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We stayed at the Privado section of the property. (Family of 4) Since it is a huge property, golf carts are recommended if you want to go to the other side where the other pools are (water slides). Beautiful scenery, grounds are kept clean and staff are attentive. Will stay again!
Trina Anne
Stayed 3 nights in Mar 2024
Response from Fairmont Scottsdale Princess on 8 Apr 2024
Dear Trina Anne,We're so happy you enjoyed your stay in Privado. Our team takes great pride in the appearance of our resort, and we are thrilled that you took note of that. We look forward to welcoming you back again soon.
Friendly service and great amenities, especially for families traveling with kids
Alexandra
Stayed 4 nights in Mar 2024
Response from Fairmont Scottsdale Princess on 8 Apr 2024
Thank you for staying with us and for taking the time to leave such a great review, Alexandra. We're thrilled to hear you enjoyed your stay and we look forward to welcoming you back again soon.
This is a beautiful, manicured property. It is clean, safe, and family-friendly. We enjoyed the pools, dining, and nearby shopping and hiking trails. We would stay here again!
Pipasu
Stayed 4 nights in Mar 2024
Response from Fairmont Scottsdale Princess on 2 Apr 2024
Dear Pipasu,Thank you for staying at the Princess and for taking the time to leave such great feedback. We're thrilled to hear you enjoyed so much of our resort, and we look forward to welcoming you back again soon.
Love all this resort had to offer. Great for a family vacation!
Lindsey
Stayed 4 nights in Mar 2024
Response from Fairmont Scottsdale Princess on 1 Apr 2024
Dear Lindsey,Thank you for staying with us and for taking the time to leave such a great review. We look forward to welcoming you and your family back for another visit soon.
10/10 Excellent
Ioanna
31 Mar 2024
Liked: Property conditions & facilities
Ioanna
Stayed 3 nights in Mar 2024
Response from Fairmont Scottsdale Princess on 1 Apr 2024
Thank you for the perfect score, Ioanna. We can't wait to welcome you back again soon.
Response from Fairmont Scottsdale Princess on 29 Mar 2024
We're so happy to hear you plan to return, David. Thank you so much for staying with us and for taking the time to leave your feedback. We look forward to welcoming you back again soon.
Beautiful property. Only complaint would be hot tub capacity for when the weather is cooler.
Justin
Stayed 3 nights in Mar 2024
Response from Fairmont Scottsdale Princess on 27 Mar 2024
Dear Justin,Thank you for staying with us and for taking the time to leave such great feedback. We're thrilled to hear you enjoyed our property, and we look forward to welcoming you back again soon.
Beautiful property. Great for families. The pools and kids club were perfect. The restaurants were delicious and the staff very friendly. Can't wait to go back!
Jennie
Stayed 3 nights in Mar 2024
Response from Fairmont Scottsdale Princess on 25 Mar 2024
Thanks for the great review, Jennie. We so happy to hear you enjoyed our pools and kid's club. We're glad to hear you can't wait to come back, because we can't wait to welcome you back!
Another excellent stay at this gem! Anaya at the front desk gave us a warm welcome and sent treats up to our room for our son’s birthday. Thank you, Anaya! This place is clean, quiet, super comfortable, love the breakfast buffet, and the choices of pools. Great views too! Best place to stay in Scottsdale!
Steven Walter
Stayed 4 nights in Mar 2024
Response from Fairmont Scottsdale Princess on 22 Mar 2024
Dear Steven Walter,Thank you for staying with us and for taking the time to leave such great feedback. We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.
Great property for Families, has something to do for everyone!
Antonio
Stayed 3 nights in Mar 2024
Response from Fairmont Scottsdale Princess on 20 Mar 2024
Dear Antonio,We're happy to hear you enjoyed your recent stay with us, thank you for taking the time to leave such great feedback. It's true, there is something for everyone at the Princess - and we hope you'll be back to visit us soon.
Extremely courteous service, great food, great location
HILLEL
Stayed 3 nights in Mar 2024
Response from Fairmont Scottsdale Princess on 18 Mar 2024
Dear HILLEL,Thank you for staying with us and for taking the time to leave such a great review. We're thrilled to hear you enjoyed the service you received, our location and our restaurants. We look forward to welcoming you back again soon.
Truly a 5 star resort! Wish we could have stayed longer.
