All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We felt very safe at this hotel. The staff was wonderful. Very helpful and nice. Ample parking. Breakfast selections were varied and appreciated.
We will go back to this hotel when we return to this area.
Kim
Stayed 2 nights in Mar 2024
Response from April on 4 Apr 2024
Thank you for taking the time to share your review Anna. We hope to see you again!
6/10 Okay
John Philamer
Travelled with family
1 Apr 2024
Liked: Cleanliness, staff & service
Was looking for room for 5 person family and this was good without having to get 2 rooms. Staff very friendly and helpful. Rooms well worn. The trundle bed option is a cool idea but mattress not clean. Sink was slow to drain due previous customers accumulation of hair and soap. Cleaned out the drain myself. I thought it would be too much if a hassle to have a plumber come out to check drain since the hotel was full. Breakfast was good. Basic scrambled eggs and DIY waffles. Nice fruit selection of bananas and oranges. Staff constantly filling food.
John Philamer
Stayed 3 nights in Mar 2024
Response from April on 2 Apr 2024
Thank you for staying with us. We really appreciate your feedback and has been shared with our management team.
The staff was very friendly and accommodating. The beds were very comfortable and we all slept great and the double hide-a-bed sofa allowed for plenty of space for everyone. My only complaint is that there weren't a lot of protein options available for breakfast.
Matthew
Stayed 1 night in Mar 2024
Response from April on 2 Apr 2024
Thank you for staying with us. We really appreciate you taking the time to leave us a review.
Great hotel in perfect location. Stayed with 2 kiddos under 9yrs old. Kids loved the waffle maker for breakfast and the heated pool.
Room was clean and hotel staff was very friendly.
Definitely would stay at this property again. Loved the location of the hotel and was able to walk to stores.
Only thing I would recommend would be a longer shower curtain so water doesn’t leak onto the floor.
Laise
Stayed 6 nights in Mar 2024
Response from April on 26 Mar 2024
Hello Laise,Thank you for taking the time to leave us a review. We enjoyed you visiting with us. Hope to see you again in the near future.
Enjoyed the proximity to loc shopping and Dining. Floor in our room was terrible. Looked lie a murder scene filled with stains. Grossssss
Jon
Stayed 2 nights in Feb 2024
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Jon,I apologize that you experienced stains on your floor. I have shared your comments with the housekeeping team to ensure this is an isolate incident.
Comfy couch, excellent location, yummy breakfast, near the mall so lots of food options, very clean room (my kids walk bare feet inside the room and did not get black).
Lisa
Stayed 1 night in Nov 2023
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Lisa, Thank you for taking the time to share about your experience. We are happy to hear that you enjoyed the room, breakfast, and location. We hope to welcome you again next time your travels bring you to the area!
6/10 Okay
Maria
29 Jan 2024
Maria
Stayed 1 night in Jan 2024
Response from Springhill Suites Chandler Team on 23 Mar 2024
Thank you for taking the time to share your feedback Maria. We apologize that your stay was below standard.
Property was great. Did have a wet carpet initially when we first arrived but staff believe it was shampooed prior and didn’t dry. I would really like breakfast time to be extended and lastly, it would be great to have an electric car charging port for all vehicle types. If not a plug to plug your own charger in over night while your
Resting.
Falon
Stayed 2 nights in Jan 2024
Response from Springhill Suites Team on 15 Jan 2024
Hello Falon,I apologize that you were checked into a room that had been shampooed and not fully dried. I will share your comments on extending breakfast time with the leadership team. Lastly, we are in process of getting car charging ports, we thank you for your patience.
10/10 Excellent
Gerald
13 Jan 2024
Gerald
Stayed 3 nights in Jan 2024
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Gerald,Thank you for taking the time to leave a review!
So I got a room for my best friend and her son for her birthday. It was a one night stay. my best friend had called me and told me that she just needed to put a card on file for $20 for incidentals and my best friend forgot her card and I forgot to tell her so she said tge manager upfront just had such an attitude with her and she felt bad so she asked me if I can go over there and I was getting off work so I went in And totally felt the attitude from that manager She made me not even want to check in .. I was charged twice for the incidentals because the first time I was charged in correctly was told they will run 20 and then run 20 again because they didn’t put the 20 under incidentals all together I was charge 41 not sure where the extra dollar charge came from. Then I find out the room that was given to me the tv didn’t work and when I called they said they had to put an order .. never had anyone come to fix the tv .. this was a gift to my best friend for her birthday and she did not feel comfortable hope the
Stephanie
Stayed 1 night in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Hello Stephanie,I apologize that we did not meet your expectations during your visit. I would like to clarify that the system initially authorizes your card for 1 to verify it is valid, and then authorizes for the 20 per night incidental hold. The additional 20 hold was to cover the parking fee, which we refunded.I will follow up with the team as to why the TV was not fixed during your stay. I again apologize for your experience.
Response from Springhill Suites Team on 10 Jan 2024
Hello Natalie, we appreciate the review!
6/10 Okay
JACKIE
Travelled with family
2 Jan 2024
Liked: Cleanliness, staff & service
JACKIE
Stayed 1 night in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Hello Jackie,I apologize that your stay was below standards. If there was anything we could improve on, please let us know.Thank you for taking the time to review your stay.
8/10 Good
Irving
2 Jan 2024
Irving
Stayed 5 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Irving, thank you for taking the time to review your stay!
4/10 Poor
Philip
2 Jan 2024
Liked: Staff & service
Philip
Stayed 2 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Philip, I apologize that we did not meet your standards during your stay.
8/10 Good
Felicia
1 Jan 2024
Felicia
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Felicia, we appreciate you taking the time to review your stay. We hope to welcome you again!
Response from Springhill Suites Team on 10 Jan 2024
Hello Wesley,I appreciate you taking the time to review your stay. Thank you for choosing to stay with us.
6/10 Okay
JoDee
Travelled with family
23 Dec 2023
Liked: Room comfort
JoDee
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
We apologize for falling short of your expectations during your stay.
6/10 Okay
Cory
Travelled with family
17 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Its pretty good. Just unhook the phone at night.
It was a gorgeous hotel. We hated the shower. No curtain. So the bathroom floor was soaked. We used our towels after our shower to clean the floor. Spmeone kept calling our room phone every 5-10 from 130am -2am. We love coming to this hotel but we didnt get much sleep. The staff was wonderful and very kind.
Cory
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Cory,We apologize that you were receiving late night phone calls and that you disliked the shower. Thank you for sharing your review.
6/10 Okay
Kurt
15 Dec 2023
Kurt
Stayed 2 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
We apologize that we did not meet your expectations during your stay Kurt.
Very clean rooms and the entire hotel smelled lovely from the minute you walked in. The breakfast was great and they even had hot breakfast sandwiches to go for people leaving early to eat on the road. Will absolutely stay here again. A really great price for what you get.
Roger
Stayed 2 nights in Dec 2023
Response from Team Springhill Suites on 10 Jan 2024
Hello Roger,Thank you for the wonderful review. We are exciting to welcome you again next time you are in the area!
6/10 Okay
jeannie, phoenix
Travelled with partner
4 Dec 2023
Disliked: Property conditions & facilities
The fast service at the front desk was good. The breakfast was good. Had to get a new iron because the one in the room was burnt. Was not informed of parking fee during registration. Price too high for quality of the room.
jeannie
Stayed 2 nights in Nov 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Jeannie,I apologize that we fell short of your expectations. I have shared your comments with the leadership team.