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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
711 S Key St, Pilot Mountain, NC

Reviews

5.6
Rating 10 - Excellent. 41 out of 324 reviews" "
Rating 8 - Good. 61 out of 324 reviews" "
Rating 6 - Okay. 71 out of 324 reviews" "
Rating 4 - Poor. 72 out of 324 reviews" "
Rating 2 - Terrible. 79 out of 324 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Ash N Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place to stay. A little out dated and there were a few items broken, but for the price! The view is awesome, Pilot mtn. is right out front!!
Stayed 2 nights in Apr 2024

4/10 Poor

Jo

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is conveniently located. The king bed was very comfortable and there were pillows of various thickness available. Upon check in, i asked for a first floor room and was told the hotel was full. However, the room below ours was available all night. Unfortunately, the room was not very clean. The shower curtain rod was coming off of the wall- causing water to pool on the floor, creating a hazard. The building is in serious need of updating.
Stayed 1 night in Apr 2024

4/10 Poor

Catheryn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lawrence

Travelled with group
Disliked: Cleanliness, property conditions & facilities
We went home a day early in order to NOT stay in this hotel.
Stayed 2 nights in Mar 2024

4/10 Poor

Andy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property looked like a flea market outside some of the rooms near the doors. The rooms curtains were coming loose at the top. So, we were forced to use the ironing voard and our chip clips to keep curtains closed that night. The hot water was minimal being hot. The toilet at the base leaked some. It was very noisy from other guests. The bed and furniture was older and uncomfortable. Rm 104 2nd time staying after asked to come back for another try. It won't happen again! This Econo Lodge is a Choice Hotel obviously by payment by the owners of this franchise. Pitiful excuse to call a Choice Hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Rhoni

Travelled with family and small children
Liked: Staff & service
Check was fast and easy staff was very nice. Property very outdated however we were comfortable for our overnight stay.
Stayed 1 night in Mar 2024

8/10 Good

Yvonne

Travelled with family
Disliked: Property conditions & facilities
Price was very reasonable
Stayed 1 night in Feb 2024

10/10 Excellent

Narciso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Dawn, Lowgap

Disliked: Amenities, property conditions & facilities
Did not feel safe while I was there. The locks were loose and there was a gap around the door. Paint was peeling off several places in the room even though the website said recently renovated. Paint was peeling off the stairs to the second floor. Bathtub was very old and therefore looked dirty due to age. Couldn't understand the man at the front desk that checked me English was definitely not his first language. Heating unit in the room was old and took forever to heat the room and was extremely noisy and kept me up
Stayed 1 night in Jan 2024

8/10 Good

Narciso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
The room and service was really nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Narciso

Stayed 2 nights in Nov 2023

2/10 Terrible

Haires

Disliked: Cleanliness, staff & service, property conditions & facilities
😞
Stayed 1 night in Nov 2023

2/10 Terrible

Elizabeth

Stayed 2 nights in Sep 2023

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were friendly and helpful and the room clean. New mattress. The rest was dilapidated as it is obvious that the owner cares little about maintenance. Carpet has been removed and replaced by vinyl tile. The heater is full of lint and dust and could only be shut off by unplugging it. Water wouldn’t get hot in the sink. Did get a good nights sleep.
Stayed 1 night in Nov 2023

8/10 Good

Raymond K

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place.
Stayed 1 night in Oct 2023

6/10 Okay

Kimberly

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Rob

Travelled with pets
Mold in tub area. Shower would not work.
Stayed 1 night in Oct 2023

2/10 Terrible

Johnny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't stay, pulled up in parking lot and it's nasty walked in and cancelled our stay. Rooms very run down.
Stayed 2 nights in Oct 2023

4/10 Poor

Gregory and Tammy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy! A/c heater was wired straight into outlet( fire hazard! Walls had filth running down the walls. You could see outside between door and frame and window was extremely loose and shook loudly. Window wasn’t sealed or caulked. Dirtiest place I’ve ever stayed. Also crack heads walking around outside! Gives econolodge a very bad name
Stayed 1 night in Oct 2023

4/10 Poor

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

kenneth

Stayed 1 night in Sep 2023

4/10 Poor

Doug

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our A/C didn't work, toilet wouldn't flush and the shower knobs didn't work very good.
Stayed 2 nights in Sep 2023

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
It has a moldy smell, Shower knob broken, sheet had A Blood stain, nets flying around, Tub stained, and the Drapes old and outdated. MY ROOM NUMBER #201, Shut it down and remodel !!!!!!
Stayed 1 night in Sep 2023

2/10 Terrible

regina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Keep driving
Toilet rocked, toilet paper holder came out of wall. Sink looked liked it was painted and started peeling. Tub was disgusting. Just horrible. If I wasn't so tired from driving 10 hours I would of cut my losses and drove to find another place. Choice Hotels needs to get it together!
Stayed 1 night in Sep 2023

