Outdoor pool, open 6:30 AM to 10:00 PM, free pool cabanas

Reviews of Crowne Plaza Perth, an IHG Hotel

4.5 out of 5
Crowne Plaza Perth, an IHG Hotel
54 Terrace Road, East Perth, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 471 out of 1002 reviews" "
Rating 8 - Good. 381 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant. They have free laundry facilities which was so nice as we are traveling for an extended time. Great after a day at the beach. We also borrowed their bikes to ride to King’s Gardens the morning we checked out (you can reserve for two hours). They gave us an extended check out until 1pm as IHG members. We also had a very nice lunch at the on-site restaurant.
Stayed 3 nights in Mar 2024
Response from Tony on 27 Mar 2024
Hi ScottThank you for the fantastic review and I am very pleased to hear we were able to extend member benefits to you.Look forward to seeing you again.

8/10 Good

Jules

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful view
Stayed 2 nights in Mar 2024
Response from Tony on 27 Mar 2024
Thanks for the review Jules

10/10 Excellent

kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay lovely view of the swan close to Elizabeth quay. All staff were friendly and the pool is nice too
Stayed 1 night in Mar 2024
Response from Tony on 27 Mar 2024
Thanks for the wonderful review Kara, look forward to seeing you agian.

8/10 Good

Hamdan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tony on 27 Mar 2024
Thanks for the review Hamdan

6/10 Okay

Sheilla Punza

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Good location but poor service.
Stayed 9 nights in Feb 2024
Response from Tony on 27 Mar 2024
Thank you Sheilla Punza for your feedback and my apologies that we did not meet your expectations on this occasion.

6/10 Okay

Clyde

Disliked: Amenities, property conditions & facilities
Convenient and pleasant location in the city. Property is definitely in need of refurbishment. Room facilities were clean but tired. Shower bath is high step in not suited to elderly with mobilityissues. Room may have been smoke free with balcony door closed. On balcony , cigarette smoking smell was offputting. Overnight parking was limited so parked in nearby Fortescue Centre. Reception staff gave poor advice on payment process and ended up costing me $50. I would not stay here again and would rate it as 3 star at best.
Stayed 1 night in Feb 2024
Response from Tony on 6 Mar 2024
Dear Clyde, thank you for your feedback and my apologies we have not met your expectations on this occasion. I am following up your feedback with the relevant departments.Thank you again for your feedback; we hope to see you again.With bestTony

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great position on the river front in Perth. Hotel facilities were all OK but location and pool overlooking the river were really great
Stayed 3 nights in Jan 2024
Response from AO on 29 Jan 2024
Hi Bruce, Thank you for choosing to stay with us. We are delighted you enjoyed your stay and look forward to having you stay with us again soon.

8/10 Good

Winston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean room.
Stayed 5 nights in Jan 2024
Response from AO on 24 Jan 2024
Thank you for your feedback Winston. We look forward to having you stay with us again.

4/10 Poor

Amil

Disliked: Staff & service, property conditions & facilities
Very rude stuff and not helpful
Stayed 8 nights in Dec 2023
Response from AO on 24 Jan 2024
Hi Amil, Thank you for staying with us and for your feedback. We apologize for your experience with our staff members as this is not our usual standards. We will investigate to ensure that our standard are upheld and provide staff training if necessary.Regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from AO on 29 Jan 2024
Hi William, Thank you for choosing to stay with us. We are delighted you enjoyed your stay and look forward to having you stay with us again soon.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We cancelled this. We never stayed there. We booked wrong dates and nobody has contacted us.
Stayed 1 night in Dec 2023
Response from AO on 29 Jan 2024
Hi Michael, You have booked on a Book Early & Save rates which is pay upon booking confirmation and non-refundable. May i suggest you book the "Free Cancellation" rate for future to be able to make booking adjustments.

