Terrace/patio

Reviews of Sandcastle Hotel on the Beach

3.5 out of 5
Sandcastle Hotel on the Beach
100 Stimson Ave, Pismo Beach, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 666 out of 1157 reviews" "
Rating 8 - Good. 253 out of 1157 reviews" "
Rating 6 - Okay. 133 out of 1157 reviews" "
Rating 4 - Poor. 67 out of 1157 reviews" "
Rating 2 - Terrible. 38 out of 1157 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jeannie, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
POSITIVES Comfortable bed Big bath towels Hair dryer Iron w/ full-size ironing board Quiet Clean room & property Great room view (partial, 2nd floor #253) NEGATIVES “Extra fee” for parking ($25/night) Refrigerator not cold No microwave
Stayed 2 nights in May 2024
Response from Brigette, Guest Services Supervisor on 22 May 2024
Thank you for sharing your detailed feedback with us. We're delighted to hear that you found your room comfortable and enjoyed the amenities provided. We apologize for any inconvenience regarding the parking fee and the issues with the refrigerator and microwave. Your comments are valuable to us, and we'll use them to improve our services. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 22 May 2024
Thank you for your 5-star rating! We're delighted to hear that you had an excellent experience during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back. Such a relaxing place
Stayed 1 night in May 2024
Response from Brigette, Guest Services Supervisor on 22 May 2024
Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience during your stay. We appreciate your support and hope to welcome you back again soon.

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved The Sandcastle Hotel. We were welcomed by the ladies at the front desk, they were very, very nice. When we got to our room we were so happy. We had an oceanfront view with a balcony. We loved to go out on the decks after dinner. We sat on super comfy house with a fire table and watched and listened to the ocean. Best place ever.
Stayed 2 nights in May 2024
Response from Brigette, Guest Services Supervisor on 22 May 2024
Thank you for your wonderful review! We're thrilled to hear that you absolutely loved your stay at The Sandcastle Hotel. It's fantastic to know that you enjoyed the warm welcome from our front desk team and that you were pleased with your oceanfront room and balcony. We're delighted that you had a relaxing time on our decks, enjoying the fire table and the soothing sounds of the ocean. We truly appreciate your kind words and hope to welcome you back for another memorable stay in the future!

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service
Great staff. Okay room.
Stayed 2 nights in Apr 2024
Response from Brigette, Guest Services Supervisor on 21 May 2024
Thank you for your feedback. We're delighted to hear that you had a positive experience with our staff. We appreciate your comments about the room and will use them to help us improve. We hope to welcome you back soon for an even better stay.

10/10 Excellent

Aaron

Travelled with partner
Liked: Property conditions & facilities
I really liked how clean and spacious the room was on the 3rd floor. They have cool little patios with a fire pit and you’re a very short walk to the boardwalk. The tv in my room had a strange sensor and after I called the front desk about it, someone showed up within 3 minutes to take a look and resolve the issue. I will be back!
Stayed 1 night in May 2024
Response from Nicole, Assistant General Manager on 20 May 2024
We are truly grateful for your continued support in selecting Sandcastle Hotel on the Beach. Your kind words mean everything to us, and we eagerly anticipate the opportunity to serve you during your next stay. Until then, please stay well and enjoy the wonderful experiences that lie ahead.

10/10 Excellent

AMARJIT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place at pismo beach, highly recommend, definitely coming back. the ocean front views are the best from room
Stayed 2 nights in May 2024
Response from Nicole, Assistant General Manager on 20 May 2024
We greatly appreciate your wonderful review! It brings us immense joy to know that you had a fantastic experience at our property. We can't wait to welcome you back and create more unforgettable moments together! Cheers!

4/10 Poor

Erik

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Didn’t get the balcony room I wanted
Stayed 1 night in May 2024
Response from Nicole, Assistant General Manager on 19 May 2024
Thank you for your feedback. We apologize for not being able to accommodate your request for a balcony room during your stay. We strive to fulfill everyone's requests whenever possible and regret that we couldn't meet your expectations this time. We hope you'll give us another chance to provide you with a better experience in the future.

