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Reviews of White Horse Farm Inn

3.5 out of 5
White Horse Farm Inn
Gill Lane, Rosedale Abbey, Pickering, North Yorkshire, Pickering, England

Reviews

8.2

Very good

Rating 10 - Excellent. 40 out of 82 reviews" "
Rating 8 - Good. 21 out of 82 reviews" "
Rating 6 - Okay. 11 out of 82 reviews" "
Rating 4 - Poor. 7 out of 82 reviews" "
Rating 2 - Terrible. 3 out of 82 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely property which is surrounded by stunning scenery. The staff are wonderful and a chap called Stuart who works there will do anything for you, honestly nothing is too much for him. We will be going back.
Stayed 2 nights in Mar 2024
Response from Management on 29 Mar 2024
Thank you for your lovely review Louise!We loved having you stay with us and we cannot wait to welcome you back!

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location staff were great children love it
Stayed 1 night in Dec 2023
Response from Management on 26 Jan 2024
Thank you for your wonderful review!

6/10 Okay

Neo

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hair on bathroom floor. Bedroom not vacuum cleaned. Otherwise would’ve been an awesome stay
Stayed 3 nights in Nov 2023
Response from Managment on 28 Nov 2023
Hi Neo,Thank you for taking the time to leave this review.I will use your feedback to improve guest experiences moving forward!

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great people. Friendly environment & super helpful. Only stayed one night but would stay longer in the future. I don’t recommend booking though Expedia. Would go straight through the establishment.
Stayed 1 night in Nov 2023
Response from Managment on 28 Nov 2023
Thank you for your lovely comments Brandy!

8/10 Good

Anju

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Management on 26 Jan 2024
Thank you for your review!

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Managment on 21 Nov 2023
Hi Karen,Thank you for your review!Please could you explain why you've given us a 4?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, lovely area and lovely breakfast
Stayed 3 nights in Oct 2023
Response from Managment on 4 Nov 2023
Thank you for your review Chris!We hope to see you again soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Managment on 31 Oct 2023
Thank you for your review John

2/10 Terrible

Keith

Stayed 1 night in Oct 2023
Response from Managment on 27 Oct 2023
Hi Keith,I am saddened to see your one star review.Please could you provide come context to this?

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Should have been better !!!!
The hotel ; situated in a rural setting, was superb. A bit out of the way but easy to locate. The staff were brilliant as was the manager initially!!! Breakfast on the first morning was very good all round. Breakfast on day two didn’t exist -no warning, no message and no staff whatsoever to liaise with !!! No refund and no sign of the manager !!! Informed by bar staff eventually that the chef had gone on holiday? Highly recommend the hotel in respect of the accommodation. There are very good reviews regarding the food from the local residents. Sorting the lack of communication between Manager and clients is a major to do ?????
Stayed 3 nights in Sep 2023
Response from Managment on 3 Oct 2023
Good Afternoon Michael,Thank you for taking the time to review ourselves.We have recently undergone management and chef changes, both are trying to find their feet! Our new breakfast chef came down with an illness through the night and we were unable to arrange cover/ a replacement meaning that we were unable to serve breakfast on the second morning. We can only apologise for the lack of information provided to you at the time. We are working to continuously improve of clients stays with ourselves. We will take your comments on board and hope that you will be able to note the improvements upon your next visit!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to Pickering
Good location, good pub / hotel, good food
Stayed 1 night in Sep 2023
Response from Managment on 3 Oct 2023
Thank you for your review Martin!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Managment on 3 Oct 2023
Thank you Mark

4/10 Poor

Roger

Disliked: Staff & service
A Poor Experience.
An unfortunately poor experience. Arrived to be told they aren’t doing food today as chef is off. Luckily I had already eaten but it would have been easy to have advised this to guests before they arrived. No towels or milk in bedroom and sink plug doesn’t work. At check in no idea when breakfast is served, thinks it’s 8 until ? So turn up for breakfast just after 8. Place is deserted and restaurant locked. Only way out is by emergency exit. And by the way I had paid for breakfast as it was a B&B rate. On a positive note the bed was comfortable and enabled a decent night’s sleep. Overall a complete shambles. Would I go here again? Absolutely not.
Stayed 1 night in Sep 2023
Response from Managment on 3 Oct 2023
Hi Roger,Firstly I would like to thank you for your review.Since your stay we have employed a new Head Chef to take control of the kitchen, we hope that this will not impact on our food service again.This week, we do have contractors in to renovate and decorate the guest areas.We constantly strive to improve our guest experience and we are sorry that we let you down on this occasion.We will take your notes onboard and make sure communication is to a better standard alongside housekeeping!We do hope that you will join us again in the near future!