6/10 Okay

janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Get a river view room. It’s the best feature of the hotel. Room - average Dining - food good, wait staff struggled to get order night Staff - restrained on chicken, good on church out negative - My credit card was charged even though I was paying cash. Overall the hotel is showing it’s age. Hotel will be cashless in 2024. Positive - sit on your balcony and inhale the view. It’s doesn’t get better in Perth.
Stayed 2 nights in Dec 2023
Response from AO on 29 Jan 2024
Hi Janet,Thank you for choosing to stay with us and for sharing your dining experience so that we can continuously improve our service. Aside from that, we are so glad you enjoyed your stay with us and look forward to having you back soon.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crowne Plaza Perth Team on 24 Dec 2023
Dear Chris,Thank you for you rating!Kind regards,Crowne Plaza Perth Team

10/10 Excellent

Andrea D

Stayed 1 night in Dec 2023
Response from AO on 29 Jan 2024
Hi Andrea, Thank you for choosing to stay with us. We are delighted you enjoyed your stay and look forward to having you stay with us again soon.

8/10 Good

Deb

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were lovely, pool and view great. Room was nice with a great view.
Stayed 2 nights in Dec 2023
Response from HS on 13 Dec 2023
Dear Guest, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and that our staff, pool, and the view left a positive impression on you.It's heartwarming to know that you found our team lovely and that you were able to relax by the pool while enjoying the beautiful surroundings. We're also pleased that you appreciated the room and the great view it offered.Your feedback encourages and motivates us to continue delivering excellent service and memorable experiences. We look forward to welcoming you back on your next visit, and please don't hesitate to let us know if there's anything specific we can do to make your next stay even more enjoyable.Thank you again for choosing us, and we appreciate your kind words.Regards, Guest Relation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for East end of Perth. Some shade around the beautiful pool would be nice.
Stayed 1 night in Nov 2023
Response from Crowne Plaza Perth Team on 22 Nov 2023
Dear Anonymous,Thank you for staying with Crowne Plaza Perth! We are contented to read that you enjoyed your stay with us. We do appreciate your feedback and we have pool umbrellas available at our pool deck for guest to use. We hope to welcome you back in the near future!Kind regards,Crowne Plaza Perth Team

8/10 Good

Lynda Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, quick checkin, room very clean.
Stayed 2 nights in Nov 2023
Response from Crowne Plaza Perth Team on 19 Nov 2023
Dear Lynda Mary,Thank you for your positive comments! We are glad you enjoyed your stay, we hope to welcome you again in the near future!Kind regards,Crowne Plaza Perth Team

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel declined a change of dates
Stayed 1 night in Nov 2023
Response from Crowne Plaza Perth Team on 13 Nov 2023
Dear peter,Your reservation is booked under a prepaid rate instead of flexible rate. You may refer to the terms and conditions on your reservation regarding policy for change of date request. If you require further assistance, please do not hesitate to contact us via the messaging system on Wotif / Expedia. Thank you.Kind regards,Crowne Plaza Perth Team

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property going through an upgrade. bit of stress with just 1 lift operating while the other is being upgraded.
Stayed 3 nights in Nov 2023
Response from Reception Team on 8 Nov 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.We were glad that you enjoyed your stay with us. We are looking forward to your return visit.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team.

8/10 Good

Corey

Travelled with group
No water drinking water in room and a/c not so good
Stayed 1 night in Nov 2023
Response from Reception Team on 8 Nov 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.We were glad that you enjoyed your stay with us. We are looking forward to your return visit.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team.

10/10 Excellent

Penny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Reception Team on 8 Nov 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.We were glad that you enjoyed your stay with us. We are looking forward to your return visit.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and comfortable with friendly and helpful staff. Our room was well appointed and spacious enough for two adults.
Stayed 9 nights in Oct 2023
Response from Crowne Plaza Perth Team on 1 Nov 2023
Dear Elizabeth ,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We're thrilled to hear that you found your experience enjoyable and comfortable.It's wonderful to know that you found our accommodations to be clean and comfortable and that our staff was friendly and helpful. Providing a welcoming and accommodating atmosphere for our guests is a top priority, and your feedback confirms that we're on the right track.We're delighted to hear that your room met your expectations in terms of its size and amenities. We aim to ensure that our guests have a relaxing and spacious environment to unwind.Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay in the future. If you have any specific requests or preferences for your next visit, please do not hesitate to reach out to our team. Your satisfaction is our priority.Warm regards,Crown Plaza Perth Team.

