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Reviews of Hampton Inn Phoenix/Chandler

2.5 out of 5
Hampton Inn Phoenix/Chandler
7333 W Detroit St, Chandler, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 1001 reviews" "
Rating 8 - Good. 289 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Breakfast was always good and the waffles were the best on that side of the Mississippi. Great stay overall.
Stayed 7 nights in May 2024

10/10 Excellent

John Jean Willis

Liked: Cleanliness
Location, cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Loretta J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant
Stayed 1 night in May 2024

10/10 Excellent

Bridgette Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the airport with nice amenities.
Stayed 3 nights in May 2024

6/10 Okay

Kayshav

Travelled with family
Liked: Cleanliness, staff & service, amenities
The beds are dated and not comfortable. Breakfast is very mediocre The area behind the armoire in the room hasn't been cleaned in a long time Housekeeping staff doesn't pay attention to details (did not replenish coffee supplies) Microwave in room was broken and required more than one call to front desk The staff at the front desk were friendly Hotel is in a quiet area and therefore no noise issues
Stayed 3 nights in May 2024

6/10 Okay

Esperanza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was great except no bathtub just a shower…
Stayed 1 night in May 2024

10/10 Excellent

Melonie

Liked: Cleanliness, staff & service, property conditions & facilities
Met every expectation and all special room requests.
Stayed 2 nights in May 2024

8/10 Good

Flossie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria Sarai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to hotels in Denver and LA and now this one, I can say this one is at the top of my list so far
Stayed 3 nights in Apr 2024

10/10 Excellent

Tammy Ann, Meridian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Comfortable rooms.
Stayed 3 nights in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
My stay was good, no complaints
Stayed 3 nights in Apr 2024

10/10 Excellent

Valerie, fort collins

Liked: Staff & service, amenities, property conditions & facilities
The room they gave me when I arrived was noisy. The ice machine was malfunctioning. They were happy to move me and I had good sleep the last two nights.
Stayed 3 nights in Apr 2024

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe n clean
Stayed 1 night in Apr 2024

2/10 Terrible

Dustin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed there was no waffles and no plain cream cheese
Stayed 5 nights in Apr 2024

8/10 Good

Sandy

Liked: Staff & service
Curtains in our room were not working
Stayed 5 nights in Mar 2024

10/10 Excellent

Thomas Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 6 nights in Mar 2024

10/10 Excellent

Billis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to say but that it was a good stay
Stayed 6 nights in Mar 2024

10/10 Excellent

Ambrosia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so good for me and my little family!
Stayed 1 night in Mar 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Eldon

Liked: Cleanliness, staff & service, property conditions & facilities
There was a baseball tournament and hotel was full of noisy rowdy kids and parents who took over the public areas. Breakfast could have used more variety on the hot food for guests who stay more than one day-potatoes, scrambled eggs and rotten sausage patties. Staff were nice. Rooms were clean. Normal motel.
Stayed 4 nights in Mar 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

2/10 Terrible

Valentino

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was dirty and floors were filthy. Somebody’s hair filled bar of soap was left in the shower.
Stayed 1 night in Mar 2024

6/10 Okay

Michal T

Travelled with partner
Liked: Cleanliness
Breakfast area very small, had to stand as no chairs were available, some items were not replenished for a long time such as coffee, yogurt etc. Overall disappointing on all levels compared to other locations I used in the past.
Stayed 2 nights in Mar 2024

6/10 Okay

Melissa

Stayed 2 nights in Mar 2024

8/10 Good

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives- staff was very friendly, lobby was extremely clean, breakfast was plentiful and fresh. Negatives- pool was nowhere near clean. Its color was grey paint. Hot tub was the same. The bed was, sorry to say horrible. The pillows were beautifully puffy til you put your head on them then the were pancakes. Would I stay again, yes but I’d be a lil more less tolerant on the bed for sure
Stayed 4 nights in Mar 2024

6/10 Okay

Debra D

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Towel and toilet paper holders falling out property needs work
Stayed 2 nights in Mar 2024

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The $15/night parking was an unexpected expense, other than that the hotel was OK; The staff was very friendly.
Stayed 4 nights in Mar 2024