8/10 Good

Eduardo

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Brigette, Guest Services Supervisor on 22 May 2024
Thank you for the positive rating! We're glad you had a satisfactory experience during your stay. If there's anything specific you'd like to share or if there are areas where we can improve, please feel free to let us know. We hope to welcome you back again soon.

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nicole, Assistant General Manager on 20 May 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Kristen

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Nicole, Assistant General Manager on 20 May 2024
Thank you for your recent stay at the Sandcastle Hotel on the Beach. We appreciate your feedback and are pleased to know that your stay met your expectations. If you have any specific suggestions or areas where we can improve, please feel free to share them. We value your input and hope to make your next stay even more enjoyable. Thank you for choosing the Sandcastle Hotel on the Beach, and we look forward to hosting you again in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I love the hotel and the staff are so friendly too. What I didn't like is the room are not sound proof. We are in second floor and we could hear the footsteps of the kids running around on the 3rd floor at 10:00pm. We were only able to sleep quietly when the kids were sleeping too and that time I have a headache too.
Stayed 2 nights in May 2024
Response from Nicole, Assistant General Manager on 19 May 2024
Thank you for loving our hotel and staff! That means everything to us. We apologize for the noise of other guests. Thank you for choosing the Sandcastle Hotel on the Beach, and we look forward to hosting you again in the future.

8/10 Good

Michiko

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Nicole, Assistant General Manager on 19 May 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

4/10 Poor

Camberly A

Stayed 2 nights in May 2024
Response from Brigette, Guest Services Supervisor on 18 May 2024
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we would appreciate more details about your stay so we can address any issues. Please contact us directly at your convenience. We hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Love it was walking distance to everything
Stayed 1 night in May 2024
Response from Nicole, Assistant General Manager on 20 May 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Brigette, Guest Services Supervisor on 15 May 2024
Thank you for the perfect rating! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon for another fantastic experience.

6/10 Okay

alla

Travelled with family
Disliked: Property conditions & facilities
We got balcony with a view room. Unfortunately they recently changed wall paper and the room had toxic smell of glue. They downgraded us and moved to another room. In the morning, they were out of coffee and machine was broken. Would not come back
Stayed 1 night in May 2024
Response from Brigette, Guest Services Supervisor on 15 May 2024
We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us, and we regret that we fell short of your expectations. We're sorry for the issues with the wallpaper smell and the coffee machine, and we'll address these promptly to ensure a better experience for our guests in the future.

10/10 Excellent

Raul

Travelled with partner
Liked: Staff & service, property conditions & facilities
We loved your hospitality
Stayed 1 night in May 2024
Response from Brigette, Guest Services Supervisor on 15 May 2024
We're thrilled to hear that you loved our hospitality! Providing exceptional service to our guests is our top priority, and we're delighted that you had a fantastic experience with us. Thank you for taking the time to share your positive feedback, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, right off of the beach and easy to walk to coffee, restaurants and shops
Stayed 1 night in May 2024
Response from Brigette, Guest Services Supervisor on 15 May 2024
Thank you for your review! We're pleased to hear that you enjoyed our prime location near the beach and convenient access to coffee shops, restaurants, and shops. Your feedback is valuable to us, and we're always striving to improve. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location as it is right on the beach and walking distance to the pier! Perfect little spot!
Stayed 1 night in May 2024
Response from Brigette, Guest Services Supervisor on 15 May 2024
We're glad to hear that you appreciated our prime location near the beach and within walking distance to various amenities. Thank you for sharing your positive experience with us! We look forward to welcoming you back soon!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here. Very close to every thing. The beach and the Pismo Beach sign is right out the back door. The patio area with the little restaurant was a nice touch. We ate the chicken wings while watching the sunset. The front desk lady even gave our son some beach toys along with crayons and coloring pages. Very friendly and very accommodating. 10/10 will come again.
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 15 May 2024
Thank you for your glowing review! We're thrilled to hear that you loved your stay and enjoyed our convenient location, beach access, and sunset views. It was our pleasure to provide beach toys and entertainment for your son. We can't wait to welcome you back for another fantastic stay!

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nicole, Assistant General Manager on 12 May 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Andrea Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
view
Stayed 1 night in May 2024
Response from Guest Services on 11 May 2024
Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our views.

