I don't know where to begin. Imagine traveling for 2 hours and all you want to do is take a hot shower but once you are there and already in the shower you realize that the shampoo/conditioner and body wash on the walls were EMPTY. So, I walked away, showering with just water, and couldn't brush my hair till the next day. We saw housekeeping and asked for more of all three, but to my surprise, they again handed me lotion instead of conditioner.
We asked for more towels, and that sadly came 24 hours later. The room was never cleaned, and poop stains in the toilet bowl, hair on the sheets. When my husband opened up the pull-out sofa in the room, there was puke and stains on the sheets from a prior person who stayed in the room (ATTACHED Photos).
-Rooms were dirty, dingy and smelled.
-No vending machines or snack stations. Not sure how anyone would drink water if they didn't bring their own.
-No one answers the phone at housekeeping or the front desk.
Upon check-out, we were charged $100 for someone else's drinks at the bar which is NOT OKAY. I mentioned it to the woman at the front desk, and she said she would "look into" it.
I would never stay here again; I am honestly surprised there are as many good reviews as there are.
The hotel lacks so much in so many ways and it could be so much more. The only nice parts of this hotel are the valet men who are super friendly and the location.