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comforable and convenient for our needs
Stayed 3 nights in Oct 2023
Response from Crowne Plaza Perth Team on 1 Nov 2023
Dear David, Thank you for taking the time to share your thoughts about your recent stay at our hotel. We are delighted to hear that you found your experience with us "very comfortable" and convenient for your needs.Guest comfort and convenience are of the utmost importance to us, and we're thrilled that we could provide you with both during your stay. It's always our goal to ensure that our guests have a seamless and enjoyable experience.We appreciate your kind words and are pleased to have had the opportunity to host you. If your travels bring you back to our area, we look forward to welcoming you again and providing you with another excellent experience.Thank you for choosing our hotel, and please don't hesitate to contact us if you have any specific requests or preferences for your next visit. Your satisfaction is our top priority.Warm regards,Crown Plaza Perth Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean but old
Internet coverage was bad even though someone tried to help to work on the issue. room is old, musty smell at times. room needs an upgrade, make over. bottled water should be provided. location is outside of the cbd free bus service, but walkable.
Stayed 4 nights in Oct 2023
Response from Crowne Plaza Perth Team on 1 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your comments as they help us identify areas for improvement and ensure that future guests have a better experience.We apologize for the issues you encountered during your stay, particularly the internet coverage problems. Connectivity is crucial for our guests, and we're actively working to address this issue to provide a more reliable and efficient internet service.Regarding the condition of your room, we understand your concerns about it feeling old and having a musty smell at times. Your feedback is valuable, and we are committed to improving our accommodations. We will be exploring opportunities for room upgrades and makeovers to provide a more comfortable and inviting atmosphere.Your suggestion for providing bottled water is noted, and we will consider adding this amenity to enhance our guests' experience.We appreciate your positive comments about the hotel's location, its proximity to the CBD and the walkable distance to the free bus service. We value your input, and it helps us make necessary adjustments to better meet our guests' needs.We hope you will consider staying with us again in the future, as we are dedicated to enhancing our services and facilities. If you have any specific requests or if there's anything else we can do to make your next stay more enjoyable, please feel free to reach out to our guest relations team.Thank you for choosing us as your accommodation, and we look forward to the opportunity to host you again.Warm regards,Crown Plaza Perth Team.

4/10 Poor

S

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Noisy and no lift
Noisy …we were given the room below the gym Only one lift working…chaos…
Stayed 2 nights in Oct 2023
Response from Hemant Kumar on 25 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value input from our guests, as it helps us improve our services and facilities.I'm genuinely sorry to hear about the issues you experienced during your stay. It's clear that the noise from the gym and the inconvenience of having only one working lift disrupted your stay. Please accept my apologies for any inconvenience this may have caused.We are committed to making necessary improvements to ensure our guests have a more enjoyable experience. We will look into ways to mitigate the noise issue from the gym, and we'll also address the lift situation to prevent such chaos in the future.We genuinely appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future. If you do decide to return, please don't hesitate to reach out to us directly so that we can make special arrangements to enhance your stay.Thank you once again for sharing your experience, and we look forward to serving you better in the future.Warm regards,Guest relation manager, Hemant Kumar

4/10 Poor

JOHN

Disliked: Staff & service
Lifts didn’t work , tv in room didn’t work service and cleanliness in restaurant was average understaffed ?? hotel is in good location to everything reception staff and bar staff were very good
Stayed 4 nights in Oct 2023
Response from Crown Plaza Perth Team, on 20 Oct 2023
DearJohn,We appreciate you taking the time to share your feedback about your recent stay at our hotel. Your comments are valuable to us as they help us identify areas for improvement and recognize what we're doing well.We apologize for the inconvenience you experienced with the non-functioning lifts and the TV in your room. Technical issues can be frustrating, and we understand how they can impact your stay. Please be assured that we are taking steps to address and resolve these issues promptly.Your feedback regarding the service and cleanliness in our restaurant is also important to us. We are working diligently to maintain high standards in these areas, and your comments will assist us in improving our service quality and overall experience.We're pleased to hear that you found our hotel to be in a convenient location, and we appreciate your positive remarks about our reception and bar staff. Providing excellent customer service is a priority for us, and we're delighted to know that our team made a positive impression on you.Your feedback is appreciated, and we'll use it as an opportunity to enhance our services. We hope to have the chance to welcome you back in the future and provide you with an improved experience that reflects the quality we aim to deliver.Warm regards,Crown Plaza Perth Team,

