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Reviews of SpringHill Suites Phoenix Chandler/Fashion Center

3 out of 5
SpringHill Suites Phoenix Chandler/Fashion Center
225 N Metro Blvd, Chandler, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great night
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Stayed 3 nights in Jan 2024
Response from April on 14 Apr 2024
Hello Elizabeth,Thank you for taking the time to leave us a review. Hope to see you again.

10/10 Excellent

Sesley, Valencia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from April on 4 Apr 2024
Thank you for taking the time to share your review Anna. We hope to see you again!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We felt very safe at this hotel. The staff was wonderful. Very helpful and nice. Ample parking. Breakfast selections were varied and appreciated. We will go back to this hotel when we return to this area.
Stayed 2 nights in Mar 2024
Response from April on 4 Apr 2024
Thank you for taking the time to share your review Anna. We hope to see you again!

6/10 Okay

John Philamer

Travelled with family
Liked: Cleanliness, staff & service
Was looking for room for 5 person family and this was good without having to get 2 rooms. Staff very friendly and helpful. Rooms well worn. The trundle bed option is a cool idea but mattress not clean. Sink was slow to drain due previous customers accumulation of hair and soap. Cleaned out the drain myself. I thought it would be too much if a hassle to have a plumber come out to check drain since the hotel was full. Breakfast was good. Basic scrambled eggs and DIY waffles. Nice fruit selection of bananas and oranges. Staff constantly filling food.
Stayed 3 nights in Mar 2024
Response from April on 2 Apr 2024
Thank you for staying with us. We really appreciate your feedback and has been shared with our management team.

10/10 Excellent

Leora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with shopping and theater nearby
Stayed 1 night in Mar 2024
Response from April on 2 Apr 2024
Thank you for staying with us. We really appreciate you taking the time to leave us a review.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The beds were very comfortable and we all slept great and the double hide-a-bed sofa allowed for plenty of space for everyone. My only complaint is that there weren't a lot of protein options available for breakfast.
Stayed 1 night in Mar 2024
Response from April on 2 Apr 2024
Thank you for staying with us. We really appreciate you taking the time to leave us a review.

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 2 nights in Mar 2024
Response from April on 2 Apr 2024
Thank you for staying with us. We really appreciate you taking the time to leave us a review.

8/10 Good

Amelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a very convenient location so close to all the restaurants, to the chandler fashion mall, and the frws. Very nice city.
Stayed 1 night in Mar 2024
Response from April on 26 Mar 2024
Hello Amelia,Thank you for taking the time to leave us a review. We enjoyed you visiting with us. Hope to see you again in the near future.

8/10 Good

Laise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in perfect location. Stayed with 2 kiddos under 9yrs old. Kids loved the waffle maker for breakfast and the heated pool. Room was clean and hotel staff was very friendly. Definitely would stay at this property again. Loved the location of the hotel and was able to walk to stores. Only thing I would recommend would be a longer shower curtain so water doesn’t leak onto the floor.
Stayed 6 nights in Mar 2024
Response from April on 26 Mar 2024
Hello Laise,Thank you for taking the time to leave us a review. We enjoyed you visiting with us. Hope to see you again in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy access to main roads, right off the 101 freeway. Very clean and well kept.
Stayed 2 nights in Mar 2024
Response from April on 19 Mar 2024
Hello Thomas,Thank you so much for taking the time to leave us a review. Hope to see you again when your travels bring you back to the Chandler area.

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service
It has a free breakfast!
Stayed 4 nights in Mar 2024
Response from April on 16 Mar 2024
Hello Carrie,Thank you for taking the time to leave us a review.

8/10 Good

Chase

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very hot shower but other than that I was happy
Stayed 2 nights in Dec 2023
Response from April on 6 Mar 2024
Hello Chase,Thank you for letting us know about your stay. I will refer the issue of the hot water to our Engineering Team.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Close to Mayo Clinic.
Stayed 1 night in Feb 2024
Response from April on 6 Mar 2024
Hello John,Thank you for the review. Hope to see you again when you are back in the area.

