Front of property - evening/night

Reviews of Springhill Suites by Marriott Pittsburgh North Shore

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 140 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

robert

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location across from PNC - outstanding staff
Stayed 1 night in May 2024

8/10 Good

ROBERT, Brentwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel and staff. Just be warned that air conditioning will keep you up all night. Ear plugs recommended.
Stayed 2 nights in May 2024

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to PNC Park
Stayed 2 nights in May 2024
Response from Customer Care Team on 29 May 2024
Hi Larry, Thank you for sharing your feedback about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We are glad to hear that you found our hotel's location close to PNC Park convenient. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards,Guest Experience Team

10/10 Excellent

James, Kennewick

Travelled with partner
There is no better or more convenient place too stay for any of the Pittsburgh team games. Even the free subway to downtown makes it ready to see the penguins too! Breakfast is enough to start your day and the Soho restaurant next door has good food and drinks. The staff are very helpful, the room was nice and quiet and the bed was great!
Stayed 2 nights in May 2024
Response from Customer Care Team on 29 May 2024
Dear James, Thank you for sharing your experience at SpringHill Suites by Marriott Pittsburgh North Shore! We are thrilled to hear that you found our hotel convenient for Pittsburgh team games and enjoyed the complimentary subway to downtown. It's great to know that you found our breakfast satisfying and enjoyed the dining options at the Soho restaurant next door. Our team strives to provide helpful service, comfortable rooms, and a peaceful atmosphere for our guests. We appreciate your kind words and look forward to welcoming you back soon!Warm regards,Guest Experience Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very helpful
Stayed 2 nights in May 2024
Response from Customer Care Team on 29 May 2024
Dear John, Thank you for sharing your feedback about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We are delighted to hear that our front desk staff were very helpful during your visit. Our team takes great pride in providing exceptional service to all our guests. We truly appreciate your kind words and look forward to welcoming you back for another wonderful stay. Warm regards,Guest Experience Team

10/10 Excellent

Christina

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Care Team on 29 May 2024
Dear Christina, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Warm regards,Guest Experience Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a bar for a restaurant but the food was great
Stayed 1 night in May 2024
Response from Customer Care Team on 25 May 2024
Hi John, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our food at the bar. Our team works hard to provide delicious dining options for our guests. We appreciate your kind words and hope to welcome you back for another great meal soon. If you have any other suggestions or feedback, please feel free to let us know. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely polite and very accommodating.
Stayed 2 nights in May 2024
Response from Customer Care Team on 16 May 2024
Hello Larry, thank you for your kind words! We are delighted to hear that our staff made your stay memorable by being polite and accommodating. Our team takes pride in providing excellent service to all our guests. We hope to welcome you back to SpringHill Suites by Marriott Pittsburgh North Shore soon.Warm regards,Guest Experience Team

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re going to a ballgame there isn’t a better place to stay. Friendly, clean and easy walk to a baseball game. Couldn’t be closer. Staff was very accommodating as well.
Stayed 2 nights in May 2024
Response from Customer Care Team on 14 May 2024
Hello Kathleen, thank you for sharing your experience at SpringHill Suites by Marriott Pittsburgh North Shore! We're delighted to hear that you enjoyed our convenient location and friendly staff. It's great to know that you found our accommodations clean and the walk to the baseball game easy. We hope to welcome you back for another game soon!Warm regards,Guest Experience Team

8/10 Good

jimmy

Stayed 1 night in Apr 2024
Response from Customer Care Team on 10 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for marathon weekend.
Stayed 2 nights in May 2024
Response from Customer Care Team on 8 May 2024
Dear Michelle, Thank you for choosing SpringHill Suites for your marathon weekend stay. We are delighted to hear that you had a nice experience with us. Your feedback is appreciated, and we hope to welcome you back for your future travels. It was a pleasure hosting you!Warm regards,Guest Experience Team

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating. Staff was busy but still always polite and helpful.
Stayed 1 night in May 2024
Response from Customer Care Team on 8 May 2024
Dear Joseph, Thank you for sharing your experience at SpringHill Suites by Marriott Pittsburgh North Shore. We are thrilled to hear that our staff was accommodating, even during busy times. Our team takes pride in delivering exceptional service, and we are delighted to hear that they were able to assist you. We appreciate your kind words and look forward to welcoming you back for another enjoyable stayWarm regards,Guest Experience Team

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating with all our needs.
Stayed 4 nights in Apr 2024

