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Reviews of Comfort Inn Fountain Hills - Scottsdale

2.5 out of 5
Comfort Inn Fountain Hills - Scottsdale
17105 E Shea Blvd, Fountain Hills, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 379 out of 921 reviews" "
Rating 8 - Good. 313 out of 921 reviews" "
Rating 6 - Okay. 124 out of 921 reviews" "
Rating 4 - Poor. 59 out of 921 reviews" "
Rating 2 - Terrible. 46 out of 921 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there was mold in the bathroom!!!!
Stayed 1 night in Mar 2024
Response from sam on 28 Mar 2024
Dear Steve,Please note that I personally went to your room 114 and did not find any mold on the ceiling or on the floor honestly. The tile has dark grout as it was wet from the cleaning done by the housekeeping.We hope to serve you soon again.Sincerely,

10/10 Excellent

Connie

Great stay. Friendly hosts
Stayed 2 nights in Mar 2024
Response from sam on 25 Mar 2024
Thank you Connie

6/10 Okay

Gregg

Travelled with pets, Travelled with partner
Liked: Staff & service
There were ants on the floor in the bathroom. $250/night is ridiculous for this old of a property but $350-400 closer in. The front desk employee was very professional and friendly.
Stayed 1 night in Mar 2024
Response from sam on 25 Mar 2024
Dear GreggAs and when it starts getting warmer, there might be some bugs and darkling beetles surface out. But we value your comments and I have let the head housekeeper know. Jan-March is the most busiest season of all the year. Come summer, the rates will be lower.We would love to have you soon again.Sincerely,

8/10 Good

Dennis

Travelled with partner
Good place to stay
Stayed 1 night in Mar 2024
Response from sam on 23 Mar 2024
Thank you Dennis.We sure are glad that you enjoyed your stay with us.Will see you soon.Warm regards.

10/10 Excellent

Laurie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and facility, easy location, near shopping and restaurants, would highly recommend
Stayed 2 nights in Mar 2024
Response from sam on 20 Mar 2024
Dear Laurie,We are glad that you enjoyed your stay with us and our friendly staff. We look forward to serving you soon again.Sincerely,

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was small, difficult to sit at the table.
Stayed 6 nights in Mar 2024
Response from sam on 20 Mar 2024
Dear Ms. Deborah,Thank you for your valuable feedback. Please note that we have larger suites as well for your next visit. Please do let us know as well.Warm regards.

6/10 Okay

Judith

Travelled with family
Liked: Staff & service
It’s a Comfort Inn so quite average except for the outrageous price. Unfortunately everything in the area is overpriced. Staff were helpful and friendly.
Stayed 2 nights in Mar 2024
Response from sam on 18 Mar 2024
Dear Judith,We thank you for your business. Yes, it is our high season with Spring Training in Phoenix area. Our summer rates are usually lower.Sincerely,

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Kind and easy.
Stayed 5 nights in Mar 2024
Response from sam on 14 Mar 2024
Dear Cindy,We appreciate you comments and business. We look forward to serving you soon again.Sincerely,

10/10 Excellent

Theland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was hot and fresh. Front desk staff were very nice.
Stayed 2 nights in Mar 2024
Response from sam on 12 Mar 2024
Dear Theland,I am glad that you enjoyed your stay and our hot breakfast.Regards

2/10 Terrible

Robert

Travelled with partner
Disliked: Staff & service
I made a mistake with my booking. I booked wed Feb 28 instead of tuesday the 27th. Expedia virtual agent was fine with cancelling and rebooking but needed confirmation from the hotel. A young man got the call (with me at the desk) and he recited his hotel policy about cancelling and that he could not cancel! Not good customer relations!!! The hotel had many open rooms for both nights but the young man was too ignorant to make the decision. I and all I know will NEVER stay at Comfort inns ever again!!!
Stayed 1 night in Feb 2024
Response from sam on 8 Mar 2024
Dear Robert,I request that you please again talk to Expedia. YOu choose to use them on a resv. that had sever penalties that was disclosed to you by Expedia agents, I am sure. Once your resv. was booked, your cc would be charged immediately and you cannot ammend this resv. WE did not charge you anything, Expedia did. So you need to talk to them if you or they made any mistakes in making your reservation. We were not even a party to your communication with Expedia or their agentsThis is WHY we urge our guests to use BRAND.com to make reservations instead of any third party(s).Thank you

