Desk, WiFi, bed sheets
Check availability

Reviews of Snowy Gums

3 out of 5
Snowy Gums
Plum Pine Rd, Smiggin Holes, Smiggin Holes, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 49 reviews" "
Rating 8 - Good. 22 out of 49 reviews" "
Rating 6 - Okay. 1 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff and service, particularly in the restaurant. The room & bed was really comfy but unfortunately couldn’t sleep as the walls are paper thin. We could hear all of the staff conversations in the hallway at 9pm at night, all crying children, as well as the loud shower pressure of the room next door very early in the morning.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Catherine Chen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely helpful staff and great meals, dinners always delicious and excellent bacon and herbed mushrooms at breakfast
Stayed 3 nights in Jul 2020

10/10 Excellent

Matty, Sydney

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Great place to stay. The staff are fantastic treat you like me of the family. The meals and service was great.
Stayed 2 nights in Jul 2020

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like your part of the family
Amazing food 5 star rating, the staff were wonderful and joined us after dinner for a quiet drink around fire social distancing. Lea and her staff are so accommodating, nothing was ever too much to ask for. You can smell the freshness when you walk in the room as everything is sanitised. We stayed when the first big dump on snow fell on resort and the staff were just as excited as us. Henk and Lea organised to pick us off at Sawpit Creek and drop us off at the end of our stay which worked out perfect as the snow was too deep and you would have been stuck if you tried to stay.
This is the actual chalet and car park.
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the snow and surrounded by snow. Great bar lounge area. Good alpine type architecture.
Stayed 1 night in Aug 2019

10/10 Excellent

Wendy, Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service and breakfast and dinner was really fantastic
Stayed 1 night in Jul 2019
Response from Lea on 30 Jul 2019
Thankyou So much glad you enjoyed your stay with us

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Lea on 30 Jul 2019
Thankyou for your review glad you enjoyed your stay with us

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great access to snow
Great location with ample breakfast and dinner included.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Had a great time. Great for families. Clean tidy presentation. Staff were very helpful and friendly.
Stayed 2 nights in Aug 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in the snow. Staff was amazing, friendly and welcoming. The beautiful 3 course dinners each night were so appreciated. Huge servings of deliciousness. Snowy Gums is comfy and felt like a home away from home. Thanks to all for a wonderful few days
Stayed 3 nights in Aug 2018
Response from Lea on 15 Aug 2018
Thankyou for your review so glad you enjoyed your stay with us it was a pleasure to have you. Hope to see you again next season kindest Regards Lea

10/10 Excellent

DB, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
booked at the last minute but was a great surprise with the whole experience. Staff were awesome, food was great and cant fault anything.
Stayed 1 night in Aug 2018
Response from Lea on 10 Aug 2018
Thankyou for choosing to stay with us and so glad you enjoyed your stay see you again next season

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was excellent, location was really good. Nice place to stay
Stayed 4 nights in Jul 2018
Response from Lea on 5 Aug 2018
So glad you enjoyed your stay with us. Looking forward to seeing you again soom

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The go for on the snow
Really nice vibe. The food was included that meant the value made sense. Heaps of space too. We had two families there, the kids loved it. There was a spa and sauna that were closed for cleaning - I'm not sure if that's the normal.
Stayed 2 nights in Jul 2018
Response from Lea on 5 Aug 2018
Thankyou for your feedback. Glad you enjoyed your stay with us. Sorry about the Spa being closed we ensure our spa is maintained to the highest standards and sometimes that means we need to close it until our chemical levels are perfect. Once again we do apologies

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Lovely end of season weekend
Good; Fortunate to get on site parking so access really easy Dinner and breakfast included. Good quality and substantial Friendly staff with good advice Big, clean comfortable room Not so Good Thin walls so noise in corridor can be loud. Not clear from hotels.com that needed to book parking asap Did not clear snow from walkway to driveway so was tricky to walk at night Overall Pretty good value for money for an on snow stay. Would have no problems about going back to Snowy Gums (may bring a snow shovel though :))
Stayed 2 nights in Sep 2017

