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Reviews of Hyatt Place Pittsburgh-North Shore

3 out of 5
Hyatt Place Pittsburgh-North Shore
260 North Shore Drive, Pittsburgh, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 551 out of 1008 reviews" "
Rating 8 - Good. 240 out of 1008 reviews" "
Rating 6 - Okay. 91 out of 1008 reviews" "
Rating 4 - Poor. 69 out of 1008 reviews" "
Rating 2 - Terrible. 57 out of 1008 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Stayed 1 night in May 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2024
Response from Matt on 24 May 2024
Dear Maria,Thank you for commenting about your stay with us. We hope to see you again soon!

10/10 Excellent

Mark Steven, Denville

Liked: Cleanliness
Great location
Stayed 2 nights in May 2024
Response from Matt on 23 May 2024
Dear Mark Steven,Thank you for commenting about your stay with us. We hope to see you again!

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly clean and safe environment walking distance to restaurants
Stayed 1 night in May 2024
Response from Matt on 22 May 2024
Dear Devin,Thank you for commenting about your stay with us. We hope to see you again soon!

8/10 Good

Allison

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room still had some confetti between the bed and wall and some other places which made me question the cleanliness. Pool was dirty, had some parasite in the water witnessed by family and others. Hotel staff immediately closed pool.
Stayed 1 night in May 2024
Response from Matt on 21 May 2024
Dear Allison,Thank you for commenting about your stay with us. We will share your comments with the team as well.

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a perfect location for attending a show, game, or just enjoying a night out without having to drive. Will definitely stay there again.
Stayed 1 night in May 2024
Response from Matt on 20 May 2024
Dear Angela,Thank you for commenting about your stay with us. We hope to see you again soon!

2/10 Terrible

Angela, Lansford

Stayed 1 night in May 2024
Response from Matt on 20 May 2024
Dear Angela,Thank you scoring your stay with us. We are sorry to hear your stay was not as expected. We hope to be better in the future.

6/10 Okay

Drew

Travelled with partner
Liked: Cleanliness
Overall a mediocre hotel
Stayed 1 night in May 2024
Response from Matt on 17 May 2024
Dear Drew,I'm sorry your stay was not as expected. We hope to be better in the future.

10/10 Excellent

Jordan Scott

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Matt on 17 May 2024
Dear Jordan Scott,Thank you for scoring your stay with us. We hope to see you again soon!

6/10 Okay

Casandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Matt on 17 May 2024
Dear Casandra,Thank you for scoring your stay with us. We hope to be better in the future!

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Matt on 17 May 2024
Dear Blaine,Thank you for scoring your stay with us. We hope to see you again soon!

2/10 Terrible

Davi

Travelled with family
Disliked: Staff & service
TOILET WAS NOT WORKING COULD NOT SLEEP AIR CONDITION WAS VERY LOUD CUSTOMER SERVICE WHO CHECKED US IN WAS VERY INPOLITE I DID GET A $50.00 CREDIT TOWARDS MY BILL
Stayed 1 night in May 2024
Response from Matt on 17 May 2024
Dear Davi,Thank you for commenting about your stay with us. We apologize the stay with not go as expected. We will share your comments with the staff as well.

8/10 Good

Elizabeth

Travelled with family, Travelled with group
Nice location
Stayed 1 night in May 2024
Response from Matt on 17 May 2024
Dear Elizabeth,Thank you for commenting about your stay with us. We hope to see you again!

10/10 Excellent

Jamaica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet Very nice Staff loved breakfast
Stayed 1 night in May 2024
Response from Matt on 17 May 2024
Dear Jamaica,Thank you for commenting about your stay with us. We hope to see you again soon!

10/10 Excellent

Jayvonna

Stayed 1 night in May 2024
Response from Matt on 24 May 2024
Dear Jayvonna,Thank you for scoring your stay with us. We hope to see you again!

2/10 Terrible

Nelva

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Apr 2024
Response from Matt on 4 May 2024
Dear Nelva,Thank you for scoring your stay with us. With your comments being so positive and your score being so negative, I believe this was an accidental mistake. We hope to see you again soon!

6/10 Okay

Wendy

.
Stayed 1 night in Apr 2024
Response from Matt on 3 May 2024
Dear Wendy, Thank you for scoring your stay with us. We hope to see you again soon!