6/10 Okay

Krista

Stayed 1 night in Aug 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Amenities
Disliked: Staff & service
We booked the room on the fly during late night travel, for what i thought was for 6 people but apparently i only marked 2. First, when i arrived no one could be located to check in, (the clerk was outside somewhere) then the key cards we were given did not work(clerk was nice enough to reset the cards so we could get in our room), there was no extra linens and no sheets on pullout couch(went to ask for extras and was told they couldnt give me any before 6am the next day because Housekeeping locks the door when they leave and they cannot acces it to get more), the door to our room would not close properly and kept popping back open( i had to prop the chair under the handle though it did not fully open with the switch bolt clicked in place there was still a sizable gap without the chair there), when i took a shower the next morning i slipped and injured myself In the tub due to no traction areas in the tub itself. When going down to check out the next day and inform of problems the clerk stayed on the phone so i was unable to talk to him for more than a second to let them know we were leaving. Other than these issues(which may be a one off thing) this is not a bad place to rest your head for the night and the price is a great deal. It looked like they have some renovations going on so there was some equipments and stuff ynder stairways and what not but other than that the hotel was clean and quiet and satisfactory

2/10 Terrible

Michelle

Stayed 1 night in Jul 2023

4/10 Poor

Stanley

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Lori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
STAY AWAY!! Furniture falling apart AND DIRTY! dead bugs on floor - place is falling apart
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Motel
Clean & comfy. Run-down facilities but fine for what you’re paying for. Wouldn’t shower or take a bath here but the bed was good. Some outlets weren’t working. There may be some questionable people staying there at the same time as you so just beware. Overall it served its purpose as a place to sleep for one night.
Stayed 1 night in Jul 2023

4/10 Poor

Colleen

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We walked in and the smell was terrible, the bedspread had holes in it, the furniture was well looked like something off the street that had been out for awhile, the refrigerator did not work, but you get what you pay for at some places. It looked like people that couldn’t find housing lived in this place
Stayed 1 night in May 2023

2/10 Terrible

Terry

Travelled with family and small children
My reservations were suppose to be on June 2-3. My reservation were for the June 7-8. I showed up on June 2nd and discovered they were for June 7. No room at the inn. Had to pay $200 for a room 45 minutes away. NOT Happy.
Stayed 1 night in Jun 2023

2/10 Terrible

Penny

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was old and questionable people working there. To me it appeared to be prison work release. As soon as I parked in parking lot sweeper was looking in my car windows. Questionable women sweeping pool at midnight. Manager said we owed 20 dollars for one towel my friend gave them a white towel. Then claim even short more towels. I said not one more dime. Then harassed my friend until he gave them 10. I would sleep in the rain first. Just all around criminals. We thought a maybe left a towel at pool a hotel worker was out at pool at midnight. I told manager worker was out there and his response she did not work there. She was working out there when I arrived. Just criminals.
Stayed 1 night in Jun 2023

4/10 Poor

Tony

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hot water took forever to get hot. Cold water valve was backwards. Water valve at sink for hot water would not cut off. Just seemed to have a lot of water issues
Stayed 1 night in Jun 2023

4/10 Poor

Chrsitian

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My stay here can be met with below average reviews. The only saving grave of the location was able to see the moutain from my window. It was a beautiful view but the location was dirty, stank of weed, and had very loud occupants next to us. While the rooms were clean the exteriour is run down and in my closed I had exposed wires.
Stayed 4 nights in May 2023

6/10 Okay

Corey

Stayed 2 nights in May 2023

4/10 Poor

Dolores

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
BAD BED
The hotel was ok, but the manager has to check the beds and mattresses.In the room my husband and I stayed , the bed was kind of broken and we got up with backache!!!
Stayed 1 night in May 2023

2/10 Terrible

Earl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the stairs were in disrepair
Stayed 1 night in May 2023

2/10 Terrible

Matt

No one at desk
Stayed 1 night in May 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay on my trip to Topsail
Had a bit of trouble with the key card but the manager got it fixed. The next day while leaving my pup accidentally got out before I got his leash on. The morning manager was nice enough to help me get him.
Stayed 1 night in May 2023

10/10 Excellent

Helmut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 1 night in May 2023

8/10 Good

Tony

Stayed 1 night in May 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Other guests were loud and one arrested at late hour. Not fault of owners.
Stayed 1 night in Apr 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
They view of Pilot Mountain is great. The staff is friendly and hospitable. The room is clean. Only dislike, the "picnic area" needs a facelift.
Stayed 3 nights in Apr 2023

6/10 Okay

Barbara

Stayed 1 night in Apr 2023

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Warning! Warning! Do not stay here!
Awful, miserable, unacceptable hotel. We left one hour after checking in after observing bugs everywhere and being attacked by bedbugs. We looked online and saw that numerous reviews mentioned all of these things, including bedbugs. If only we had looked first!
Stayed 1 night in Apr 2023