Signature Room

Reviews of The Arco powered by Sonder

3.5 out of 5
The Arco powered by Sonder
1234 Locust Street, Philadelphia, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 464 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

carolina

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness
There were very few working lights! Couldn’t see in to the closet.
Stayed 2 nights in Mar 2024

6/10 Okay

Kenneth

Disliked: Staff & service
It was quiet and convenient to where I wanted to be. Very much like an AirBNB ~ no on-site services.
Stayed 2 nights in Feb 2024

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not believe how spacious our room was! Combined with the vaulted ceilings, the room felt ENORMOUS! The bed was beyond comfortable and supplied with ample & equally comfortable pillows and warm bedding. Everything about the space was thoughtfully considered, from the level of lighting and options by space, placement of the furnishings, to the clever appointments (art books that were more than just decor). The lobby area was equally as thoughtfully appointed, including complimentary luggage storage lockers that blended into the decor. This simple and thoughtful feature allowed us to check out on time without having to tote our luggage around town with us before our flight home. The hotel, although deep in the heart of the city, was safe and easy to access in entry and exit. The restaurants located in the same building and within steps on either side, were exceptional and delightfully different in cuisine and clientele. It was an all around excellent experience for us during our stay. I would go back in a heartbeat, and I seek out Sonder hotels whenever I make travel plans now.

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the idea of remote check in and getting a code. Didn't need anything during the stay. Would have loved some vending machines though, so it might be nice to add that to the lounge area.
Stayed 1 night in Feb 2024

10/10 Excellent

shalianie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our 3 night stay at this lovely boutique hotel. Our king room was spacious, comfortable and clean. We could easily walk to all popular Philadelphia attractions (City Hall, Art Museum, Liberty Bell, Pats and Genos) within 30 minutes or less. The neighbourhood felt safe and there were a lot of restaurants and pubs close by. Also very easy to take the subway to the sporting complexes. I would absolutely stay here again!
Stayed 3 nights in Feb 2024

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet. Every other guest we encountered was so nice. It’s a unique stay as you keypad yourself in and out so you don’t encounter staff at the hotel. We had a wonderful experience. There was HDMI Doris to stream our own movies off a laptop for that true at home experience. Dining couldn’t be better. Literally Little Nonna’s is the BEST Italian you could ask for and the same owners own Bud and Marilyn’s and BOTH are right downstairs. Other great places are very walkable or drives Le within such a short distance it’s insane. We even did Chinatown one night. You will not regret a stay here. It’s comfortable. We even had a concert violinist stay next door and were serenaded one day- how cool is that? I will be staying there again next month.
Stayed 2 nights in Jan 2024

4/10 Poor

Jerry

Liked: Amenities, property conditions & facilities
I absolutely object to forcing me to agree to allow you to share my info and send me notifications.
Stayed 2 nights in Jan 2024

4/10 Poor

Cristina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient location as everything was near by, but also noisy. It is built over a subway. Out of their control but a lot of homeless. There was no concierge and no vending machines for extra items such as drinks. Also everything was stained, towels & blankets. A little gross considering the price you pay for the hotel.

10/10 Excellent

Amber

Stayed 4 nights in Dec 2023

6/10 Okay

Martha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and had a nice closet. Appreciated the wine key, ear plugs and white noise machine. However, to plug the white noise machine in, you had to move the bed. Same to plug in your phone or other device. Great neighborhood. Public transportation available to go anywhere in Philly. The restaurant we were eating at was right across the street. The full length mirror fell off the wall in the middle of the night, but we just propped it back up. There was no signage to tell you the elevator wasn't working. There was no signage to tell you where the other entrance was. At 11pm, it is hard to see doors on a dark side of a building. We did get to speak to someone on the phone, but there should have been signage so we didn't have to wait on hold. Also, we arrived at 3:55 for a 4:00 check in and the door would not allow us to enter. Luckily, there was staff present to help us get in 1 minute early.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rachel

Stayed 2 nights in Dec 2023

6/10 Okay

Konstantinos

Disliked: Amenities, property conditions & facilities
the lack of front desk makes things complicated
Stayed 2 nights in Nov 2023

6/10 Okay

Bianca

Disliked: Property conditions & facilities
I really like the Sonder concept, but just wish the arco had looked like it appeared in the photos. It’s just very mid. Totally fine, but I would have felt safer, more comfortable, in a 3 stair chain for sure. The rooms are old, dusty, and a bit sad. I don’t fault the staff at all, I think housekeeping did as well as they could.
Stayed 1 night in Nov 2023

6/10 Okay

Scott

Business traveller
Liked: Property conditions & facilities
It is a great location
Stayed 1 night in Nov 2023

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved being in a quiet place yet still in center city. Would definitely stay here again.
Stayed 3 nights in Nov 2023

2/10 Terrible

Harrison

Stayed 1 night in Nov 2023
Response from Sonder on 8 Dec 2023
Hi Harrison, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Miriam