10/10 Excellent

Rosie Ann

Travelled with partner
Liked: Cleanliness, amenities
Clean great location
Stayed 1 night in May 2024
Response from Nicole, Assistant General Manager on 9 May 2024
Thank you so much for your kind words! We're delighted to hear that you had such a comfortable and enjoyable stay with us. We strive to provide a beautiful location and excellent service, and we're thrilled that we hit the mark for you. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Brigette, Guest Services Supervisor on 7 May 2024
Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you enjoyed your stay at Sandcastle Hotel. We strive to provide exceptional service and it's always rewarding to receive such positive feedback. We hope to welcome you back soon for another wonderful experience by the beach!

10/10 Excellent

Benson, South San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great spot - view, next to the beach, restaurants etc. The staff were friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Brigette, Guest Services Supervisor on 30 Apr 2024
Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us and found our location convenient and our staff friendly and helpful. We hope to welcome you back again soon!

10/10 Excellent

Starr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra amenities including beach towels, beach chairs, bike rentals, s’more kit, patio with fire pit.
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 29 Apr 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you appreciated our extra amenities, including the beach towels, chairs, bike rentals, and s’more kit. Our team works hard to ensure that our guests have everything they need to enjoy their stay to the fullest. We hope you had a fantastic time relaxing by the fire pit on our patio. We look forward to welcoming you back soon for another memorable stay!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
My husband is handicap and can’t do sand. So he sat on the patio and watched the kids on the beach. You get the beach experience without the sand.
Stayed 2 nights in Apr 2024
Response from Nicole, Assistant General Manager on 29 Apr 2024
We're delighted to hear you had a great stay! Our goal is to make you happy, and we can't wait to welcome you back!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the beach!!!
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 28 Apr 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nicole, Assistant General Manager on 2 May 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

ITZE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean front hotel with friendly accommodating staff. Cute outdoor deck with fireplaces. We purchased a s’more kit from the front desk very convenient. My family and I enjoyed our stay will definitely be back.
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 28 Apr 2024
We're delighted to hear that you enjoyed our great location, and the s'mores kit! We hope you had a memorable time, and we look forward to hosting you again in the future.

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the boutique hotel feel. It was quiet and clean. Fantastic service. We will absolutely be back.
Stayed 3 nights in Apr 2024
Response from Brigette, Guest Services Supervisor on 26 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you loved the boutique hotel ambiance, appreciated the tranquility and cleanliness, and enjoyed our fantastic service. We can't wait to welcome you back for another fantastic stay!

8/10 Good

Jeremi, Manteca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brigette, Guest Services Supervisor on 24 Apr 2024
Hello Jeremi,We truly appreciate you taking the time to share your feedback through our survey. Your insights are invaluable to us. We look forward to the opportunity to welcome you back again in the near future!

8/10 Good

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was decent and nice. Everything seemed to be clean. Walls are pretty thin so you can hear everyone around you. Patio didn’t have much privacy. Parking wasn’t free with stay.
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 23 Apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our property to be decent and well-maintained, with clean facilities. We appreciate your note about the thin walls and lack of privacy on the patio; we'll certainly take this into consideration for future improvements. Regarding parking, we understand your concern and will explore options to enhance our guest experience. We hope to welcome you back for an even better stay in the future.

10/10 Excellent

unique

Stayed 2 nights in Apr 2024
Response from Brigette, Guest Services Supervisor on 15 May 2024
We're delighted to receive such a perfect rating from you! It brings us immense joy to know that you had a wonderful stay. We're eagerly looking forward to your return for yet another exceptional experience

