Reviews of Metadee Concept Hotel

4.5 out of 5
Metadee Concept Hotel
66 Kata Road Amphoe, Muang, Karon, Phuket

Reviews

9.0

Wonderful

Rating 10 - Excellent. 515 out of 846 reviews" "
Rating 8 - Good. 256 out of 846 reviews" "
Rating 6 - Okay. 49 out of 846 reviews" "
Rating 4 - Poor. 11 out of 846 reviews" "
Rating 2 - Terrible. 15 out of 846 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dan

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I don’t know what these other reviews are talking about. But I do not recommend this hotel. Full YouTube video will be uploaded may 1st @beersandbeaches. Great pool and great gym. Other than that. The breakfast is terrible and the hotel is all the way in the back makes it difficult to get to the main road. It’s just a hassle. They do offer a golf cart that takes you to the road but you end up eating 10-20 minutes each way. They need so attention here. This was such a hassle especially in April during the hottest season. Also the TV doesn’t have channels. What’s the point of a big tv if no channels. Also the room in Expedia looked amazing. In real life it was like WISH or TEMU. Plus so many mosquitos. Be careful with this one. I recommend OZO near by.
Stayed 6 nights in Apr 2024
Response from Michael on 17 Apr 2024
Dear DanThank you for sharing your feedback, although we're deeply saddened to hear that the experience fell short of your expectations. It is disheartening to learn about the inconveniences you encountered with our breakfast and location. Regarding transportation to the main road, we understand your concerns and are continuously working to improve our services in this particular area.Regarding the TV channels, we are currently looking into improving and providing different entertainment options, if you have any insight of what you would prefer to have available (streaming options, etc.) it would be much appreciated as we are trying to find the best solution. Regarding mosquitoes, we'd like to clarify that Thailand naturally has many mosquitoes due to its lush vegetation, and that is not different with the environment of our hotel as we try to keep nature mixed in with the experience. We do provide mosquito repellent in rooms to help mitigate this issue, but if you have other ideas you would suggest that we implement please feel free to share them.We once again value your feedback a lot and will use it to enhance our services. We are truly saddened learning about your stay as it is our wish to provide a special experience for each of our guests and hope to have the opportunity to welcome you back and provide a better experience in the future.Best regards,Metadee Concept Hotel

10/10 Excellent

Majid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money and very friendly staff, will definitely stay here again.
Response from Michael on 14 Apr 2024
Dear MajidThank you for your kind review of our hotel! We are pleased to know that you enjoyed your stay and we look forward to welcoming you back for another spectacular experience.Best regards,Metadee Concept Hotel

10/10 Excellent

Benone, Worthing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stele sunt prea puține .Am avut cazare excelenta la o cameră cu acces la piscină. Locația este fantastică. Recomand din toată inima.9 zile de vis !!!❤️❤️❤️
Stayed 9 nights in Mar 2024
Response from Michael on 7 Apr 2024
Dear BenoneThank you for such a spectacular review of our hotel! We are delighted to have provided you a satisfying experience and your kind words mean a lot to us! We would be honored to welcome you back for another exceptional stay on your next visit to Phuket.Best regards,Metadee Concept Hotel

8/10 Good

Kendal

Stayed 3 nights in Mar 2024
Response from Michael on 7 Apr 2024
Dear KendalThank you for your kind review of our hotel! We hope to welcome you back for another spectacular stay in the future.Best regards,Metadee Concept Hotel

8/10 Good

Kendal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility for swimming and fun! We had a swim up room and that was a hit! The only downside was the food. Breakfast was just okay, lots of options, but didn’t taste great. Orderable food was expensive compared to the street and not as tasty.
Stayed 2 nights in Mar 2024
Response from Michael on 7 Apr 2024
Dear KendalWe appreciate you taking your time to leave a more detailed summary of your visit! Your insights regarding the food has been taken into consideration and we are currently working with F&B to further improve our services. It would be our honor to welcome you back in the future.Best regards,Metadee Concept Hotel

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Michael on 10 Mar 2024
Dear AmandaThank you for your wonderful review of our hotel! It was a pleasure hosting you and we hope to welcome you back soon for another spectacular experience on your next visit to Phuket.Best regards,Metadee Concept Hotel

