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Reviews of Springhill Suites By Marriott Phoenix Glendale Peoria

3 out of 5
Springhill Suites By Marriott Phoenix Glendale Peoria
7810 W Bell Rd, Glendale, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1001 reviews" "
Rating 8 - Good. 206 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenny, Goodyear

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Mina on 14 May 2024
Thank you!

10/10 Excellent

Jackie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, great staff, nice room. Wish the room rate could have been lower, but overall pleased.
Stayed 1 night in May 2024
Response from Eric on 11 May 2024
Thank you for your feedback! We are glad you enjoyed your stay!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Close to shopping and plenty of dining options. Room was comfortable. Friendly staff. Even the breakfast was good with plenty of options. Would stay here again.
Stayed 2 nights in May 2024
Response from Mina on 10 May 2024
Thank you for staying with us and sharing your experience.

10/10 Excellent

peter, green valley

Cf
Stayed 1 night in May 2024
Response from Mina on 14 May 2024
Thank you

10/10 Excellent

Emily Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great breakfast.
Stayed 7 nights in Apr 2024
Response from Eric on 8 May 2024
We are glad you enjoyed your stay! We hope to see you again!

10/10 Excellent

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sucks. It hurts my back. The king size bed in 203 has a heavy dent on side of the bed, like a heavy person slept there forever. Reported it to the front desk. Other than that, great experience with staff and overall stay.
Stayed 2 nights in Apr 2024
Response from Mina on 2 May 2024
Sorry to hear about this. We will investigate this thank you for bringing it to our attention.

10/10 Excellent

Brenda, Mt Dora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super clean and the staff was very friendly. The breakfast each day was just what we needed. We would definitely stay here again should we come to Phoenix again.
Stayed 6 nights in Apr 2024
Response from Eric on 27 Apr 2024
We are happy you enjoyed your stay with us! We appreciate the kind words. We look forward to seeing you again whenever you are back in Phoenix.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check in and check out. Room was clean and cold and the beds were comfortable. Breakfast was 8/10.
Stayed 1 night in Apr 2024
Response from Eric on 24 Apr 2024
Thank you for your feedback! We are happy you enjoyed your stay!

10/10 Excellent

Kazimiera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and service. Thanks.
Stayed 1 night in Apr 2024
Response from Eric on 24 Apr 2024
W are glad you enjoyed your stay! Thank you and we hope to see you again!

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
The checkin clerk was very pleasant and accommodating. The property is dated but clean.
Stayed 1 night in Apr 2024
Response from Eric on 16 Apr 2024
Thank you for your feedback, we are very glad you enjoyed your stay!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was a breeze. Property and rooms look to be well-maintained. Very pleased with this hotel.
Stayed 1 night in Apr 2024
Response from Eric on 10 Apr 2024
We are glad you enjoyed your stay with us. We hope to have you again sometime soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eric on 5 Apr 2024
Thank you!

8/10 Good

Lori, Glendale

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Eric on 2 Apr 2024
Thank you

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here 5 times over past 4 years when in Phoenix area and will continue to stay here in future when in town. Place is clean, staff are friendly, and there are countless food options that are easily walkable from property.
Stayed 4 nights in Mar 2024
Response from Eric on 30 Mar 2024
Thank you for being our guest for the last few years. We are glad we are able to provide you with a service that has you coming back year after year. We appreciate your loyalty and and are looking forward to seeing you again!

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eric on 20 Mar 2024
Thank you!

10/10 Excellent

Nanotine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very convenient! The staff is very friendly!
Stayed 1 night in Mar 2024
Response from Eric on 19 Mar 2024
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Paul, Appleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really nice check in after a long day of driving. The host was very friendly and welcoming to the Phoenix area. The hotel is in a great location and our room is spacious, clean, and perfect for us. I would highly recommend this hotel and plan to come back the next time we are in town.
Stayed 1 night in Mar 2024
Response from Eric on 16 Mar 2024
Thank you for the kind words! We are glad we we able to provide you with an excellent stay and that you were able to refresh and recharge! Thank you for staying with us and we hope to see you again soon.

