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Reviews of Holiday Inn North Phoenix

4 out of 5
Holiday Inn North Phoenix
12027 N 28th Drive, Phoenix, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 341 out of 1002 reviews" "
Rating 8 - Good. 350 out of 1002 reviews" "
Rating 6 - Okay. 161 out of 1002 reviews" "
Rating 4 - Poor. 78 out of 1002 reviews" "
Rating 2 - Terrible. 72 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel had been closed down for months... I booked a hotel through hotels.com that had been closed down for months! Unacceptable.
Stayed 3 nights in Feb 2021

8/10 Good

Harry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

2/10 Terrible

leah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scared for my life!
I did not even step foot into the hotel. The entrance was coned off and there were homeless people and individuals doing drugs all around me. Terrible experience. The address and or location must have a problem.
Stayed 1 night in Nov 2020

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It’s good hotel
It’s decent and not bad rooms didn’t smell bad wouldn’t mind staying in this hotels
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Bad ass clean and great services. Thank u for the great stay . Keep up the good work
Stayed 1 night in Apr 2020

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst experience I have ever had. There was no power cord for the television when we checked in. Luckily my fiancé works in IT and used one he had with him. When we were electing to stay another night I was keeping rudely came in and accused us of smoking in the room just because we had a Vape mod on the table. After playing with the housekeeper who I thought understood we did not smoke in the room and we did not Vape in the room she seemed OK. Then I proceeded to go to the desk and a manager came out and said I could not book instead he walked me up to my room and he told me that we could not take the power cord that we provided for the television as well as that we smoked in the room and we did not! I have never been so humiliated in my life and as I have enjoyed other holidays and I will be spreading the word on this evil establishment. The way we were treated was inhumane and later we found out that we were charged for a power cord for the television even though they kept the one we provided! All I was doing was holding onto someone’s Vape mod I don’t even Vape myself it was just sitting on a table and we were accused and judged and treated horribly. We also had a $200 and $50 smoking charge Applied to our card. I am disgusted with this establishment and I recommend that no one stays there ever they are rude conceited judge mental people.
Stayed 1 night in Mar 2020

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Our door looked like it was busted in prior .. tv didn’t work the 1 st night .. and WiFi also .. couldn’t go to pool or hot tub .. and restaurant was not open ..
Stayed 2 nights in Mar 2020

6/10 Okay

Katie

Travelled with family
Bad Area
The hotel itself was not bad. But the paet of town is one of the top 5 worst parts of Phx. I heard police and ambulance sirens all through the night. I will not go back.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and pleasant desk attendants and staff
Stayed 5 nights in Mar 2020

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable clean and spacious. Modern and friendly atmosphere. Very good breakfast and we will book there again. Thanks holiday inn
Stayed 1 night in Mar 2020
Response from Linda McAnally on 17 Mar 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Linda McAnally on 16 Mar 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Linda McAnally on 16 Mar 2020
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People making my stay a pleasure
Branden and staff were genuine and a pleasure to deal with really nice experience
Stayed 4 nights in Mar 2020
Response from Linda McAnally on 16 Mar 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Kathleen A

Travelled with family
Liked: Cleanliness, staff & service
No internet connection except sitting in lobby
Stayed 2 nights in Mar 2020
Response from Linda McAnally. on 16 Mar 2020
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Anon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quick, simple easy check in...front desk was very nice and talkative
Stayed 1 night in Feb 2020
Response from Linda McAnally on 17 Mar 2020
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Room was fine. Not special, but clean. I would not eat or drink there. The lobby/bar/restaurant was drab and didnt give off the squeaky clean feeling you want.
Stayed 2 nights in Mar 2020
Response from Linda McAnally on 17 Mar 2020
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The staff was helpful, especially the bartender and staff in the restaurant. I was put off with the comment "you are early for registration " when we got there, but they overcame that soon after we got there.
Stayed 3 nights in Feb 2020
Response from Linda McAnally on 9 Mar 2020
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Got this room for my 90+ year old parents. Handicapped room. The sink wouldn’t drain, the toilet seat had a broken bolt so it slide off, the blinds were broken, the sliding bathroom door was too hard for them to slide. They moved them to another room. Drawer pulls were all loose. Staff tried to accommodate them but the condition of the first room was horrible. Second room was barely adequate. Overall disappointed in the condition of the hotel.
Stayed 7 nights in Feb 2020
Response from Linda McAnally on 9 Mar 2020
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Paul, Riverside, Calif.