2/10 Terrible

Anthony

Stayed 3 nights in Oct 2023
Response from Crowne Plaza Perth Team on 17 Oct 2023
Dear Anthony,Thank you for taking the time to leave a review of your recent stay with us on 2/10. We appreciate your feedback and value your input. Your opinion is important to us, and we use reviews like yours to continuously improve our services and provide the best possible experience for our guests.We are pleased to hear that you enjoyed your stay with us. It's always our goal to make our guests feel comfortable and well taken care of. If you have any specific suggestions or feedback on how we can further enhance your experience in the future, please do not hesitate to reach out to us.We hope to have the pleasure of welcoming you back in the near future. If you have any questions or if there's anything we can assist you with, please feel free to contact us. Thank you once again for choosing to stay with us.Regards, Crown Plaza Perth Team.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly & helpful. An amazing view & location. Would be keen to come visit again.
Stayed 3 nights in Oct 2023
Response from Crowne Plaza Perth Team on 10 Oct 2023
Dear Tim,Thank you for sharing your wonderful feedback with us! We are delighted to hear that you had such a positive experience during your stay with us.Our team takes great pride in providing friendly and helpful service, and we are thrilled that you felt well taken care of. We're also glad you enjoyed the amazing view and our convenient location. It's our goal to make our guests' visits memorable, and it sounds like we succeeded during your stay.We would be absolutely thrilled to welcome you back for another visit in the future. Please don't hesitate to reach out if you plan to return; we'll be here to ensure you have another fantastic stay.Thank you for choosing to stay with us, and we look forward to your next visit!Warm regards,Crown Plaza Perth Team

8/10 Good

Kelli

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our aecond time staying here. The stay was excellent and most staff were amazing. There was one hiccup with the lady behind the bar initially who didnt know much english and couldn't make the standard drinks requested. Parking was good if you can snag a spot. Overall a good stay and would stay again. Fantastic location particularly when attending an event at Langley Park
Stayed 2 nights in Oct 2023
Response from Crowne Plaza Perth Team on 10 Oct 2023
Dear Kelli, Thank you for returning to stay with us for the second time and for taking the time to share your valuable feedback. We truly appreciate your loyalty and are delighted to hear that your overall experience was excellent.It's wonderful to know that most of our staff provided you with amazing service, and we apologize for the experienced at the bar. We will address this issue to ensure that all our team members are well-equipped to meet guest expectations. Your feedback helps us improve, and we thank you for bringing it to our attention.Parking can sometimes be a challenge, but we're glad you were able to find a spot. We appreciate your understanding in this matter.We're thrilled that you find our location fantastic, especially for events at Langley Park. It would be our pleasure to welcome you back for another stay in the future. If there is anything specific you would like us to improve or if you have any special requests for your next visit, please feel free to let us know.Thank you for your continued support, and we look forward to hosting you again soon.Warm regards,Crown Plaza Perth Team,

10/10 Excellent

Karen

Stayed 5 nights in Oct 2023
Response from Reception Team on 8 Nov 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.We were glad that you enjoyed your stay with us. We are looking forward to your return visit.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team.

8/10 Good

Francine

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Crowne Plaza Perth Team on 4 Oct 2023
Dear Francine,Thank you for your rating, we hope to welcome you back!KInd regards,Crowne Plaza Perth Team

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a lottery on a first come first served basis. The lifts were under repair which resulted in using the fire stairs on more than one occasion. Overall we enjoyed our stay, the Questi restaurant was very good, staff friendly and the room was immaculate.
Stayed 3 nights in Sep 2023
Response from Crowne Plaza Perth Team on 10 Oct 2023
Dear Garry, Thank you for sharing your feedback regarding your recent stay with us. We greatly appreciate your input and are delighted to hear that, overall, you enjoyed your stay.We understand that parking can be challenging when it's on a first-come, first-served basis, and we apologize for any inconvenience you may have experienced. Additionally, we're sorry to hear about the inconvenience of the lifts being under repair, which led to you using the fire stairs. We understand that this can be frustrating, and we appreciate your patience and understanding during this time.On a positive note, we're thrilled to hear that you enjoyed your dining experience at Gusti restaurant, found our staff friendly, and were pleased with the cleanliness of your room. We take great pride in providing excellent service and maintaining our rooms to the highest standards.Your feedback is important to us, and we will use it to improve our services and facilities. We hope to have the opportunity to welcome you back in the future, and we'll strive to make your next stay even more enjoyable.Thank you for choosing to stay with us, and we look forward to serving you again soon.Warm regards,Crown Plaza Perth Team,

