Outdoor pool, pool loungers

Reviews of Holiday Inn Hotel & Suites Scottsdale North - Airpark, an IHG Hotel

3.5 out of 5
Holiday Inn Hotel & Suites Scottsdale North - Airpark, an IHG Hotel
14255 N 87th St, Exit 39 From Hwy 101, Scottsdale, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 388 out of 632 reviews" "
Rating 8 - Good. 163 out of 632 reviews" "
Rating 6 - Okay. 44 out of 632 reviews" "
Rating 4 - Poor. 21 out of 632 reviews" "
Rating 2 - Terrible. 16 out of 632 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to come Wait watch spring training it was a nice hotel no complaints
Stayed 3 nights in Mar 2024

8/10 Good

ROSEMARY

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

lizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Staff on 13 Mar 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

6/10 Okay

Lisa

Disliked: Property conditions & facilities
Spent $300 for one night. There was nothing special about this hotel to justify the cost. At least there could be free coffee beyond the crap in the room. The main problem was a very noisy AC unit. The front desk said many of the rooms have noisy AC. No individual controls of the AC in the room.
Stayed 1 night in Feb 2024
Response from Hotel Staff on 27 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Christopher A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the free Lyft rides within a radius of 5 miles.
Stayed 4 nights in Feb 2024
Response from Angi Nowell - AGM on 27 Feb 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Angi Nowell - AGM on 31 Jan 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property really goes above and beyond. Not only did the front desk help me to arrange transportation everywhere I needed, but they were incredibly helpful and responsive to other things I needed during my stay. The only thing that was frustrated is that my booking said breakfast was included and it wasn’t.
Stayed 2 nights in Dec 2023
Response from Angi Nowell - AGM on 10 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SCOTTSDALE NORTH - AIRPARK. We appreciate your feedback! Hope to see you back soon.

2/10 Terrible

Eli

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
What happened?!
Was charged three times for incidentals totalling $300. Room key stopped working as their system showed I was not even checked in although I had all my things in the room
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast was excellent and the service did a great job
Stayed 1 night in Dec 2023
Response from Angi Nowell - AGM on 31 Jan 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The location is excellent right off the 101 loop. It’s quiet, clean and cozy. The rooms are large and the beds are very comfortable. I highly recommend this hotel. Also the staff was wonderful.
Stayed 1 night in Nov 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

2/10 Terrible

Saif

Travelled with family, Business traveller
Disliked: Amenities
Worst hotel ever with the worst staff ever Front disk lance was extremely rude and very unprofessional Angie assistant manger was even worse and more rude. Never ever stay in this bad spot
Stayed 1 night in Nov 2023

10/10 Excellent

Marisa

Stayed 2 nights in Nov 2023

4/10 Poor

Ramon

Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel with great staff
Stayed 1 night in Nov 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
This property is very old and in need of major renovations. The AC was so loud and just ran continually even on Auto and never really cooled the room well. The bathrooms are old and outdated with warped doors and peeling paint not to mention no exhaust fan so it make the whole room hot, hence the AC never shutting off and cooling the room. The property itself around is ok, but the rooms need to be updated.
Stayed 3 nights in Nov 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a hotel. The room was comfy. Provide both soft and firm pillows.
Stayed 1 night in Nov 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Silvia

Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and comfortable.
Stayed 1 night in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Mary

Stayed 3 nights in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service
The pool water temperature was extremely cold and they did not change the garbage in our room. Other than that everything was good.
Stayed 4 nights in Oct 2023

8/10 Good

anthony leroy

Travelled with family
The property was nice and clean. The restaurant was small. Post COVID not having the trash taken out and have to call for toilet paper is not appealing. I guess this is the new way of doing business.
Stayed 4 nights in Oct 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great place, location, the restaurant had great food, clean and tremendous staffing. I will come back soon. Just keep the prices down please. Less than $150
Stayed 1 night in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Amazing!!!! Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is an on-site restaurant which was great.
Stayed 1 night in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The full breakfast was awesome and very nice staff.
Stayed 2 nights in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

