Exterior

Reviews of The Scottsdale Resort & Spa, Curio Collection by Hilton

4 out of 5
The Scottsdale Resort & Spa, Curio Collection by Hilton
7700 E Mccormick Pkwy, Scottsdale, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 496 out of 1002 reviews" "
Rating 8 - Good. 270 out of 1002 reviews" "
Rating 6 - Okay. 108 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most wonderful friendly and helpful staff. Fabulous food and it was so lovely to sit out at the firepits and in the the courtyard for a glass of wine in the evenings. We will return.
Stayed 3 nights in Mar 2024

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 4 nights in Mar 2024

10/10 Excellent

Rina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and welcoming staff. Beautiful property. Excellent for stay with kids or just adults too.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere of the hotel. My room had great decorations and ambient lights. Bed was comfortable. They paid attention on details which I love. It was definitely worth the money.
Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Property was spectacular- rooms were spacious and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Well maintained excellent service comfortable atmosphere
Stayed 1 night in Mar 2024

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleasantly surprised by how amazing this property was for the price. It’s absolutely beautiful, the staff is extremely friendly and accommodating and we just have enjoyed every moment of our stay!
Stayed 1 night in Mar 2024

4/10 Poor

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I seriously love Hilton properties so this one seemed perfect for some R&R after 2 weeks of camping. Hilton dropped the ball on this particular stay. They are currently remodeling and the work starts early! I awoke to saws, drills, and men yelling across the hall to each other. I get it, when remodeling you have to do it sometime, I just wish I would have been informed upon check in that they were working that day on several rooms around mine. Lastly I ordered a chicken bowl from the restaurant which tasted stale and made me sick for 2 days. Hilton this is a beautiful property and I think remodeling to keep it up is a good idea but please inform your guests!
Stayed 3 nights in Feb 2024

10/10 Excellent

EVAN, woodland hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious hotel and rooms were nice size. Very helpful staff and very friendly, beautiful pool area
Stayed 3 nights in Feb 2024

10/10 Excellent

Dax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. Would definitely stay here again.
Stayed 2 nights in Feb 2024

8/10 Good

samer

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, farther then other resorts to the Old Scottsdale shopping but not by much. Everything was great.
Stayed 3 nights in Feb 2024

10/10 Excellent

Diane, Haymarket

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is in a great location for golfing, shopping, and dining. Overall, the property is well maintained, the rooms were comfortable and they were remodeled with Southwestern decor. If you want a quiet night sleep, the walls are somewhat thin and you will hear your neighbor next door and definitely all the hallway noise. The hotel does cater to conventions and weddings, along with having hotel guest, so it can be busy. The pool is very nice and they do have a pool bar, which is only open on the weekends.
Stayed 6 nights in Feb 2024

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Fiorella

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. The ballet person was super helpful!!👍👍
Stayed 2 nights in Feb 2024

10/10 Excellent

Mona

Stayed 2 nights in Feb 2024

8/10 Good

Nicole, encinitas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property for the price!
Stayed 1 night in Feb 2024

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and cleanliness
Stayed 2 nights in Feb 2024

6/10 Okay

Kimberly

The remodel of the rooms are now non comforting has a “cold” bare feeling to them. Room service food was delivered as though I ordered a pizza from Pizza Hut in a paper bag plastic utensils to go containers cheap and did not taste good. As a regular before the remodel, now I will not be returning here.
Stayed 1 night in Jan 2024

6/10 Okay

Lluvia, Bloomfield hills

Stayed 5 nights in Jan 2024

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service
There were not very many people there. It seemed pretty empty. The staff were super nice in both the restaurant and spa. The pool heater was broken and there was no poolside food service so that was disappointing. There was also no jacuzzi. They did have a nice fire outside to sit by. The valet parking was free so that was nice. However we felt it was really over priced for what we got. The room was nothing spectacular. It was very noisy in the morning on the first floor.
Stayed 1 night in Jan 2024

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return Guests
We came for a Christmas party and have stayed here before. It is always a great stay. The staff are amazing, professional and very courteous. The only slight inconvenience was that the hot water in the shower and sink took at least 5 minutes or more to get warm. And even though we let it run for several minutes to get even a little warm, it was never really hot. I’m not sure, but it was likely an issue due to the construction going on. Other than that (which wasn’t a big deal), we had a wonderful stay. Nice rooms, beautiful property and really great staff.
Stayed 2 nights in Dec 2023

8/10 Good

douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice grounds and well taken care
Stayed 1 night in Dec 2023

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff from check in to restaurant to parking, All of them were courteous, kind and friendly. I would recommend this property to everyone that I know.
Stayed 1 night in Dec 2023

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, lovely Christmas decor. Friendly staff.
Stayed 4 nights in Nov 2023

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room door and those around it rattle in their frames because they fit poorly. The TV size was great. No office chair in room. We were informed by phone the annual Thanksgiving buffet was cancelled for a set menu so we ate elsewhere. The downstairs bar setup was poor. No slippers with the robes. Coffee maker didn't have enough supplies.
Stayed 3 nights in Nov 2023