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023
Response from Crowne Plaza Perth Team on 4 Oct 2023
Dear Nadia,Thank you for your positive feedback, we are looking forward to your return visit!Kind regards,Crowne Plaza Perth Team

4/10 Poor

Deirdre

Travelled with partner
Liked: Amenities
Advised by staff our room had a lovely view of the park and Swan river, only to open the blinds to the balcony to see a wall. View was the back of the pool area, could not utilise balcony and no view. Contacted reception to advise, no other room available.
Stayed 1 night in Sep 2023
Response from Crowne Plaza Perth Team on 1 Nov 2023
Dear Deirdre, Thank you for sharing your recent experience at our hotel, and we sincerely apologize for the disappointment you experienced regarding the view from your room.We regret the inconvenience and misunderstanding that occurred when you were informed about the room's view. This does not align with our commitment to providing accurate information to our guests. We understand that the view plays a significant role in the overall experience, and it's unfortunate that it did not meet your expectations.We appreciate that you contacted our reception to bring this matter to our attention. We are sorry that we couldn't offer an alternative room with a more satisfying view at the time. We will certainly use your feedback to improve our communication and ensure that such issues are addressed promptly in the future.We understand the importance of our guests' satisfaction, and we hope that this experience won't deter you from considering us for your future stays. If you choose to stay with us again, please do not hesitate to communicate your preferences and expectations in advance, and we will do our utmost to make your stay as pleasant as possible.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.Warm regards,Crown Plaza Perth Team.

8/10 Good

Cjaska

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Crowne Plaza Perth Team on 4 Oct 2023
Dear Cjaska,Thank you for your rating, we hope to welcome you back!Kind regards,Crowne Plaza Perth Team

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in Sep 2023
Response from Crowne Plaza Perth Team on 4 Oct 2023
Dear Phillip,Thank you for your kind words, we are looking forward to your return visit!Kind regards,Crowne Plaza Perth Team

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Location for me and value for money also. Staff are very friendly and super helpful. Rooms are clean and tidy and are a good size. Would be nice to have bottled water available in the room.
Stayed 4 nights in Sep 2023
Response from Crowne Plaza Perth Team on 12 Sept 2023
Dear Anthony,Thank you for your kind feedback and we are glad that you enjoyed your stay with us. We look forward to welcoming you back to the hotel soon!Best Regards,Crowne Plaza Perth

10/10 Excellent

Neil

Stayed 1 night in Sep 2023
Response from Crowne Plaza Perth Team on 4 Oct 2023
Dear Neil,Thank you for your rating, we hope to welcome you back!Kind regards,Crowne Plaza Perth Team

10/10 Excellent

John

Stayed 3 nights in Aug 2023
Response from Crowne Plaza Perth Team on 6 Sept 2023
Dear John,Thank you for your 10/10 rating. We are glad to know that you enjoyed your stay. We are looking forward to your return visit.Kind regards,Crowne Plaza Perth Team

2/10 Terrible

Paul

Disliked: Staff & service
No A/C or fans
Imagine a hotel with 30 degree temperatures during the day, and no air conditioning. Yes, that's the Crowne Plaza Perth! The rooms were incredibly stuffy with insufficient ventilation. I was told that the A/C is only switched on for some months of the year when I notified reception. I asked for a fan and was told that the hotel does not have any. Guests could seriously get sick from heat stroke! The views are great - but that doesn't help if your hotel makes you sick.
Stayed 4 nights in Aug 2023
Response from Reception Team on 3 Sept 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Crowne Plaza Perth. We sincerely apologize for the discomfort you experienced due to the high temperatures and the lack of air conditioning in your room. Your comments have been brought to the attention of our management team, and we understand the importance of maintaining a comfortable environment for our guests. We appreciate your suggestion for fans and will explore the possibility of providing them in the future to enhance guest comfort. Our guests' well-being is of utmost importance to us, and we take your concerns seriously. We hope you might consider giving us another opportunity to host you in the future, where we can provide you with a more enjoyable and comfortable stay. Thank you for choosing Crowne Plaza Perth, and we appreciate your valuable feedback. Warm Regards, Crowne Plaza Team.