8/10 Good

Kirk

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, with excellent staff.
Stayed 1 night in Feb 2024
Response from sam on 28 Feb 2024
Thank you KirkGlad that you enjoyed your stay with us and we look forward to seeing you soon again.Sincerely,

10/10 Excellent

Trudy

Stayed 1 night in Feb 2024
Response from sam on 20 Mar 2024
Thank you Ms. TrudyGlad that you enjoyed your stay with us. WE look forward to serving you soon again.Sincerely,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to friends home
Stayed 4 nights in Dec 2023
Response from sam on 20 Feb 2024
Thank you Rebecca.

4/10 Poor

J Robert

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from sam on 20 Feb 2024
Thank you Robert.

4/10 Poor

James

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room has a strong smell of dog poop and stains in the carpet. It was nasty and very difficult to sleep
Stayed 1 night in Feb 2024
Response from sam on 14 Feb 2024
Dear JamesWe value your input .Please note that we do not allow pets on the 2nd floor where your room was and I went to check, the carpets are clean. As a matter of fact, our outside cleaning company was there just last week to do the entire hotel as usualWe do apologize for any inconvenience.Hope to see you soon.Thank you .

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic clean
Stayed 1 night in Feb 2024
Response from sam on 14 Feb 2024
Thank you Ms. CindyWe appreciate your commentWarm regards.

10/10 Excellent

Thomas, Mason City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sam on 6 Feb 2024
Thank you Thomas

2/10 Terrible

Cheryl

Business traveller
Disliked: Cleanliness, staff & service
I needed to cancel my reservation due to a doctor’s appointment at Mayo Clinic being cancelled same day as doctor was ill. I couldn’t reach Expedia by phone I tried 2 hours. I feel this is terrible customer service. Cheryl Taylor 928-920-3372 cheryltaylor1986@yahoo.com Comfort Inn Fountain Hills Scottsdale Az 01/31/2024
Stayed 1 night in Jan 2024
Response from sam on 3 Feb 2024
Dear Cheryl,This is why we suggest and recommend to go through BRAND.com to make any reservations, But YOU choose Expedia instead. YOu made this reservation through Expedia and as you said, it took you to find an EXPEDIA agent 2 hours and still was not successful. We dont know any of that. This resv. had 24 hour cancelation policy and we held the room for you as you requested. WE unfortunately cannot refund in this case.Sincerely,Sam

10/10 Excellent

JEANNIE DE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff; would stay here again.
Stayed 1 night in Jan 2024
Response from sam on 6 Feb 2024
Thank you Jeannie DeRegards

6/10 Okay

Deborah, Portland

Travelled with partner
Disliked: Property conditions & facilities
Very expensive for a less than mediocre property. In general old and in desperate need of update . I don’t generally expect much from a comfort inn but it was very high priced for such a dumpy property.
Stayed 1 night in Jan 2024
Response from sam on 30 Jan 2024
Dear Ms. Debroah,Our goal is to satisfy our guests to the best of our ability and do regret any service below your expectations.We hope to see you soon again.Our rates do vary according to the season and we are very competitive in the market.Thank you.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from sam on 30 Jan 2024
Thank you Donald.We are glad that you enjoyed your stay with us.Warm regards.