6/10 Okay

Armando

Liked: Cleanliness, staff & service, amenities
Overall a decent place to stay, price a little higher due to spring training. The room was acceptable, except for the fowl smell coming from the sink. We had to close the drain and plug the overflow hole so that the smell didn’t come out. It wasn’t a big enough issue to move, since we were gone all day and only had to deal with it for 5/10 minutes in the morning. Other than that the hotel was fine for me and would plan another stay there. But next time I’m checking for possible drain issue right way.
Stayed 5 nights in Feb 2024
Response from Eric on 6 Mar 2024
Dear Armando,Thank you for staying with us. Thank you for letting us know about the sink, we'll have our maintenance staff take a look and fix the issue. We apologize for the issue during your stay and we hope to see you again!

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic check in team! Fast and very professional!
Stayed 1 night in Feb 2024
Response from Eric on 2 Mar 2024
We're glad we made a good impression! Thank you for staying with us!

10/10 Excellent

Darli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a short trip
Response from Eric on 2 Mar 2024
Thank you! We appreciate the feedback!

8/10 Good

gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 7 nights in Feb 2024
Response from Eric on 2 Mar 2024
Thanks!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious. Breakfast was fresh. Staff was very nice. Near a ton of restaurants.
Stayed 5 nights in Feb 2024
Response from Eric on 2 Mar 2024
Thank you! It was a pleasure to serve you and we hope to see you again!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Eric on 2 Mar 2024
Thank you!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good comfortable place to stay. Will stay again
Stayed 1 night in Feb 2024
Response from Eric on 2 Mar 2024
Thank you, we hope to see you again soon!

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, breakfast was good. Waffles, eggs, cereal & sausage or bacon. Room was comfortable, had a couple tv’s. Shopping mall was across the parking lot & restaurants within walking distance. (5-10min walk)
Response from Eric on 2 Mar 2024
Thank you the review. We are glad you enjoyed your stay!

10/10 Excellent

Rex

Stayed 1 night in Feb 2024
Response from Eric on 2 Mar 2024
Thanks!

10/10 Excellent

Katruna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Eric on 2 Mar 2024
We appreciate it!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eric on 2 Mar 2024
Thank you!

10/10 Excellent

Lole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eric on 2 Mar 2024
Thanks!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Eric on 2 Mar 2024
Thank you!

8/10 Good

Allen

Liked: Cleanliness, amenities, property conditions & facilities
Good location for walking to grocery and eating. Cleaning staff threw away some groceries left in a bag on desk.
Stayed 6 nights in Jan 2024
Response from Eric on 24 Jan 2024
We appreciate your response! Thank you for letting us know about the groceries, we are sorry you had to deal with that. I will speak with our housekeeping staff and ensure it doesn't happen again.

10/10 Excellent

Sarah E

Liked: Cleanliness, staff & service, property conditions & facilities
The beds and pillows were super comfortable! We really enjoyed our stay & I am very picky!
Stayed 1 night in Jan 2024
Response from Eric on 2 Mar 2024
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric on 24 Jan 2024
Thanks!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic front desk service, great room. Very pleasant stay.
Stayed 1 night in Jan 2024
Response from Mina on 23 Jan 2024
Thank you so much. Was there anyone in particular that helped you so we can recognize them?

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
My experience was okay, when I first arrived I immediately noticed the place was dirty. The couch had white stains, the bathroom was not clean. The shower had hair, the toilet had pee stains at the bottom, there was visible dust everywhere, and the outside of the microwave did not look like it was wiped. After realizing it was dirty I felt pretty uncomfortable. The place is small compared to other locations, they had only one main elevator which was an inconvenience. Lastly, it stated that there was a smart tv but all it had was Netflix and YouTube. Overall 3/5
Stayed 1 night in Jan 2024
Response from Mina on 23 Jan 2024
Oh no I am so sorry this is unacceptable. Could you please send me what room you were in and the dates. I am very sorry you had a bad experience it is very important that this is an isolated situation. Thank you for sharing this with us so we can work on improving this.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Eric on 24 Jan 2024
Thank you.

