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Reviews of Quality Inn Chandler I-10

2.5 out of 5
Quality Inn Chandler I-10
255 N Kyrene Rd, Chandler, AZ

Reviews

6.8
Rating 10 - Excellent. 275 out of 1005 reviews" "
Rating 8 - Good. 279 out of 1005 reviews" "
Rating 6 - Okay. 163 out of 1005 reviews" "
Rating 4 - Poor. 140 out of 1005 reviews" "
Rating 2 - Terrible. 148 out of 1005 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast selection.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Dear Tony, Well, hot diggity dog! A solid 4 out of 5 rating from you? We're doing a little happy dance over here! It's fantastic to hear that you enjoyed our breakfast selection—it's always a pleasure to start the day on a delicious note, right?Your feedback means the world to us, and we're thrilled to know that we hit the mark with one of the most important meals of the day. We're constantly looking for ways to elevate our offerings, so your comments are like gold to us.Thank you for choosing to stay with us and for sharing your experience. We can't wait to welcome you back for another round of breakfast bliss and all-around awesomeness!

2/10 Terrible

Jane

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room itself had many problems that should have been addressed before it was rented. The toilet ran constantly, wasting tons of water & making noise. The refrigerator made a loud buzzing noise. The temperature regulator on the A/C unit worked but the fan was very loud unceasingly, probably due to dirt in the unit. Finally the TV was very difficult to use. Hard to turn on, difficult to select channels, & once it was on I couldn't turn it off! I actually played it with the sound off all night & when I vacated the room it was still on.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 23 Mar 2024
Dear Jane, We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is invaluable to us, and we deeply regret that the condition of your room fell short of your expectations. We have already addressed these issues with our housekeeping team to ensure that such oversights do not recur in the future. It is unacceptable that you had to contend with a running toilet, a noisy refrigerator, a malfunctioning A/C unit, and difficulty with the TV operation. Please accept our heartfelt apologies for the discomfort and frustration you endured. Your concerns have been taken seriously, and we are committed to rectifying these shortcomings promptly. We genuinely hope to have the opportunity to regain your trust and provide you with a seamless and enjoyable stay on your next visit.

8/10 Good

Maurice, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was better than average. The condition of the building needs work. Reasonably clean. Great parking and good location.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 23 Mar 2024
Dear Maurice, Thank you for sharing your feedback with us following your recent stay. We're delighted that you found your experience with us better than average and appreciated our convenient parking and prime location. However, we're truly sorry to learn of your concerns regarding the condition of the building. Please don't worry- we take such feedback seriously, and our housekeeping team has already been informed and is actively working to address any areas that need improvement. We are committed to providing a comfortable and welcoming environment for all our guests, and your comments help us in our ongoing efforts to enhance our facilities. We hope to welcome you back for an even more enjoyable stay in the future.

2/10 Terrible

Raeline

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 23 Mar 2024
Dear Raeline, We deeply regret to hear that your experience fell short of expectations. Your satisfaction is our utmost priority, and we're genuinely sorry for any inconvenience or disappointment you may have encountered during your stay. Please don't worry, we've already had a thorough discussion with our housekeeping team regarding your concerns to ensure that these issues are addressed promptly and effectively. Your feedback is invaluable as we continuously strive to enhance our guests' experiences. We sincerely hope to have the opportunity to regain your trust and welcome you back for a more seamless stay in the future.

6/10 Okay

Gary

Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 12 Mar 2024
Dear Gary,We're thrilled to have had you as our guest! While we're delighted to see you've rated us a solid 3 out of 5, we're also eager to learn more about your experience. Your feedback is incredibly valuable to us as it helps us continually improve and ensure each stay is nothing short of exceptional. If there's anything specific you loved or anything we could have done better, please don't hesitate to reach out. We're here to make every moment of your stay memorable and can't wait to welcome you back for an even better experience!

6/10 Okay

Gary

Liked: Cleanliness, amenities, property conditions & facilities
It was fine
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 10 Mar 2024
Hi Gary,We appreciate your feedback and are glad to hear that your stay was satisfactory. Our team works diligently to ensure all guests have a comfortable experience, and we're pleased that we met your expectations. If there are any specific areas where you feel we could improve, please don't hesitate to share them with us. Your input helps us continuously enhance our services for future guests.