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place to stay.
Stayed 4 nights in Jan 2024
Response from sam on 30 Jan 2024
Thank you Barry. See you soon again.Regards

6/10 Okay

Susan

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from sam on 3 Feb 2024
Thank you

4/10 Poor

KellyAnn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was friendly and polite. The hotel was clean. But I have slept on floors more comfortable than their beds and the towels were more like sandpaper
Stayed 2 nights in Jan 2024
Response from sam on 25 Jan 2024
Dear Kelly Ann,Glad that you enjoyed our friendly staff services. Please note that the beds are Serta Elite Plus 111 as the highest quality per brand standards. I will let my rep of the towels know of the same as well.WE hope to see you soon again.Warm regards.

10/10 Excellent

Randall

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from sam on 22 Jan 2024
Dear RandallThank you so much for taking the time to give us your valuable feedback.Regards

4/10 Poor

Carol

Liked: Staff & service
Disliked: Cleanliness
Carpeting in room was filthy, stained & disgusting. There was also gum stuck in carpet near middle of rm. The batl
Stayed 1 night in Dec 2023
Response from sam on 22 Jan 2024
Dear Ms. Carol,We do apologize for any inconvenience this may have caused you. We thank you for bringing this to our attention and we will take care of it for you.Hope to serve you soon again.Sincerely,

10/10 Excellent

Robert Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, all you need for basic amenities.
Stayed 3 nights in Jan 2024
Response from sam on 17 Jan 2024
Dear Robert,Thank yo so much for taking the time to give us your valuable feedback.Warm regards.

4/10 Poor

Curtis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from sam on 12 Jan 2024
Thank you Curtis.

2/10 Terrible

Misty

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from sam on 10 Jan 2024
Dear Misty,WE do apologize for any inconvenience this may have caused you.

10/10 Excellent

Stewart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad but could be better
When we arrived it was Christmas eve, the front counter guy was not around, waited foe 10 min used the phone to page him but no answer. I finally went into the employee only rooms and found the counter guy. One guy who was east Indian was loud all night making his car beep. I think we worked there him and his lady were fighting.
Stayed 1 night in Dec 2023
Response from sam on 27 Dec 2023
Dear Mr. Stewart,We do apologize for any inconvenience this may have caused you by our delayed employee and sure do appreciate you letting us know.Glad that you enjoyed your stay with us.Happy holidays.Sam T

10/10 Excellent

Diane, Sierra Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went over and above what was expected when things changed at the last minute to make things so much easier.
Stayed 1 night in Dec 2023
Response from sam on 27 Dec 2023
Dear Diane,Thank you for taking the time to give us your valuable feedback. Glad that you enjoyed our clean facility.Will see you soon .Happy Holidays.

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities, room comfort
Not as clean as i would have expected.
Stayed 1 night in Dec 2023
Response from sam on 27 Dec 2023
Dear Karen,Thankyou for taking the time to give us your valuable feedback. Regards

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from sam on 27 Dec 2023
Thank you Duane.Happy Holidays.

6/10 Okay

Lucky

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room nice, the workers were friendly, but beds were not comfortable, and breakfast will not that inviting at all the eggs didn't look like eggs, I just looked walk over Dennys
Stayed 2 nights in Dec 2023
Response from sam on 22 Dec 2023
Dear Guests,Thank you for taking the time to give us your feedback and we will definitely work on further improvements.Happy holidays.Sam T

2/10 Terrible

Brian

Business traveller
The TV didn’t work, the WiFi didn’t work, the waffle maker was broken so there was fruit and yogurt to eat. For the price I paid I expected more, I would not recommend this place to anyone!
Stayed 4 nights in Dec 2023
Response from sam on 22 Dec 2023
Dear Brian,I do apologize for any inconviniecne this may ahve caused you. Please note that we did send some one right away and reprogrammed your TV. We did not have any issues with the internet. As you know, we DO NOT HAVE waffle machine. WE have pancake machine. At times, we are short supplied products from our vendors and we unfortunately have no control over it.Hope you will give us a chance to serve you again.Happy Holidays.Sincerely,

