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Reviews of DoubleTree by Hilton Phoenix Chandler

4 out of 5
DoubleTree by Hilton Phoenix Chandler
7475 W Chandler Blvd, Chandler, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 452 out of 986 reviews" "
Rating 8 - Good. 271 out of 986 reviews" "
Rating 6 - Okay. 126 out of 986 reviews" "
Rating 4 - Poor. 80 out of 986 reviews" "
Rating 2 - Terrible. 57 out of 986 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl L

Liked: Cleanliness, amenities, property conditions & facilities
Bartender at the property had a horrible attitude,argued with guests about the channel and volume of 1 of 2 tvs at the bar. There were several complaints from guests throughout the time I was at the bar. This attitude does not represent the DoubleTree / Hilton brand as I have come to experience it.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, rooms were clean and comfortable. In a very good area. Great experience overall
Stayed 2 nights in Mar 2024

6/10 Okay

Cheyenne

Business traveller, Travelled with partner
Disliked: Amenities
Staff was great. Did not enjoy how hard the bed was. The curtains didn’t shut all the way and you can hear outside the room very easily. Did not enjoy the shower because there was no door so water got all over the floor. Only impressed by the cookies. Will not be staying here again
Stayed 1 night in Mar 2024

10/10 Excellent

Beatriz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Staff was friendly. My kids loved the hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrzej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Doubletree by Sheraton, though the breakfast offerings on a Sunday were disappointing. Other Doubletrees by Hilton had a sumptuous buffet on Sundays.
Stayed 1 night in Mar 2024

6/10 Okay

Alyssa

Travelled with family and small children
Disliked: Staff & service
Got cookies after our stay
Stayed 2 nights in Mar 2024

2/10 Terrible

mona

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
"The hotel experience was extremely unpleasant. On Friday night, while in our room, we heard a fight break out in the room three doors down. Shortly after, a woman came out screaming for help, followed by gunshots just minutes later. It was a horrifying experience that left my husband and me in shock. Despite the alarming situation, the hotel's customer service was severely lacking. No one reached out or came to check on us to ensure our safety. We felt completely unsafe during our stay and didn't sleep until morning."
Stayed 3 nights in Mar 2024
Response from Chris on 25 Mar 2024
We appreciate your feedback. As you can imagine, the experience you had at our property was both rare and sensitive but be assured it was handled safely by proper authorities as not to cause any further, unnecessary unrest for guests at that late hour. Thank you for your understanding and patience toward the situation.

4/10 Poor

Christopher

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room was dirty had to clean myself
Stayed 3 nights in Mar 2024

10/10 Excellent

travis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 2 nights in Mar 2024

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities
There are homeless people outside. Surrounded by motel 6 and right next to a huge freeway wall. Worst Hilton I’ve ever seen. Prior to checking in I was told I would be able to get a digital key and was told to that I had to come in. I only had tap pay available. When I called to see if they would accept it they said no… and refused to refund my booking which was made 40 min prior, under the assumption I would be able to use the digital key.
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Laurene

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub jets were missing the diffusers; water shot straight up. The heated pool was cold. Nice gal at the front desk.
Stayed 1 night in Feb 2024

10/10 Excellent

Randy, Irvine

Stayed 1 night in Jan 2024

6/10 Okay

Nakia

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Tiara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like how the housekeeping kept rushing us when it came to checkout time.
Stayed 4 nights in Jan 2024

10/10 Excellent

Dave

Stayed 1 night in Jan 2024

10/10 Excellent

Erica

Travelled with partner
Stayed 1 night in Jan 2024

10/10 Excellent

CHANDRAVADAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quiet friendly place
Stayed 13 nights in Dec 2023

10/10 Excellent

Brittani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful facility
Stayed 1 night in Jan 2024

4/10 Poor

Joshua

Stayed 1 night in Jan 2024

6/10 Okay

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
New Year’s Trip
Customer service was good during check in/out. Our room was dirty. The bathroom was full of hair on the floor and in the shower. The bedding was stained. The mattress was very uncomfortable. We felt the springs and woke up with back pain each morning. We never saw housekeeping or other staff on our floor. Hotel was near shopping and restaurants.
Stayed 3 nights in Dec 2023

