Property entrance

Reviews of Club Quarters Hotel Rittenhouse Square, Philadelphia

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 1731 out of 3430 reviews" "
Rating 8 - Good. 912 out of 3430 reviews" "
Rating 6 - Okay. 391 out of 3430 reviews" "
Rating 4 - Poor. 216 out of 3430 reviews" "
Rating 2 - Terrible. 180 out of 3430 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Response from Dermot - Guest Services on 26 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 Good

Leon, NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overall GOOD hotel, have stayed there several times over the years. A few other times at other hotels just to try, but I always seem to go back to Club Quarters Hotel.
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 25 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 Good

Renzo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 2 nights in Mar 2024
Response from Dermot - Guest Services on 25 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I loved the most was the coffee bar and the water filter station on every floor. The rooms were small but clean. The staff was very courteous and attentive. I would definitely return to this hotel.
Stayed 1 night in Mar 2024
Response from Orianna - Guest Experience Manager on 25 Mar 2024
Thank you for taking the time to review Club Quarters Rittenhouse. I am glad to hear that you enjoyed your stays with us, and I am thankful for the kind words about our staff, the amenities and services we offer. Looking forward to hosting you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dermot - Guest Services on 26 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 Good

Paul, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Good and friendly service.
Stayed 1 night in Mar 2024
Response from Orianna - Guest Experience Manager on 25 Mar 2024
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay with us. Looking forward to having you stay with us again on your next trip to Philadelphia.

10/10 Excellent

Jillian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good value for money downtown Philadelphia hotel. The staff are wonderful especially Dermot, Tysaier, Oriana and Quinton. I always feel very welcome once I get up to the lobby. The street entrance is just to elevators that take you up to the lobby. The rooms are clean, comfy beds and big TV. Bathroom is small but functional. There are lots of good restaurants within 5-minutes walk. I hiughly recommend Club Quarters downtown Philadelphia hotel
Stayed 2 nights in Mar 2024
Response from Orianna - Guest Experience Manager on 25 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re also thankful for the kind words about our staff. Looking forward to welcoming you back on your next trip to Philadelphia.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of checkin
Stayed 1 night in Mar 2024
Response from Orianna - Guest Experience Manager on 25 Mar 2024
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay with us. Looking forward to having you stay with us again on your next trip to Philadelphia.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the location and available drinking water
Stayed 1 night in Mar 2024
Response from Orianna - Guest Experience Manager on 25 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 Excellent

Nishtha

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Dermot - Guest Services on 24 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 24 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute old building. Bottomless cappuccinos. 2nd floor lobby with glass ceiling where you could look up at the sky and the tall buildings around.
Stayed 2 nights in Mar 2024
Response from Dermot - Guest Services on 24 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 Good

Bethanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & nice to have a free coffee bar available all the time. Rooms are a bit dated but reasonably priced for the location!
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 24 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Tom

Travelled with family
Friendly fast service. Room was clean and organized. Great location
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 24 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. An alarm went off around 3:00am during my stay. The instructions broadcasted to the room were something along the lines of "don't use the elevator, don't use (or block?) the fire exit." There was no indication it was for a fire. I was confused as to what to do and stayed in my room a bit because I trying to figure out what was going on. Maybe those instructions should be clearer.
Stayed 5 nights in Mar 2024
Response from Dermot - Guest Services on 24 Mar 2024
Thank you for your feedback regarding your recent stay with us. I am sorry to hear that we fell short of your expectations. Please know that this is not the norm for us here at Club Quarters as we strive to fulfill all guest request and to always provide outstanding customer service. Thank you for choosing Club Quarters Hotel, Philadelphia.

8/10 Good

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small. It lacked safety deposit box and mini refrigerator. Lack of water bottle (complementary or to pay for) was surprising. No upgrade to a better room. I wouldn't stay there again.
Stayed 2 nights in Mar 2024
Response from Dermot - Guest Services on 24 Mar 2024
Thank you for your feedback regarding your recent stay with us. I am sorry to hear that we fell short of your expectations. Please know that this is not the norm for us here at Club Quarters as we strive to fulfill all guest request and to always provide outstanding customer service. I do hope that you would consider providing our hotel with another opportunity to make your next stay with us an experience unlike any other. Thank you for choosing Club Quarters Hotel, Philadelphia.

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I understand and appreciate security being a priority however, my husband was questioned, unjustly I believe, when first going to our room within less than 30 minutes from being checked in. That was a bit unsettling however, we forged ahead to enjoy our weekend stay. The other issue was, while trying to sleep, we were hearing a basketball ball being bounced around our heads which woke me way earlier than ever intended during a weekend reprieve. Not a bad stay but would definitely choose a different room
Stayed 2 nights in Mar 2024
Response from Dermot - Guest Services on 24 Mar 2024
Thank you for your feedback regarding your recent stay with us. I am sorry to hear that we fell short of your expectations. Please know that this is not the norm for us here at Club Quarters as we strive to fulfill all guest request and to always provide outstanding customer service. I do hope that you would consider providing our hotel with another opportunity to make your next stay with us an experience unlike any other. Thank you for choosing Club Quarters Hotel, Philadelphia.

10/10 Excellent

Richard, Redondo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
I visit Philly a few times a year and always stay at the conveniently located hotel which has good prices and great staff.
Stayed 3 nights in Mar 2024
Response from Dermot - Guest Services on 24 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Manuela

Travelled with partner
Liked: Staff & service, property conditions & facilities
Upon leaving the hotel at checkout the people at the front desk were not friendly at all. The room they first gave us had garbage and smelled like smoke.
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 20 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior service.

