Seasonal outdoor pool, a heated pool, pool loungers

Reviews of The Windsor Suites

4 out of 5
The Windsor Suites
1700 Ben Franklin Pkwy, Philadelphia, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 675 out of 1209 reviews" "
Rating 8 - Good. 238 out of 1209 reviews" "
Rating 6 - Okay. 129 out of 1209 reviews" "
Rating 4 - Poor. 80 out of 1209 reviews" "
Rating 2 - Terrible. 87 out of 1209 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Hi Hillary,Thank you for the 5-star rating! We're delighted to hear you had such a fantastic experience at The Windsor Suites. Your kind words truly mean the world to us. We strive to ensure every guest feels welcomed and valued during their stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Perla

Our favorite place to stay in Philadelphia!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Hi there,It's always great to hear from our returning guests like you! We're thrilled to know that you enjoyed your stay at The Windsor Suites once again. Your continued support means a lot to us, and we can't wait to welcome you back for another fantastic experience. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We're honored to be your home away from home in Philadelphia!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff are excellent. Rooms are big. Parking right next door.
Stayed 1 night in Mar 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how friendly the front desk ladies were!
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Hi Laura! Thank you so much for your kind words about our front desk team! We're delighted to hear that they made your stay memorable with their friendliness. Our team is always here to help, so if there's anything we can do to enhance your stay further, please don't hesitate to let us know. Looking forward to welcoming you back to The Windsor Suites soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

LEXALYNN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its just the heat in the building. I cant turn on the aircon becuase they have a set it to heat until may2024. They have provided us a fan which is great.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 22 Mar 2024
Dear guest, It was a pleasure to host you. We appreciate you choosing to stay with us and sharing your experience with us. While we are pleased to see that you enjoyed your stay with us overall, we truly apologize for any discomfort caused by the temperature in your room. We understand the importance of a comfortable stay and will certainly look into this matter.It's great to hear that our team provided a fan to help mitigate the situation. Your comfort is our priority, and we'll ensure a pleasant environment for your future visits. If there's anything else we can assist you with, please don't hesitate to reach out.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Yalonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Mar 2024
Thank you for your glowing 5-star review, Yalonda!We're so glad to hear that you had such a fantastic experience during your stay at The Windsor Suites. Our team works hard to ensure that every guest feels welcomed and cared for, so it's incredibly rewarding to receive such positive feedback. We appreciate you taking the time to share your kind words, and we hope to have the pleasure of welcoming you back again soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Kesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ great place
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Thank you for the fantastic five-star review, Kesha! It's great to hear that you had a great experience at The Windsor Suites. We are delighted that you enjoyed your stay with us and found our hotel to be a great place. Your kind words mean a lot to us, and we appreciate your feedback. We look forward to welcoming you back for another wonderful stay in the future! If you need anything during your next visit, please don't hesitate to reach out. Safe travels! Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Latoya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to no complaints
Stayed 1 night in Mar 2024
Response from Customer Care Team on 11 Mar 2024
Hi there, Thank you for choosing The Windsor Suites! We're thrilled to hear you had a complaint-free stay with us. Our team strives to provide exceptional service to all our guests. Should you ever have any feedback or suggestions for us, feel free to reach out. We hope to welcome you back soon for another enjoyable experience. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big rooms with balcony
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 11 Mar 2024
Hi Stephen, Thank you for taking the time to share your feedback on your recent stay at The Windsor Suites. We are glad to hear that you enjoyed our spacious rooms and balcony amenities. Your comfort is our top priority, and we strive to provide a relaxing experience for all our guests. If there is anything else we can do to enhance your stay in the future, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Miki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 11 Mar 2024
Miki - Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

STANISLAS

Stayed 3 nights in Feb 2024
Response from Customer Care Team on 25 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Aba D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend love the place very much. So it’s a W
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 6 Mar 2024
Hi Aba, We are delighted to hear that you and your girlfriend had a wonderful time at The Windsor Suites! We're delighted that you both enjoyed your stay with us. Thank you for choosing our hotel for your visit to Philadelphia.If there's anything else we can do to make your next stay even better, please feel free to let us know. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Abigail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Wonderful location, great suite, and wonderful service.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 6 Mar 2024
Abigail, thank you so much for taking the time to share your positive experience with us! We are so pleased to hear that you had a great time and enjoyed our wonderful location, suites, and service. It means a lot to us that you had a memorable stay. We can't wait to welcome you back again soon for another fantastic experience at The Windsor Suites! Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it best place to take a rest and go to
Stayed 1 night in Feb 2024
Response from Stephanie Sandlin on 3 Mar 2024
Thank you so much those kind words. We hope to have stay with us again in the near future