4/10 Poor

Leslie

Disliked: Cleanliness, property conditions & facilities
Old property in much need of refurbishing. Bathroom tub/shower needs complete replacement. Warm water only in shower. No blankets provided on bed. Morning desk person sat with feet on desk and said if I wanted a blanket I’d have to get it from the maid on the floor.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 8 Mar 2024
Dear Leslie,We deeply apologize for the inconveniences you experienced during your recent stay at our hotel. Your feedback regarding the state of our property, particularly the condition of the bathroom and the lack of amenities, is truly concerning. We understand the importance of a comfortable and enjoyable stay, and it's disheartening to hear that we fell short of your expectations. Rest assured, we are taking your comments seriously and will address these issues promptly to ensure that future guests do not encounter similar issues. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back for a much-improved experience in the future.

4/10 Poor

Renee

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rooms not cleaned daily, no wash cloths, broken air conditioner, banged loudly had to be turned off, no clock in room. Staff inattentive.
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Dear Renee,I'm truly sorry to hear about the challenges you faced during your stay with us. It's disappointing to learn that our housekeeping services fell short of your expectations, and I completely understand how important cleanliness and comfort are during a hotel stay. Additionally, the issues with the air conditioner and the noise disturbance are certainly not reflective of the experience we aim to provide. We appreciate you bringing these matters to our attention, and I assure you that we will address them promptly to ensure that future guests do not encounter similar inconveniences. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was adequate. The television outdated- needs to allow streaming services. There was damage to the walls that was not fixed.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 6 Mar 2024
Dear Heather,We're truly sorry to hear about your experience during your stay. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused by the outdated television and the damage to the walls. We understand the importance of modern amenities and maintaining the quality of our accommodations. Please rest assured that we are taking immediate steps to address these issues to ensure a more comfortable and enjoyable stay for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for a more seamless experience.

6/10 Okay

kristina

Liked: Amenities
Nice
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 3 Mar 2024
Hi Kristina,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Poor

Kenneth, Sierra Vista

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Dear Kenneth,We're truly sorry to hear about your experience during your recent stay with us. Your feedback is invaluable in helping us understand where we fell short and how we can improve. We aim to provide exceptional service and comfort to all our guests, and it's clear we didn't meet your expectations this time. If there are specific issues you encountered that you'd like to discuss further, please don't hesitate to reach out to us directly. We sincerely hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

4/10 Poor

Spencer

Business traveller
Disliked: Cleanliness, property conditions & facilities
location was good however facility needs to be cleaned in hallways and in elevators. They change towels but don't make up beds.
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 26 Feb 2024
Dear Spencer,Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback, and I want to extend my sincerest apologies for any inconvenience you encountered during your stay. Please know that cleanliness and comfort are our top priorities, and we are deeply disappointed to hear that we fell short of your expectations in these areas. Rest assured, your concerns have been shared with our housekeeping team for immediate attention. We are committed to providing a welcoming and pristine environment for all our guests, and we will take proactive steps to ensure that your next visit exceeds your expectations. We value your patronage and hope to have the opportunity to restore your faith in our hotel. Thank you again for bringing these matters to our attention.

4/10 Poor

Becky

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The fire alarm in the room had a plastic bag over it. No towel racks in bathroom. Toilet paper did not have a dispenser. The tub area was all cracked. The sheets were very wrinkled.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 21 Feb 2024
Dear Becky,We are very sorry to hear about your experience during your recent stay. Your feedback is invaluable to us and we apologize for any inconvenience. The issues you highlighted with the smoke alarm, toiletries, state of the bath and wrinkled sheets are certainly not up to our standards and we are committed to resolving them quickly. Please note that we take your comments seriously and are working hard to resolve these issues to ensure a more comfortable and enjoyable experience for all guests. We appreciate your patience and hope to have the opportunity to welcome you for a much better stay in the future.

2/10 Terrible

Derrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Feb 2024
Dear Derrick,We're truly disheartened to see your dissatisfaction reflected in your rating. We understand that your experience fell short of expectations, and we genuinely apologize for any shortcomings you encountered during your stay. We value all feedback, and although we wish we had more specific insights to address your concerns, please know that your comfort and satisfaction are our top priorities. We would love the opportunity to learn more about your experience and make things right. Your feedback is invaluable in helping us improve, and we hope to have the chance to exceed your expectations in the future.