10/10 Excellent

Phuong Thi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, felt very high end and comfortable. All included amenities. Breakfast buffet was very nice, poool was gorgeous. Staffs english level was very below average but we got there most of the time in terms of communication. Room service unfortunately was not 24/7 but the streets never sleep so it was a great opportunity to go out more and stay out longer. Overall best hotel I have ever stayed out, I booked well in advance and it was very affordable, highly recommend you book early.
Stayed 4 nights in Mar 2024
Response from Michael on 10 Mar 2024
Dear Phuong ThiWe truly grateful your fantastic review of our hotel! It was a pleasure to provide you with a satisfactory experience and we thoroughly appreciate your insights regarding our services. We hope to welcome you back for an even grader stay in the future.Best regards,Metadee Concept Hotel

10/10 Excellent

Ismet, Tashkent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 9 nights in Feb 2024
Response from Michael on 4 Mar 2024
Dear IsmetThank you for your short but spectacular review of our establishment! We are honored to have provided you with a fantastic stay and we hope to welcome you back for another extraordinary experience in the future.Best regards,Metadee Concept Hotel

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very pleasant. Clean and modern rooms and very spacious. Access to the pool from your own terrace is fantastic. In fact the freeform pools winding throughout the buildings is the best thing about the property. Rooms were generally quite clean but not perfect. Also towels left for collection were often not replaced when the room was cleaned, depending on who cleaned the room. I had to call reception almost every night to have my aircon reset, as it would turn itself off each evening. Breakfast was pleasant but nothing special. Staff were lovely and helpful. The hotel is a short walk from the main road but staff were always happy to run you down or back again in good buggys. Check in was probably the lowest point. Not much greeting and then they ask you for 3000 baht security deposit instead of just authorising your credit card (which is odd and a little annoying as upon check out you end up with all this baht which isn’t helpful if you’re on your way out of Thailand) and they also give you a sheet full of hotel information to absorb in a hurry - which isn’t available in the rooms. After a long flight and long drive to the hotel it’s hard to remember. Overall I enjoyed my stay though and would recommend the hotel.
Stayed 7 nights in Feb 2024
Response from Michael on 4 Mar 2024
Dear NickWe appreciate your review of our hotel greatly! It is a pleasure to learn about your overall experience and we are delighted to know that we met your expectations. We are saddened to learn about your inconvenience regarding check-in/out and we will take your notes to heart. Your insights are truly valuable to us and we will use them to further improve on our services.We would be delighted to welcome you back for an even grander stay in the future on your next visit to Phuket.Best regards,Metadee Concept Hotel

8/10 Good

ali reza

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very noisy.
Stayed 7 nights in Feb 2024
Response from Michael on 14 Feb 2024
Dear ali rezaWe appreciate your review greatly! It is a great to know that you enjoyed your stay overall although we are saddened to learn about your experience with the noisiness. For the next time please contact the reception with the issue in case you are staying for consecutive days and we will do our best to relocate you. We hope to welcome you back in the future for a more seamless stay.Best regards,Metadee Concept Hotel

10/10 Excellent

Kamana, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel (stayed in a private bungalow with pool access for context). Pool in that area is picturesque, rooms are well appointed and very well maintained. Only thing I would offer as feedback is to try to orient large families with kids away from the more private sections of the hotel- end of stay we had a loud family right across the pool from our room waking up at 8am and screaming… not the hotel’s fault but maybe something to take into consideration as able as where guests are placed. Overall was a great stay and very easy access to the town and beach
Stayed 2 nights in Dec 2023
Response from Michael on 31 Jan 2024
Dear Kamana We are truly grateful for your wonderful review of our hotel! It was a pleasure to provide you with a fantastic experience. We will definitely take your feedback into consideration for further improvement of our establishment as we appreciate you providing us the information. We hope to welcome you back in the future for another extraordinary stay.Best regards,Metadee Concept Hotel

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Michael on 28 Jan 2024
Dear DanielleThank you for your kind review! We would be honored to welcome you back for an even grander stay in the future.Best regards,Metadee Concept Hotel