10/10 Excellent

Shamonique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was super friendly. Very welcoming, clean, and comfortable. Would definitely stay here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Great place for singles for family stays. Everything is clean and food is great. The best part is that they have a Starbucks as well so its great when wanting to grab a nice cup of coffee.
Stayed 1 night in Dec 2023

6/10 Okay

Debra

Stayed 1 night in Dec 2023

6/10 Okay

Joshua

Stayed 1 night in Dec 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Cheryl

Liked: Property conditions & facilities
Clean
Stayed 1 night in Dec 2023

10/10 Excellent

Makayla

Stayed 3 nights in Nov 2023

10/10 Excellent

Percingula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and rooms were clean.
Stayed 1 night in Nov 2023
Response from Guest Services on 21 Nov 2023
So glad you enjoyed your stay with us Jason

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on 21 Nov 2023
Thank you for the 10/10 Angie.

4/10 Poor

Fernando

Stayed 1 night in Nov 2023

10/10 Excellent

Travis

Stayed 2 nights in Oct 2023
Response from Guest Services on 21 Nov 2023
We appreciate the 5/5, Travis

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful patio bar and pool area....rooms super clean and all staff very nice
Stayed 1 night in Nov 2023
Response from Guest Services on 21 Nov 2023
Thank you, Ricardo, We are so pleased you enjoyed your stay with us

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Nov 2023
Response from Guest Services on 21 Nov 2023
Thank you for the 5/5, Amanda

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on 21 Nov 2023
We appreciate the 10/10 Gerardo

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful
Stayed 1 night in Oct 2023
Response from Guest Services on 21 Nov 2023
Thank you for the 10/10 Amanda

8/10 Good

Maria

Stayed 1 night in Oct 2023
Response from Guest Services on 21 Nov 2023
Thank you for the 8/10 Maria

10/10 Excellent

Dale

Travelled with partner
Location to the airport
Stayed 4 nights in Oct 2023
Response from Guest Services on 21 Nov 2023
Thank you, Dale, for the 5/5 review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Excellent!!
Stayed 3 nights in Oct 2023
Response from Guest Services on 21 Nov 2023
We appreciate the 5/5, Lisa

10/10 Excellent

stephany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 21 Nov 2023
We appreciate the 10/10 stephany

6/10 Okay

Charlenena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, friendly staff. Lack of communication between hotel, third parties( I.e; Expedia) and guests.
Stayed 3 nights in Oct 2023
Response from Guest Services on 21 Nov 2023
We apologize, Charlenena that you felt there was a lack of communication between our hotel and Expedia. Pleased you found our location convenient and staff friendly.

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Services on 21 Nov 2023
Thank you for the 10/19 Alexandra

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 24 Oct 2023
Thank you Michael!

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the hotel was very good and the breakfast was very very good in choices and quality
Stayed 1 night in Oct 2023
Response from Guest Services on 23 Oct 2023
Thank you for the 5/5 Luisa

8/10 Good

ross

Liked: Cleanliness, amenities, property conditions & facilities
I chose the property because it was near my daughters house and I am a Hilton Honors member . The dining was limited and the place seemed understaffed .
Stayed 3 nights in Oct 2023
Response from Guest Services on 23 Oct 2023
Thank you for the feedback, Ross. We do have a restaurant and bar onsite, limited room service and a market that is opened daily with a variety of food options. We have passed your feedback regarding staffing along to our General Manager as we want to ensure we are providing our guests the best possible experience.

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on 23 Oct 2023
Thank you for submitting your feedback,

10/10 Excellent

Maia

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, check in was super easy! The only thing I would say is expedia as well as doubletree website stated there was a $50 deposit. When I got there it was $150. Now I am not sure if this included additional taxes that were not listed. Nonetheless, the hotel and Expedia could improve on breaking down this information a little further.
Stayed 3 nights in Oct 2023
Response from Guest Services on 23 Oct 2023
Thank you for the insight about the deposit.. we'll look for this information and ensure it's corrected. We appreciated your feedback!