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Reviews of Angsana Laguna Phuket

5 out of 5
Angsana Laguna Phuket
10 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 374 out of 720 reviews" "
Rating 8 - Good. 246 out of 720 reviews" "
Rating 6 - Okay. 63 out of 720 reviews" "
Rating 4 - Poor. 26 out of 720 reviews" "
Rating 2 - Terrible. 11 out of 720 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area, had such a relaxing time with all the gardens and quiet areas around the property. Beautiful pools and right in front of the ocean.
Stayed 6 nights in Sep 2023
Response from Kanittha on 29 Oct 2023
Dear Paula,Thank you for taking the time to post your inspiring review and for your recent visit at Angsana Laguna Phuket. Our team is very pleased to lean that you were impressed with our resort, location, and swimming pool. Your kind comments are highly appreciated and have been shared with our team members.We look forward to welcoming you to our “Island within an sland” resort in the not too distant future.Sincerely yours,Kanittha DetmakHotel Manager

10/10 Excellent

Rodrick

Liked: Cleanliness, staff & service, property conditions & facilities
Really pleasant place to be with your love ones. I will definitely go back again
Stayed 1 night in Oct 2023
Response from Kanittha on 11 Oct 2023
Dear Rodrick,Myself and the team of Angsana Laguna Phuket have been delighted to read of your super-positive comments and 5-star rating of our resort and services.We appreciate such fine comments and are so happy to learn of your most enjoyable stay with us.We do hope that you will have the opportunity to return to Angsana Laguna Phuket very soon .Sincerely yours,Kanittha DetmakHotel Manager8

6/10 Okay

Hamad, dammam

Travelled with family and small children
Liked: Cleanliness, staff & service
There were many repairs in the hotel and maintenance work, and there was a difficulty in reaching the room
Stayed 5 nights in Jul 2023
Response from Kanittha on 10 Jul 2023
Dear Hamad,We appreciate you taking your time to post your comments regarding your stay at Angsana Laguna Phuket. We are well noted on your feedback regarding the maintenance works, and apologize for any inconvenience caused.Thank you again for sharing your thoughts with us. We value your patronage and look forward to welcoming you back to Angsana Laguna should your explorations bring you back to Phuket in the future.Sincerely yours,Kanittha DetmakHotel Manager

4/10 Poor

Thanh, Sacramento

Disliked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent.
Response from Kanittha on 13 Dec 2022
Dear Ben,Thank you so much for this 5-star response in appreciation of the excellent service provided to you from the team at Angsana Laguna Phuket.We are always excited to read of the complete satisfaction enjoyed by our customers. Feedback such as this encourages us to continue our focus on excellence. We look forward to welcoming you back to Angsana Laguna Phuket in the near future for another enjoyable vacation.Sincerely yours,Kanittha DetmakHotel Manager

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Resort
Response from Kanittha on 9 Dec 2022
Dear Brian,Thank you for taking time to share us your experience at Angsana Laguna Phuket. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests.We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to Phuket.Sincerely yours,Kanittha DetmakHotel Manager

10/10 Excellent

Larry, Eagan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! relaxing beach areas. The Thai people never disappoint. Always smiling, soft spoken, willingness to provide excellent customer service is unmatched in the hospitality industry. Since im being honest here. I should mention that the resort is showing some signs of aging. Upside is, i did see renovation signs as well. So obviously they are addressing the problems. Last thing to mention, they have a small gaming area that needs to be upgraded. Hopefully that will be addressed as well. My wife and i will be back. Can't wait
Stayed 1 night in Dec 2022
Response from Kanittha on 6 Dec 2022
Dear Larry,Many thanks for choosing Angsana Laguna Phuket as your travel destination and for taking time to share your experience. Your kind words will certainly be shared with our team.We acknowledge your constructive feedback regarding the gaming area. This will be reviewed in our Product Development Meeting.Thank you again for your your recent visit. We do look forward to welcoming you back as soon at the opportunity may arise.Sincerely yours,Kanittha DetmakHotel Manager