10/10 Excellent

Aisya

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service at a beautiful property
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Thank you for sharing your fantastic review, Aisya. We are pleased to hear that you enjoyed our exceptional service and beautiful property during your stay. Our team takes great pride in providing top-notch hospitality to all our guests. We look forward to welcoming you back for another wonderful experience at The Windsor Suites. Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and accommodating also the room I stayed in was clean
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Hello Alexis, Thank you for taking the time to share your positive experience at The Windsor Suites! Our team is delighted to hear that you found our staff to be nice and accommodating. We take pride in providing clean and comfortable rooms for our guests to enjoy. Your feedback is truly appreciated, and we hope to welcome you back again soon for another pleasant stay.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 22 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Dorlisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie Sandlin on 3 Mar 2024
Thank you for your 5 stat review Dorlisa.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on 28 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised clean no surprises
Stayed 1 night in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Hi Mark, Thank you for taking the time to review The Windsor Suites! We're delighted to hear that you found our hotel to be clean and as advertised. We always strive to provide a seamless and transparent experience for our guests. Your feedback is truly appreciated. We look forward to welcoming you back for another stay in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Rachel

Travelled with family
Wonderful hotel the gem of the room was the kitchen. Loved that it had everything a regular kitchen would have. Very nice!
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Thank you for your kind words, Rachel! We're so happy to hear that you enjoyed the fully equipped kitchen in your room. It's great to know that it met all your needs and provided a comfortable stay. We appreciate your feedback and hope to welcome you back soon for another wonderful experience at The Windsor Suites. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

James

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was stopped up the whole two days of my stay, the shower was VERY dirty an unacceptable on Friday February 23-Sunday February 25
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Dear James,I am truly sorry to hear about your recent experience at our hotel. Your feedback is incredibly important to us, and we will address the issues you encountered immediately to ensure this never happens again. Cleanliness and guest satisfaction are our top priorities, and we appreciate you bringing this to our attention. Please know that this is not reflective of the high standards we strive to maintain. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Khaleem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised, liked the balcony.
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Hello Khaleem, We are delighted to hear that you enjoyed our balconies during your stay at The Windsor Suites! It's great to know that our amenities met your expectations. If there is anything else we can do to enhance your experience further, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the middle of eveything, super convenient location. The room (suite, actually) was IMMACULATE and we were allowed to check in almost 3 hours early because the room was ready when we arrived. The entire hotel is very clean, it was a pleasure. The staff was terrific and friendly also.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 26 Feb 2024
Hi Karen, thank you for sharing your wonderful experience at The Windsor Suites! We are pleased to hear that you found our location convenient and your suite immaculate. Our team always aims to provide a clean and friendly environment for all our guests. We're glad we could accommodate your early check-in as well. We hope to welcome you back for another fantastic stay soon! Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Bill

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Nefertiti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean luxury hotel
Stayed 1 night in Feb 2024
Response from Customer Care Team on 26 Feb 2024
Hi there! We're delighted to hear that you found our hotel to be clean and luxurious during your stay. Providing a top-notch experience for our guests is always our top priority. Thank you for taking the time to share your positive feedback with us. Should your travels bring you back to Philadelphia, we'd love to welcome you again at The Windsor Suites. Feel free to reach out if there's anything we can assist you with in the future. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from Customer Care Team on 26 Feb 2024
Hi Crystal, Thank you so much for the amazing rating! We are very happy to hear that you had a great experience at The Windsor Suites. We always aim to provide top-notch service to all our guests. We hope to welcome you back again soon for another wonderful stay! Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

GEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Hi there, Thank you for sharing your positive feedback about your recent stay at The Windsor Suites! We are delighted to hear that you loved our hotel. Your kind words truly mean the world to us. We hope you had a fantastic experience, and we can't wait to welcome you back for another enjoyable stay. If you have any special requests for your next visit, please don't hesitate to let us know. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Chisato

Stayed 2 nights in Dec 2023
Response from Customer Care Team on 22 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great long weekend is a fantastic location walkable to museums.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Dear Jennifer, Thank you for taking the time to share your experience at The Windsor Suites. We are pleased to hear that you had a great long weekend here in our fantastic location, within walking distance to museums. We pride ourselves on offering a convenient and comfortable stay for our guests, and we are glad to hear that you enjoyed your time exploring the city. We hope to welcome you back for another memorable stay in the future. Burnell GoldmanGeneral ManagerThe Windsor Suites

2/10 Terrible

Luiz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We went out for the night and came back to some of our stuff missing and never got anything back. Whatever you do please don’t book here.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Dear guest, hearing about your experience is really shocking. Needless to say, this is not the experience our guests typically have. With thorough security protocols and well-trained team members, incidents like this are very surprising to hear. I'm truly sorry for what happened during your stay. Your safety and satisfaction are our top priorities. We will be looking into this internally. If you need anything or want to talk more about your stay, please reach out to us. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Hello Christopher, Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience at The Windsor Suites. It's always a pleasure to provide exceptional service to our guests. We're glad you found the location convenient and enjoyed the amenities. We appreciate your feedback and hope to welcome you back soon for another fantastic stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Jill, Oak Park

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great, as is walkable to museums and Rittenhouse Square. The rooms are large. Lighting could be improved-- only 2 desk lamps in bedroom area, so no lighting over the table. Noise level in hallways and after 10:00 pm was high. While not the staff's fault-- and perhaps just bad luck-- there were several very loud parties on our hall and street noise, so it was difficult to sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Corona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely fantastic! The room was clean and tidy. The restaurant attached to the hotel was great!! Overall, it was an amazing experience!!
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 16 Feb 2024
Hi Robert, Thank you so much for your kind words! Our team takes great pride in providing exceptional service, so we're thrilled to hear that they made your stay fantastic. It's wonderful to know that you found your room clean and tidy, as we strive to create a comfortable and welcoming environment for all our guests. We're delighted that you enjoyed our restaurant as well. It's always a pleasure to provide a great dining experience. We appreciate your feedback and hope to welcome you back for another amazing stay in the future!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Tiffany

Staff and rooms are terrific
Stayed 1 night in Feb 2024
Response from Customer Care Team on 15 Feb 2024
Dear Tiffany, Thank you for taking the time to share your wonderful feedback about your stay at The Windsor Suites! We're delighted to hear that both our staff and rooms met your expectations. Our team takes great pride in providing exceptional service to our guests, and we're delighted to know that we succeeded in making your stay enjoyable. If there's anything else we can do to enhance your experience or if you have any special requests for future stays, please don't hesitate to let us know. We can't wait to welcome you back to The Windsor Suites for another terrific visit!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 15 Feb 2024
Hi Dana, It's heartwarming to know we've hit the mark in making your stay memorable. Our team at The Windsor Suites is passionate about delivering exceptional experiences, and your high rating is a wonderful affirmation of our efforts.We're already looking forward to your next visit and promise to make it just as special. If there's anything specific you'd love to see or experience next time, please don't hesitate to let us know. Safe travels!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Heating was no functioning properly
Stayed 1 night in Feb 2024
Response from Customer Care Team on 12 Feb 2024
Hi Marjorie, thank you for staying at The Windsor Suites and sharing your feedback. We're glad to hear that our staff provided you with friendly service. However, we're sorry to learn that the heating was not functioning properly during your stay. Please accept our apologies for any inconvenience caused. At The Windsor Suites, guest comfort is our top priority, and we appreciate you bringing this matter to our attention. We have alerted our maintenance team to address the issue promptly to ensure it is resolved for future guests. We hope that you will give us another chance to provide you with the exceptional experience you deserve. Thank you again for choosing The Windsor Suites, and we look forward to welcoming you back soon.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a minor issue with my room and at check out the staff made me feel supported!
Stayed 1 night in Feb 2024
Response from Customer Care Team on 12 Feb 2024
Hello Vicki, Thank you for sharing your positive experience with us! We're glad to hear that our staff provided the support you needed during your stay. Our team is always committed to ensuring our guests feel well taken care of. Should you have any other concerns or requests in the future, please don't hesitate to reach out. We're here to make your stay at The Windsor Suites as comfortable and enjoyable as possible. We look forward to welcoming you back soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