8/10 Good

jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric on 18 Jan 2024
Thank you!

10/10 Excellent

RODNEY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Great place. My only issue was that we stayed on the 3rd floor. It's the only floor without an ice maker.
Stayed 1 night in Jan 2024
Response from Eric on 18 Jan 2024
Thank you for your respond, we are glad you enjoyed your stay!

10/10 Excellent

stormi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric on 18 Jan 2024
Thanks!

8/10 Good

Tylena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange layout / housekeeping
The refrigerator in our room wasn’t working. The layout in the lobby where the coffee was outside of the elevator was a little strange. The layout for the breakfast buffet area was strange as well. People kept getting clustered together and it was hard to move around. We came back to our room after being gone most of the day and the housekeeper had kept the latch open so they could come and go while cleaning the room. However when we got back the housekeeper was about 4 rooms down and they forgot to put the latch back so our room was cracked open for who knows how long. Another family we knew staying there noticed the same thing up on the 4th floor where they were staying.
Stayed 2 nights in Jan 2024
Response from Mina on 16 Jan 2024
I am so sorry about the door latch. It is defiantly not allowed for the staff to use the door latch's so we will have a meeting on this right away. As for the breakfast lay out we have the coffee station away from breakfast to avoid a crowd and to give the breakfast buffet area more room sorry you were unhappy with the lay out. We can't avoid congestion when people come down for breakfast at the same time. We appreciate the feedback and are always looking for ways to improve.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious!
It was great! We had a good night sleep it was very quiet and the room was spacious, for a hotel that is saying something! The food was good in the morning too!
Stayed 1 night in Jan 2024
Response from Mina on 16 Jan 2024
Thank you for sharing your stay with us we appreciate it!

10/10 Excellent

Luke, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eric on 18 Jan 2024
Thank you!

10/10 Excellent

Mitchell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Staff was so welcoming. I thoroughly enjoyed my stay. Perfect location as well.
Stayed 4 nights in Jan 2024
Response from Mina on 16 Jan 2024
Thank you we will share with our staff your experience.

10/10 Excellent

Cindi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
The stay was great, we checked in around 11:00pm and the front desk person was very helpful. We booked through hotels.com at the last minute and they booked us a room that wasn't available, but Springhill Suites was able to figure out a suitable room that was clean and stocked. Lesson learned, book directly when you're on the road looking for a place to stay at the last minute.
Stayed 1 night in Jan 2024
Response from Eric on 11 Jan 2024
We are glad we were able to help! Thank you again for staying with us and we hope your future travels go just as well!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We stayed before and everything was great, so we thought we would stay again. The location was good, right by the mall but quiet. Everything was good except the mini fridge was not working and I did not notice because I just put all of our drinks in it to keep them cold and did not bother with it until late at night when I got thirsty. Nothing was cold and so my husband had to go get some ice...but that did not keep the other drinks cold. We had planned to use those on the trip home. Disappointing...but that was the only problem, so I still give it high marks. If we stay again, that will be on my special requests to make sure everything is in working order.
Stayed 1 night in Jan 2024
Response from Mina on 9 Jan 2024
Oh no I am so sorry that the fridge was not cold. What room number was it so we can get it replaced?Thank you for sharing the feedback we appreciate you.

10/10 Excellent

Debbie, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Jan 2024
Response from Eric on 11 Jan 2024
Thank you!

10/10 Excellent

Rian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay a lot of places you can shop in the area also clean place to stay helpful staff and quiet area. I would stay there again.
Stayed 1 night in Jan 2024
Response from Eric on 11 Jan 2024
We are glad you enjoyed your stay. Hopefully we'll see you again the next time you're in town!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric on 11 Jan 2024
Thanks!

10/10 Excellent

Sappia

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Dec 2023
Response from Eric on 11 Jan 2024
We appreciate it!

8/10 Good

Yvonne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric on 11 Jan 2024
Thank you!