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Arhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, spacious rooms and the staff are incredibly friendly. The hotel is in an area of supreme natural beauty, our room overlooked the lagoon (where there was plenty of fun activities - kayaking, paddle boarding etc.) and mountains behind it, we were also only a 5 min walk from a private beach. Absolutely sensational value for money, would recommend to all.
Stayed 6 nights in Oct 2022
Response from Kanittha on 27 Oct 2022
Dear Arhan,Myself and the team of Angsana Laguna Phuket have been delighted to read of your positive comments and 5-star rating of our resort and services. Feedback such as this is shared with all of our associates and motivates us to continue our service focus for all of our future guests too.We look forward to welcoming you back to our enchanting resort in the not too distant future.Sincerely yours,Kanittha DetmakHotel Manager

8/10 Good

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vast hotel but well maintained . The staff was amazing and very helpful. The location is good . The beach was very dirty full of plastics( certainly because the monsoon but nobody seems to care) . Breakfast was fine ( very good coffee) . We had a huge room . Air cond was too cold .we regretted not to have a fan . We had a very good dinner at the Thai restaurant . We recommend this hotel for families or group of friends.
Stayed 3 nights in May 2022
Response from Michal Zitek on 13 Jun 2022
Dear catherine, We greatly appreciate the time you have taken to post your comments regarding your recent stay at Angsana Laguna Phuket. We are all truly delighted to learn that you had an enjoyable experience. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to Phuket. Kind regards, Michal Zitek Senior Area General Manageer

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A remarkable stay and great escape.
A highly sanitized resort. Remarkable staff who do or offer a profound number of things to assist or make your stay easier or more enjoyable. This was my 7th stay at Angsana Laguna. I first stayed there when it was owned by Sheraton. This time I was invited to two private cocktail parties. Close family (a group of 5 also stayed in a 3 storey island duplex. I used the Angsana Spa once and Banyan Tree Spa twice for extended periods as I usually do with remarkable expertise from the highly trained girls who do the massage. Profound thanks to Ariel Campos, acting manager of BTMA at Banyan Tree resort and his son, John Riel Campos, a recent, impressive and progressive hospitality intern at Angsana who facilitated my obtaining a charger for my Apple Mac Air which I had inadvertently left in Sydney, Australia. I needed it to support my work as a teacher in Australia and Ariel Campos drove me to Central to obtain another one at one of the IT shops. His sincere support was greatly appreciated. I would also go to the bar lounge area at Banyan Tree most afternoons and for dinner at Saffron and greatly appreciated the ambience of that part of the Banyan Tree resort with beautiful live jazz from Donna Campos and her colleagues. Profound thanks to all the Angsana staff and Banyan Tree staff with whom I came into contact and who extended support. Eternally grateful. 🙏 They are all to be commended. Diana Fraser
Stayed 9 nights in Apr 2022
Response from Michal Zitek on 11 May 2022
Dear Diana, We have been delighted to read of your super-positive comments and 5-star rating of our resort and services. We appreciate such fine comments and are so happy to learn of your most enjoyable stay with us. We do hope that you will have the opportunity to return to Angsana Laguna Phuket very soon. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Michal Zitek on 30 Nov 2021
Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Thitaree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

