to desk and just broke down. My husband died 3 months ago and this was first time traveling without him. The 2 women came to my room with me and carried my things to car. This was exceptional customer service.
Stayed 1 night in Nov 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Stayed 1 night in Nov 2023

6/10 Okay

Susan

Travelled with group
Could hear everything in adjacent rooms and in entire same corridor. Kids jumping up and down off bed after 9 pm. Breakfast should have been included with room rate and weekend stay. I'm a disappointed Hilton Honors person at the moment
Stayed 2 nights in Oct 2023

4/10 Poor

Ayshah

Disliked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well taken care off.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrea, Denton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was super friendly and made check in and check out very easy. Parking lot was great, lots of spots and near entrance. The room was just as pictured and very clean. I appreciate there was a tiny fridge to keep water and free coffee in the room. Overall very comfortable! Great deal for breakfast too, ended up paying for their continental breakfast because it was so convenient and they had a variety of choices. I highly recommend this location in Plymouth.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was very good
Stayed 2 nights in Oct 2023

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
Staff was friendly upon arrival and the bed was comfortable. The room Had a few light bulbs out, a broken bedside light, the seal was broken on the window so it was foggy and there was cobwebs. Average at best.
Stayed 3 nights in Oct 2023

8/10 Good

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
I was traveling with my husband, sister and brother-in-law. We had a pleasant stay. We liked that our rooms were right across from each other. The only down side was a wedding party on the same floor was a little noisy late at night but thankfully it didn’t last long.
Stayed 2 nights in Oct 2023