Thank you for sharing your positive experience with us. We're pleased to hear that you had a great customer service experience and that our team was able to accommodate We're delighted you satisfied with our service. Your satisfaction is our priority, and we look forward to welcoming you backRegards

Hi Sung,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the RED ROOF INN PHILADELPHIA - TREVOSE. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We are investing in a multi-million-dollar renovation this winter and hope to see you again next season. We will assure your next stay the best possible.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

Hello Amelia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hi Amber.We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Philadelphia - Trevose. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear AdrianeWe appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - TREVOSE. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.At this time, I would like to extend the opportunity for you to share your experience with others

Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible sign of mold in the bathroom. I will surely share your feedback with our management so they can address the issue. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you the very best in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Raul,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. Though you mentioned the bed was clean and check in went well, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unclean carpets and stained toilet seat. Our team at Red Roof is committed to satisfying our guests, so rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Red Roof Management

Hello Lakeisha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Elena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Trevose. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with bed linen not being fresh. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

Dear Sulton, The staff at the Red Roof Inn Philadelphia - Trevose and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Bettina, I appreciate you sharing your feedback following your stay at the Red Roof Inn Philadelphia - Trevose. I was saddened to read that your stay fell short of your expectations due to the insects, the heater not being able to work, the broken tub and the other concerns you reported. I truly apologize for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Amanda, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Philadelphia - Trevose. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. On your next stay should you need any assistance, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable.Feedback from our guests is always welcome as our Red Roof team strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you, for taking the time to tell us about your stay at the RED ROOF INN PHILADELPHIA - TREVOSE. I am glad you found our staff to be nice, despite the issues you encountered regarding the crumbs you found on the counter, the unclean mop, the arguing and the banging and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof s goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

Thank you, for taking the time to tell us about your stay at the RED ROOF INN PHILADELPHIA - TREVOSE. I am glad you found our staff to be nice, despite the issues you encountered regarding the crumbs you found on the counter, the unclean mop, the arguing and the banging and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof s goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

Hello Jennifer, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear MOHANAD AL HALBOOS,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. I am sorry that your experience did not meet your expectations. Please accept my sincerest apologies.At Red Roof, we strive to provide superior service to every customer; therefore, your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.Please note that this problem was an exception to our normal practices. Therefore, a credit 50% refund back to your credit card. Kindly contact Expedia for your refundWe appreciate your sharing your concerns and I hope you will give us the opportunity to better serve you in the near future.

Thank you, Janar, for taking a moment to complete our survey. The staff at the Red Roof Inn Philadelphia - Trevose and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Valued Guest, I appreciate you sharing your feedback following your stay at the RED ROOF INN PHILADELPHIA - TREVOSE. I was saddened to read that your stay fell short of your expectations due to the concerns regarding your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your stay Thank you Management

Dear Adegbemiro, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

We appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - TREVOSE. We always enjoy hearing about the positive experiences our guests have at our hotels.I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 8/10 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 8/10 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.

Thank you for taking the time to write a review of your stay. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor situation ,and other highlighted concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thankyou

Hello Violeta,Thanks for sharing your feedback. I am disappointed to hear you found our mattress very uncomfortable and there were burn holes in the blanket. I truly apologize for the impact this had on your experience with us. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Philadelphia - Trevose. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. I am sorry that your experience did not meet your expectations due to the cleanliness of your room and the bathroom not being up to your standards, the broken Tv you mentioned, being faced with safety concerns, and the other highlighted issues. Guest safety is one of our top priorities, so I am disappointed to hear that was not achieved with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.

Hello Yuliya,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Philadelphia - Trevose. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Angelic, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Kyle, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - TREVOSE. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Melissa,We are sorry to hear your recent experience at the Red Roof Inn Philadelphia - Trevose did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,XaoRed Roof ManagementRediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Byron. Our team at the Red Roof Inn Philadelphia - Trevose appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Joe. The team at our Red Roof Inn Philadelphia - Trevose was saddened to see that we failed to provide you with a satisfactory stay. You stated that the bed was not to your liking, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!

Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!

Dear Robert, Thank you for your feedback following your experience with us at the RED ROOF INN PHILADELPHIA - TREVOSE. In response to the hindrances faced, we sincerely apologize for the less than ideal experience. Feedback from our guest is always welcome as we strive to improve at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Jean- Moise, Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - TREVOSE . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described , the foul odor you highlighted along with the issues mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Kevin,Thank you for taking a moment to complete our survey at the Red Roof Inn Philadelphia - Trevose. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

Dear Syreena,Thank you for providing us with details about your stay at the Red Roof Inn Philadelphia - Trevose. I’m thrilled to read your kind words about our comfortable bed and spacious room. Please accept our most sincere apologies for the concerns you described regarding the hair in shower and disturbances. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist

Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean, safe and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Charlie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. It's truly disheartening to hear that you had a terrible experience at our Red Roof. In the future, please consider adding additional comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

Hello Lazaro, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - TREVOSE. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I are disappointed to see your 1/05 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!

Dear Tassanee,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - TREVOSE. I'm so glad we earned your 4/5 score. We are proud to know that you appreciate our affordable rates. However, in regard to your comment that the room smelled like cigarette smoke, this will be taken into consideration to improve experience with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Sylvia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. I'm so glad we earned your 4/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us and everything was good. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. We look forward to welcoming you back in the future!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Shelia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - TREVOSE. It's truly disheartening to hear that your experience didn't meet your expectations due to the indicated smell of smoke. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we do value your business and will take your comment into consideration.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

Dear Tedra,Thank you for taking a moment to complete our survey at the Red Roof Inn Philadelphia - Trevose, prompting your 4/5. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediresponse Specialist

Hello Dani,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - TREVOSE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Joseph, Thank you for taking a moment to complete our survey at the Red Roof Inn Philadelphia - Trevose, prompting your 2/10. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Chirell Rediresponse Specialist

Hello Steven, Thank you for your recent review of your stay at the Red Roof Inn Philadelphia - Trevose. I am sorry you had a less than satisfactory experience which prompt your 1/5 score. You indicated that the room reeked of smoke, the refrigerator in the room was not working, the hot water was almost non existent and all the other concerns highlighted. Please accept our apologies for the impact this had on your stay. To prevent this from happening again, I have notified management of your feedback, in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

Thank you for taking the time to leave a review, . Myself and the staff at the Red Roof Inn Philadelphia - Trevose appreciate your 9/10 score following your stay. I am happy that our staff pleased you and that you found our room to be great. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.