4/10 Poor

Marjorie

Stayed 1 night in Oct 2023
Response from Hotel Staff on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

enrique

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Staff on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Susan, Fort Lauderdale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and property. Breakfast was excellent and staff was great
Stayed 2 nights in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and organized. Toilet did not work properly. Staff was good at doing their task but not bubbly.
Stayed 2 nights in Sep 2023
Response from Hotel Staff on 18 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Debra

Stayed 1 night in Oct 2023
Response from Angi Nowell - AGM on 29 Nov 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

4/10 Poor

Steven

Travelled with family
Sink stuffed up , water was Luke warm and not hot .
Stayed 4 nights in Oct 2023
Response from Hotel Staff on 11 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Lon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Angi Nowell - Guest Service Manager on 4 Oct 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

2/10 Terrible

Aaron

Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff, especially Mackayla, were awesome!
Stayed 2 nights in Sep 2023
Response from Hotel Management on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback and I will forward this to MacKayla!!

10/10 Excellent

Bryan

Stayed 1 night in Sep 2023
Response from Hotel Staff on 18 Oct 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn exceeded my expectations! I would definitely book reservations here again!
Stayed 1 night in Sep 2023
Response from Hotel Staff on 24 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Sanobia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Staff on 20 Sept 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Renee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service was terrible.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 20 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn SCOTTSDALE NORTH - AIRPARK. We are sorry to hear that you did not enjoy your stay. If you could elaborate more regarding your stay so we can use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Geneva

Liked: Property conditions & facilities
Disliked: Staff & service
Prefer to have room service at least every other day Had to ask for towels, washcloths, tissue ect Should be checked and added at least every other day.
Stayed 3 nights in Sep 2023
Response from AGM on 12 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn SCOTTSDALE NORTH - AIRPARK. Due to a shortage of Housekeeping staff a request for service is needed. Thank you for your feedback. We will be addressing your concerns as soon as we are able to hire additional staff members. Thank you and have a good evening.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful, friendly and accommodating.
Stayed 5 nights in Sep 2023
Response from Hotel Staff on 12 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Staff on 12 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Sep 2023
Response from Hotel Staff on 12 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Staff on 12 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

6/10 Okay

Angela

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Rude but somewhat clean
The hotel is not as updated as I thought it should be but it was clean for the most part. It was lacking some updates related to phone/ computer charging. There is a business area but nothing in room. The service was somewhat poor we didn't get our breakfast vouchers upon check in and the sever at breakfast was rude, I was informed that because I didn't come to breakfast with my spouse I would have to pay. I would recommend staying here if you value customer service.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 6 Sept 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Service and items in working order are the top priorities with me so these items mentioned will be addressed.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late arrival
Had trouble finding it. My GPS arrival position was a little off and it was late at night.
Stayed 2 nights in Aug 2023
Response from Hotel Staff on 28 Aug 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only small downside is the the inroom lamps and desk fixtures did NOT have USB connectors included. there are plenty of plugs on the walls and on the table lamps. if you forget to bring your own plug and only have the USB cord, then you are out of luck. Walmart is luckily nearby.
Stayed 3 nights in Aug 2023
Response from Hotel Staff on 28 Aug 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
It’s gr
Stayed 1 night in Aug 2023
Response from Hotel Staff on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Stayed 1 night in Aug 2023
Response from Hotel Staff on 6 Sept 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

6/10 Okay

Tim

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Angi Nowell - Guest Service Manager on 16 Aug 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay wss great. Friendly staff, especially Angel! She was great! The only thing that would need attention and really not much, would be the pool. Great stay, thanks!
Stayed 3 nights in Aug 2023
Response from Angi Nowell - Guest Service Manager on 16 Aug 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you back soon.