6/10 Okay

Zachariah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just read all the details prior to booking. The hotel doesn’t offer complementary breakfast. And you have to pay $50 a day for parking. This is something that my gf and I aren’t use to. Aside from that the $250 hold they place onto your account. Overall the stay was good staff was good.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 15 Feb 2024
Hi Zachariah, Thank you for sharing your feedback with us about your recent stay at The Windsor Suites. We truly value your opinion and appreciate your honesty.We completely understand that the lack of complimentary breakfast and the parking fee came as a surprise to you and your girlfriend. We apologize for any inconvenience caused. We aim to provide a comfortable and enjoyable experience for all of our guests, and we appreciate your understanding regarding these charges.Please know that we always strive to keep our prices competitive for our guests, while still providing the highest level of service and amenities. We also want to assure you that the hold placed on your account for incidentals is a standard practice among hotels. This automatically gets reinstated back at the check-out. We're glad to hear that the staff made your stay pleasant, and we hope that the overall experience was a good one. If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We sincerely hope to welcome you back again and look forward to making your next stay much better. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Tekesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the space cleanliness and the price !
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Hi there, thank you so much for your positive review! We're pleased to hear that you loved the cleanliness of our space and found our prices to be reasonable. At The Windsor Suites, we strive to provide a comfortable and clean environment for our guests. Our housekeeping team works diligently to ensure that every corner of our property is spotless. We also understand the importance of offering competitive prices without compromising on quality. We're glad to know that our pricing met your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future!Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Hayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Hayla,Thank you for taking the time to rate your recent stay at The Windsor Suites! We are delighted to receive a perfect score from you! It is wonderful to know that we met all your expectations and provided an excellent guest experience. We truly appreciate your review and are glad that you enjoyed your time with us. Should you decide to visit Philadelphia again, we would be honored to welcome you back for another enjoyable stay. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Tifondaray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this space it was just what my husband and I needed. Great view! And plenty of room to walk around. Loved the valet parking situation was handled with ease. Will stay again if I’m ever in Philly again. 😊
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you and your husband had a great experience at The Windsor Suites. We're glad you loved the spaciousness of your room and the amazing view it provided. We're also delighted to know that our valet parking service met your expectations and was handled with ease. Our team works hard to ensure that all aspects of your stay, including parking, are convenient and hassle-free. We truly appreciate your kind words, and we would be absolutely delighted to welcome you back to our hotel if you're ever in Philly again. Please don't hesitate to reach out to us if there is anything we can do to make your future stays even more enjoyable. Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Care Team on 6 Feb 2024
Hi Felix,Thank you for taking the time to review us! We truly appreciate your feedback and are thrilled to know that you had a great experience with us. We are committed to providing exceptional guest experiences, and it is truly rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back soon next time you are in Philadelphia. Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Some of the things in the kitchen had water stains
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2 Feb 2024
Dear Van,Thank you for sharing your feedback about your recent stay at The Windsor Suites. We truly appreciate your candid review, and we're delighted to have had you as our guest.We sincerely apologize for any inconvenience you experienced with the water stains in the kitchen. We take cleanliness seriously, and your feedback has been shared with our housekeeping team to ensure we maintain the highest standards.We're grateful for your understanding and hope this won't deter you from visiting us again. Your satisfaction is our top priority, and we look forward to the opportunity to provide you with an even better experience in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and polite.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 2 Feb 2024
Hi Shawn, Thank you for taking the time to share your positive experience with our staff at The Windsor Suites. We are delighted to hear that our team was helpful and polite throughout your stay. Providing excellent customer service is a top priority for us, so we appreciate your kind words. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We hope to have the pleasure of welcoming you back to The Windsor Suites soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

8/10 Good

Michael, Warren

Liked: Staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 22 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team