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We appreciate your feedback and are delighted to know you enjoyed your stay at Legacy Inn & Suites Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.
4/10 Poor
Alan
Business traveller
21 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Mattress was hard, i found a cockroach in my room.
Alan
Stayed 6 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
6/10 Okay
Brianne
Travelled with family
20 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was friendly ans helpful. They pais for our early morning lyft to the airport bc we had to leave before the shuttle was available at 5am. Really appreciated that! Check in was smooth..but the room wasnt clean. There was shampoo or something dried all over the tub, the bath mat was completely soaked (we were just staying a few hours and didnt intend to use the shower or i would've requested a room switch. Just wasnt worth the energy..crumbs all over counter tops, moved the night stand to plug in my phone charger, and all sorts of trash was behind it. My 9 year old wouldnt swim in the pool because there was globs of hair floating in hot tub and bobby pins all over the pool floor. I got a cheap deal on expedia for 109 vs the 140 they quoted when i calles the property. I understand you get what you pay for. Def Wouldn't stay again.
Brianne
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
Rooms were not cleaned. Property is dirty. Staff would not even answer the phone. Called the front desk about getting clean towels and the phone rang for 20 minutes. Bad place to stay.
Barry
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
6/10 Okay
Christopher
19 Apr 2024
Liked: Staff & service
Bathroom shower plumbing was shot !! Needs to be redone along with vanity plumbing. Cable TV wasn't working upon entry.... staff finally got it fixed, but previous guest i assume unhooked it. Orher than that it was average stay. Staff was friendly tho.
Christopher
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
10/10 Excellent
Kristine
19 Apr 2024
Liked: Cleanliness, staff & service
Kristine
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
10/10 Excellent
BARBARA
Travelled with group
19 Apr 2024
Liked: Staff & service
It was very convenient to Phoenix/Gateway airport having gotten in late in the evening and being tired. Rented our car and scooted right out to "Legacy".
BARBARA
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
4/10 Poor
Karen
17 Apr 2024
Disliked: Property conditions & facilities
I stayed at Legacy 4 yrs ago, so I was happy to return, as I fly out of Mesa airport, the motel had major changes due to new management since ide been there, The Hilton purchased it & as of April 22 nd , renovation is to start taking place ! It’s located in a prime area, hopefully Hilton will run it better !
Karen
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
6/10 Okay
Alan
17 Apr 2024
Close to Mesa airport. Lyft provided by hotel. The decor is older which makes it average. Some small items that need to be fixed. Broken bathroom tile. Bezels on handrail in bathtub not secure. Pillows were small.
Alan
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
This hotel was good. The breakfast was very good. Issue with shower . Seemed a little understaffed
Rebecca
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
It’s was clean. The carpet was aged. The bed had a new modem bedspread and new bedding. The bed was comfortable. The bathroom faucet was wiggly and the shower faucet too. Very nice breakfast for a quick breakfast. The staff was friendly. People are pretty hard on things. The carpet was the worst complaint.
But overall decent and clean.
Cindy
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
4/10 Poor
paul
15 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Old
paul
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
10/10 Excellent
Reggie
15 Apr 2024
Liked: Cleanliness
Reggie
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
The remote did not work on the tv. We switched rooms and remote worked but only one channel and could change it. Shower valve was ready to fall off and could barely get it to adjust temperature. Thermostat for the ac was dead so we couldn't adjust temperature. Elevator doors got stuck half way open and alarms went off, we had to pry the doors open and then use stairs. All in all i would not recommend this hotel as there is deferred maintenance everywhere. Staff was kind and courteous, so my only reason for 2 stars
Walter
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
Our room wasn't ready despite it being 3:30 p.m.
The carpet in our room (#104) was bunched up between the beds causing a potential tripping issue.
Liked the fact the room was on the first floor.
The morning breakfast was satisfactory with enough variety.
Linda
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Would be great to have better pillows and enough towels when more than two people are staying in the room, otherwise, great hotel.
Sandra
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
6/10 Okay
Robin
Travelled with group
13 Apr 2024
Disliked: Amenities
The bath tub/shower was very unpleasant. The shower head was gross and the handle to turn the shower on was very difficult to turn on. When you stood in the shower the bottom of the was moving
Robin
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
6/10 Okay
Michelle
Travelled with family, Business traveller
12 Apr 2024
Liked: Staff & service
The lighting in the rooms were terrible. The look of the room along with the lighting gave me bates motel vibes. Other than that the room was decent and the staff was nice
Michelle
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
This hotel was very nice and clean. The staff was very friendly and helpful. Checking in and out was very easy. Neighborhood is busy, but quiet and lots of dining and shopping options very close.
Tanya
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
Breakfast was more than we expected with Eggs Sausages, biscuits and gravy and my kids favorite waffle makers.
Lorena
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
my tv didn’t work, the plug for the cable box was missing and was replaced the day of my departure. I had to watch TV the entire night on my cell phone.
Miguelina
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
10/10 Excellent
Shelby
9 Apr 2024
Liked: Cleanliness
Shelby
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
Clean room, The ceiling was high and it felt spacious.
Mattress was comfortable, jacuzzi and breakfast was good, staff was nice, but just one patient ☝️ Friday night I got cold water 💦 shower …maybe many people were staying on Friday night. Please review the this item contents real good. Thank you
Yasuko
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
It was a nice and very clean stay. We did have issues with a charge that was already paid for. Once I showed my receipt, they instantly corrected the situation.
Rozetta
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
Room was large and clean. Staff was nice and ran a free airport shuttle which was nice.
Bryan
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
10/10 Excellent
Robert
Travelled with family
8 Apr 2024
Liked: Amenities
Only improvement I suggest is NEW shower heads
Robert
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
Was coming in after a wedding and looking for parking going towards the back of the hotel was a junkie all tweaked out coming out of the bushes and a few feet from that was 2 others drinking . It’s a shame because the hotel it’s self was very nice , clean and comfortable stuff like that going on ruins things .Would have given 5 stars but that was a complete turn off .
Brooklyn
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
6/10 Okay
Joseph
7 Apr 2024
Liked: Cleanliness
N/a
Joseph
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you
8/10 Good
Kenneth
7 Apr 2024
Liked: Cleanliness
Kenneth
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
6/10 Okay
Jorge, San Diego
Travelled with family, Business traveller
7 Apr 2024
Liked: Staff & service
We stayed here for sports. It was affordable. Carpet could have been cleaner, but other than that it was good.
Jorge
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
Friendly staff, clean room and throughout, excellent rate, and close to shops and restaurants.
Rex
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.
I would like to thank the staff and manager. There was a problem with my reservation and the staff treated me very well. They fixed the problem and made sure my stay was great. Thankyou to the Legacy Inn & Suites for going the extra mile for me. I'm a customer for life.
Scott
Stayed 3 nights in Mar 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.