8/10 Good

unique

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Staff was very Friendly. Would absolutely stay again
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 23 Apr 2024
Thank you for taking the time to share your feedback and your kind words! We're thrilled to hear that you found our staff to be friendly and accommodating. It would be our pleasure to welcome you back for another stay in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed at this property. It's a lovely spot and the outdoor porches with firepits are wonderful. My only complaint would be having to pay for parking. They have their own lot and it would be nice if it was just free to park there--one car per room.
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 29 Apr 2024
We're thrilled to hear that you enjoyed your stay at Sandcastle Hotel and that you appreciated the nice deck with fire pits. We look forward to welcoming you back on your next visit!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service
Excellent location, cute beach hotel, very friendly staff. Charge for late check out and some recreation equipment as well as parking.
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 18 Apr 2024
Thank you for sharing your feedback. We're glad you enjoyed our location and the charm of our beach hotel! Looking forward to welcoming you back soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay by the beach.
Stayed 2 nights in Apr 2024
Response from Nicole, Assistant General Manager on 17 Apr 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay and very friendly hotel staff.
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 17 Apr 2024
We are absolutely delighted to receive your feedback and learn that you had a wonderful stay with us! Making our guests happy is our top priority, and knowing that we succeeded in doing so brings us immense joy. Your kind words encourage us to continue striving for excellence in hospitality.

4/10 Poor

Baltazar

Disliked: Staff & service, property conditions & facilities
It was hard to get a hold of staff. Eating area was very lacking. Strange odor coming from the kitchen hood vent to the second floor. Cleaning staff very loud in the hallways. Woke us up very early both days of our vacation. Very disappointed!
Stayed 2 nights in Apr 2024
Response from Brigette, Guest Services Supervisor on 15 Apr 2024
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to ensure a more pleasant stay for all our guests. We're taking immediate action to improve our communication with guests, enhance our dining facilities, investigate the kitchen odor, and ensure our cleaning staff operate with consideration for our guests' rest. We apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future. If there's anything else you'd like to share, please don't hesitate to reach out to us directly.

10/10 Excellent

Alfredo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine just, my opinion add more heating areas for couple or family of 4 members
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 15 Apr 2024
Thank you for your feedback and for choosing our establishment for your stay! We're delighted to hear that overall, your experience was positive. Your suggestion regarding adding more heating areas for couples or families of four members is greatly appreciated. We understand the importance of ensuring everyone's comfort during their stay, especially during colder seasons. We'll definitely take your suggestion into consideration as we continuously strive to enhance our guests' experience. We hope to welcome you and your family back again soon and provide an even more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Pismo close to Pier and beach
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 11 Apr 2024
Thank you so much for leaving us a wonderful review! We are glad to hear you enjoyed our location. We hope to welcome you back in the future with another fantastic stay.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 9 Apr 2024
Hello Tracy! Thanks so much for taking the time to leave us some feedback. We are glad to hear you had a good time with us here at Sanddcastle Hotel on the Beach. We hope to welcome you back soon.

8/10 Good

Alaura

Liked: Cleanliness, staff & service, property conditions & facilities
It would have nice to have had breakfast of some kind
Stayed 1 night in Mar 2024
Response from Guest Services on 8 Apr 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach.

10/10 Excellent

Erica

Liked: Cleanliness, property conditions & facilities
Our room is right by the staff area, so in the morning, the workers were loud and it was not a place for sleeping in. Otherwise, it was great!
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 6 Apr 2024
We apologize for the inconvenience caused by the loud staff in the mornings. We'll address this issue to ensure a more peaceful stay for our guests. We appreciate your feedback and hope to welcome you back for an even better experience next time!

6/10 Okay

Laura

Travelled with family
Disliked: Property conditions & facilities
The beds were not comfortable at all
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 2 Apr 2024
We're sorry to hear that you found the beds uncomfortable. Your comfort is important to us, and we appreciate your feedback. We'll take your comments into consideration as we strive to improve our accommodations.

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brigette, Guest Services Supervisor on 3 Apr 2024
Hello Kelvin! Thank you for leaving a survey response. We are glad to hear you enjoyed your stay! We hope to welcome you back soon. - Guest Services

6/10 Okay

Robert

Travelled with family
Disliked: Amenities, property conditions & facilities
For the cost I expected a nicer room. The hotel is older and not what I consider to be worth the money it cost. Your paying for location and next time I will pay a little more to stay at the newer updated hotel next door which is closer to the attractions.
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 2 Apr 2024
Thank you for your feedback. We apologize that your experience did not meet your expectations. We appreciate your input and will take it into consideration as we continue to improve our offerings. We hope you'll consider giving us another chance in the future.

10/10 Excellent

FJ, Pomona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 2 Apr 2024
Thank you so much for leaving a review! We hope to welcome you back soon.