2/10 Terrible

HYUNSU, SAN DIEGO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge $27 for outside parking every night, which wasn't mentioned regarding additional parking charges in the amenities or extra costs
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 3 May 2024
Dear guest, Thank you for leaving a review about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We're incredibly sorry to hear your experience was so disappointing, especially regarding the parking fee, cleanliness, staff service, and overall amenities.We understand your frustration about the parking fee. While we do mention this pricing on Expedia and other booking platforms, we recognize that it might not be as prominent as it should be. We'll be reviewing how we present this information to ensure all additional charges are clearly communicated and easily found during the booking process.We consider cleanliness and guest satisfaction to be our top priorities. Your feedback about these areas is invaluable as it helps us pinpoint and address any lapses in our standards. We'll be conducting a comprehensive inspection of the property and taking the necessary steps to ensure our high standards are consistently met. We want all our guests to feel comfortable and cared for during their stay.We're disappointed to hear you weren't impressed with our staff and amenities. We strive to provide exceptional service and a comfortable stay. If you'd be willing to share more specifics about your experience, please don't hesitate to contact us. Understanding your concerns will help us improve for future guests. We hope you'll give SpringHill Suites another chance. We're confident we can deliver the positive experience you deserve.Warm regards,Guest Experience Team

6/10 Okay

Eva

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 3 May 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to lots of restaurants and downtown. Nice river walk in the area
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 3 May 2024
Hi Rudy, thank you for sharing your positive experience at SpringHill Suites by Marriott Pittsburgh North Shore! We're delighted to hear you enjoyed our convenient location near restaurants and downtown, as well as the beautiful river walk nearby. Your feedback is truly appreciated, and we hope to welcome you back for another memorable stay soon. Take care!Warm regards,Guest Experience Team

10/10 Excellent

seth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Literally next door to PNC park.
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Seth, We are delighted to hear that you enjoyed our hotel's convenient location next to PNC park. Our team strives to provide a comfortable stay with easy access to nearby attractions. We appreciate your feedback and hope to welcome you back for another enjoyable visit. Thank you for choosing SpringHill Suites by Marriott Pittsburgh North Shore.Warm regards,Guest Experience Team

10/10 Excellent

Phil

Stayed 1 night in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Phil, thank you so much for the stellar rating! We are thrilled to hear that you had a fantastic experience at SpringHill Suites by Marriott Pittsburgh North Shore. Your positive feedback means the world to us. We hope to have the pleasure of welcoming you back for another unforgettable stay soon. Safe travels!Warm regards,Guest Experience Team

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
This place is just OK! The best thing about the hotel is the ease of parking. We had a little hiccup checking in because there were problems with the computer and the credit card machine, which delayed the check in process by almost 30 minutes. Our hotel room was clean but the shower in the bathroom did not drain and the water was not hot. The staff were friendly and professional. The breakfast was good, with a lot of variety. Overall the location is very convenient but it is not somewhere I would stay again.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 3 May 2024
Dear Jessica,Thank you for taking the time to leave a review about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We sincerely apologize that your experience wasn't a 5-star one, especially with the check-in issues and the problems in your bathroom. No guest should have to wait due to technical difficulties, and we're taking steps to ensure this doesn't happen again. We're also addressing the shower concerns with our maintenance team to prevent future inconveniences. We're glad to hear you found the staff friendly and professional, the breakfast delicious, and the location convenient. We appreciate your feedback and hope you'll give us another chance to show you the exceptional hospitality SpringHill Suites is known for. If you'd be open to discussing your experience further, please don't hesitate to reach out to us. We'd love the opportunity to regain your trust.Warm regards,Guest Experience Team

10/10 Excellent

Jerome

Stayed 2 nights in Apr 2024
Response from Customer Care Team on 3 May 2024
Dear Jerome, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Hi Courtney, Thank you for sharing your positive feedback about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We are delighted to hear that you had a great experience with us. Our team works hard to ensure all our guests feel welcome and comfortable throughout their stay. If there is anything specific that stood out to you during your visit, please feel free to share. We appreciate your kind words and hope to welcome you back again soon.Warm regards,Guest Experience Team

10/10 Excellent

Kirby

Stayed 1 night in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Kirby, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Warm regards,Guest Experience Team

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible to areas around the city. The parking rate is ridiculous.
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Hello Carol, Thank you for sharing your experience at our hotel. We appreciate your feedback about our convenient location. We understand your concern about the parking rate and will take this into consideration for future improvements. We hope to have the opportunity to welcome you back for a better overall stay. Thank you for choosing SpringHill Suites by Marriott Pittsburgh North Shore.Warm regards,Guest Experience Team