10/10 Excellent

R Megan

Stayed 1 night in Nov 2023

4/10 Poor

Carmen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
We have stayed there before and enjoyed it very much. Unfortunately this time they failed to disclose they are remodeling and under construction 👎 One of the things we liked previously was having a nice bar and restaurant there. The bar is currently closed, the restaurant it limited and small, the spa closed (service provided in a room and no discounts for the inconvenience) the hall ways are VERY COLD!! I understand its Arizona but we were there and weather outside was in the 70’s! No need to have the hallways and restaurant at 60 degrees. I had a friend join for dinner and had to warn her to bring a sweater or jacket because it was so cold. I am sure it will be lovely once the remodel is finished, but for the time being if we go back we will most likely stay somewhere else until its finished.
Stayed 4 nights in Nov 2023

10/10 Excellent

Heather Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location !
Stayed 4 nights in Nov 2023

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed here recently for a wedding. The room we were given was very outdated, including the tub being cloged. The main pool was closed due to construction and we were never told about it prior to our visit. The front desk assured us we'd be refunded our resort fees due to the construction but it never happened. Other than being lied to about the refund, staff was very friendly and accommodating. If you can, choose another property until renovations are completed.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room. Clean. Lovely.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still beautiful and comfy and quiet even with updating and renno going on.
Stayed 2 nights in Sep 2023

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under full renovation which isn’t disclosed. The pool is empty and drained. The restaurant is closed. Drilling and hammering began at 7am. And the toilet, shower and sinks were filthy - with the toilet having visible signs of “use” all over it. It’s unfortunate as we’ve stayed there many times and had much better experiences. But this trip was as if the place was running on a shoestring.
Stayed 2 nights in Sep 2023

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
The resort withheld information about the construction that is going on. Pool is closed, limited food, noise Room was horrible, but staff did give us an upgraded room bar staff should be educated on service animals. I will reach out ton the GM. What we paid for and were expecting was not worth what we got!
Stayed 1 night in Sep 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, room comfort
Great staff and location
Everybody was amazing . The room was nice and very clean . We were bummed that the hotel is under major rennovation including the main pool . A 2nd petty complaint is there are no ice machines on property . The bar was kind enough to fill our ice bucket but very awkward and time consuming . We stay in the area often and will consider the property next time .
Stayed 2 nights in Sep 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad the main pool was closed for renovations but everything else was wonderful. Newly renovated rooms are beautiful. Staff is great.
Stayed 2 nights in Sep 2023

10/10 Excellent

maggie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Gildardo

Stayed 2 nights in Aug 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The resort was renovating. I left as soon as I saw this going on.
Stayed 3 nights in Aug 2023

8/10 Good

Kira

Liked: Cleanliness, staff & service, room comfort
Construction all over hotel. Wish I would have known prior. Restaurants closed and pool
Stayed 1 night in Aug 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool then it closed!
Stayed 3 nights in Aug 2023

4/10 Poor

Terri

Travelled with partner
Disliked: Amenities, property conditions & facilities
Chose this hotel for resort style experience. Reserved a pool view room, but was told one wasn’t available. Got a sheet at check in listing that the pool and 2of 3 restaurants were closed. Had to walk around outside of building to get to room, which was very close to lobby, but that direct access was blocked due to construction. Room was outdated. Still charged a resort fee but couldn’t access any resort amenities. Room was outdated. About a$70 room that cost us over $200.
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Rob

Stayed 2 nights in Jul 2023

2/10 Terrible

Kianga

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Experience - Charge Back Initiated
So the first night was great. Then at 7am I noticed the sitting room area in our suite was blowing hot air thru the vents but I thought my husband had turned the heat on by accident as it was freezing in that room the night before. So we went about our day and spent a large part of the day at the pool. When we came back our room was 83 degrees and rising. Mind you it’s 110 degrees outside. So when I called the front desk their response: it’s a known issue & it’ll be fixed in the hour. Come get a free drink coupon. So we go get the coupons and order a drink to be told the coupons we have aren’t good for the drinks we ordered. After 15 mins - the manager agrees to comp them anyway. Waiter is not happy as he was also hoping for us to order more food but at this point - the lobby is hot. So we go back to the room - 90 degrees. So since we live in Phoenix and have air at home - we decided to leave. When I asked if we could get a refund for our night stay they we didn’t keep - we were told since we booked with hotels.com they won’t honor a refund. Hotels.com stated they need more time to work with the resort to “see if they are willing to refund.” Welp - I did a charge back and y’all can work that out with my bank. I’m not mad that the air went out - stuff happens. I’m mad that the resort literally refuses to give a refund or even a night stay credit. One free drink doesn’t help when my room is a sauna!
Stayed 2 nights in Jul 2023

8/10 Good

Paul

Travelled with family
Liked: Staff & service
The Location and the grounds of the Property were very good, but the rooms are dated and the Wi-Fi very spotty
Stayed 4 nights in Jun 2023