8/10 Good

Alan

Stayed 3 nights in Feb 2024
Response from Springhill Suites Chandler Team on 23 Mar 2024
Thank you for taking the time to share your review Alan. We hope to see you again!

4/10 Poor

Jon

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Enjoyed the proximity to loc shopping and Dining. Floor in our room was terrible. Looked lie a murder scene filled with stains. Grossssss
Stayed 2 nights in Feb 2024
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Jon,I apologize that you experienced stains on your floor. I have shared your comments with the housekeeping team to ensure this is an isolate incident.

10/10 Excellent

Lisa, San Leandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy couch, excellent location, yummy breakfast, near the mall so lots of food options, very clean room (my kids walk bare feet inside the room and did not get black).
Stayed 1 night in Nov 2023
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Lisa, Thank you for taking the time to share about your experience. We are happy to hear that you enjoyed the room, breakfast, and location. We hope to welcome you again next time your travels bring you to the area!

6/10 Okay

Maria

Stayed 1 night in Jan 2024
Response from Springhill Suites Chandler Team on 23 Mar 2024
Thank you for taking the time to share your feedback Maria. We apologize that your stay was below standard.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from April on 26 Jan 2024
Hello Patrick, we appreciate the review!

8/10 Good

Richard

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Woo
Stayed 1 night in Jan 2024
Response from April on 26 Jan 2024
Richard, thank you for taking the time to leave us a review.

8/10 Good

Falon

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. Did have a wet carpet initially when we first arrived but staff believe it was shampooed prior and didn’t dry. I would really like breakfast time to be extended and lastly, it would be great to have an electric car charging port for all vehicle types. If not a plug to plug your own charger in over night while your Resting.
Stayed 2 nights in Jan 2024
Response from Springhill Suites Team on 15 Jan 2024
Hello Falon,I apologize that you were checked into a room that had been shampooed and not fully dried. I will share your comments on extending breakfast time with the leadership team. Lastly, we are in process of getting car charging ports, we thank you for your patience.

10/10 Excellent

Gerald

Stayed 3 nights in Jan 2024
Response from Springhill Suites Chandler Team on 25 Feb 2024
Hello Gerald,Thank you for taking the time to leave a review!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Springhill Suites Team on 15 Jan 2024
Thank you for taking the time to review Gregory!

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Springhill Suites Team on 15 Jan 2024
Hello Tanya,We appreciate you sharing your feedback.

10/10 Excellent

josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This place was very clean! And the staff was so accomadating and very nice!! Coming back for sure
Stayed 2 nights in Jan 2024
Response from Springhill Suites Team on 15 Jan 2024
Thank you for sharing about your stay Josh. We are happy that you enjoyed your stay and can't wait to welcome you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Springhill Suites Team on 15 Jan 2024
Thank you!

4/10 Poor

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I won’t stay here again
So I got a room for my best friend and her son for her birthday. It was a one night stay. my best friend had called me and told me that she just needed to put a card on file for $20 for incidentals and my best friend forgot her card and I forgot to tell her so she said tge manager upfront just had such an attitude with her and she felt bad so she asked me if I can go over there and I was getting off work so I went in And totally felt the attitude from that manager She made me not even want to check in .. I was charged twice for the incidentals because the first time I was charged in correctly was told they will run 20 and then run 20 again because they didn’t put the 20 under incidentals all together I was charge 41 not sure where the extra dollar charge came from. Then I find out the room that was given to me the tv didn’t work and when I called they said they had to put an order .. never had anyone come to fix the tv .. this was a gift to my best friend for her birthday and she did not feel comfortable hope the
Stayed 1 night in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Hello Stephanie,I apologize that we did not meet your expectations during your visit. I would like to clarify that the system initially authorizes your card for 1 to verify it is valid, and then authorizes for the 20 per night incidental hold. The additional 20 hold was to cover the parking fee, which we refunded.I will follow up with the team as to why the TV was not fixed during your stay. I again apologize for your experience.

