Exterior

Reviews of Holiday Inn Express & Suites Pittsburgh North Shore, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 519 out of 1011 reviews" "
Rating 8 - Good. 270 out of 1011 reviews" "
Rating 6 - Okay. 115 out of 1011 reviews" "
Rating 4 - Poor. 60 out of 1011 reviews" "
Rating 2 - Terrible. 47 out of 1011 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Lisa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not vacuumed prior to our arrival. There was toothpaste on the bathroom floor. The shower had mold in it. The shower doors had molding that was coming off and were missing bottom tracks.
Stayed 1 night in May 2024
Response from Owner on 10 May 2024
Thank you for sharing feedback on your guestroom during your recent stay, Lisa. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just finished a family 8 day road trip and this hotel was by far the best!!
Stayed 1 night in May 2024
Response from Owner on 10 May 2024
Bill, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Cleanliness
We found a half moldy rotten banana in the ice bucket. They only gave us one bath towel. Wifi was not working the entire time. The blinds are really thin so you cannot darken the room in the morning. The people at the front desk who had to deal with these problems were actually very nice and tried hard. There are a couple fun restaurants within walking distance. PNC Field is close by.
Stayed 1 night in May 2024
Response from Owner on 8 May 2024
Kevin, thank you for taking the time to leave us review! We appreciate both the positive feedback about our front desk team as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

6/10 Okay

Mary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was great. Breakfast was good. Front desk staff was not accomodating or friendly in any way.
Stayed 2 nights in Apr 2024
Response from Owner on 8 May 2024
Mary, thank you for taking the time to leave us review. We appreciate the constructive feedback about our team, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Jorja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Owner on 7 May 2024
Jorja, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, but check in took some time. The overall experience was great. Close walk to the ballpark and restaurants.
Stayed 1 night in Apr 2024

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Owner on 6 May 2024
Nelson, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Apr 2024
Response from Owner on 2 May 2024
Mark, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Rebecca

Liked: Amenities
Perfect
Stayed 1 night in Apr 2024
Response from Owner on 26 Apr 2024
Rebecca, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lee-jan

Liked: Cleanliness, property conditions & facilities
*
Stayed 2 nights in Apr 2024
Response from Owner on 2 May 2024
Lee-Jan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on 23 Apr 2024
Wendy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear the highway right outside my room
Stayed 1 night in Apr 2024
Response from Owner on 22 Apr 2024
Matthew, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on 22 Apr 2024
Rosa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Vincent Edward

Stayed 1 night in Apr 2024
Response from Owner on 9 May 2024
Vincent, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for the baseball game and the location could not have been better!!! Walking distance to everywhere we wanted to be!! The majority of the staff encountered was very friendly with the exception of the gentleman working the reception desk when we first arrived. The manager walked over and helped me and she was great. Overall perfect location and we will keep it high on our list for future visits!
Stayed 2 nights in Apr 2024
Response from Owner on 17 Apr 2024
Samantha, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Apr 2024
Response from Owner on 17 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Sandip

Stayed 3 nights in Apr 2024
Response from Owner on 6 May 2024
Sandip, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

thomas

Stayed 1 night in Apr 2024
Response from Owner on 6 May 2024
Thomas, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

David, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The affordable suites were particularly appreciated. Location is excellent for entire city and walking to PNC park is wonderful.
Stayed 3 nights in Apr 2024
Response from Owner on 15 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect downtown location!
Stayed 1 night in Apr 2024
Response from Owner on 11 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid
Stayed 1 night in Apr 2024
Response from Owner on 11 Apr 2024
Larry, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Owner on 12 Apr 2024
Carlos, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ewen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on 10 Apr 2024
Ewen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jim

Stayed 1 night in Apr 2024
Response from Owner on 2 May 2024
Jim, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jennifer

Travelled with family
Location, breakfast, and staff were excellent.
Stayed 2 nights in Apr 2024
Response from Owner on 8 Apr 2024
Jennifer, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ver nice staff. Very easy to walk to all attractions in Pittsburgh.
Stayed 2 nights in Mar 2024
Response from Owner on 8 Apr 2024
Roberto, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Vickie