8/10 Good

annie, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lodge in the snow about 150m from lifts
Very comfortable place to stay, very nice staff, everything you need right there. Would definitely stay again and would recommend to friends.
Stayed 2 nights in Sep 2017

8/10 Good

Steve , wollongong

Liked: Property conditions & facilities, room comfort
Snowy gums we would come back
Great location, food not great but ok Not flash but suited us perfectly for our 2 night snow trip Make sure to book parking
Stayed 2 nights in Aug 2017

4/10 Poor

John, Newcastle NSW

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sadly Disappointing
Heating in the bedrooms lacking terribly when you needed it most. Had to huddle under blankets to stay warm. The toilet in our room was broken so that you couldn't sit on the seat, believe me, i know it sounds silly but it was very dangerous, particularly when you try to sit on the seat for the first time and end up smashed into the wall. The walls are paper thin so noise and whispers could quite easliy be heard. The beds were ok but the pillows have had it. The main meals were absolutely terrible. Two nights with deep fried chicken schnitzel. Third night a number of guests including my family had been totally forgotten about by management regarding an early dinner. When the familes arrived including mine at the normal time the kitchen had been shutdown. We were told by the cook that management had told him that everyone had been told about the early dinner. Obviously not. So the cook rustled up some; wait for it..Chicken shnitzel burgers, which had been sitting in the bay maree for quite a while. We had Sking goggles, gloves and helmet stolen from the heater room. My perception is that the current management all though polite are not up to the task of manageing this establishment. Possibly because of lack of staff or lack of management ability or lack of access to capital. With one night left to stay we decided forget it. We packed our bags and left. Didn't get much bang for a lot of bucks.
Stayed 4 nights in Aug 2017
Response from Management on 17 Aug 2017
Thank you for your comments. It was a difficult stay and we do appreciate all feedback. It would be very nice if there was a website that rated and commented on guests. Some are more difficult to please than others but we always try our best regardless - for some however it will never be good enough. Most guest are extremely complimentary of our efforts to please and go out of our way.

6/10 Okay

Stephen

Liked: Cleanliness, room comfort
Average for the cost
Good size rooms, comfy bed, Wifi very poor, overall average on snow accomodation
Stayed 6 nights in Jul 2017
Sorry. We have been trying for years to get better internet coverage. This year they approved satellite internet which has improved a very poor service but we are limited on what we can use. We are hoping that the NBN will be our way in the future. In todays world, the internet is important

10/10 Excellent

Greg, Northern Rivers

Liked: Cleanliness, staff & service, room comfort
Pleasant Surprise
I made a last minute booking in the only rooms available in the Perisher area during the July school holidays. Looking back twelve months, past reviews were not favourable. After our stay my initial trepidation was completely unfounded. It began when Henk met us at the Ski Tube Station to bring us, and our luggage, back to the lodge. Henk and Lea are the new managers of Snowy Gums and they are the perfect hosts. They are friendly, down-to-earth and attentive; willing to go the extra mile to look after guests. The food was wholesome and plentiful, very much family fare. The view from the dining room across the snow covered mountain range is spectacular. The lodge itself is a little tired, but everything was clean and comfortably warm. As skiers, I also appreciated that Snowy Gums is located next door to a ski hire shop and is only a short walk across the Smiggins Holes car park to the lifts. A great place to stay for a family ski holiday.
Stayed 2 nights in Jul 2017
Response from Management on 17 Aug 2017
Thank you! We appreciate your comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complimentary breakfast and dinner during our stay. Its not their fault but they didn't know how to cater to vegetarian dinner request, but breakfast was fine and filling. This is my honest feedback, no hard feelings. The managers were a very pleasant couple- very accommodating and cheerful and picked us up from the ski tube station and dropped us back as well.
Stayed 2 nights in Jul 2017
Response from Management on 17 Aug 2017
Thank you for your feedback. We will certainly look into providing better vegetarian meals. It is something that is becoming very important with guests and we need to do our best to accommodate them.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall a nice hotel. Its worthwhile the stay if you can't find somewhere better. The hotel manager was rude to me though. When you're paying $460 a night you expect to be treated better.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and that's about it
Manager was one of the rudest ladies my wife and I had come across,on arrival pretty much threw us the keys and pointed at the direction to our room. We stayed for 3 days,and housekeeping had not come once,had to ration the toilet paper and towels to last.Tv had 3 channels and was facing opposite to bed.Towel rack was hanging on by one screw,the list could go on and on...... Will not be staying there ever again and will certainly not recommend to anyone.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location at Smiggins. Friendly staff - always ready to help. Fine food and a family friendly lounge room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent Customer Service
Julie and her team did a remarkable job finding us accommodation and feeding my family when my wotif booking did not make it to the hotel. Even more remarkable was that the hotel had closed for the season.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for family now trip
Loved it. Management were extremely nice and very accommodating

