Room, 1 King Bed, Non Smoking (Jacuzzi)
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Reviews of Americas Best Value Inn

2 out of 5
Americas Best Value Inn
Spring St, 1300, Petoskey, MI

Reviews

6.6
Rating 10 - Excellent. 96 out of 643 reviews" "
Rating 8 - Good. 212 out of 643 reviews" "
Rating 6 - Okay. 154 out of 643 reviews" "
Rating 4 - Poor. 107 out of 643 reviews" "
Rating 2 - Terrible. 74 out of 643 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property burnt to the ground in May, 2019. We were never notified. Luckily I checked the website the week before we needed it and found out what happened.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Place burned down and we were unaware until check in
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

2/10 Terrible

Sally

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is "gone". It burned down.
My stay never materialized. The Hotel burned down.
Stayed 1 night in Jul 2019
Response from Guest Relations on 19 Jul 2019
Dear Sally, We appreciate all feedback we receive from valued customers like yourself. It was a very unfortunate incident and we sincerely apologize for the inconvenience this caused. We appreciate your patience and understanding during this time. We'll keep everyone posted regarding updates on our operations.

2/10 Terrible

Deenakath05, Detroit

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel burned down in May and never received a notification from anyone. Not happy.
Stayed 2 nights in Jul 2019
Response from Monica on 9 Jul 2019
Deenakath05, we are sorry that you did not receive notification of the hotel burning. We had no way of retrieving the information we lost in the fire.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a fire, my reservation was switched to the Days Inn, and I was not notified. Had I not called to confirm my reservation I would not have know and would have been a little upset when I arrived and a burned out hotel.
Stayed 2 nights in Jun 2019
Response from Monica on 25 Jun 2019
We are truly sorry that you were not notified. Since the fire several of us have been working desperately to contact as many people as we can. Unfortunately ALL of our records were lost in the fire. If you know of anyone who may have future reservations with us, please have them call. Again, we are very sorry for your inconvenience and hope you were able to relax while you were here.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The place burned down and we lost all our things..
Stayed 1 night in May 2019
Response from General Manager on 8 May 2019
We cannot apologize enough for the unfortunate circumstance that you have noted. We are doing our best to work through this tragedy and we appreciate your patience.

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019
Response from Monica, Hotel Manager on 30 Apr 2019
Thank you for sharing your experience with us.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Lighting in room so dim, could not read books ! room was very cold, with no directions to operate. (This was noted for review our last time we visited) Spoke to mgr. who called repair. Repair arrived and adjusted for heat required. Said everything would be fine, and would check back later .The heat went up 3 degrees from sub 70. Then regress back down so we froze again !!!
Stayed 2 nights in Apr 2019
Response from Monica, Hotel Manager on 22 Apr 2019
We are sorry that your stay did not meet your expectations. Thank you for sharing your experience with us so that we can make improvements.

8/10 Good

Verified traveller

Travelled with partner
Disliked: Amenities
First room we got the tv and phone didn't work. We were switched to another room. Not a whole lot to chose from for breakfast.
Stayed 1 night in Apr 2019
Response from Monica, Hotel Manager on 15 Apr 2019
We are sorry that your stay was less than expected. We do appreciate your feedback.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It’s was nice enough, I slept well,could hear people in room next to me,don’t use other facilities so no complaints, great location,only had coffee but substantial breakfast to choose from. Price was reasonable for room.
Stayed 2 nights in Mar 2019
Response from Monica on 26 Mar 2019
Thank you for reviewing our hotel. Your input is very helpful.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Monica, Hotel Manager on 7 Apr 2019
Thank you for reviewing out hotel, your feedback is very helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Monica, Hotel Manager on 7 Apr 2019
Thank you for taking time to give us a review. We hope you come see us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Monica, Hotel Manager on 7 Apr 2019
Thank you for the review. We are pleased to know we met your expectations.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the pool and the dim lighting also music playing that was relaxing. My omly comllaint was parking.. i had to park my car halfway on the sidewalk, and the other half in the driveway. Very frustrating. Other than that inwas very pleased with my stay.
Stayed 2 nights in Feb 2019
Response from Monica on 27 Feb 2019
Thank you for reviewing our hotel. We are sorry that the parking situation was such a mess. With the excessive snowfall this winter much of our parking lots are consumed by snowbanks. We moved as much as we could to create the parking we did have. Normally, parking is not an issue at our hotel.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from Monica, Hotel Manager on 7 Apr 2019
We thank you for reviewing our hotel, all feedback is very helpful.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from Monica, Hotel Manager on 7 Apr 2019
Thank you for reviewing our hotel. We look forward to seeing you again