6/10 Okay

Verified traveller

Stayed 5 nights in Apr 2021

10/10 Excellent

Roger, South Yorkshire UK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Angsana is excellent within the Laguna complex. The 2 bedroom villa we were allocated was most welcome. For the 4 of us to be accommodated together was a great asset while coronavirus virus lock down in place. Our outside journeys were somewhat restricted for the last 4 days so the lounge was very useful. We were upgraded to the villa due to it being our third stay. The staff throughout were exceptional once again. Thety provided fantastic service during these abnormal times. We all wish them well throughout this terrible fast spreading virus.
Stayed 14 nights in Mar 2020
Response from Michal on 10 Apr 2020
Dear Roger, Warmest greetings from Phuket! The entire team of Angsana Laguna Phuket is delighted to review your positive feedback following your recent visit. It was rewarding to hear that your stay exceeded your expectations and you found our location to be excellent. It was also nice to hear your comments on our two bedroom villa and the exceptional service you received from our staff. We take great pride in knowing we are doing it right to support our aim to create lasting memories for our guests. Thank you again for your trust and loyalty in Angsana properties. We do look forward to welcoming you back as soon at the opportunity may arise. Best wishes from all of us here in Phuket, Michal Zitek Area General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Michal Zitek on 29 Mar 2020
Dear Anonymous , Sunny greetings from Phuket! We greatly appreciate the time you have taken to post your comments regarding your recent stay at Angsana Laguna Phuket. We are all truly delighted to learn that you had an enjoyable experience. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to Phuket. Kind regards, Michal Zitek Area General Manageer

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 5 star hotel. It is in desperate need of refurbishment, the service is awful, it is ridiculously overpriced for the quality of everything. It feels like a glorified travelodge. It was so dirty we had to move to 5 different rooms before we could find one we felt comfortable enough to sleep in for a night. We checked out 4 days early as we couldn't bear to stay any longer. Worst hotel i've ever been to and completely misleading from the photos.
Stayed 6 nights in Feb 2020
Response from Guest Relations Supervisor on 6 Mar 2020
Thank you very much for your review. We value your opinion, and appreciate all kind of feedback. That will help us to recognize all concerns, and improve our property and service in the areas, where it is really necessary. Again, thanks for your time and understanding!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort and is great for families. Wonderful pools, good food, comfortable rooms.
Stayed 7 nights in Feb 2020
Response from Guest Relations Supervisor. on 23 Feb 2020
Thank you very much for this kind of review. It's always good to receive such a feedback from our guests. We are doing our best to provide a good quality product and service for our guests. Will be happy to greet you in our hotel again.

10/10 Excellent

quinjonl, Saudi Arabia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a recommendation from a friend since we were trying to find a place kids friendly. Great resort, lots of amenities and restaurants as well as a cool kids club. Resorts include some water activities at the lagoon, it as its own beach with bar and pool right there as well, about 6 restaurants, transportation to town, spa and tourist information / booking. We wish we could spend some more time but overall was a great experience
Stayed 3 nights in Jan 2020
Response from Michal on 11 Jan 2020
Dear quinjonl, Warmest greetings from Phuket! Thank you for choosing Angsana Laguna Phuket for your holiday experience. We are pleased to learn that you were impressed with our resort, kids club, restaurants, and activities. Your comments are always most appreciated helpful for us in maintaining a high level of service to our guests. We do hope that we will have the chance of welcoming you back again soon. Thank you again for your positive feedback and best wishes from all of us here in Phuket. Kind regards, Michal Zitek Area General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Michal on 11 Jan 2020
Dear Anonymous, I would like to extend our thanks for sharing your feedback regarding you recent visit at Angsana Laguna Phuket. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek Area General Manageer

10/10 Excellent

Brandi, Seattle, Wa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angsana is beautiful, the pool is so uniquely laid out. We stayed in a groud floor pool access room and it was amazing. The buffet breakfast at Marketplace was an outstanding spread. We highly recommend the staff and facilities at Ansgana Laguna.
Stayed 11 nights in Dec 2019
Response from Michal on 2 Jan 2020
Dear Brandi , Sawasdee krab from Phuket! Thank you for your enlightening review of your recent experience with us. We are pleased to note that you were impressed with our facilities, staff, swimming pool, pool access room, and breakfast and also my heartfelt appreciation for your recommendation of our resort to others. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. We do hope that we will have a chance to welcoming you back again in the near future. All the best for 2020, Michal Zitek Area General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to have unlimited bottle of water provided in the hotel.
Stayed 2 nights in Dec 2019
Response from Michal on 30 Dec 2019
Dear Anonymous, Season’s Greetings from Phuket! I would like to extend our thanks for sharing your feedback regarding you recent visit at Angsana Laguna Phuket. We hope we will have a pleasure of seeing you again in the near future. With best wishes for the festive season, Michal Zitek Area General Manager