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Crowne Plaza Perth Team on 6 Sept 2023
Dear Laura,Thank you for your rating. We are sorry to know that your stay did not meet your satisfaction. Appreciate if you could share more details so we would know which areas we need to improve on.Kind regards,Crowne Plaza Perth Team

4/10 Poor

Martika

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mould on bathroom roof, purchased a spa room with views got a tiny bath. No parking
Stayed 1 night in Aug 2023
Response from Crowne Plaza Perth Team on 22 Aug 2023
Dear Martika,Thank for telling us about your stay. As I can see on your reservation, the room type that you booked is a standard queen balcony room with high river view, and this room type does not come with a spa bath. If you wish to have a room with both river view and spa bath, we would recommend booking the king bed spa suite in the future. We do apologise for the bathroom condition and cleanliness, please rest assured this is currently being reviewed by the housekeeping manager, and the action required will be taken. We hope to be able to serve you again in the near future.Kind regards,Crowne Plaza Perth Team

10/10 Excellent

Anthony

Stayed 2 nights in Aug 2023
Response from Reception Team on 3 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.We were glad that you enjoyed your stay with us. We are looking forward to your return visit.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team.

10/10 Excellent

Les

Travelled with partner
Liked: Amenities
Needs an overall upgrade, but clean and comfortable and will stay again. Had to ask for toilet paper and soap top ups as a 7 day stay.
Stayed 7 nights in Aug 2023
Response from Reception Team on 18 Aug 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.We were glad that you enjoyed your stay with us. We are looking forward to your return visit.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team.

8/10 Good

Warwick

Stayed 2 nights in Aug 2023
Response from Crowne Plaza Perth Team on 6 Sept 2023
Dear Warwick,Thank you for your positive rating. We are contented to know that you enjoyed your stay. We are looking forward to your return visit.Kind regards,Crowne Plaza Perth Team

10/10 Excellent

Lyn, Hawthorn

Stayed 5 nights in Aug 2023
Response from Crowne Plaza Perth Team on 6 Sept 2023
Dear Lyn,Thank you for your 5/5 rating. We are pleased to know that you enjoyed your stay. We are looking forward to your return visit.Kind regards,Crowne Plaza Perth Team

10/10 Excellent

Linda

Stayed 2 nights in Aug 2023
Response from Crowne Plaza Perth Team on 15 Aug 2023
Dear Linda,Thank you for your rating. We are glad to know that you enjoyed your stay. We are looking forward to your return visit.Kind regards,Crowne Plaza Perth Team

8/10 Good

Lorraine

Great location and within walking distance to most places.
Stayed 2 nights in Aug 2023
Response from Crowne Plaza Perth Team on 15 Aug 2023
Dear Lorraine,Thank you for your positive feedback. We are pleased to know that you enjoyed the convenient location of our hotel. We are looking forward to your return visit.Kind regards,Crowne Plaza Perth Team

10/10 Excellent

Anthony

Stayed 2 nights in Jul 2023
Response from Crowne Plaza Perth Team on 15 Aug 2023
Dear Anthony,Thank you for your rating. We are contented to know that you enjoyed your stay. We are looking forward to welcoming you again.Kind regards,Crowne Plaza Perth Team

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY !! VERY CENTRAL
GREAT PLACE TO STAY !! VERY CENTRAL , ONLY NEGATIVE WAS SLOW CHECK IN AND OUT , ONLY 1 STAFF !!!
Stayed 1 night in Jul 2023
Response from Judy on 3 Aug 2023
Thank you for your feedback David. Our apology for inconvenience that you have experienced. We will try our best to improve our services to satisfy your future stay.