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from Monica, Hotel Manager on 7 Apr 2019
Thank you for staying with us and for the review. We look forward to seeing you again.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from Monica, Hotel Manager on 7 Apr 2019
Thank you for the review, all feedback is appreciated. We look forward to seeing you again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable Stay
We all slept very comfortably in the hotel room that appeared very nice and clean. My kids were hapoy with the ammenities including the wifi and the breakfast the next day. They were very happy there were waffles😌
Stayed 1 night in Feb 2019
Response from Monica on 23 Feb 2019
Thank you Susan! We are very happy that you enjoyed your stay. We look forward to having you come stay again when you are in the area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to clean our own room. Not only was there haor in the jacuzzi there was mildew soap scum rust just gross. Alarm clock was broke light bulbs burnt out tv didnt work. I took everything i cleaned out of the tub to management she couldn't look cause she has a weak stomach. For what they asked for room i got a 25$ refund. Baffled never stay here again and do NOT RECOMMEND
Stayed 1 night in Feb 2019
Response from Monica on 18 Feb 2019
We are sorry that your room was less than expected.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Monica, Hotel Manager on 7 Apr 2019
Thank you for the review. We look forward to seeing you again.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Monica, Hotel Manager on 7 Apr 2019
We appreciate your review. Thank you for staying with us and we look forward to seeing you again in the future.

10/10 Excellent

Rayce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Great Price
Stayed for a weekend ski getaway. Clean and comfortable. Friendly staff, great deal, hot tub and pool was nice. Will stay with in future.
Stayed 2 nights in Feb 2019
Response from Monica on 15 Feb 2019
Thank you Rayce for your review. We look forward to seeing you again when you come to Petoskey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Monica, Hotel Manager on 30 Mar 2019
Thank you for reviewing our hotel. We are happy that we met your expectations!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected.
Nice staff. Clean room. In room coffee pot was dirty but we weren't using it anyway. Stayed after a ski trip.
Stayed 1 night in Jan 2019
Response from Monica on 4 Feb 2019
Thank you Sean for your review. We are happy to hear that you enjoyed your stay. We look forward to seeing you again!

6/10 Okay

Martin

Liked: Cleanliness
Disliked: Staff & service, room comfort
Train your staff!
When we went down to the desk to ask how to get to the pool the girl working the desk told us how to get there which we had to go outside on the coldest day of the year so far to get to it. When we got down to the pool it was locked and all over the hotel it said the pool was open till 11 PM and it was only 10:30 PM. So my husband went back down there and asked the girl if she could open it up? So the handyman came and opened the pool and it wasn’t until we were in there that it said you had to get the towels at the front desk. So back down to the front desk my husband goes to get the towels. So my question is why didn’t the girl from the first time we asked her where the pool was at, Tell us that the pool was locked and be here are some towels for you because there are not any kept in the pool area?
Stayed 2 nights in Jan 2019
Response from Monica on 28 Jan 2019
We are sorry your stay was less than expected. We will bring the above mentioned issue to the attention of the staff. Thank you for sharing.

8/10 Good

Verified traveller

Travelled with partner
Very friendly staff. Did not like that there was still a open bar of soap in our shower. Tells me the shower was not cleaned.
Stayed 2 nights in Jan 2019
Response from Monica, Hotel Manager on 14 Jan 2019
Thank you for sharing your experience. Your feedback is very appreciated.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from Monica on 2 Jan 2019
Thank you for reviewing our hotel. Your feedback is very appreciated.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Monica on 2 Jan 2019
Thank you Kelly for giving us a review of your stay. We look forward to having you stay with us again in the future.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were traumatized by the bed bugs. My sons friend was bit 5 times.
Stayed 4 nights in Dec 2018
Response from Monica on 6 Jan 2019
We are sorry that your stay was less than you expected. The issue you experienced was taken care of by our staff as quickly as possible.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Monica on 14 Dec 2018
Thank you for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Monica on 14 Dec 2018
Thank you for reviewing our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2018
Response from Monica on 14 Dec 2018
Thank you for taking time to review our hotel

8/10 Good

Sonya

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Social Media Specialist on 4 Dec 2018
Thank you!