Travelled with family
Personal was wonderful
Stayed 1 night in Apr 2024
Response from Owner on 8 Apr 2024
Vickie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service
Great spot in Pittsburgh - very walkable. Staff nice. Exercise room needs some work (not all machines operable) Pool is small but it was perfect for my needs.
Stayed 3 nights in Mar 2024
Response from Owner on 3 Apr 2024
Roberta, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price. Location could be better. It’s right off the highway and close to the ballpark. But kind of on its own being so close to the highway
Stayed 1 night in Mar 2024
Response from Owner on 1 Apr 2024
Sean, thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Owner on 29 Mar 2024
David, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Kevin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay right next to the ball park
Stayed 1 night in Mar 2024
Response from Owner on 26 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Brad

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I was unknowingly charged 100.00 extra stating it was a hold when actually it came right out of my account as well as they took the room rate on top of it which i wanted to use cash but was rudely informed” its not thier problem take it up with my bank heres your reciept have a nice day sir” while the gentleman waiting on me for checkout was playing games on his phone and not even looking at me ahe spoke ignorantly. Also the indoor pool was not useable which was unknown and a big let down the room was clean soap dispenser in shower was empty luckily brought my own toiletries still awaiting my 100.00 to be refunded to my account as well .
Stayed 1 night in Mar 2024
Response from Owner on 26 Mar 2024
Thank you for taking the time to share your feedback about your recent stay, Brad. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Amanda

Stayed 2 nights in Mar 2024
Response from Owner on 15 Apr 2024
Amanda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Shawn, Louisville

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Owner on 26 Mar 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Very good all around
Stayed 2 nights in Mar 2024
Response from Owner on 25 Mar 2024
Zach, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Cale

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Owner on 25 Mar 2024
Thank you for taking the time to review us, Cale. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 25 Mar 2024
Ashley, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Calista

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff were very helpful and the property was very cleanly.
Stayed 2 nights in Mar 2024
Response from Owner on 22 Mar 2024
Calista, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the good side: it was well designed, contemporary, and convenient to the places we were visiting. On the downside: the bathroom was not ventilated with and exhaust, the shower floor was dangerously slippery, and the hair dryer did not work.
Stayed 2 nights in Mar 2024
Response from Owner on 22 Mar 2024
Ralph, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 Terrible

Tianren

Travelled with family
Disliked: Staff & service
rude room services and unfriendly dront desk staff in the morning
Stayed 1 night in Mar 2024
Response from Owner on 22 Mar 2024
Thank you for taking the time to review us, Tianren. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Elise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a little underwhelming but overall a good experience
Stayed 2 nights in Mar 2024
Response from Owner on 18 Mar 2024
Elise, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Cathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to activities and restaurants
Stayed 1 night in Mar 2024
Response from Owner on 18 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 19 Mar 2024
Jessica, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
The AC barely worked. It was hot in the room all night
Stayed 1 night in Mar 2024
Response from Owner on 18 Mar 2024
Thank you very much for your feedback! We hope to serve you again in the future.

8/10 Good

Albert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for family
Stayed 1 night in Mar 2024
Response from Owner on 18 Mar 2024
Albert, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

LAUREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 18 Mar 2024
Lauren, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Justin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel that is complete with all the amenities one could want. For this booking, was looking forward to booking two rooms connected together, or adjacent at the very least. Instead, the rooms were on separate floors, which was disappointing.
Stayed 1 night in Mar 2024
Response from Owner on 15 Mar 2024
Justin, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 Okay

Courtney

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Owner on 15 Mar 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Emilee

Travelled with partner
Great location for food and entertainment in Pittsburgh. Fantastic staff. Walking distance from music venues, restaurants and night life. Will stay here again.
Stayed 1 night in Mar 2024
Response from Owner on 13 Mar 2024
Emilee, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Trent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for all the North Shore destinations.
Stayed 1 night in Mar 2024
Response from Owner on 11 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.