8/10 Good

Jose

Liked: Staff & service
Comfortable pillows and blackout curtains were highly effective. Plenty of toilet paper stocked. Smelled like smoke inside my room and weed outside the property. Close to several eateries at each corner of the intersection.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Dear Jose, We're overjoyed to hear about your overall positive experience during your stay! It's fantastic to know that you found our comfortable pillows and blackout curtains to your liking, ensuring a restful night's sleep. We're also delighted to hear that our attention to detail in stocking plenty of toilet paper didn't go unnoticed. However, we apologize for any inconvenience caused by the smoke smell in your room and the aroma outside the property. We're continuously working to improve our air quality standards to ensure a fresh and pleasant environment for all our guests. It's wonderful that you appreciated the convenient location, with a variety of eateries just around the corner. We hope to welcome you back for another enjoyable stay soon!

4/10 Poor

Mario

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and neglected. Unfriendly staff, they did not clean the room after the first night. I won't go back to that place.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 12 Feb 2024
Dear Mario,We're truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that the condition of the property and the service you received fell short of your expectations. We strive to provide a welcoming and comfortable environment for all our guests, and we regret that we missed the mark during your stay. Rest assured, we take your feedback seriously and will address the issues you've highlighted to ensure a better experience for future guests. We sincerely hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for bringing these concerns to our attention.

8/10 Good

Matthew Scott

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't have hot water in the morning.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 9 Feb 2024
Dear Matthew,I'm genuinely sorry to hear about your experience with the lack of hot water during your stay. We understand how essential a hot shower is to start the day off right, and we apologize for any inconvenience this may have caused you. Rest assured, we take your feedback seriously and will work diligently to address this issue promptly to ensure it doesn't occur in the future. Your comfort and satisfaction are of the utmost importance to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a much-improved experience.

8/10 Good

Sue

Travelled with partner
Old and needs updating.?
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 7 Feb 2024
Dear Sue,We're truly sorry to hear about your experience at our hotel. Your feedback is invaluable to us, and we apologize for any inconvenience caused by the outdated facilities. Rest assured, we're continuously striving to enhance our guests' experiences, and we'll take your comments into serious consideration as we plan for future improvements. We hope you'll give us another chance to exceed your expectations on your next visit. Thank you for bringing these issues to our attention.

4/10 Poor

Marvin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures were deceiving, the property was dirty, and the breakfast was not served hot. Overall was not a great experience.
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on 7 Feb 2024
Dear Marvin,We extend our sincerest apologies for the disappointment you experienced during your recent stay with us. It deeply troubles us to hear that the presentation of our property did not align with your expectations based on the provided images. Maintaining cleanliness and ensuring a welcoming atmosphere are top priorities for us, and we regret that we fell short in meeting these standards during your visit. Additionally, we apologize for the oversight regarding the temperature of the breakfast items. Please know that your feedback is invaluable to us, and we will take immediate action to address these concerns to prevent any recurrence in the future. We hope for the opportunity to regain your trust and provide you with the exceptional experience that you rightfully deserve should you choose to stay with us again.

6/10 Okay

Angela

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Bed was horrible!!! Hotel is definitely outdated and has a musty old smell throughout. The area around the hotel is a loud and unsafe. Drug addict asking for money or food when walking to the McDonald’s next door. Never will be back! I would pay double to not stay there again.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 7 Feb 2024
Dear Angela,We sincerely apologize for the discomfort you experienced during your recent stay with us. It deeply concerns us to hear about your dissatisfaction with the quality of our beds and the outdated condition of our hotel, as well as the unpleasant odor you encountered. Your feedback regarding the surrounding area's safety and noise level is also alarming, and we understand the importance of feeling secure and comfortable during your stay. We take such concerns very seriously, and we will be addressing these issues promptly to ensure a more pleasant experience for our guests in the future. Your comments are invaluable to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay.

6/10 Okay

Martina

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location. Needs an interior upgrade.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Dear Martina, We greatly appreciate you sharing your thoughts on your recent stay with us! Your feedback is a valuable compass that guides us towards creating an even more exceptional experience for our guests. We're thrilled to hear that our convenient location met your expectations. Your comment about the need for an interior upgrade is duly noted, and rest assured, we're continuously working to enhance our facilities to ensure a stylish and comfortable atmosphere for all our guests. Your insights are instrumental in our journey towards excellence, and we look forward to welcoming you back soon for an even more delightful experience.

