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Reviews of Cambria Hotel Phoenix - North Scottsdale

3.5 out of 5
Cambria Hotel Phoenix - North Scottsdale
4425 E Irma Lane, Phoenix, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1001 reviews" "
Rating 8 - Good. 219 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

James

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The floors in the room made a lot of noise and blinds in the room did not work. The room still had food in the ground from the previous customer.
Stayed 3 nights in May 2024

10/10 Excellent

Lorraine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in May 2024

8/10 Good

Kazuto

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Would be better to provide much more amenity like teeth blush
Stayed 4 nights in May 2024
Response from Meghan on 21 May 2024
Hi Kazuto,Thank you so much for your review. Please come back and see us again!

6/10 Okay

Jacques

Liked: Staff & service
Disliked: Cleanliness
Surprised by the poor cleanliness. Dirty and old sheets, previous spill down side of desk not cleaned. Nice looking room and facilities otherwise.
Stayed 1 night in May 2024
Response from Meghan on 21 May 2024
Hi Jacques,Thank you for taking time to provide feedback about your recent stay. We apologize that our hotel did not meet your cleanliness standards. Please rest assured I will escalate this to our executive housekeeper to ensure this does not happen again. Please come back and let us make things right. Thank you again for your feedback.

10/10 Excellent

Puneeth Kumar

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Meghan on 21 May 2024
Hi Puneeth,Thank you so much for your review. Please come back and see us again!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Always a favorite go to its clean and updated
Stayed 1 night in May 2024
Response from Meghan on 21 May 2024
Hi Jasmine,Thank you so much for your review. Please come back and see us again!

10/10 Excellent

Alice, Prescott Valley

Stayed 1 night in Feb 2024
Response from Meghan on 21 May 2024
Hi Alice,Thank you so much for your review. Please come back and see us again!

10/10 Excellent

steve, loves park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite simply, there is nothing that I did not like about the Cambrian, especially the kindness and competence of the staff.
Stayed 2 nights in Apr 2024
Response from Meghan on 21 May 2024
Hi Steve,Thank you so much for your review. Please come back and see us again!

10/10 Excellent

richard

Stayed 2 nights in Apr 2024
Response from Meghan on 21 May 2024
Hi Richard,Thank you so much for your review. Please come back and see us again!

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Meghan on 21 May 2024
Hi Arlene,Thank you so much for your review. Please come back and see us again so we can make your stay exceptional.

10/10 Excellent

Crystle

Stayed 1 night in Feb 2024
Response from Meghan on 21 May 2024
Hi Crystle,Thank you so much for your review. Please come back and see us again!

8/10 Good

Meghan, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Modern decor and comfy bed. Cleanliness has gotten worse the lately.
Stayed 3 nights in Apr 2024
Response from Cameron B. on 21 Apr 2024
Hello,We appreciate your review and have forwarded your words on to our Housekeeping team.Cameron B.

10/10 Excellent

steve, loves park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Certainly one of the nicest staffs imaginable; kind, exceedingly helpful, and knowledgeable. Also, one of the quietest hotels in which I have ever stayed. This hotel is a winner in every respect.
Stayed 3 nights in Mar 2024
Response from Cameron B. on 10 Apr 2024
Hello Steve,Thank you for your kind words and taking the time to give us a review!See you again,Cameron B.Cambria - Desert Ridge

6/10 Okay

James

Stayed 6 nights in Mar 2024
Response from Cameron B. on 21 Apr 2024
Hello,Thank you for taking the time to respond to our survey.We have informed our Housekeeping team as well.Thank you,Cameron B.

6/10 Okay

Bonita

Stayed 2 nights in Mar 2024
Response from Cameron B. on 30 Mar 2024
Hello,Thank you for taking the time to provide a review.Cameron B. Cambria Hotel - Desert Ridge

10/10 Excellent

James David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. My only knock is that some of the outlets didn't seem to work, and they had a master light switch that I didn't find until I was leaving that if it wasnt on, you couldnt turn on the lights in the bathroom. Was still one of my favorite hotel rooms I have stayed in.
Stayed 1 night in Mar 2024
Response from Cameron B. on 27 Mar 2024
Thank you James,Every light has its own switch, as long as the Master Switch is on.See you again,Cameron B.

10/10 Excellent

Dobby

Stayed 3 nights in Mar 2024
Response from Cameron B. on 17 Apr 2024
Hello Dobby,Thank you for taking the time to provide a review. See you again,Cameron

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cameron B. on 26 Mar 2024
Hello Leticia, Thank you for taking the time to complete our online survey regarding your recent stay at Cambria Hotel Phoenix - North Scottsdale. Your feedback is important to us. We hope to see you again soon. Sincerely, Cameron BradfordCambria Hotel Phoenix - North Scottsdale

4/10 Poor

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The beds in my rooms were not clean. I could immediately tell and there was a stain on the bed sheet. I slept in the other bed with a towel underneath. I was so exhausted, otherwise I would have called downstairs. Big red flag with it. My shower was not the cleanest as well and my outlet next to my bed was not working. The staff at the front desk were amazing but I would never stay here again due to the other issues.
Stayed 1 night in Mar 2024
Response from Cameron B. on 25 Mar 2024
Hello Elizabeth,We are sorry about your experience and have notified our Lead Housekeeper.Cameron

8/10 Good

cathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
satisfactory
Stayed 1 night in Mar 2024
Response from Cameron B. on 19 Mar 2024
Hello Cathy,Thank you for your review. If there is something we can to improve from satisfactory, please reach out to me directly.Cameron B.