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room is in desperate need of updating The bathroom has no available means to hang up a towel after use. You want a patron to forge room service re; the replacement of towels/bedding during a short stay but there wasn't a place to hang up a towel. This is the 21st century, there was no WIFI throughout the weekend we stayed there Fix it...theres no reason for the failure to provide WIFI to patrons. And now you're charging $10.00 per room for a nickle & dime breakfast that measures up to none!
Stayed 2 nights in Feb 2020
Response from Linda McAnally on 9 Mar 2020
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from Linda McAnally on 9 Mar 2020
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Verified traveller

THe Holiday Inn has changed owner organizartion and the awards card I previously used (Consolidated...) was not recognized. hafe to apply for the ? IHL ? was difficult for the staff to do.
Stayed 3 nights in Feb 2020
Response from Linda McAnally on 9 Mar 2020
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 5 nights in Feb 2020
Response from Linda McAnally on 24 Feb 2020
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My room did not have internet which made work tougher than what it should be.
Stayed 5 nights in Feb 2020
Response from Linda McAnally on 24 Feb 2020
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from Linda McAnally on 24 Feb 2020
Thank you for staying with us. We will be addressing your concerns.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I notified the front desk that I was having problems turning on the hot water in the shower. Maintenance came to the room and said that he was unsure what the problem was and that he would talk to the front desk. Nothing came out of it, so we did not have hot water during our entire stay. The doors to the bathroom and closet could barely open, the phone did not work in the hotel room, and the lobby area had a funky smell. Definitely would not reccomend.
Stayed 3 nights in Feb 2020
Response from Linda McAnally on 24 Feb 2020
Thank you for staying with us. We are addressing your concerns.

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our business has a corporate account with this hotel. I emailed them before hand and told them the name of the employer we had staying there and they still hassled her when she was trying to check in as to why she was checking in and who she was. When I emailed them regarding the driver staying there it said initially that their email box was already full so they couldn’t except any other emails. The front desk clerk said she was going to empty out the email and let me know that she for sure got the email I sent, and she never called me back.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were so friendly and accommodating. clean and quiet.
Stayed 4 nights in Feb 2020
Response from Linda on 17 Feb 2020
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hotel is is not kept up like most Holiday Inns and smelled. Not sure if pets allowed to stay here but one entrance smelled like kitty litter and my room stunk. Asked the maid for spray for my room and she gave ME the spray to do it myself! Front desk rude. Use to enjoy staying here but they let the place go downhill. Won’t be staying here anymore.
Stayed 2 nights in Feb 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Ophelia, Minneapolis

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Our stay was good overall. The room was clean. Breakfast was always hot and plentiful. We we disappointed the hot-tub wasn't working. Therefore, we didn't get to use it while there for 2 days.
Stayed 2 nights in Feb 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for your feedback. We will be addressing your concerns!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, nice room,
Stayed 2 nights in Jan 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I liked everything that I was able to experience about this hotel. From the Staff, to the rooms, to the amenities, etc.
Stayed 1 night in Feb 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
The price was reasonable given that it was high season in Phoenix. Easy to get to the airport.
Stayed 9 nights in Jan 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

KendraT., Mesa AZ

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not impressed with the hotel and also not with Expedia. Paid 196 for a room that the ac unit didn't work, bathroom door didn't shut all the way. To add to this ordeal Expedia charge me to fix the mistake they made, even asked me king or queen bed in room. At check in was put into a double bed room. Not what I wanted especially for 196 dollars. They both conduct poor business.
Stayed 1 night in Jan 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for your feedback. We will be addressing your concerns!