10/10 Excellent

Claudia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Dear Claudia, Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your glowing review has put a smile on our faces and warmed our hospitality hearts. It's music to our ears knowing that you had a wonderful experience at our hotel. We take great pride in delivering exceptional service, and your positive feedback is the greatest reward for our dedicated team. We can't wait to welcome you back for another stellar stay in the future. Safe travels and see you soon!

8/10 Good

ROBERT

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 1 Feb 2024
Dear Robert, We're honored to receive your 4 out of 5 rating! Your feedback is like a burst of sunshine for our team, and we're delighted to know that you had an enjoyable stay at our hotel. Your positive rating is a testament to our commitment to providing exceptional service and creating memorable experiences for our guests. We're always striving to make every stay remarkable, and your feedback fuels our passion to continue exceeding expectations. We look forward to welcoming you back for another fantastic stay, and until then, safe travels and happy adventures!

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 29 Jan 2024
Hi Claudio,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Rajwant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay at the hotel. Staff was helpful.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 27 Jan 2024
Hi Ralwant,We appreciate your positive feedback on your recent stay at our hotel. We are delighted to hear that you found the experience pleasant and that our staff was helpful. Our team works diligently to ensure that guests feel welcomed and supported throughout their stay. Your satisfaction is a testament to our commitment to providing excellent service. We look forward to the opportunity to host you again in the future.

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 26 Jan 2024
Dear Amy,Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you found our hotel to be a good value for the price. Your feedback is invaluable to us, and we appreciate your positive sentiments.However, we also noticed that your comment is concise, and we would love to hear more details about your experience. If there are any specific areas where we can improve or if you encountered any issues during your stay, please feel free to share them with us. Your insights will help us enhance the overall guest experience.We look forward to welcoming you back and exceeding your expectations in the future.

4/10 Poor

Joseph Meierhofer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator made loud noises early morning 2 am 4 am / very out dated holes patched in walls etc.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 22 Jan 2024
Dear Joseph, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our hotel's location, spacious rooms, and the unique opportunity to witness wildlife by the river. However, we sincerely apologize for the inconvenience you experienced with the elevator during your stay. Your comfort is of utmost importance to us, and we understand how disruptive noise can be, especially during the early morning hours. Additionally, we appreciate you bringing to our attention the issues with the outdated elements in the hotel, such as patched holes in walls. Please be assured that we take your comments seriously, and we will be addressing these concerns to enhance the overall experience for our guests. We value your patronage and hope to welcome you back for an improved stay in the future.

8/10 Good

John

Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 22 Jan 2024
Dear John, Hello and thank you for sharing your feedback! We're thrilled to see that you gave us a solid 4 out of 5 rating, and while we're always eager to know more about your experience, we appreciate your concise assessment. It's clear that you found your stay with us to be commendable, and we're here to make every visit outstanding. If there's anything specific you'd like to share in the future to help us reach that coveted 5-star status, we're all ears! Our team is dedicated to ensuring your satisfaction, and we look forward to the opportunity to welcome you back for an even more exceptional stay. Cheers to your next adventure with us!

4/10 Poor

Tiffeny

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The surfaces in the room had food on them. The coffee pot had coffee still in it from previous guest. There were no fresh cups The refrigerator was not clean The carpet had crumbs The sheets and towels were stained. The staff were kind and helpfull, But the cleanliness is very lacking.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 22 Jan 2024
Hi Tiffeny,We sincerely appreciate your feedback and would like to express our gratitude for acknowledging the kindness and helpfulness of our staff, though we apologize for any inconvenience you experienced during your stay. Our housekeeping team strives to maintain high cleanliness standards, and we regret that we fell short of your expectations. Rest assured, your concerns will be addressed internally to ensure we improve in these areas. We value your input as it helps us identify areas for enhancement, and we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Mariano

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 22 Jan 2024
Hi Mariano,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Steve

Travelled with family
Disliked: Staff & service, property conditions & facilities
The price was fine. You could here everyone around you. Walls and ceiling didn't seem to be insulated. Probably won't go to a Quality inn again.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 20 Jan 2024
Hi Steve,We appreciate your feedback and are pleased to hear that you found our pricing satisfactory. We apologize for any inconvenience you experienced with noise levels during your stay. Our team strives to create a comfortable environment for all guests, and we regret that we fell short of your expectations in this regard. We will certainly take your comments into consideration as we continue to make improvements to enhance the overall guest experience.