10/10 Excellent

Glenn, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great location with great staff.
Great meals. It was nice to be able to ski from the lodge down to the lifts.

8/10 Good

Simon, Australia - QLD - Brisbane

Liked: Staff & service
Facilities: Basic; Value: Over-priced, Costly; Service: Friendly, Courteous; Cleanliness: Clean; Dinner was superb! Chef is amazing. Great lounge common area.

10/10 Excellent

Stephen, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service
No TV in room, power points in odd spots. No spare pillows, blankets, electric blankets, no microwave in room

10/10 Excellent

Doug, Australia - NSW - Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Outstanding; Cleanliness: Spotless; Dinner was exceptional both nights, lamb shanks and pork medallions.

8/10 Good

victor, Australia - NSW - Sydney

Liked: Staff & service
Facilities: Basic; Value: Fair price; Service: Go the extra mile; Cleanliness: Tidy;

8/10 Good

Martin, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Friendly; Cleanliness: Pleasant;

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Acceptable price; Service: Remarkable; Cleanliness: Spotless;

8/10 Good

JALPAN, Australia - NSW - Sydney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facilities: Ordinary; Value: Average price, expensive for a smallroom; Service: Courteous; Cleanliness: Pleasant; 8 km away from Perisher, its good so you dont have to drive much to go there

8/10 Good

Riza, Indonesia

Liked: Cleanliness, staff & service

10/10 Excellent

Norman, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Economical; Service: Go the extra mile; Cleanliness: Gleaming; Drop in and have a look on your way upto the snow.

10/10 Excellent

Kate, Australia - NSW - Sydney

Liked: Cleanliness, staff & service

8/10 Good

David, Australia - ACT - Canberra

Liked: Cleanliness, staff & service
Facilities: Bit cramped but OK; Value: Good value; Service: Go the extra mile; Menu choices after day of skiing were just right

8/10 Good

Millie, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, Nice ; Value: Great deal, Bargain, Fantastic; Service: Respectful, Friendly, Courteous; Cleanliness: Pleasant, Lovely, Delightful;

8/10 Good

Tracey, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Friendly, Courteous; Cleanliness: Lovely; Very comfortable accomodation, food was great

8/10 Good

Helen, Australia - QLD - Brisbane

Liked: Staff & service
Disliked: Property conditions & facilities
Food was also very average for the cost

10/10 Excellent

Ian, Australia - ACT - Canberra

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Roger

Liked: Cleanliness, staff & service
Facilities: Everyday; Value: Affordable; Service: Respectful, Courteous; Cleanliness: Spotless;

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay here again next time if I go skiing.

10/10 Excellent

Sarah, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Remarkable; Cleanliness: homey;

10/10 Excellent

Ben, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, Nice , Above average; Value: Great deal, Bargain, A steal; Service: Professional, Friendly, Courteous; Cleanliness: Spotless, Pristine, Beautiful; suitable for anyone looking for a nice place to stay after a full day at the snow

8/10 Good

Jeff, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Economical; Service: Outstanding; Cleanliness: Pleasant;

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体不错，包的晚餐很好，还赠送饭后甜点，可惜浴巾不是每天换。