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Sean

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was in need of a deep clean and had several broken fixtures.
Stayed 2 nights in Nov 2023

8/10 Good

Helen

Stayed 1 night in Nov 2023

8/10 Good

Pietro

Stayed 4 nights in Oct 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Eric

Stayed 1 night in Oct 2023

2/10 Terrible

Anthony

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Older building so I understand that it’s not soundproof so I could hear through floor and walls but the ceiling tiles in the bathroom looked like someone was trying to trying to pull out the insulation. No staff I guess is the Sonder experience because there’s no one to go to when the tv repeatedly lost signal. The app I was forced to download to even get into the building “app key” didn’t work on the room door only on the lobby door. The major issue was when I was getting ready for the event I was in town for the iron ruined a new white shirt by transferring rust and creating a stain. Obviously the app concierge is your whole business model because I stayed at this same location when it was the independence Inn and it’s unmatched you’re reusing and relying on the existing design style and the buildings history and character but the attention to detail that made The Inn “grand” is missing.
Stayed 1 night in Oct 2023

2/10 Terrible

Zachary

Stayed 1 night in Oct 2023
Response from Sonder on 7 Nov 2023
Hi Zachary, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

8/10 Good

Colleen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice except the room was so hot! The air was on but it was like it did not cool the room down even though it was as low as it could go
Stayed 1 night in Oct 2023

10/10 Excellent

Mariakip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a really fun downtown area with lots to do at night. Contactless check in made it really easy to check in late. Just needed a code for the building and for the room.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities
We loved having a queen bed upstairs and also a queen bed downstairs. We loved the historic building so expertly renovated. We loved having 1&1/2 baths. Excellent location, just blocks from Rittenhouse square and an easy walk to UPenn. We had fun using the cool Chromecast TV. We would stay here again!

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple but nice room 😊.
Stayed 3 nights in Sep 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good value for the price. Basic amenities. Good location.
Stayed 1 night in Sep 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous building in a party district
The Arco was lovely and I will be staying again! Cons: It’s a historic building with huge windows, so take that into account. Room temps could be labile (but the AC corrected quickly), and on Friday we could hear the people partying outside. The building provided a white noise machine and earplugs so it was fine. I wish there was an easier way to contact staff for assistance (our toilet needed a small fix), like an intercom button or in-room phone. The pros: This room was lovely!! The bed was comfortable, the ceilings were very high, and it was perfectly romantic. You couldn’t beat the location—we were able to walk to all of our trip destinations except the Mann center. Having key code access was much easier than a room key, and there were a couple of very large day-use lockers in the lobby for storing our luggage. This is my first Sonder experience and I really loved it. It’s missing some of the amenities of a traditional hotel, but the trade-off is a much more private experience in a more unique setting.
Stayed 3 nights in Sep 2023

8/10 Good

FRANCESCA

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Erin

Liked: Staff & service, property conditions & facilities
The room was fine but I got conflicting information about storing luggage after checkout and I am concerned that I may not be able to get back in the building to pick it up.
Stayed 3 nights in Sep 2023

8/10 Good

Ashley

Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
I liked the self service aspect. However the unit I stayed in needed a little attention. The toilet rocked/clunked each time I sat on it. Some of the ceiling tiles in the bathroom were askew. The room was very clean and I loved the convenient location. I would book here again.
Stayed 2 nights in Sep 2023

8/10 Good

Rob

Stayed 1 night in Sep 2023

6/10 Okay

Mahmood

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Sonder on 10 Sept 2023
Hi Mahmood, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful long weekend in Philly to enjoy some soccer. Philly is a beautiful city, totally walkable, and so many wonderful things to do and see. The hotel was in the perfect location, close to all the major attractions and tucked away from the hustle and bustle, that allowed us to see parts of Philly we may not of seen. Quite and very comfortable rooms, best nights sleep. Highly recommend and we would definitely stay here again.
Stayed 4 nights in Jul 2023

2/10 Terrible

Henry

Stayed 2 nights in Jun 2023
Response from Sonder on 9 Aug 2023
Hi Henry, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Daniel

Stayed 2 nights in Jun 2023

4/10 Poor

Maka

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Sonder on 7 Jul 2023
Hi Maka, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Terrible

Suzanne

Stayed 3 nights in Jun 2023
Response from Sonder on 7 Jul 2023
Hi Suzanne, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Breanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Seamless checkin! Wonderful property, large rooms. Would definitely stay at one of Sonder’s properties again!
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for a short city break
Good location. Nice and clean. No front desk to take and hold luggage so only concern was the lack of lockers for storing luggage given the number of rooms. Our train back to New York was at 4pm so if all the lockers are taken up when checking out in the morning then we would be stuck with our bags for the day.
Stayed 2 nights in May 2023

8/10 Good

Maria

Stayed 2 nights in Apr 2023

8/10 Good

Aimee

Stayed 1 night in Apr 2023