8/10 Good

Avinash

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good , should add free breakfast though
Stayed 4 nights in Mar 2024
Response from Cameron B. on 16 Mar 2024
Hello,We will use your input in our next staff meeting.Cameron

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and friendly staff
Stayed 3 nights in Dec 2023
Response from Cameron B. on 16 Mar 2024
Hello,It was great to have you in-house. Have a great day!Cameron

4/10 Poor

Cathleen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is a no thrill motel. The checkin lady was unfriendly & when asked about the Choice program I felt I was inconveniencing her, the suite room has laminate flooring that is spongy when walking throughout the room, the blinds were hard to work the amenities were a small bar of soap, 3oz shampoo & two Couric coffees. This said the room appeared clean. Going down to happy hour that started @ 4, started @ 4:30. For $300 a night I will choose another hotel!
Stayed 1 night in Mar 2024
Response from Cameron B. on 6 Mar 2024
Hello Cathleen,We are sorry for your experience at our location. We have shared your input with our Housekeeping, Food & Beverage and Front Desk Teams.Cameron B.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I try to stay at Cambrias whenever i can. They are always clean and quiet.
Stayed 1 night in Feb 2024
Response from Cameron B. on 2 Mar 2024
Hello James,Thank you for your kind words.See you again,Cameron

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower head pressure was terrible. Shower smelled as well.
Stayed 2 nights in Feb 2024
Response from Cameron B. on 2 Mar 2024
Hello,Thank you for your review.See you again,Cameron

8/10 Good

Toni

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin girl was swamped when we arrived there was quite a line, but she called for help and handled it very well. The serving staff at the restaurant was polite and we were served quickly with a delicious meal. Our bed was comfy.
Stayed 1 night in Feb 2024
Response from Cameron B. on 2 Mar 2024
Hello,Thank you for your kind words; we all love Rachel !!See you again,Cameron

6/10 Okay

Chris

Business traveller
Wallpaper peeling in bathroom and flooring was coming apart
Stayed 2 nights in Feb 2024
Response from Cameron B. on 2 Mar 2024
Hello,Thank you for your review.See you again,Cameron

6/10 Okay

Valerie

Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Cameron B. on 27 Feb 2024
Hello Valerie,Thank you for your feedback.Cameron B.

10/10 Excellent

Nakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and ambience. The room accommodations were outstanding, especially the bed. Would stay here again!
Stayed 1 night in Feb 2024
Response from Cameron B. on 26 Feb 2024
Hello Nakia,Thank you for your kind words. We look forward to your next stay with us !!See you again,Cameron B.

8/10 Good

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the facility was perfect for our one night stay. The walls seemed a little thin as we could hear others in the next room, but it was the morning, so no big deal. We would stay here again.
Stayed 1 night in Feb 2024
Response from Cameron B. on 26 Feb 2024
Hello Barb,Thank you for your words and understanding. We always look to exceed expectations any way we can and look forward to your future stay !!Cameron B.

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Cameron B. on 27 Feb 2024
Hello Pankaj,Thank you for your feedback. See you again !!Cameron B.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. We will definitely stay here again when in the neighborhood.
Stayed 1 night in Feb 2024
Response from Cameron B. on 25 Feb 2024
Hello,Thank you for your kind words and look forward to seeing you again!!Cameron B.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King Suite
King Suite was very nice. Floors were a little dirty but that’s about it. All the amenities close to restaurants and fun. Easy access to everything. Enjoyed the the stay and will return to any Cambria locations if they are in the area.
Stayed 1 night in Feb 2024
Response from Cameron B. on 20 Feb 2024
Hello,Thank you for your input. We enjoy hosting and the area is loaded with things to do. We are glad you enjoyed your Suite.Cameron B.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, will return!
The stay overall was great! Clean, nice suite with large windows facing sunrise, will definitely stay again! The onlt two down sides is the pool was closed due to renovations and there was confusion with the front desk as to when the bar opened (3p or 4p, and a board behind the front desk said 5p). Other than that, everything really was worth the stay.
Stayed 2 nights in Feb 2024
Response from Cameron B. on 20 Feb 2024
Hello,Thank you for your input. Our Happy Hour is 4-6 PM everyday. The restaurant is open 5-10 PM and the Bar closes at 11 PM. We are in the process of reprogramming the digital board.Our pool will re-open March 1st.See you again,Cameron B.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cameron B. on 20 Feb 2024
Hello,Thank you for your review.Cameron B.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views of our bedroom. Very clean and nice hotel
Stayed 1 night in Feb 2024
Response from Cameron B. on 20 Feb 2024
Hello,Thank you for your input. We will be sure to let our Housekeeping team know!Cameron B.