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was excellent as well as staff service. Breakfast could have wider variety but what is available is nice. Great location with plenty of options of restaurants within walking distance. Beach is a longer walk than thought but not a major issue.
Stayed 15 nights in Dec 2023
Response from Michael on 12 Jan 2024
Dear RaymondWe are truly grateful for your wonderful review of our hotel! It is delightful to learn that we met your expectations for a satisfying experience. We will take your insights regarding the variety of the breakfast selection into consideration for further improvement. It would be our honor to welcome you back for another spectacular stay in the future.Best regards,Metadee Concept Hotel

8/10 Good

Bates

Stayed 5 nights in Dec 2023
Response from Michael on 8 Jan 2024
Dear BatesWe appreciate your kind review of our hotel! It would be our honor to welcome you back for an even grander stay in the future.Best regards,Metadee Concept Hotel

2/10 Terrible

Indong

Stayed 2 nights in Dec 2023
Response from Michael on 23 Dec 2023
Dear IndongWe're displeased about your experience. It would have been useful to have any information as to why you found your stay dissatisfactory as we try our best to improve on our establishment and overall experience.Best regards,Metadee Concept Hotel

2/10 Terrible

Ambuj

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Muddy water for a while
The water in the bathroom stopped working in the middle of our stay. After they fixed it the water was muddy.
Stayed 1 night in Dec 2023
Response from Michael on 23 Dec 2023
Dear AmbujWe are deeply saddened to learn about your experience during your stay. We have been investigating the cause carefully and implementing measures to ensure water quality and prevent a recurrence.Your feedback is invaluable, and we hope to have the opportunity to provide you with a grander experience in the future. Should you decide on giving us another chance, please contact/DM us beforehand. Best regards & Merry XmasMetadee Concept Hotel

8/10 Good

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Michael on 17 Dec 2023
Dear HilaryWe thank you for your kind review of our hotel. It was a pleasure to host you and we would be honored to provide you with an even grander experience in the future.Best regards,Metadee Concept Hotel

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We had a pool from our deck
Stayed 3 nights in Nov 2023
Response from Michael on 1 Dec 2023
Dear AlanThank you for your short but spectacular review! We are delighted to have provided you an outstanding experience and we will look forward to welcome you back.Best regards,Metadee Concept Hotel

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely stunning hotel in a walkable neighbourhood. The room was spacious with high end finishes, mattress was comfortable, and the fitness center/gym exceeded expectations. The beach shuttle is an added bonus!
Stayed 2 nights in Nov 2023
Response from Michael on 1 Dec 2023
Dear ShelbyWe are deeply grateful for your wonderful words of about our hotel! It is great to hear that we exceeded your expectations in regards to the overall design and various amenities. It would be our honor to host you for your next trip to Thailand once more.Best regards,Metadee Concept Hotel

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room and the pool areas.
Stayed 5 nights in Oct 2023
Response from Michael on 1 Dec 2023
Dear BorisThank you for your short but kind review! It was a pleasure hosting you and we hope to provide you with yet another fantastic stay in the future.Best regards,Metadee Concept Hotel

4/10 Poor

DONG

Stayed 2 nights in Oct 2023
Response from Michael on 1 Dec 2023
Dear DONGWe appreciate your review of our establishment.It saddens us to learn about your experience but we hope that you will consider giving us another chance on your next visit to Phuket.Best regards,Metadee Concept Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Narumoll on 21 Oct 2023
Dear Guest,We appreciate your kind words and we are glad that you had a wonderful experience! We hope to welcome you back for another fantastic stay in the future.Best regards,Metadee Concept Hotel

10/10 Excellent

Keung Sun

Stayed 5 nights in Oct 2023
Response from Metadee Concept Hotel on 18 Oct 2023
Thank you for your recent stay with us and the great review!We have taken notes of the comments. Please rest assured that the issues raised have been addressed and appropriate action has been taken to ensure that our guests continue to receive the high standards we are renown for worldwide.May I thank you, once again, for taking the time to bring your concerns to our attention. We are grateful for your support and do hope that we may have the pleasure of welcoming you back on your next visit to PhuketMetadee Concept Hotel