LISA
Stayed 3 nights in Feb 2024
Response from Fairmont Scottsdale Princess on 20 Feb 2024
Thank you for the great feedback, LISA. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon.
6/10 Okay
Rodney W
17 Feb 2024
Rodney W
Stayed 5 nights in Feb 2024
Response from Fairmont Scottsdale Princess on 20 Mar 2024
Dear Rodney W,Thank you for staying with us and for leaving your feedback. We regret to hear your stay did not meet your expectations, and would like to hear more about your experience. Please feel free to contact the hotel directly and ask for Lauren Phillips.
We loved our stay at the fairmont! The staff were incredibly friendly and helpful! The lobby dogs were a highlight. The rooms were cozy and luxurious. The food at la Hacienda and Toro was superb. The only thing that would make the experience even better would be a shuttle to take you to local places (shopping and dining) my husband had work nearby and had to uber only 1.5 miles away. Otherwise, it was a perfect stay!
kacie m
Stayed 2 nights in Feb 2024
Response from Fairmont Scottsdale Princess on 13 Feb 2024
Dear kacie m,Thank you for staying with us and for taking the time to leave us such great feedback. We are thrilled to hear you enjoyed your stay with us and especially our lobby friends.We do hope we can welcome you back again soon.
4/10 Poor
Tyrell
5 Feb 2024
Tyrell
Stayed 2 nights in Feb 2024
Response from Fairmont Scottsdale Princess on 20 Mar 2024
Dear Tyrell,We're disappointed to hear your stay with us did not meet your expectations. If you would like to discuss your stay further, please contact the hotel directly and ask for Lauren Phillips.
8/10 Good
Jennifer
Travelled with family
31 Jan 2024
Liked: Cleanliness, staff & service, amenities
Beautiful landscaping, excellent staff with superior quality service. Great for families with young children or people who love to play golf. I choose this place because of location and the spa. Unfortunately I was with my 16year old daughter who was not allowed to use the spa, so that was disappointing. No spa for us. We thought we were going to get massages and facials, but the fine print on the spa is no teens allowed! She was also not allowed to use the gym. Not a resort that is friendly to teenagers.
Jennifer
Stayed 4 nights in Jan 2024
Response from Fairmont Scottsdale Princess on 1 Feb 2024
Thank you for your feedback, Jennifer. We're happy to hear you enjoyed your stay with us. We're sorry to hear your daughter was too young to enjoy our spa, but do hope that you will be able to enjoy a spa day at the Princess in the future.
10/10 Excellent
William, Edmonds
Travelled with family, Business traveller, Travelled with group
This place is such a gem. The resort is beautiful and the service was exceptional.
Erica
Stayed 2 nights in Jan 2024
Response from Fairmont Scottsdale Princess on 26 Jan 2024
Thanks for the great feedback, we're so happy to hear you enjoyed your stay. We look forward to seeing you again soon.
8/10 Good
Kellie A
24 Jan 2024
Liked: Cleanliness
It was raining and there were flooded areas or deep water off of stairs. There should be an effort to clear once rain passed and or place signage. Also room service incredibly expensive and when it came (over an hour) it was cold. My colleague had the same experience.
Kellie A
Stayed 2 nights in Jan 2024
Response from Fairmont Scottsdale Princess on 25 Jan 2024
Dear Kellie A,Thank you for staying at the Princess and for taking the time to leave your important feedback. Please know we take guest feedback seriously, so we very much appreciate your review. We hope that the rest of your stay was enjoyable and that we have the opportunity to welcome you back again soon.
6/10 Okay
Katja
20 Jan 2024
Katja
Stayed 1 night in Jan 2024
Response from Fairmont Scottsdale Princess on 22 Jan 2024
Dear Katja,We're disappointed to hear your stay did not meet your expectations. Please contact the hotel directly and ask for Lauren Phillips if you would like to discuss your stay further.
10/10 Excellent
Van
Travelled with family, Travelled with family and small children
Great place to stay with the family during the winter holidays!
Van
Stayed 3 nights in Dec 2023
Response from Fairmont Scottsdale Princess on 13 Jan 2024
Dear Van,We're so happy to hear that you enjoyed Christmas at the Princess. We appreciate the positive feedback and look forward to welcoming you back again soon.