8/10 Good

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Lisa

Disliked: Cleanliness
Noise one night was excessive and it was right by the front desk
Stayed 3 nights in Feb 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, but they are upgrading and maintaining it. I liked that it wasn't a huge hotel because it wasn't super busy. The pool, hot tub, and gym are pretty decent, the rooms are comfortable and having complimentary breakfast available in the morning is so convenient. Staff are very nice and parking is great - would totally stay here again.
Stayed 3 nights in Feb 2024

6/10 Okay

Veronica

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Older hotel but has easy parking and it's close to many restaurants. Will not stay here again. They did not provide breakfast as advertised. Breakfast was from 6 to 9 but all the food was gone by 8:30 and when we asked about it we were told it was too late. Other guests experienced the same thing. Also, the blind in the room was broken and it took a couple of days to fix it. And they don't refill the shampoo bottles in the room, we didn't have shampoo the entire time. The price was too high for the quality of the hotel.
Stayed 4 nights in Feb 2024

6/10 Okay

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly and quiet. Plenty of walking food options
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

4/10 Poor

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Disappointed
Stayed 1 night in Jan 2024

2/10 Terrible

Annette, Janesville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Dirty, loud, TV didn’t work. Called down to ask about it , they said they will send a maintenance person, never did . Asked for clean towels and extra pillows, was told they didn’t have any so had to use dirty towels everyday. I’m not sure how it got a high rating cause this hotel was awful.
Stayed 4 nights in Jan 2024

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem with the original room and staff made it easy to move across the hall.
Stayed 1 night in Jan 2024
Response from Trinity Velazquez - General Manager on 16 Mar 2024
Dear Tom,Thank you for sharing your experience with us. We strive to provide excellent customer service and we are pleased to hear this applied for your stay. Please let us know if there is anything else we can do to make your stay more memorable. Once again, thank you for sharing and we hope to welcome you again soon.

10/10 Excellent

William K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed nice shower for handicap like me.
Stayed 2 nights in Jan 2024
Response from Trinity Velazquez - General Manager on 21 Jan 2024
Dear William,Thank you for choosing to stay with us! We appreciate your kind words and are delighted to hear that you had a wonderful experience. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, easy, quite perfect for a weekend stay.
Stayed 2 nights in Jan 2024
Response from Trinity Velazquez - General Manager on 21 Jan 2024
Dear Rachel,Thank you for your fantastic review! We're thrilled to hear that you had a great experience during your weekend stay. Our team takes pride in providing excellent service, and it's wonderful to know that you found our staff accommodating. We appreciate your feedback and hope to welcome you back for another perfect weekend getaway soon.

8/10 Good

David Duane, Akron

Travelled with family
Liked: Cleanliness, amenities
No
Stayed 3 nights in Jan 2024
Response from Trinity Velazquez - General Manager on 21 Jan 2024
Thank you for choosing to stay with us! We appreciate your review and are grateful you had a comfortable and enjoyable experience. It was a pleasure hosting you, and we look forward to welcoming you back on your future visits.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Linda

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had an air conditioner that was faulty and wouldn't put out heat or air. It was freezing at night. The one bed when you sat on it, the mattress would flip off the bed frame. The hotel lobby smelled like bug spray and was not clean. WE didn't bother to stay given the fact they couldn't move us and we got another hotel, bi which the service was impeccable! I will work with hotel.com to get my money refunded. I have stayed at other Hampton Inn's and been very happy. This hotel fails by comparision.
Stayed 2 nights in Jan 2024

10/10 Excellent

Vidal

Stayed 1 night in Jan 2024
Response from Trinity Velazquez - General Manager on 16 Mar 2024
Dear Vidal,Thank you for sharing your recent stay with us. We appreciate all positive feedback and are grateful to hear that we exceeded all expectations. We hope to welcome you back in future travels to the Phoenix/Chandler area.

8/10 Good

Toby

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place to stay, would definitely stay again...rooms are very clean, beds are a bit small but very comfortable...
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Travelled with pets, Travelled with partner
Everyone was so friendly, the rooms were spotless, the breakfast bar was excellent. They allow pets, which is hard to find places that take pets. I will be staying there again, as we visit often to see my mother in law.
Stayed 3 nights in Dec 2023

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023