10/10 Excellent

jiayu

Stayed 1 night in Apr 2024
Response from Matt on 21 May 2024
Dear jiayu,Thank you for scoring your stay with us. We hope to see you again!

10/10 Excellent

Jeremy

Stayed 1 night in Apr 2024
Response from Matt on 21 May 2024
Dear Jeremy,Thank you for scoring your stay with us. We hope to see you again!

10/10 Excellent

jinny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good
Stayed 2 nights in Apr 2024
Response from Matt on 30 Apr 2024
Dear jinny,Thank you for commenting about your stay with us. We hope to see you again soon!

8/10 Good

Amy

Stayed 1 night in Apr 2024
Response from Matt on 30 Apr 2024
Dear Amy,Thank you for scoring your stay with us. We hope to see you again soon!

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well there was a few homeless people around but what can you expect considering who the president is. Thanks Brandon fjb
Stayed 2 nights in Apr 2024
Response from Matt on 27 Apr 2024
Dear charles,Thank you for commenting about your stay We like to keep this channel about the hotel and leave political views separate. We hope you can stay with us again!

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay at the Hyatt North Shore while in town for a Pirates game. The property is a block away from the stadium, felt very safe, had adequate parking, and the room was a great size.
Stayed 1 night in Apr 2024
Response from Matt on 26 Apr 2024
Dear Kari,Thank you for commenting about your stay with us. We hope to see you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to ballpark and riverwalk. Several dining options nearby.
Stayed 2 nights in Apr 2024
Response from Matt on 26 Apr 2024
Dear David,Thank you for commenting about your stay with us. We hope to see you again soon!

10/10 Excellent

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel close the Pirates baseball park. Many restaurants to choose from around.
Stayed 1 night in Feb 2024
Response from Matt on 24 Apr 2024
Dear Marco,Thank you for commenting about your stay with us. We hope to see you again soon!

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, my parents and I enjoyed the whole experience and all the extra amenities
Stayed 4 nights in Mar 2024
Response from Matt on 23 Apr 2024
Dear Angel,Thank you for commenting about your stay. We hope to see you again soon!

10/10 Excellent

Mary J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt on 23 Apr 2024
Dear Mary J,Thank you for scoring your stay with us. We hope to see you again soon!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is in need of upgrades overall- carpets, fixtures, furniture. The rooms were clean and the staff were kind and helpful.
Stayed 1 night in Apr 2024
Response from Matt on 18 Apr 2024
Dear Jennifer,Thank you for commenting about your stay. We will share your comments with the staff as well.

10/10 Excellent

Deolinda, newtown

Stayed 2 nights in Apr 2024
Response from Matt on 19 Apr 2024
Dear Deolinda,Thank you for scoring your stay with us. We hope to see you again soon!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly.
Stayed 2 nights in Apr 2024
Response from Matt on 18 Apr 2024
Dear Sean,Thank you for commenting about our staff. We will share your comments with the team as well.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean & spacious rooms. A lot of restaurants & bars within walking distance.
Stayed 1 night in Apr 2024
Response from Michael on 15 Apr 2024
Please allow me to personally thank you for being our guest as well as for taking the time to complete our Guest Comment Survey. We are extremely pleased that you found your stay to be “Excellent” and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is “Excellent”!Thank you again, we truly appreciate you!

10/10 Excellent

Prita

Stayed 2 nights in Apr 2024
Response from Matt on 6 May 2024
Dear Prita,Thank you for scoring your stay with us. We hope to see you again!

10/10 Excellent

Yuen Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to where we need to go. The property is little outdated. The breakfast was ok. But $160 per night is very reasonable
Stayed 2 nights in Apr 2024
Response from Michael on 15 Apr 2024
Please allow me to personally thank you for being our guest as well as for taking the time to complete our Guest Comment Survey. We are extremely pleased that you found your stay to be “Excellent” and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is “Excellent”!Thank you again, we truly appreciate you!