8/10 Good

Hon Chung

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Michal on 28 Dec 2019
Dear Hon Chung, Thank you for taking time to share with us your experience at AngsanaLaguna Phuket. We look forward to welcoming you to our resort in the near future. With best wishes for the festive season, Michal Zitek Area General Manager

6/10 Okay

Ellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Michal on 28 Dec 2019
Dear Ellie , Thank you for your recent visit at Angsana Laguna Phuket and we are looking forward welcoming you back to explore our resort again in the near future. With best wishes for the festive season, Michal Zitek Area General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Michal on 27 Dec 2019
Dear Anonymous, Season’s Greetings from the Beautiful Island of Phuket! Thank you for taking time to share with us your experience at Angsana Laguna Phuket. we do hope that if your travel plans bring you back to Phuket, you will again choose our hotel for your holiday destination. With best wishes from Phuket & All the best for 2020, Michal Zitek Area General Manager

6/10 Okay

Naveen

Travelled with family
Liked: Cleanliness, room comfort
VERY VERY NICE PROPERTY.WOULD LIKE TO VISIT AGAIN.
We had chosen four Laguna Loft rooms ,the rooms were nice but there was Construction work going on opposite all the rooms,which was not disclosed to us before booking.Better location same type rooms were empty there but we're not given i.e.Room no.1431 n 1432.Reasons not understood.The matter was discussed in large with the duty manager but was not fruitfull. Realities should not be kept hidden.We were charged fully,they tried to compensate upto 50% but not on a fault acceptance mode,why?A very very nice property and service was also very good.Our Luck.
Stayed 2 nights in Dec 2019
Response from Michal on 26 Dec 2019
Dear Naveen, Season’s Greetings from Phuket! Thank you for taking time to share your experience at Angsana Laguna Phuket. We are glad to know that you were impressed with our resort and services. As you have correctly pointed out, there is a construction site adjacent to the resort and the good news is that the actual structural works on this site are almost completed which means there is less likelihood of any noise or interruption. The site is still visible from certain areas of the resort and we do our best to ensure that guest rooms are not allocated in this area and also to ensure that the boundary line between the two properties is completely fenced and screened off. The notification has been distributed to all of our agency partners, I am sorry if this did not reach you specifically. In regards to your comments regarding the room assignment, I sincerely apologize for any inconvenience. I have shared your feedback with our Front Office team to look more carefully into room allocations especially when the hotel runs high occupancy. Wishing you a very happy new year and looking forward to welcome you to our resort in the not too distant future. Kind regards, Michal Zitek Area General Manager