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Great stay. Love the clean and uniquely arranged room. Refreshing and relaxing. The bar downstairs was an added bonus for a night cap on the way in for the evening.
Stayed 1 night in Feb 2024
Response from Cameron B. on 20 Feb 2024
Hello,Thank you for your review. We recently began Happy Hour from 4-6 PM everyday as well.See you again,Cameron B.

4/10 Poor

Diane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Unfortunately not for the price
The room we had the floor vinyl tiles made noise every time you walked past the bed. You couldn’t sneak out if you wanted. The tv is in a Side position of the bed. The bed was way too soft you sink in it. The bathroom was great the tub definitely made for assistant into the tub/shower.
Stayed 1 night in Feb 2024
Response from cameron b. on 12 Feb 2024
Dear Diane, Thank you for taking the time to complete our online survey regarding your recent stay at Cambria Hotel Phoenix - North Scottsdale. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Cameron BradfordCambria Hotel Phoenix - North Scottsdale

10/10 Excellent

Nelda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a couple of appointments at Mayo. Very quick drive over. Helpful staff. Next to freeway, but very quiet. We asked for the quietest room when we reserved.
Stayed 3 nights in Jan 2024
Response from cameron b. on 11 Feb 2024
Hello Nelda,We were very happy to have locked in a room with your preferences and thrilled you enjoyed your stay!Cameron B.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Cameron B. on 8 Feb 2024
Thank you for your kind feedback. We hope to see you again soon. Cameron B

8/10 Good

Karli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Staff was friendly. Only thing was is that the flooring clicked every time you walked on it.
Stayed 1 night in Jan 2024
Response from Cameron B. on 6 Feb 2024
Hello Karli,Thank you for your review. We enjoy hosting Guests such as yourself. Our apologies about the flooring. We have sent your comment to our Maintenance Staff.See you again,Cameron B.

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is polite and the stay was great plus good shopping too
Stayed 1 night in Feb 2024
Response from Cameron B. on 8 Feb 2024
Hello Renee! Thank you for your feedback. We hope to see you again:) Cameron B

8/10 Good

Allison

Stayed 1 night in Feb 2024
Response from Cameron B. on 20 Mar 2024
Hello Allison,Thank you for your review.See you again,Cameron B.

10/10 Excellent

MELISSA

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cameron B. on 6 Feb 2024
Hello Melissa,Thank you for the review score. We hope to see you again!Cameron B.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel I enjoy it
Stayed 1 night in Jan 2024
Response from Cameron B. on 6 Feb 2024
Hello Jocelyn,We are thrilled you enjoyed your stay. We hope to see you again.Cameron B.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Smelly hotel
Terrible sewer smell. Front desk wouldn’t do anything until following morning. He told hotels.com not to refund me
Stayed 1 night in Feb 2024
Response from Cameron B. on 6 Feb 2024
Hello,We are sorry to hear about your unsatisfactory experience with us. We are willing to send a member of our maintenance team to investigate. Please let us know if there was something we missed the night you called our Front Desk to request a room change.Cameron B.

8/10 Good

Patti-Jo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Very nice, clean, comfortable very spacious. Great for someone who needs to work they have a long desk, large walk in shower. Only complaint was the pool and spa area was closed and we did not know that prior to coming to the hotel. Hotels should give discounts when all amenities are not available or at least allowing customers to decide if they want to stay there without the pool.
Stayed 1 night in Jan 2024
Response from Cameron B. on 6 Feb 2024
Hello Patti-Jo,Thank you for your input. We are upgrading our hotel and the pool area of one of these upgrades.Please let us know if we can make it up to you in a future stay.Cameron B.

6/10 Okay

Jeff

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were great. They conducted their annual fire alarm test during our stay. We were told that it would be from 9 to 10 am. Around 3 am and 6:30 am the fire strobe light went off in our room. Then in the afternoon hours the full alarm system went off and I evacuated the hotel. Very poor communication.
Stayed 4 nights in Jan 2024
Response from Cameron B. on 6 Feb 2024
Hello Jeff,Our apologies regarding the fire drill mishap. The pre-set schedule was altered and surprised us as well. We hope to see you again so we can make it up to you. Cameron B.

10/10 Excellent

Martin

Stayed 1 night in Jan 2024
Response from Cameron B. on 20 Mar 2024
Hello Martin, Thank you for your review.See you again,Cameron B.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 4 nights in Jan 2024
Response from Cameron B. on 1 Feb 2024
Thank you David.See you again,Cameron B.