6/10 Okay

Jamie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Close to lots of restaurants. Staff is friendly and helpful. Overall condition of the hotel is poor. Room smelled like a sock and had a gross looking stain on the couch. End table was really grimy looking. Everything else was fairly clean but i probably wouldn't stay here again.
Stayed 3 nights in Apr 2024
Response from Matt on 13 Apr 2024
Dear Jamie,Thank you for commenting about your stay. We are sorry to hear about your comments with the sock. We will share your comments with the staff as well.

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Pittsburgh. Right next door to the ball park, 5 minute walk to football stadium, and 30 minute walk to ppg arena. Lots of restaurants and pubs within walking distance. Very safe and friendly area to explore.
Stayed 3 nights in Apr 2024
Response from Matt on 13 Apr 2024
Dear Sidney,Thank you for commenting about your stay. We hope to see you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt on 13 Apr 2024
Dear Jeffrey,Thank you for scoring your stay with us. We hope to see you again!

10/10 Excellent

Ashleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a baseball game and it is in such close proximity to the stadium. Easy to get to. Staff was friendly and accomodating. Room was spacious and clean.
Stayed 1 night in Apr 2024
Response from Matt on 12 Apr 2024
Dear Ashleigh,Thank you for commenting about your stay with us. We are so happy you enjoyed your stay. We will share your comments with the staff as well.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a Pirates game.
Stayed 1 night in Apr 2024
Response from Matt on 10 Apr 2024
Dear Lori,Thank you for the kind comments about your stay. We hope to see you next Pirate game!

10/10 Excellent

Kiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful. Within walking distance of so many different restaurants, museums, and lots more. The breakfast was fantastic. The staff was friendly.
Stayed 2 nights in Apr 2024
Response from Matt on 10 Apr 2024
Dear Kiana,Thank you for the kind comments about the hotel. We hope to see you again!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The homeless trying to wash my windows.
Stayed 1 night in Apr 2024
Response from Matt on 9 Apr 2024
Dear Robert,Thank you for commenting about your stay. We will look into this to ensure all safety standards are kept.

2/10 Terrible

Karl

Stayed 1 night in Apr 2024
Response from Matt on 30 Apr 2024
Dear Karl,We are sorry to hear your stay was not as expected. We hope to do better in the future.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt on 9 Apr 2024
Dear Sheryl,Thank you for scoring your stay with us. We hope to see you again!

10/10 Excellent

Patty

Stayed 1 night in Apr 2024
Response from Matt on 23 Apr 2024
Dear Patty,Thank you for scoring your stay with us. We hope to see you again soon!

4/10 Poor

Camille

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
We were booked months in advanced but they were worried aboit having enough space for us. They put us in a handicapped accessible room which is fine. The blankets were dirty with stains i asked them to come make up the bed and they through a bag in the room with extra blankets. The fire alarm went off for a false fire for only the handicapped rooms. I asked how long it would take since it was 3 in the morning they said to just move rooms. My wife and our 4 kids moved rooms at 3am which made everyone sleep in. When i asked for a late check out because we were still exhausted they gave me an extra hour. Breakfast was decent though and the bar is not an acrual bar they can only make simple drinks. 2 cranberries and vodkas that were middle shelf vodka cost 36 dollars.
Stayed 3 nights in Mar 2024
Response from Matt on 5 Apr 2024
Dear Camille,Thank you for commenting about your stay. We will share your comments with the team as well.

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean Quiet and very convenient
Stayed 1 night in Mar 2024
Response from Matt on 2 Apr 2024
Dear Shayla,Thank you for commenting about your stay. We hope to see you again!

8/10 Good

Lisa

Stayed 1 night in Mar 2024
Response from Matt on 20 Apr 2024
Dear Lisa,Thank you for scoring your stay with us. We hope to see you again!

8/10 Good

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt on 5 Apr 2024
Dear Mayank,Thank you for scoring your stay with us. We hope to see you again!

8/10 Good

TAEHEE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Matt on 29 Mar 2024
Dear TAEHEE,Thank you for commenting about your stay. We hope to see you again!

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Matt on 2 Apr 2024
Dear Camille,Thank you for scoring your stay with us. We hope to see you again!

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was the weak coffee in the morning. All else, excellent.
Stayed 4 nights in Mar 2024
Response from Matt on 26 Mar 2024
Dear Elizabeth,Thank you for your comments about your stay. We will share your comment about the coffee with the team as well.