For the amount that you’re paying I’ve stayed at very many different high-end hotels. This place is really rundown. It is not worth the money that is being charged won’t come back.
derek
Stayed 1 night in Dec 2023
Response from Fairmont Scottsdale Princess on 8 Jan 2024
Dear derek,Thank you for staying at the Princess and for taking the time to leave your feedback. We are disappointed to hear that your stay with us did not live up to your expectation. Rest assured guest satisfaction is our top priority; if you would like to further discuss your stay, please contact the hotel directly and ask for Lauren Phillips.
Response from Fairmont Scottsdale Princess on 8 Jan 2024
Thanks for the perfect score, Adam. We can't wait to welcome you back again soon.
2/10 Terrible
Verified traveller
Business traveller
4 Jan 2024
Disliked: Staff & service
The hotel charges you $45 to self park your car.
Verified traveller
Stayed 1 night in Jan 2024
Response from Fairmont Scottsdale Princess on 8 Jan 2024
Dear Anonymous,Though parking fees are standard at many resorts, we hope it didn't ruin your stay with us. We do hope that you were still able to enjoy Christmas at the Princess, our friendly and welcoming staff, our luxuriously appointed rooms, our six pools and all the other amenities the Princess has to offer our valued guests.
One of my absolute favorite hotels. Bedding and linens are exceptional. Nightly turn down service and housekeeping are top notch. I have been returning here for over 21 years and have never been disappointed once.
Deanna
Stayed 4 nights in Dec 2023
Response from Fairmont Scottsdale Princess on 4 Jan 2024
Thank you for the perfect score, Michelle. We can't wait to welcome you back again soon.
Everyone at the Fairmont is so helpful and kind. We stayed for New Years Eve and from the valet, bell desk, reception, room service and restaurant staff, everyone we encountered made our stay so enjoyable. The property is always amazing to see during Christmas but also extra special for New Years with fireworks and dj party. This may be our new annual tradition!
Richard
Stayed 1 night in Dec 2023
Response from Fairmont Scottsdale Princess on 8 Jan 2024
Dear Richard,We're so happy to hear you enjoyed your stay at the Princess, and that you were able to take advantage of Christmas at the Princess and our New Year's Eve party. We hope the next time you have something to celebrate in Scottsdale, that you will choose to stay at the Princess again.
I had my anniversary staycation here, we had a great time! Make sure you go on the train that shows you the entire resort.
mark
Stayed 1 night in Dec 2023
Response from Fairmont Scottsdale Princess on 1 Feb 2024
Thank you for spending such an important occasion with us. We're thrilled to hear you enjoyed your stay, and we can't wait to welcome you back again soon.
10/10 Excellent
Gregory
27 Dec 2023
Gregory
Stayed 3 nights in Dec 2023
Response from Fairmont Scottsdale Princess on 28 Dec 2023
Thank you for the perfect score, Gregory. We look forward to welcoming you back again soon.
This was an annual holiday family vacation we take every year. This property never fails to disappoint. We always stay for the Christmas at the Princess event and in the casitas, now the Privado Suites. Staff is always fantastic. Rooms are very nice, clean and functional. Looking forward to future visits.
John
Stayed 4 nights in Dec 2023
Response from Fairmont Scottsdale Princess on 20 Dec 2023
Dear John,Thank you for staying with us and for leaving great feedback about the Privado Villas and Christmas at the Princess, we certainly appreciate your loyalty. We can't wait to welcome your family back again soon.
10/10 Excellent
Alan
19 Dec 2023
Alan
Stayed 5 nights in Dec 2023
Response from Fairmont Scottsdale Princess on 20 Dec 2023
Thanks for the perfect score, Alan. We look forward to welcoming you back again soon.
Bathroom Cleaniless was awful...worst for a 5 star..toilet stained..
Rodolfo
Stayed 1 night in Dec 2023
Response from Fairmont Scottsdale Princess on 11 Dec 2023
Dear Rodolfo,Thank you for staying at the Princess, and for taking the time to leave your feedback. We regret to hear that your stay was not up to your expectations. Please contact the hotel directly and ask for Lauren Phillips, who would like to hear more about your stay.
10/10 Excellent
Kelly
11 Dec 2023
Kelly
Stayed 2 nights in Dec 2023
Response from Fairmont Scottsdale Princess on 12 Dec 2023
Thanks for the great review, Kelly. We look forward to welcoming you back again soon.