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Reviews of Hyatt Place Philadelphia/ King of Prussia

3 out of 5
Hyatt Place Philadelphia/ King of Prussia
440 American Avenue, King of Prussia, PA

Reviews

7.4

Good

Rating 10 - Excellent. 386 out of 1006 reviews" "
Rating 8 - Good. 249 out of 1006 reviews" "
Rating 6 - Okay. 151 out of 1006 reviews" "
Rating 4 - Poor. 114 out of 1006 reviews" "
Rating 2 - Terrible. 106 out of 1006 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me and The Boys were in town for a show in Philly and it was a simple overnighter at the hotel. I’ve stayed numerous places on my travels and Hyatt Place is definitely one of the nicer ones. Staff was friendly and the hotel met all of our expectations. Will definitely stay here again as long as the price remains reasonable.
Stayed 1 night in Apr 2024

10/10 Excellent

Leeann

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place kids and I enjoyed it alot
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy not only with the service and quality but the room itself was very refreshing to tour pa and come back to a quiet clean room.
Stayed 1 night in Apr 2024

10/10 Excellent

Magalys

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The rooms are super nice and well maintained.
Stayed 1 night in Apr 2024

4/10 Poor

India

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice the room was beautiful except the pullout bed was to long to be used due to the location. And the house keeping didn't come when they were suppose to and I had to go to the front desk and ask for fresh towels toilet paper and trash bags....the pool was also closed for 2 full days while we were there which was the ONLY reason I chose to stay at the hotel with my children so they could swim and we couldn't .....other then that it was very nice the staff is very friendly
Stayed 7 nights in Mar 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Mar 2024

10/10 Excellent

Kimiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked different from what I booked, but it was still ok. There where kids running in and out of there rooms all morning slamming the doors.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathyrn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and the staff was extremely friendly! Ryan was very nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly. Quick check in. Room is very clean and large bathroom area. Would definitely stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

Nashia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect place for a weekend getaway! I was immediately greeted by all staff upon entering the hotel. Everyone was super friendly. The facility was clean, newly renovated and had a lot of amenities.
Stayed 2 nights in Mar 2024

4/10 Poor

kimberly, York

Disliked: Staff & service, property conditions & facilities
We also sray here, but there are no USB ports in the room. Our refrigerator didnt work and some of the ice machines were out if ice.
Stayed 1 night in Mar 2024

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel, and everything went well. The room was nicely cleaned and staff was personable and respectful. One challenge appeared to be the toilet needing a new flapper, to stop the water from running once it was flushed. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Alexandra on 15 Mar 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at our hotel and that everything met your expectations. We appreciate your kind words about our clean rooms and our friendly and respectful staff.We apologize for the inconvenience caused by the issue with the toilet flapper. Rest assured, we have addressed this promptly to ensure that it doesn't affect the comfort of our future guests.We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service
Room was compact. An extra Sofa bed would have been nice. Sink is outside of the bathroom in the bedroom. Overall, the staff were nice and efficient.
Stayed 1 night in Mar 2024

8/10 Good

Judy

Travelled with partner
Always feel comfortable staying there.
Stayed 1 night in Mar 2024
Response from Alexandra on 15 Mar 2024
Dear Judy,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be nice and efficient during your stay.Regarding your preference for an extra sofa bed in the room, we do offer rooms with pull-out sofa beds, which are a popular choice among our guests seeking additional sleeping space. We recommend making arrangements in advance to ensure the availability of your desired room type for your next visit.Additionally, we appreciate your feedback regarding the sink location outside of the bathroom. We'll certainly take this into consideration for future enhancements to our facilities.Thank you again for your valuable feedback, and we look forward to welcoming you back soon.Warm regards,

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to location I needed to visit.
Stayed 3 nights in Mar 2024
Response from Alexandra on 15 Mar 2024
Dear Joseph,We're delighted to hear that our location was convenient for your needs! Providing easy access and convenience to our guests is one of our top priorities. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexandra on 15 Mar 2024
We are thrilled to hear that you had such a wonderful experience during your stay with us! Thank you for taking the time to rate us with five stars. We strive to provide exceptional service and comfort to all our guests, and it's incredibly rewarding to know that we've met your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

2/10 Terrible

Briana

Travelled with family
Smells terrible. Not clean.
Stayed 1 night in Mar 2024
Response from Alexandra on 7 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. We are genuinely surprised to hear about the unpleasant smell and cleanliness concerns you encountered, as we take great pride in maintaining a high standard of cleanliness throughout our property.Please rest assured that your comments have been brought to the attention of our housekeeping team, and we are actively investigating the matter to address any issues that may have occurred during your stay. We understand the importance of a clean and welcoming environment for our guests, and your feedback is invaluable in helping us improve.If you could provide more specific details about your experience, such as the date of your stay and the room you were in, it would greatly assist us in our investigation.

6/10 Okay

WENDY

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Alexandra on 7 Mar 2024
Dear WENDY,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your input and are pleased to hear that you chose to stay with us.We noticed that you rated us 3 out of 5, and while we're grateful for your rating, we would love to hear more about your experience to better understand how we can further improve and meet your expectations. Your satisfaction is our top priority, and your insights would be invaluable in helping us enhance our services.If you have any specific feedback or suggestions for improvement, please don't hesitate to reach out to us directly. We are committed to providing an exceptional experience for all our guests, and your input will aid us in achieving that goal.Once again, thank you for choosing our hotel. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in King of Prussia. The rooms are spacious, staff were friendly and the rooms are clean! Can’t ask for anything else!
Stayed 2 nights in Feb 2024

10/10 Excellent

amy

Stayed 1 night in Feb 2024

10/10 Excellent

Cathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and polite! The hotel’s included breakfast had a nice set of options and coffee was available all day. Great hotel for families.
Stayed 2 nights in Feb 2024

8/10 Good

Anthony

Stayed 1 night in Feb 2024

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Corsair

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and it was such a pleasant stay. The room was beautiful and clean and the staff were so nice in helping with any of my needs. Definitely coming back
Stayed 2 nights in Feb 2024

6/10 Okay

Lynda Lund

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Stayed 3 nights in Jan 2024

10/10 Excellent

Xiang

Travelled with family
Liked: Staff & service, property conditions & facilities
Very satisfied
Stayed 1 night in Jan 2024

8/10 Good

Olufemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a very quiet and serene area
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute, very smooth stay.
Stayed 1 night in Jan 2024

2/10 Terrible

Bilal

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Taurean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mykel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No heat
Stayed 1 night in Dec 2023

8/10 Good

digna, Fresh Meadows

Stayed 2 nights in Dec 2023

6/10 Okay

Bhaskar

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Rohini

Stayed 2 nights in Dec 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 7 nights in Dec 2023

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
The room was with a lot space, and the breakfas was really a breakfas delicious and plenty. Thanks
Stayed 1 night in Dec 2023

10/10 Excellent

Sherell

Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Elena

Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great

10/10 Excellent

Brenda, Albion ave

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

kelsey

Disliked: Staff & service
Stayed 1 night in Dec 2023