10/10 Excellent

David, Dunfermline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Metadee Concept hotel is not just a hotel it is a visual extravaganza and a culinary masterpiece. Shout out to barman Boy and the most excellent restaurant manager Mai. From start to finish we were made to feel welcome and the standard of housekeeping and overall cleanliness of the room and communal areas was certainly exceptional. Thoroughly enjoyed our stay and hope to return again soon.
Stayed 16 nights in Sep 2023
Response from Demi Huang on 4 Oct 2023
Dear DavidWe are grateful for such a wonderful review of our hotel! It is a true delight to hear about your experience and that you appreciate the things that we pride ourselves on as an establishment. We look forward to your return and to providing you with another extraordinary stay.Best regards,Metadee Concept Hotel

10/10 Excellent

Bea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metadee was an excellent hotel to stay at especially for our first time in the area. The staff was incredibly nice and accommodating. The facilities were excellent and I love how accessible everything else around was. We will definitely be back!
Stayed 6 nights in Aug 2023
Response from Metadee Concept Hotel on 27 Aug 2023
Dear BeaWe're grateful for your kind review! It is a pleasure to know that you enjoyed all of the facilities and the overall experience. We look forward to welcoming you back with another wondrous experience in the future!Best regards,Metadee Concept Hotel

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
The villa was in great condition and very relaxing and quiet. It was wonderful to listen to the birds in the lovely trees around the villa at dawn and dusk.
Stayed 6 nights in Jul 2023
Response from Narumoll on 27 Jul 2023
Dear Mr.GregoryWe appreciate your kind words and we are glad that you had a wonderful experience! We hope to welcome you back for another fantastic stay in the future.Best regards,Metadee Concept Hotel

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and resort reasonably new and well maintained. Staff excellent. Highly recommended!!
Stayed 8 nights in Apr 2023

10/10 Excellent

Brian D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort to stay at! Staff was wonderful all the time and the food was great! Very convenient to get to the beach and shops around the area. 10/10
Stayed 13 nights in Apr 2023

10/10 Excellent

David, Dunfermline

Stayed 2 nights in Mar 2023

10/10 Excellent

Tanya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 6th stay at Metadee and we will continue to return again. We have seen this hotel develop into 2 concept hotels, so there is something there for all tastes.
Stayed 7 nights in Feb 2023

10/10 Excellent

NP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

10/10 Excellent

Grace, Port Moody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely and as advertised. There are beautiful pools with a lazy river running throughout the resort, which is very family friendly. The breakfast buffet is huge and wide-ranging and the staff is, to a person, friendly and helpful. We would definitely return to Metadee should we ever be in Phuket again.
Stayed 5 nights in Jan 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, definitely recommend
Absolutely amazing hotel. Stayed in a junior suite with direct pool access via private stairs. The service was great, the room was brilliant and the pool I’m still dreaming about! Only slight criticism I have is that they didn’t restock the mini bar at all and meant that someone had to go and check the room on the last day to check what we’d had. This delayed check out and would’ve been nice to have it restocked daily, as the information said it would be.
Stayed 8 nights in Jan 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Stayed 4 nights in Dec 2022

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a lovely stay at Metadee, the staff were so friendly and helpful and made everything super easy!

10/10 Excellent

Louise

2/10 Terrible

Chandra

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
👎, Unprofessional, Shocker
Horrible from the start to end. Unfriendly and uncooperative staffs from onset and to the time of check out. Room was presented something that was not paid for. Constant noise in the evening especially when you are trying to catch up some sleep. Buildings are very dated and need some TLC. The manager on the day was very unreceptive and very vocal about his own judgment then being considered about customers needs. I do not recommend this hotel to anyone!
Stayed 2 nights in Jul 2022
Response from Jim on 7 Aug 2022
We regret to learn that you had unpleasant experience stay with us. Your feed back is meaningful for us to improve the downsides in order to provide a better service.