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean hotel really nice breakfast was amazing thank you guys so much went out there for the far west championship odp we came from nevada
Stayed 3 nights in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Hello Alyssa,I am happy to hear you enjoyed the property and the breakfast. We hope to welcome you again next time your travels bring you to the area!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Thank you for the rating Andrea!

10/10 Excellent

Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Thank you for taking the time to rate your stay Milton!

10/10 Excellent

Vi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about. Everything is great
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Thank you for taking the time to review your stay Vi. I am so happy that everything was great. We hope to welcome you again!

8/10 Good

Theresa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
close to shopping
Stayed 1 night in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Hello Theresa,Thank you for the review!

8/10 Good

Jason

Stayed 5 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Thank you for taking the time to rate your stay Jason. Happy to see it was a good one!

8/10 Good

Natalie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Hello Natalie, we appreciate the review!

6/10 Okay

JACKIE

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Springhill Suites Team on 10 Jan 2024
Hello Jackie,I apologize that your stay was below standards. If there was anything we could improve on, please let us know.Thank you for taking the time to review your stay.

8/10 Good

Irving

Stayed 5 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Irving, thank you for taking the time to review your stay!

4/10 Poor

Philip

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Philip, I apologize that we did not meet your standards during your stay.

8/10 Good

Felicia

Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Felicia, we appreciate you taking the time to review your stay. We hope to welcome you again!

10/10 Excellent

Yinan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with good breakfast .
Stayed 3 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Yinan,Thank you for sharing that the hotel and breakfast were really good. We hope to welcome you again!

10/10 Excellent

Griselda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/out, clean and spacious room.
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Griselda,Thank you for sharing that check-in and check-out were easy and that the room was clean and spacious. I am glad you enjoyed your stay!

10/10 Excellent

Trevor

Stayed 1 night in Dec 2023
Response from April on 26 Jan 2024
Hello Trevor, we appreciate the review!

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Wesley,I appreciate you taking the time to review your stay. Thank you for choosing to stay with us.

6/10 Okay

JoDee

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
We apologize for falling short of your expectations during your stay.

6/10 Okay

Cory

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Its pretty good. Just unhook the phone at night.
It was a gorgeous hotel. We hated the shower. No curtain. So the bathroom floor was soaked. We used our towels after our shower to clean the floor. Spmeone kept calling our room phone every 5-10 from 130am -2am. We love coming to this hotel but we didnt get much sleep. The staff was wonderful and very kind.
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Cory,We apologize that you were receiving late night phone calls and that you disliked the shower. Thank you for sharing your review.

6/10 Okay

Kurt

Stayed 2 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
We apologize that we did not meet your expectations during your stay Kurt.

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Kristen, thank you for taking the time to rate your stay!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near shopping stores
Stayed 1 night in Dec 2023
Response from April on 10 Dec 2023
Dear Melissa,Thank you for taking the time to leave us a review.

8/10 Good

Clarice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 10 Jan 2024
Thank you for the review Clarice!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay highly recommended.
Very clean rooms and the entire hotel smelled lovely from the minute you walked in. The breakfast was great and they even had hot breakfast sandwiches to go for people leaving early to eat on the road. Will absolutely stay here again. A really great price for what you get.
Stayed 2 nights in Dec 2023
Response from Team Springhill Suites on 10 Jan 2024
Hello Roger,Thank you for the wonderful review. We are exciting to welcome you again next time you are in the area!

6/10 Okay

jeannie, phoenix

Travelled with partner
Disliked: Property conditions & facilities
The fast service at the front desk was good. The breakfast was good. Had to get a new iron because the one in the room was burnt. Was not informed of parking fee during registration. Price too high for quality of the room.
Stayed 2 nights in Nov 2023
Response from Springhill Suites Team on 10 Jan 2024
Hello Jeannie,I apologize that we fell short of your expectations. I have shared your comments with the leadership team.