8/10 Good

Mario

Liked: Amenities
Lovely area kind staff
Stayed 1 night in Sep 2023
Response from Managment on 3 Oct 2023
Thank you Mario

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hillarys visit
The hotel is in a beautiful part of the Yorkshire Moors. The view looking out of the hotel is breathtaking. The staff were great. The chef is superb with one of the best breakfasts I have ever had. Our bedroom was clean and very comfortable. We had the luxury of having a balcony which was great à we have 2 dogs. The menu was very good and the prices were acceptable. Overall would definitely return
Stayed 2 nights in Aug 2023
Response from Managment on 3 Oct 2023
Thank you for your lovely review!We look forward to welcoming you again in the future!

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Managment on 3 Oct 2023
Thank you Andrew!

6/10 Okay

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Expected more for the price
The finish needs finishing and carpet needs replacing. There was a noise running all night which sounded like a tap was left on
Stayed 1 night in Aug 2023
Response from Managment on 3 Oct 2023
Hi Steven,Thank you for your comments.We do have contractors and decorators in this week to restore the hotel to it's former glory!We hope to see you again in the near future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few hiccups but immediately rectified. Staff very helpful and friendly. Lovely out look .
Stayed 1 night in Aug 2023
Response from Managment on 3 Oct 2023
Thank you for your lovely review!I'm glad our team managed to resolve the hiccups!

8/10 Good

Maurits

Stayed 1 night in Aug 2023
Response from Managment on 3 Oct 2023
Thank you for your review Maurits

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character and personality with spectacular location and views
Stayed 2 nights in Aug 2023
Response from Managment on 3 Oct 2023
Thank you Helen!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not a lot to dislike. Great area , great views friendly helpful staff and good food when available. No food on a Mon, Tuesday evening which I was not aware of on the online booking. However there was another venue at the bottom of the hill 2 minute drive away, so no problem. Overall a good experience.
Stayed 2 nights in Aug 2023
Response from Managment on 3 Oct 2023
Hi James,Thank you for your review!We have now brought in a new Kitchen team to ensure consistency with service times of food.We hope to welcome you again in the near future!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly place, good to be able to take my dog. Excellent breakfast, really enjoyed having poached eggs and the sausages were delicious. Great view from the Inn.
Stayed 3 nights in Jul 2023

6/10 Okay

John

Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay
Great stay. Super friendly staff and fantastic countryside location with beautiful views! Only 20 - 30 minutes from Flamingo Land and not far from York.
Stayed 2 nights in Jul 2023

10/10 Excellent

Diane

Stayed 1 night in Jul 2023

2/10 Terrible

Miss Ruth

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on 3 Jul 2023
Hi Ruth,We are sorry you did not enjoy your stay with us.I have looked into this and have been informed that the television in your room couldn’t get a signal which I apologise for. I believe you was informed by staff at the time that they will sort it / replace it the next day. I understand you was only in for 1 night. You informed the staff about it at 10pm which, obviously they couldn’t go out anywhere to buy a new one at this time. I went into the room when you checked out, unplugged the cable and plugged it back in and it worked. I apologise for the inconvenience this caused you but the manner in which you spoke to my staff was not acceptable. But thank you for sharing your views on 2 public platforms instead of coming to me direct.