10/10 Excellent

nestor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really nice resort. Close to the beach.
Stayed 2 nights in May 2022
Response from LAILA on 11 Jun 2022
Dear Khun Nestor, Thank you for staying with us and taking your time sharing your feedback. We are glad that you enjoyed your accommodations, as well as the staff. We hope to see you again next time here in Metadee Resort & Villas. Best Regards,

10/10 Excellent

Miao Xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Great hotel! Booked a pool access villa and I am really impressed. Rooms are clean. Beds are comfy. Spacious room. Very friendly and welcoming staff. Totally in love with the resort. Words can’t describe my experience. Would definitely be coming back here the next time!
Stayed 1 night in May 2022
Response from LAILA on 11 Jun 2022
Dear Miao Xin Thank you for taking your time to share your recent stay experience with us. We are so thrilled to learn that our service and facility meet your expectation. We have shared your review amongst the team to encourage them working harder and harder as our moto is "You are the centre of our universe" We look forward to welcoming you on your next visit to Phuket Kind regards, LAILA

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent. Food excellent. Nicest pool Ever
Stayed 6 nights in Apr 2022
Response from LAILA on 3 May 2022
Dear Khun Kenneth Thank you for taking your time to share your recent stay experience with us. We are so thrilled to learn that our service and facility meet your expectation. We have shared your review amongst the team to encourage them working harder and harder as our moto is "You are the centre of our universe" We look forward to welcoming you on your next visit to Phuket Kind regards, LAILA

8/10 Good

Shelley, Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and room were amazing. We stayed in a bungalow with private pool which was perfect. The room was spacious and clean, although the beds were your typical, make my arms fall asleep hard. The pool was lovely and clean, well maintained for the most part. The gym was ancient and crowded with archaic machines that do not work. The breakfast was substandard, even the pastries and fruit were dried out. That said, the hotel is in a fairly quiet but convenient location as long as you don’t get stuck at the back near the construction.
Stayed 4 nights in Mar 2020
Response from Kimberly Gevera-Guab Guest Relation Manager on 24 Mar 2020
Dear Shelley, Thank you for staying with us and taking your time sharing your feedback. We are glad that you enjoyed your accommodations, as well as the staff. We hope to see you again next time here in Metadee Resort & Villas. Best Regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020
Response from laila on 19 Mar 2020
Thank you very much for your good position score for us We hoping to see you back and stay with us on ture.

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2020
Response from Best Regards, Kimberly Gevera-Guab Guest Relation on 12 Mar 2020
Dear Guest, Thank you for staying with us and taking time leaving us an excellent ratings. We hope to see you again next time here in Metadee Resort & Villas.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Metadee is in a great location, very walkable. Staff is friendly and the pool is nice. The room we stayed in was huge and our private pool was awesome. The breakfast could have been better but overall we had a great experience.
Stayed 5 nights in Jan 2020
Response from LAILA on 5 Feb 2020
Dear Kristin On, Thank you very much for your good review for us. We will approve our job better as we do it now , we hope you to see us back in future. Best regards, LAILA

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Ple on 1 Jan 2020
To guest, Thank you for a good review of the hotel. Thank you very much for staying at our hotel. We look forward to seeing you again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful surroundings within the resort but facilities and room furnitures need an upgrade or maintenance
Stayed 2 nights in May 2018
Response from Ple on 27 Dec 2019
To guest, Thank you for a good review of the hotel. Thank you very much for staying at our hotel. We look forward to seeing you again.

8/10 Good

Verified traveller

Stayed 9 nights in Dec 2019
Response from Ple on 18 Dec 2019
Dear guest, Thank you for a good score of our hotel! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for a stay in Kata
I like the rooms. The bathroom is very spacious. Pool was great and clean. One opportunity was with the room service (cleaning) because they only made the bed and nothing else.
Stayed 2 nights in Nov 2019
Response from Ple on 2 Dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Ple on 8 Nov 2019
Dear guest, Thank you for a good score of our hotel! Sincerely,

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
The staff are amazing. Such a lovely, helpful team that cannot do enough for your stay. Would definitely recommend this hotel to anyone coming to phuket.
Stayed 5 nights in Oct 2019
Response from Ple on 6 Nov 2019
To guest, Thank you for a good review of the hotel. Thank you very much for staying at our hotel. We look forward to seeing you again.