8/10 Good

Harold

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 18 Jan 2024
Hi Harold! We appreciate your decision to give our hotel a 4 out of 5 rating. While we're pleased to see that overall, your experience was positive, we also understand that there might have been some aspects that fell short of perfection. We genuinely value your opinion and would love to hear more about your stay. Your insights are crucial to our continuous improvement, and we want to ensure that your future visits are nothing short of exceptional. If there are specific areas or concerns you'd like to discuss, please feel free to reach out to our team. We look forward to the opportunity to make your next stay even more enjoyable.

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tv not working first night we had to change out hdmi cord. Then the last couple of nights volume on tv don’t work
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 19 Jan 2024
Dear Joshua,Thank you for taking the time to tell us about your experience.I am saddened to hear about your trouble with the television.We will take your comments to heart and reconsider the available channels.We appreciate the time you took to share your concerns, and it is our hope that you will give usthe opportunity to better serve you in the future.

2/10 Terrible

James, Scottsdale

Disliked: Cleanliness, staff & service, property conditions & facilities
My flight to Chandler was cancelled due to a snow storm. I called the property and they would not issue a credit.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 18 Jan 2024
Dear James,I sincerely apologize for the inconvenience you experienced with your canceled flight and the challenges posed by the snowstorm. I understand how frustrating such situations can be, and I empathize with the stress it may have caused. I'm sorry to hear that our response did not meet your expectations, and I assure you that your feedback is valuable to us. We will review our policies to ensure a more compassionate and flexible approach in similar circumstances. Please feel free to reach out to us directly so that we can further address your concerns and work towards a resolution.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you in the future under more favorable circumstances.

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, would stay there again in the future.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 18 Jan 2024
Hi Frederick!Thank you for taking the time to share your feedback and for leaving your five-star rating of our hotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff.
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on 16 Jan 2024
Hi Annette,Thank you so much for taking the time to provide your kind comments! We're overjoyed to hear that our personnel made such a favorable impression on you. Our service concept is based on friendliness and helpfulness, and we are delighted to hear that you experienced this directly. Our committed crew is always available to guarantee that your stay is not only pleasant, but also memorable. Your wonderful compliments excite and drive us to continue providing excellent service. We can't wait to see you again for another wonderful visit. Until then, safe travels!

2/10 Terrible

michael

Disliked: Staff & service
Horrible experience with DISMISSIVE & ARROGANT Desk Clerk.
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 15 Jan 2024
Hi Michael,We sincerely apologize for the disappointing encounter you had with our desk clerk, and we appreciate you bringing this matter to our attention. It is certainly not reflective of the level of service we aim to provide. Our team is dedicated to ensuring a positive and welcoming atmosphere for our guests, and we regret any inconvenience caused during your stay. Rest assured, we take your feedback seriously and will address the issue internally to prevent such incidents in the future.

8/10 Good

wendy

Travelled with group
Liked: Amenities
Hard to get in and out of ….access difficult. Very pleasant and helpful staff….little run down. Beds comfortable and good sized room. Close to lots of restaurants.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 13 Jan 2024
Hi Wendy,We appreciate your feedback and thank you for acknowledging the pleasant and helpful staff at our hotel. We understand that the access may pose challenges, and we regret any inconvenience caused. However, we are pleased to hear that you found our beds comfortable and enjoyed the spacious rooms. Our central location near various restaurants aims to provide convenience and diverse dining options for our guests. We value your input as it helps us enhance the overall guest experience.

8/10 Good

KIMBERLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not right off I 10, it's a few blocks down but the staff were extremely nice & helpful, so that made up for it
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 13 Jan 2024
Hi Kimberly,We appreciate your feedback and are delighted to hear that you found our staff to be extremely nice and helpful during your stay. While our hotel may be a few blocks away from I-10, we believe that the warmth and assistance provided by our dedicated team contribute significantly to the overall positive experience. We understand that proximity to major routes is essential for some guests, and we apologize for any inconvenience this may have caused. Your kind words about our staff encourage us to continue delivering exceptional service.