10/10 Excellent

Julia

Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Stayed 4 nights in Jun 2023

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay on the moor
A nice stay on the moor a good place for a base.
Stayed 6 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend!
Really loved the views surrounding the hotel - was a nice stay. Just wish the deluxe room actually had a king size bed and that the bacon was more crispy for breakfast. Other than that - staff were really friendly and it was a lovely stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minimoon stay ❤️
Wonderful friendly staff, welcoming and make our little minimoon stay so so lovely! Cannot thank them enough for a lovely time!
Stayed 2 nights in Mar 2023

10/10 Excellent

Mitzi

Stayed 2 nights in Feb 2023

4/10 Poor

Nigel

Disliked: Cleanliness, staff & service, property conditions & facilities
Our wedding anniversary break.
Arrived Friday afternoon. Not what we were expecting. No heating on, just a small 2kw oil filled radiator which even on full couldn’t heat the whole room. Evening in the bar, only one ‘real ale’ available (3 advertised) and food wise no pies or fish, only scampi or burger. Breakfast at 9.30, no one on duty so self serve cold food that had been there since 8.00am and pretty gross. On our return that evening we found the room had not been serviced. Evening meal only scampi left so we went elsewhere. Sunday breakfast no better. As we went out at 11.00am hotel all locked up. Returned at lunchtime for the carvery but hotel all locked up, no staff anywhere. Very disappointed. Hotel stayed closed until Monday morning when bacon and sausage where inedible, hard, like they had been microwaved several times. A member of staff was in the bar so we could check out, we only saw 4 members of staff all stay. Very disappointed with the whole experience, we certainly could not recommend either the hotel which is very tired and needs a complete makeover or the food which was poor quality.
Stayed 3 nights in Oct 2022

10/10 Excellent

Mr David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even the tap water tastes nice
Lovely hotel. Family room was lovely - individual but spotless and in good order. Staff couldn't have been nicer or more helpful, even though we had arrived at the end of shift. Allow time to get there, as it is across the moors and hills, but the drive itself is part of the experience, with beautiful views, and a destination location that restores the soul.
Stayed 2 nights in Sep 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

4/10 Poor

Karen

Stayed 2 nights in Aug 2022

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The Staff were amazing, helpful and friendly. The views from the Hotel are stunning .
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The white horse farm inn was in a lovely location with fantastic views, staff where excellent very friendly , food was great ,very nice place to stay will definitely be booking to stay again
Stayed 2 nights in Jul 2022

6/10 Okay

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food poor went out to eat second night would not recommend
Stayed 2 nights in Jul 2022

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab short break
Lovely old country Inn, a bit quirky but absolutely great, really friendly staff, great breakfast plus an excellent evening menu. On top of that a truly spectacular location, will definitely return at some point.
Stayed 3 nights in Jul 2022

10/10 Excellent

Graham Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views and a unique quaintness'.
Stayed 3 nights in Jul 2022

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a reservation here so my wife and I could take advantage of the North York Moors and it is right in the middle of them. It is a peaceful, quiet, beautiful area with phenomenal views. You may want to rent a car to get there and to take advantage of the surrounding English Countryside of which this place is an excellent example. We got off track with our GPS which took us way out in the country, but it was dumb luck that we did because the scenery and views were outstanding and I wouldn't have wanted it any other way. The Inn is 300 years old and is well maintained. The rooms are clean, the bed was good, and the view out of our room window was special. The pub is nice and well equipped. We ate dinner in the separate restaurant and had a wonderful conversation with a couple from England that lasted for well over an hour. The food was great and the service was excellent. Breakfasts are very good, too. We had lots of conversations with other travelers who gave us good recommendations for other places to visit as we continued our trip through England. Most of the bookings that we did were for three days, but I only penciled this one in for two days. That was a mistake. I wish we had had another day or two to spend on the moors. A trip on the North York Moors Railway and a visit to Pickering Castle are two recommendations. I highly recommend the White Horse Farm Inn to anyone traveling in the area.
Stayed 2 nights in Jun 2022

6/10 Okay

Donald

Disliked: Staff & service
Stayed 2 nights in Jun 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service
Excellent
Stayed 2 nights in Jun 2022

8/10 Good

Jayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Views
Amazing views. Room small but clean and comfy bed. Food and service very good.
Stayed 2 nights in Jun 2022