10/10 Excellent

Verified traveller

Very clean remodeled older motel....but very comfy and accommodating. Will be back!
Stayed 1 night in Nov 2018
Response from Social Media Specialist on 23 Nov 2018
Thank you for taking time to provide us with feedback on your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Social Media Specialist on 23 Nov 2018
Thank you for taking time to provide us feedback from your stay.

6/10 Okay

Judy M

Liked: Room comfort
Disliked: Property conditions & facilities
The décor was poor. It was not handicap friendly at all. Needs lots of improvement before we would stay there again for the price we paid.
Stayed 1 night in Aug 2018
Response from Social Media Specialist on 14 Nov 2018
Thank you for providing us feedback on your stay with us.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Social Media Specialist on 14 Nov 2018
Thank you for the positive feedback hope to see you again.

8/10 Good

Dean

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice find
I was surprised how nice this hotel was. You can tell it was recently updated. Not a chain hotel just a nice priced local hotel that was clean and convenient. There was a MAJOR problem with our shower however I told them at check out and the clerk was very apologetic and was going to get it checked out. I would give it one more try before giving up on this place.
Stayed 1 night in Oct 2018
Response from Social Media Specialist on 29 Oct 2018
Thank you for providing us with feedback on your stay. Glad to hear you will be back.

6/10 Okay

M&M, Petoskey Michigan

Disliked: Staff & service
When we checked in the staff was very rude and short with us. His attitude changed the further we got through the check in process. Haven’t had any interaction with any of the other staff yet. Rooms are decent for the price we got them for. The pool is nice but the hot tube is a little lack of one.
Stayed 1 night in Oct 2018
Response from Social Media Specialist on 29 Oct 2018
Thank you for providing us with feedback on your stay.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018
Response from Social Media Specialist on 29 Oct 2018
Thank You.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for the breakfast. It was extremely crowded and uncomfortable.
Stayed 1 night in Oct 2018
Response from Monica, Front Desk Manager on 23 Oct 2018
Thank you for taking the time to share your experience with us. We are looking into ways to better accommodate the breakfast area.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Monica on 22 Oct 2018
Thank you David for taking the time to share your experience. We hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hester blew cold air for over a couple hours. Finally got warm
Stayed 1 night in Oct 2018
Response from Monica on 22 Oct 2018
Thank you for letting us know about the heat issue. We have completed the needed repairs. We hope you come see us again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The sheets and towels did seem tired and dingy. It may be time to refresh the linens. Our comforter needs some repair. Breakfast was excellent. Attendant friendly.
Stayed 2 nights in Oct 2018
Response from Monica on 22 Oct 2018
Thank you for staying with us! We will definitely look into the issue with the sheets and towels. Thank you for bringing it to our attention.

6/10 Okay

Lynne

Liked: Room comfort
Disliked: Staff & service
Petoskey stay
No parking near building. I was not notified prior to arriving what a strange way of getting to the room We had to go up steps, down the sidewalk. Then go inside, down the hall (which smelled like fuel oil) then up another set of stairs. Then we had to go outside again.and down the walk to get to the room. The people were nice but would have loved some help with the trip to the room...maybe a map! Horrible linens.
Stayed 1 night in Oct 2018
Response from Monica on 22 Oct 2018
Lynne, thank you for sharing your experience with us. We are currently working on getting maps made to assist the guest. Thank you for your suggestion & for staying with us at Americas Best Value Inn!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good food right across the street. Limo service if needed.
Stayed 1 night in Oct 2018
Response from Monica, Front Desk Manager on 23 Oct 2018
Thank you for sharing with us. We hope you enjoyed your stay and look forward to having you visit us again when you are in the area.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from Monica, Front Desk Manager on 23 Oct 2018
Kathryn, thank you for staying with us. We hope to see you again in the future.