10/10 Excellent

Armando

Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 13 Jan 2024
Hi Armando,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Poor

Harlee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Multiple holes in the walls, pieces of drywall missing, bathroom sink would not drain. hallway wall was wet and warping. Have pictures if needed.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 11 Jan 2024
Dear Harlee,We sincerely apologize for the challenges you encountered during your recent stay with us. It is disheartening to learn about the issues you faced, such as the multiple holes in the walls, missing pieces of drywall, a non-functioning bathroom sink, and a wet and warping hallway wall. We understand the impact these concerns had on your experience, and we sincerely regret any inconvenience caused. Please rest assured that we take your feedback seriously, and our maintenance team is addressing these issues promptly to ensure they are resolved. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 10 Jan 2024
Hi James,We are pleased to hear that you gave us a perfect 5 out of 5 rating! While your little word speaks volumes, we cannot help but believe that your stay was nothing short of exceptional. It makes us happy to know that we hit the mark and gave you with an outstanding experience. Your positive feedback fuels our drive to deliver outstanding hospitality, and we look forward to welcoming you again for another amazing visit. Cheers to creating more great experiences together!

8/10 Good

Nelbert

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 31 Jan 2024
Dear Nelbert, Thank you so much for your high rating of our hotel and for taking the time to share your experience! We're delighted to hear that your experience at our hotel was noteworthy. We appreciate your time in sharing your thoughts, and we're already looking forward to the opportunity to welcome you back for an even more exceptional stay.

10/10 Excellent

Curtis

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 19 Jan 2024
Hi Curtis!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

4/10 Poor

Kieron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 1 Jan 2024
Hi Kieron,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Burlin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on 30 Dec 2023
Dear Burlin, We sincerely appreciate you taking the time to share your feedback with us. It's disheartening to learn that your experience fell short of expectations, as your comfort and satisfaction are our top priorities. We would be immensely grateful if you could provide additional details regarding your stay, allowing us to identify areas for improvement. Our team is committed to delivering exceptional service, and your insights are invaluable in helping us achieve that goal. Please be assured that we take your concerns seriously, and we are dedicated to addressing any issues to ensure a more positive experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and exceed your expectations.

2/10 Terrible

Alexah

Stayed 5 nights in Dec 2023
Response from Guest Relations Management on 30 Dec 2023
Dear Alexah, We sincerely appreciate your feedback and regret to learn that your experience fell short of expectations during your recent stay. Our utmost priority is to ensure our guests have a positive and memorable experience, and it's disheartening to hear that we did not meet your expectations. We genuinely value your opinion, and if you would be willing to share more details about your stay, it would greatly assist us in identifying areas for improvement. We are committed to addressing any concerns and making necessary changes to enhance the overall guest experience. Thank you for bringing this to our attention, and we hope for the opportunity to welcome you back and provide the exceptional stay you deserve.

10/10 Excellent

Vishal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great and affordable property. Our check-in was very smooth in the person helping us for checking in the night was very, very helpful. He made sure we are all comfortable and answered all the questions. The room was very comfortable and there was no noise. The breakfast option was also very good. I would highly recommend this property
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 27 Dec 2023
Hello Vishal, We're on cloud nine to hear about your fantastic experience at our hotel! A perfect 5 out of 5 rating warms our hearts, and we're delighted that your check-in was a breeze, thanks to our dedicated team member. It's wonderful to hear that you found comfort in your room and that the peaceful ambiance allowed for a restful stay. We're also thrilled that our breakfast options hit the spot! Your recommendation means the world to us, and we can't wait to welcome you back for another delightful stay. Safe travels and see you again soon!

8/10 Good

De'Lisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Customer
For what i was here for, a wonderful place to stay. My only con is the mattress, very uncomfortable and super cheap uncomfortable sheets. Aside from that, i have enjoued my stay.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 25 Dec 2023
Hi De'Lisha, We appreciate your positive feedback regarding your overall experience at our hotel and are delighted to hear that you found it to be a wonderful place to stay. Our team strives to create a welcoming environment for all our guests. Regarding your concerns about the mattress and sheets, we regret any discomfort you may have experienced. We take guest feedback seriously, and we will share your comments with our management team for consideration in future improvements. We hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Not enough parking. No room service. No wash cloths.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 20 Dec 2023
Dear Pauline,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We understand that parking availability is crucial, and we are actively exploring options to enhance this aspect of our service. Additionally, we regret any disappointment regarding the absence of room service and washcloths. Rest assured, we are committed to addressing these concerns and are working diligently to improve the overall guest experience. Your insights are invaluable, and we appreciate your constructive input. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that exceeds your expectations.