4/10 Poor

SUKIRAT

Travelled with family
Disliked: Staff & service, room comfort
Stayed 6 nights in Dec 2019
Response from Michal on 22 Dec 2019
Dear SUKIRAT, I am never glad to hear that we have not delighted a guest however always grateful for the feedback. Please accept my sincere apologies as we were not able to deliver to your expectations and rest assured that we will not rest on our journey of improvement until we have fine tuned both product and service elements to be in line with and exceed our guests’ expectations. Whilst we will not be able to change your impressions based on this experience with our resort, I do hope that we may have the opportunity to regain your confidence. If I can be of any further assistance at this stage, please do not hesitate to let me know. Kind regards, Michal Zitek Area General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2019
Response from Michal on 20 Dec 2019
Dear Anonymous, I would like to extend our thanks for sharing your feedback regarding you recent visit at Angsana Laguna Phuket. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek Area General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vast open spaces, Lots of things to do, Sailing, Kayak, Pedalo, Pools, Water Polo, Volleyball, Beach Club, Free shuttle to shops. Didn't like no Happy Hour in Pool Bar, very strange. Staff were kind, helpful and fun to my daughter and I - will be back for sure.
Stayed 5 nights in Dec 2019
Response from Michal on 19 Dec 2019
Dear Anonymous, Warmest Greetings from Phuket! We appreciate you taking the time to post your review of your stay with us. Our team is very pleased to note that you had an enjoyable stay with us. It is fantastic to hear that you were particularly impressed with our resort, activities, free shuttle bus, and helpful staff. Your feedback regarding the happy hour at our poolside restaurant has been passed to our Director of Food & Beverage for further review. Thank you for bringing these to our attention. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek Area General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Michal on 26 Nov 2019
Dear Anonymous, Your 5-star comments have been well received by the team of Angsana Laguna Phuket and we thank you for this most positive assessment of the resort and our services. We look forward to welcoming you back to continue to explore our resort again in the near future. Kind regards, Michal Zitel Area General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Michal on 25 Nov 2019
Dear Anonymous, Thank you for taking your time to share your experience and we will look forward to welcoming you back to our resort in the future. Kind regards, Michal Zitek Area General Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Michal on 24 Nov 2019
Dear Sarah , Sawasdee krab from Phuket! Thank you for taking time to share us your experience at Angsana Laguna Phuket. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. We do hope that we will have the opportunity to welcome you back with warm and gracious Thai hospitality. Kind regards, Michal Zitek Area General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Michal on 22 Nov 2019
Dear Anonymous, Thank you for taking time to share your experience at Angsana Laguna Phuket. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Michal on 4 Nov 2019
Dear Anonymous, Sawasdee krab from Phuket! Thank you for taking time to post your enlightening experience. We hope that if your travel plans bring you back to Phuket, you and your family will again choose our hotel for your holiday destination. Kind regards, Michal Zitek Area General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Phuket
Amazing stay in Angsana Laguna Phuket, perfect location, wonderful resort.
Stayed 4 nights in Oct 2019
Response from Michal on 1 Nov 2019
Dear Anonymous, Sawasdee krab from Angsana Laguna Phuket! Thank you for your enlightening review of your recent experience with us. Your compliments for our resort, and location are greatly appreciated and it will certainly inspire our team spirit. We look forward to welcoming you to our resort in the not too distant future. With my best regards, Michal Zitek Area General Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids club, bicycle rental, nice pool, family friendly. Food is a little pricy but not that delicious.
Stayed 3 nights in Oct 2019
Response from Michal on 1 Nov 2019
Dear Anonymous, Thank you for taking your time to post your comments. It was nice to hear that you were impressed with our kids club, bicycle rental, and swimming pool. Your feedback regarding the food & beverage pricing and food taste has been passed to our Director of Food & Beverage and will be reviewed in our operational meeting to help improve our product and services. We look forward to welcoming you back to Angsana Laguna should your explorations bring you back to Phuket in the future. Kind regards, Michal Zitek Area General Manager

10/10 Excellent

Pim, Bangkok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staffs are nice. I'm very happy with my stay.
Stayed 2 nights in Oct 2019
Response from Michal on 25 Oct 2019
Dear Pim, Great to read that you had enjoyed your stay with us, thank you for sharing your wonderful holiday and we sincerely hope to have the pleasure of your return. Sincerely yours, Michal Zitek Area General Manager