6/10 Okay

Breeanna

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Get rid of the attitude broad
The room was clean and comfortable. The service at the front desk checking in was wonderful, but checking out in the morning the woman was incredibly rude. You can tell something was bad with the eggs, which is fine, things happen when doing buffet style meals. But when addressed the same girl who had an attitude checking us out dismissed it, and would speak to us so the last to her right ended up checking us out whom was a little older and kind. I didn’t get any names. Overall the rooms are comfortable and area isn’t bad and the hotel is nice. But one bad egg can ruin it.This hotel was way to nice for that! Everyone was great
Stayed 1 night in Jan 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok Except for the bathroom door makes lotta noise and the rooms are right on the side of the road can hear all the vehicles running all day long other than that it’s OK
Stayed 2 nights in Jan 2020
Response from Linda McAnally on 17 Feb 2020
Thank you for your feedback, we enjoyed having you stay with us. We will be addressing your concerns.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
DISAPPOINTED BIG TIME
If it wasn't for the front desk clerk who was EXCELLENT while i checked out... THIS HOTEL STAY would've been TERRIBLE!!! THE ' SERVICE MANAGER ' when i checked in WAS RUDE AND HAD NOOOO CUSTOMER SERVICE SKILLS... OUT TOOK ME 30 minutes to check in because he was the phone!
Stayed 1 night in Jan 2020
Response from Linda on 18 Feb 2020
Thank you for your feedback. We are working to resolve your concerns.

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better side of Phoenix
Booked for our kids to have a night in Phoenix. We picked this hotel because we are familiar with this side of town.
Stayed 1 night in Dec 2019
Response from Linda McAnally on 17 Feb 2020
Thank you for your feedback. We appreciate your feedback.

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Linda McAnally on 17 Feb 2020
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Jason

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed in this Holiday Inn for Sure
Although this hotel had a 'good' rating, we were definitely disappointed. I don't write negative reviews often, but yikes. This place did not live up to the rating. Its badly in need of a refresh. The room had a musty smell in it and the carpet was gross. (We wore slippers and socks on the carpet. Nothing touched the ground.) One of the two elevators was inoperative. Many of the parking lot lights were out (a safety issue - esp. in this area). Machines in the guest laundry were down. The jacuzzi jets were not working. They ran out of many breakfast items one morning. I could go on, but you get the idea. I will say the staff were very friendly and helpful. Its just too bad the property was not in better shape. I've stayed in Holiday Inn's with no issues at all. This one did not represent the best of the chain.
Stayed 4 nights in Dec 2019
Response from Linda McAnally on 17 Feb 2020
Thank you for your feedback. We will be addressing your feedback!

8/10 Good

Larry, Alamogordo, NM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the visit was fine. Nothing special but the facility was clean, orderly and for the most part well kept. This is the firs time I have ever had to pay a deposit for using the motel. Didn't much care for the requirement to have to take everything to the fourth floor. Your web site should have some way to allow to have the rooms next to each other if it is desired. Otherwise it was ok.
Stayed 3 nights in Dec 2019
Response from Linda McAnally on 24 Feb 2020
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the room was clean. Good continental breakfast.
Stayed 2 nights in Dec 2019

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I could give a negative rating I would:
This was the worst hotel I’ve ever seen. Hence I was there all of ten minutes. I walked in and the room was dark and warm so I put my things down and turned the air on when I did that the entire front of the unit fell on the floor. They told me “sure you can check out immediately and get a refund”, but they didn’t answer the phone all weekend and tried to deny my refund saying I stayed. Never will I stay on such a horrible property. The room he two chairs and they both had holes in them. When I turned on the light the counter where I put my things down was so dirty I just threw my food away. Just terrible.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I booked this hotel because it had a bar and it closed for remolding and I was not notified
Stayed 1 night in Dec 2019

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk always so helpful I always love staying here they make it comfortable for my family
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nice price and location. The room is very clean too.
Stayed 1 night in Nov 2019

8/10 Good

Patrick Tsipai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019