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Reviews of DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

4 out of 5
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
One Bigelow Square, Pittsburgh, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 458 out of 1006 reviews" "
Rating 8 - Good. 267 out of 1006 reviews" "
Rating 6 - Okay. 149 out of 1006 reviews" "
Rating 4 - Poor. 77 out of 1006 reviews" "
Rating 2 - Terrible. 55 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Terrence, Champaign

Disliked: Property conditions & facilities
Outdated, small rooms. Unclean- pubic hair in the shower.
Stayed 3 nights in May 2024

10/10 Excellent

Sabrina L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for my husbands 40th to catch a game. The hotel staff was very kind, the room was super clean, and the location was perfect. Walking distance to everything.
Stayed 3 nights in Apr 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to PPG arena and can walk all downtown. Pretty good hotel with a restaurant, indoor pool, and bar all seemed clean. Somewhat dated rooms with noisy traffic but that’s a location problem that comes with the good as well.
Stayed 3 nights in May 2024

10/10 Excellent

Jobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Raynard

Liked: Cleanliness, staff & service, amenities
Room was a little dated, cups were dirty and had finger prints. Furniture was heavily worn. Good for a quick 1/2 night stay
Stayed 1 night in May 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located. They don't have bellman to assist with luggage, nor was there a luggage cart available for use.
Stayed 1 night in May 2024

10/10 Excellent

kotaro

Stayed 1 night in May 2024

8/10 Good

Holly

Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Ann Arbor

Liked: Cleanliness, staff & service, property conditions & facilities
We liked it!
Stayed 3 nights in Apr 2024

8/10 Good

Danet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is accessible to major roads. The staff were friendly and helpful. The room was clean and specious but the bed was very uncomfortable.
Stayed 1 night in Apr 2024

8/10 Good

larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Peter

Liked: Cleanliness
Surprised and angry to get charged twice for overnight parking. Surely not 36$ a day as opposed to 36$ overnight. 72$ to park overnight is gouging.
Stayed 1 night in Apr 2024

6/10 Okay

Andrew

Travelled with family
We didn’t have a fridge nor microwave in our suite. Hotel didn’t communicate clearly that the breakfast buffet was only in the weekends.
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Donte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024

8/10 Good

barbara a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ces

Stayed 1 night in Apr 2024

8/10 Good

Elodie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to pretty much everything
Stayed 4 nights in Apr 2024

2/10 Terrible

Angie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is very expensive and inconvenient. Very cramped quarters. No microwave and dinky coffee pot didn’t work. Pulled out the couch bed and found dirty towels underneath. It took the front desk 10 minutes after keeping me on hold to send up linens. Stains in carpets throughout the hotel. Very stuffy with not so nice smell and terrible views.
Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for events at PPG arena.
Stayed 1 night in Feb 2024

6/10 Okay

Caitlin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
If it wasn't close to PPG I'd probably stay else where. But it's walkable to many places downtown
Stayed 4 nights in Apr 2024

6/10 Okay

Samantha

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is in a wonderful location especially if you are going to an event or game at PPG paints. I wish we had known the parking was valet only so we could've parked somewhere cheaper nearby. The lobby was beautiful and clean, and the front desk staff were generally super nice. The rooms are pretty worn down and definitely could use some updates and cleaning. My main complaint was the elevator situation. They have 4 elevators and only 1 was operational for the duration of our stay. With so many sports teams staying here there was a constant wait for the elevator. We didn't go to the restaurant but it seemed very nice. We enjoyed the pool but it was quite old and the ceiling kept dripping on our heads. It wasn't horrible but there's better options in the area for sure.
Stayed 2 nights in Apr 2024

10/10 Excellent

MELISSA

Stayed 1 night in Apr 2024

6/10 Okay

Barbara, Clyde

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the look, the atmosphere was nice. but there were issues with the elevators the whole time we were there. the couch in our original room was a known issue, and still we were placed in that room, and then had to be switched, to a room with a huge stain on the wall outside the room. views from the 4th floor were terrible, but we weren't there for that and going up anymore floors would have been even more of an issue with the elevators I'm sure
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was a perfectly fine place to stay, but a bit expensive for what it is. The property is a bit run down, but the rooms are clean. There isn’t much to do within walking distance of the building, so plan on driving if you want to get anywhere interesting. The valet service is nice, but plan on shelling out almost $40 a night if you want to park on-site.
Stayed 2 nights in Apr 2024

10/10 Excellent

Libby

Stayed 1 night in Apr 2024

6/10 Okay

Caryn

Travelled with family
Disliked: Property conditions & facilities
King suite is very dated. We needed linens and were never brought, had to wait at front desk for nearly an hour for them.
Stayed 1 night in Apr 2024

8/10 Good

Torry

Stayed 1 night in Apr 2024

2/10 Terrible

Molly

Stayed 2 nights in Mar 2024

8/10 Good

JOHN

Travelled with partner
Liked: Cleanliness, amenities
The room is average. I have stayed in nicer accommodations for less. The bathroom is on the smaller side. However it does come with a walk in closet for extended stays. Its only an 8 minute walk to the PPG Arena.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management and great location!
Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness
Stayed 6 nights in Mar 2024

4/10 Poor

Ralph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As previously rated, the washroom door was broken, wouldn't close properly and noisy. Only 2 bottles of water for 3 guests booked. The pool was not opened as stated time. The parking for guest had no discount. The window blinds cannot be closed nor the curtains.
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah, Catawissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came to watch a hockey game, so the location of the property was very convenient. When we visit Pittsburgh, we also like to visit the northside and the hotel is literally across the street from the steel Plaza station light rail to get to the north side, and it’s only three stops away.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how convenient it was to walking downtown & the T. Easy to walk to PPG Arena too!
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

10/10 Excellent

Paulette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Clean, Simple Check in
Stayed 1 night in Mar 2024

10/10 Excellent

JUDY

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and very helpful
Stayed 1 night in Mar 2024

6/10 Okay

Gwen

Liked: Staff & service, property conditions & facilities
I booked through Expedia. The hotel had no record of my reservations. Curtis at the front desk was amazing in rectifying the situation He saved our experience and was very helpful to us
Stayed 1 night in Mar 2024

6/10 Okay

carla

Rooms were too hot unable to cool them down.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel and friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very appreciative of the attention, helpfulness and overall friendliness of the the folks at the front desk. The room was large, clean, comfortable and I could even customize the temperature. The waiters/waitress in the cafe were also friendly and helpful. Its a nice hotel in good spot and I expect to return again sometime soon.
Stayed 2 nights in Mar 2024

6/10 Okay

Christina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024