4/10 Poor

Christina

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great, but the walls were so thin you could hear what the person next to you was watching on TV. My shower curtain would not stay closed, both sides kept opening to the middle of the tub area. Another room had the same issue due to the shower curtain improper installation. So water everywhere and had to keep shutting it while showering to stay warm and keep the water in the tub. Light in the bathroom kept flickering and turned into strobe mode. Then light turned itself off mid shower both days. I would not stay here again. Staff accidentally set off the fire alarm at 5 am.
Stayed 2 nights in Dec 2023
Response from sam on 11 Dec 2023
Dear Christina,WE do apologize for the inconvenience this may have caused you.Please note that the shower curtains do have a magnet which sticks to the inside of the shower tub as the curtains need to be placed as such. One of the guest had put a bagel for a long time ion the microwave which caused it to smoke and the alarm went on. We look forward to hopefully serving you soon again.Thank you.

10/10 Excellent

Fergal

Stayed 1 night in Dec 2023
Response from sam on 11 Dec 2023
Thank you.

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from sam on 8 Dec 2023
Thank you Ms. Priscilla.Happy Holidays.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast, courteous, clean, comfortable
Our flight was delayed and we didn’t arrive at the hotel until 1:45am. This hotel has a 2 AM cut off for checkin. The front desk agent was kind, courteous, and very fast. He said he was glad we made it in time. The breakfast opened right on time with lots of good hot food. The beds were comfortable. I’d love to see at least one or two of the pillows be memory foam instead of whatever they are currently stuffed with.
Stayed 1 night in Dec 2023
Response from sam on 8 Dec 2023
Dear Guests,We are so glad that you enjoyed your stay with us and are pleased with our guest services and our agents.Happy Holidays.

10/10 Excellent

Bruce

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the experience was good. Breakfast was mediocre. Fridge in room had a loud annoying hum.
Stayed 1 night in Dec 2023
Response from sam on 8 Dec 2023
Dear Bruce,Thank you for your valuable feedback. WE look forward to serving you soon again. Happy Holidays.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Convenient location and very clean. I was surprised to have housekeeping on my two night stay! What a blast from the pre-pandemic past but very much appreciated! Breakfast was nice.
Stayed 2 nights in Dec 2023
Response from sam on 8 Dec 2023
Dear Laura,Glad that you enjoyed your stay with us. Thank you for your valuable feedback.Look forward to seeing you soon again.Happy Holidays.

10/10 Excellent

Gracie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is great and the property is clean and comfortable.
Stayed 1 night in Nov 2023
Response from sam on 4 Dec 2023
Dear Gracie,Thank you for y our valuable input and glad you enjoyed our staff services and hotel.Looking forward to serving you soon again.Happy Holidays.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from sam on 4 Dec 2023
Thank you Harry.

4/10 Poor

Joe

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from sam on 27 Nov 2023
Thank you Joe.

6/10 Okay

Debra

Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from sam on 20 Nov 2023
Thank you Ms. Debra.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the grounds
Stayed 1 night in Nov 2023
Response from sam on 18 Nov 2023
Dear ChuckThank you and hope to see you back soon on our grouds.Warm regards.

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023
Response from sam on 8 Dec 2023
Thank you NancyHappy Holidays.

6/10 Okay

Jeff

Stayed 1 night in Nov 2023
Response from sam on 8 Dec 2023
Thank you JeffHappy Holidays.

10/10 Excellent

James

Stayed 3 nights in Nov 2023
Response from sam on 13 Nov 2023
Thank you so much.

10/10 Excellent

Karyn

Liked: Property conditions & facilities
Desk staff was very helpful with a car rental problem. Can’t thank him enough!
Stayed 1 night in Nov 2023
Response from sam on 8 Nov 2023
Dear Ms. Karyn,WE thank you for your valuable feedback. This means a lot to all of us.We look forward to serving you soon again.Sincerely,