10/10 Excellent

Daouda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dermot - Guest Services on 24 Mar 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Kurt

Liked: Staff & service, property conditions & facilities
Homeless people sleeping near by
Stayed 2 nights in Mar 2024
Response from Dermot - Guest Services on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guest in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

6/10 Okay

Shannon

Liked: Staff & service
The location of CQ is great. Convenient to food, entertainment and shopping. Once inside, the lobby area for guests is really nice and has a very comfortable feel. That is where the pros stop and cons begin. The condition of the carpet is definitely lacking and needs to be replaced. It is apparent in the hallways and more so upon entering my room where patches of the carpet were missing. The furniture in the room can stand to be updated as well. In the shower, black ribbons of what I thought were mold, but upon further inspection, appeared to be black paint that someone had painted the grout over with, were all over the bottom of the shower floating down the drain. A pretty grotesque and alarming sight when showering needless to say. The one plus of my tiny room was the comfortable mattress and linens provided. I did get a much needed rest the night of my stay. I don’t think I would stay here again unfortunately.
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Eugenia T.

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property is definitely dated, and not the cleanest, but I wouldn’t go as far as to say dirty. Just not sparkling clean
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants shopping there is a lot of fun things to do in the city great time really enjoyed my stay at the hotel!!!
Stayed 1 night in Mar 2024
Response from Shantel - Guest Experience Manager on 17 Mar 2024
It is a pleasure for us to know that you enjoyed your stay and that our locations had so many attractions that you were able to have alot of fun on your visit to Philadelphia.We hope to see you in the near future.

10/10 Excellent

OMAYRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Will stay again
Stayed 1 night in Mar 2024
Response from Shantel - Guest Experience Manager on 17 Mar 2024
. Thank you for the time you invested in sharing your valuable comments with us, they definitely motivate and inspire us to keep striving to offer memorable experiences to all our dear guest. Thank you for staying with us.

6/10 Okay

Nader, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good
Stayed 1 night in Mar 2024
Response from Shantel - Guest Experience Manager on 17 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Feyruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the stuff are very friendly
Stayed 5 nights in Mar 2024
Response from Shantel - Guest Experience Manager on 17 Mar 2024
It is a pleasure for us to know that you enjoyed your stay and the quality of service that was offered from our staff. We will certainly share your compliments with the staff member's who played a part in making your stay so pleasant. We hope to see you in the near future.

10/10 Excellent

Shakiyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shantel - Guest Experience Manager on 17 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities
Great front desk and staff, lobby had a very good coffee maker that was available 24/7. My room was very Spartan, no microwave, fridge or safe. Small, tight, could have used some refurbishing, but comfortable enough. Great location.
Stayed 3 nights in Mar 2024
Response from Shantel - Guest Experience Manager on 14 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Funda

Liked: Staff & service
Air circulation and temperature control systems was bad. Other than that conveniently located and more affordable than the other neighborhood hotels
Stayed 2 nights in Feb 2024
Response from Dermot - Guest Services on 13 Mar 2024
We want to thank you for giving us the opportunity to host you. Thank you for the time you invested in sharing your valuable comments with us, they definitely motivate and inspire us to keep striving to offer memorable experiences to all our dear guest.It has been a pleasure having you stay with us; we hope that come back very soon.

10/10 Excellent

Han

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and comfortable! Excellent location, nice staff, and tasteful design
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 13 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Marni

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Shantel - Guest Experience Manager on 14 Mar 2024
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy to access, quiet, staff was very friendly, great location. I also appreciated the access to beverages 24 hours/day (still and sparkling water, coffee, tea). The room is small but laid out very well and efficiently. I also enjoyed that I was able to cast my device to watch directly on the TV. I had a great time!
Stayed 2 nights in Mar 2024
Response from Dermot - Guest Services on 13 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Gray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High-end coffee machines in the lobby and in the rooms. Filtered water machines on every floor where you can fill your own water bottle. Great staff, great location. Business friendly hotel, that’s great for tourists as well.
Stayed 3 nights in Mar 2024
Response from Dermot - Guest Services on 12 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Harjot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
….
Stayed 3 nights in Mar 2024
Response from Dermot - Guest Services on 12 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 Good

Kenyanta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the area and the staff was great.
Stayed 2 nights in Mar 2024
Response from Dermot - Guest Services on 11 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 Good

Sharifa

Liked: Cleanliness, staff & service
Staff was extremely helpful
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 10 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Daouda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 11 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

ShaRee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 10 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

6/10 Okay

Lori

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Adequate accommodations
Stayed 1 night in Mar 2024
Response from Orianna - Guest Experience Manager on 9 Mar 2024
Thanks for staying with us and for proving your feedback. We work hard to make our guests happy and will work even harder to make your next stay with us a perfect 5! Please feel free to contact me when you decide to stay with us again so I can personally assign your room and welcome you back.

10/10 Excellent

ADAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 8 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Janeequa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Dermot - Guest Services on 8 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 Good

Fahin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Dermot - Guest Services on 8 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice for the price and near city center
Stayed 1 night in Feb 2024
Response from Dermot - Guest Services on 7 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Melanie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Dermot - Guest Services on 7 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Vreat for a weekend getaway
Stayed 3 nights in Mar 2024
Response from Dermot - Guest Services on 7 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Robyn, Chesnee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time at this property! I love everything about it! Will stay there next time I’m in Philadelphia.
Stayed 1 night in Feb 2024
Response from Dermot - Guest Services on 7 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a great price
Stayed 1 night in Dec 2023
Response from Dermot - Guest Services on 7 Mar 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.