6/10 Okay

Stan

Travelled with family and small children
Liked: Cleanliness, staff & service
You figure they have a hot tub when they advertise having a pool, but they didn’t. Could be more clear on that.
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Stan,Thank you for sharing your feedback with us. We're sorry to hear about your disappointing experience regarding the hot tub. We appreciate your suggestion for clearer communication about our amenities and will definitely look into improving that. We hope you give us another chance in the future to provide you with a wonderful stay.Warm regards,Guest Experience Team

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Brent, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for our mini-vacation. Walkable to venues in the cultural district.
Stayed 2 nights in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Arthur, Thank you for choosing the SpringHill Suites Pittsburgh North Shore for your mini-vacation! We're thrilled to hear that our location was perfect for exploring the cultural district. We hope you had a wonderful stay and that you were able to create some memorable experiences during your visit. If there is anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back soon!

8/10 Good

Mallory

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Mallory, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

10/10 Excellent

Rosa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible. Beautiful hotel! Great staff!
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Rosa,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel beautiful and our staff great. We strive to provide exceptional service to all our guests, and we are glad to know that we were able to make your stay with us enjoyable. We hope to welcome you back to SpringHill Suites by Marriott Pittsburgh North Shore very soon!

8/10 Good

Jim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is right next to the freeway, BUT it didn't bother me at night. With the room fan/heater on, you couldn't hear a thing. Super fast check-in and the elevators are fast. A bit of mechanical noise on the higher levels.
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Hi Jim! Thank you for sharing your feedback with us. We're delighted to hear that your stay was enjoyable, and our convenient location and fast check-in made a positive impression. We appreciate your understanding about the minor noise issue on the higher levels and will address it promptly. We hope to welcome you back soon for another great stay. Take care!

6/10 Okay

Robert

Travelled with family
It is next to the highway so quite noisy but location is ideal being across the road from the Pittsburgh Pirates Stadium and a block away from Heinz Field.
Stayed 2 nights in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Hi Robert, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our convenient location near the Pittsburgh Pirates Stadium and Heinz Field. We apologize for any noise disturbances caused by the nearby highway. Your comfort is important to us, and we will make sure to address this issue to enhance your future stays with us. Please don't hesitate to reach out if there is anything else we can do to make your experience even better. We hope to welcome you back soon!

6/10 Okay

Meghan, Vanderbilt

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Paid $35 for parking but was put in a lot next to the hotel which was charging only $20 per day. Breakfast was not good. Room was clean and quiet even for being in a busier part of the city
Stayed 1 night in Feb 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Meghan,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the parking situation and the breakfast not meeting your expectations. We are glad to hear that you found your room clean and quiet despite being in a busy part of the city. Your feedback is important to us and will be shared with our team for improvements. We hope to welcome you back for a better experience in the future.

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Jessica, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Super friendly staff. Wonderful rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

Xiulin, Brookline

Liked: Cleanliness, staff & service, property conditions & facilities
It’s lovely place to stay, people are very friendly there. I walked to Andy Warhol museum easily. Love the place
Stayed 2 nights in Mar 2024

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff was friendly and personable. We will stay again.
Stayed 1 night in Mar 2024

8/10 Good

Kristy

Travelled with family
Parking was terrible
Stayed 1 night in Mar 2024

10/10 Excellent

Mattie

Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Mattie, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff was great, but the walls are paper thin, other guests were noisy all night, and the heating/cooling unit in the room was busted—it made buzzing and rattling noises (but the room got super stale if it was off). The location was great for access to downtown and North Shore activities, but don’t expect to get much sleep if you stay here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very nice property
Stayed 1 night in Mar 2024

10/10 Excellent

Francelis, Ponce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 1 night in Mar 2024

8/10 Good

Annette Y

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location & rooms were big! Shower was luke warm at best, and pool was cold too. That's my only complaints
Stayed 3 nights in Feb 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. I didn't like how the TV was set up in the room. Either put it on the wall in the living room area, or in front of the bed.
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The knob on the air unit wasn’t there stain on shower curtain and the toilet paper was not full
Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Jongbin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
.
Stayed 1 night in Mar 2024

8/10 Good

Leon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

MATTHEW, Van Voorhis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Alton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2024

10/10 Excellent

Kirstie

Stayed 1 night in Feb 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Bradlee

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, spacious. Need to have more towels per room.
Stayed 1 night in Feb 2024