8/10 Good

Pui See

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money and great location !
Good location , frequent shuttle bus to local area. Spacious room and good breakfast environment! Very friendly staff. Hotel environment is very good but room is so dark cannot read books . I need to read in toilet ! Suggest to add ceiling light or change the purple light elephant light to bright colour cover.
Stayed 4 nights in Oct 2019
Response from Michal on 25 Oct 2019
Dear Pui See, Thank you very much for your kind words regarding your recent stay with us at Angsana Laguna Phuket. Your compliments for our facilities, location, staff, and breakfast are greatly appreciated and it will certainly inspire our team spirit. We acknowledge your feedback about the light in the room. This will be reviewed in our next Product Development Meeting. We hope your travels will bring you back to Southern Thailand and we hope as well to welcome you back to our property. Sincerely yours, Michal Zitek AreaGeneral Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beach and the activities at night at the restaurants are great. Prices are a little bit high.
Stayed 6 nights in Oct 2019
Response from Michal on 22 Oct 2019
We appreciate you taking your time to post your comments regarding your stay with us at the Angsana Laguna Phuket. Thank you for your compliments regarding our beach and the activities. The prices within the resort’s restaurants are more expensive than the local restaurants, however, please rest assured that we select suppliers and equipment that only comply with our rigorous food hygiene & service standards. We hope we will have a pleasure of seeing you again in the near future. Sincerely yours, Michal Zitek Area General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and the pool that sweeps around the resort is incredible - we spent hours playing around with the kids! But the people who work there are also a big part of how incredible the experience is. Smiles and hello's from EVERYONE. We were so well looked after and can't speak highly enough of this experience.
Stayed 5 nights in Sep 2019
Response from Michal on 22 Oct 2019
A grateful thank you for your lovely feedback. We are delighted to know that we met your expectations in every aspect. Your comments have been shared among our team and are motivating us all to keep up the highest standards of service. We hope we may have the pleasure to welcome you again in the near future. Sincerely yours, Michal Zitek Area General Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Michal Zitek on 20 Sept 2019
Thank you for your great review and great to know you had a relaxing stay with us, hope to have your return in the nearest future. Sincerely, Michal Zitek General Manager

10/10 Excellent

henry

Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
They charged us a bottle of white wine when we checked out. And wasted a lot of time to wait for the lady to check while we had to catch the flight. If we didnt check the bill, we would pay extra 1800.
Stayed 3 nights in Aug 2019

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service
Peaceful and pretty
Beautiful hotel and wonderful service. The design of the hotel means that when the inevitable downpours come, the floors and balconies flood, making it difficult to be anywhere but inside your room. Food and drink is pricey, but good quality.
Stayed 6 nights in Aug 2019
Response from Michal Zitek on 3 Sept 2019
Dear Alexandra, Thank you for your great review and great to know you had a relaxing stay with us, hope to have your return in the nearest future. Sincerely, Michal Zitek General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have excellent staffs who provide wonderful service.The beach is very beautiful.
Stayed 5 nights in Aug 2019
Response from Michal Zitek on 3 Sept 2019
Thank you for choosing us here at Angsana Laguna Phuket for your recent stay in Phuket, and glad that we met your expectations for a great holiday. We are hopeful of a return visit from you very soon Best regards, Michal Zitek General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Very helpful. The resort is well maintained but slowly ageing. The river and pool are great and means the place never felt crowded even when a lot of people were about. The ability to jump into town for dinner mixed it up well. Really liked the place
Stayed 6 nights in Aug 2019
Response from Michal Zitek on 29 Aug 2019
Thank you for your wonderful review, we are so excited to hear that we exceeded your expectations. Your recommendations mean the world to us and we hope you will be back soon for a longer stay. Warm regards, Michal Zitek General Manager

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Michal Zitek on 29 Aug 2019
Dear Gordon, Thank you for your wonderful review, we are so excited to hear that we exceeded your expectations. Your recommendations mean the world to us and we hope you will be back soon for a longer stay. Warm regards, Michal Zitek General Manager

10/10 Excellent

Shirin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Michal Zitek on 3 Sept 2019
Dear Shirin, Thank you for your great review and great to know you had a relaxing stay with us, hope to have your return in the nearest future. Sincerely, Michal Zitek General Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa is spacious. Lots of room with a kitchen and main living room. Pool was great.
Stayed 3 nights in Aug 2019
Response from Michal Zitek on 3 Sept 2019
Great to read that you had enjoyed your stay with us, thank you for sharing your wonderful holiday and we sincerely hope to have the pleasure of your return. Sincerely, Michal Zitek General Manager