I booked this stay for myself and a couple of other people for an out of town event we participated in. I specifically chose this location because of the extra room and sofa bed. The sofa bed, although not expected to be as comfortable as a regular bed, was not strong enough to support an adult person. The foot of the bed completely fell through and the person trying to sleep on it hurt himself and to adjust to make it work without disturbing us. We let the front desk manager know the next morning and they seemed unconcerned, but said they would send maintenance to check it out. When we returned after a long busy day of working, the bed was pulled out and made as if they fixed it. We were relieved to think they had. Turns out, there was no change with the issue. Without even lying on the bed, we found that the same problem still existed. I took pictures and called thr from desk right away. They informed us that maintenance had checked it out and said there was no issue with the bed. We explained that there was and they sent maintenance, once again to check it out. He checked it out and agreed that it was broken. The issue was resolved by bringing in two more mattresses stacked on the floor for my employee to sleep on. Hardly comfortable and they lacked concern for the comfort of their guests. I spoke to the manager the next morning upon check-out to make them aware of the situation, and she hardly seemed to care. She said i needed to contact Hotels.com for any complaints.