Desk, iron/ironing board, cots/infant beds, rollaway beds
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Reviews of Candlewood Suites Grand Prairie, an IHG Hotel

2.5 out of 5
Candlewood Suites Grand Prairie, an IHG Hotel
5300 W Landens Way, Peoria, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 88 out of 168 reviews" "
Rating 8 - Good. 46 out of 168 reviews" "
Rating 6 - Okay. 14 out of 168 reviews" "
Rating 4 - Poor. 12 out of 168 reviews" "
Rating 2 - Terrible. 8 out of 168 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nataraj

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Stayed 4 nights in Apr 2024

10/10 Excellent

Fabiola

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all areas
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Units had everything we needed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joy and Bill

Travelled with family
Liked: Amenities, property conditions & facilities
This is our go to place to stay when visiting on family. The staff is great! Very down to earth people! We’ve enjoyed our stay each time we’ve stayed!
Stayed 4 nights in Nov 2023

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was amazing. The staff were even more amazing especially Don and Charley at the front desk. We were in town for a funeral and they welcomed us to check in early after driving for 5 hours. The housekeeping staff were also very pleasant. This was our first stay at a Candlewood but will not be the last.
Stayed 1 night in Oct 2023

6/10 Okay

Kenneth

Stayed 2 nights in Oct 2023

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were first put into room 101 and when we got into the room, the window was open and the ac was at 60°. I shut the windows and turned up the air and there was the worst burning smell coming from the ac. We asked for a different room and they moved us to 312. It was clean and comfy and smelled good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Room was extremely clean. Hotel staff is very responsive to issues. Unfortunately the air conditioner did not work, so the room was very hot in the evening. Cooled off when we opened the windows. Hotel stated it will be fixed for the next guest.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Dean, Bella Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
currently being upgraded, most everything is new and professionally done, the suite we had for four nights was perfect, the parking can be tight but not too much of a problem, we will return, highly recommended
Stayed 4 nights in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

10/10 Excellent

Siedah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and patient with us
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Joy

Stayed 1 night in Apr 2023

4/10 Poor

rory

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had ants in a room.....not alot but still......the queen beds are pushed against a wall so only can get out of bed on one side. We asked for a room with two full size beds and there were ants there too so we left the hotel..
Stayed 2 nights in Mar 2023

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Theresa

Stayed 1 night in Mar 2023

10/10 Excellent

DEBBIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the helpful service of the front desk staff. We needed a few extra things and they were very helpful.
Stayed 2 nights in Feb 2023

10/10 Excellent

Glenavary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very comfortable, and well-located for my purposes
Stayed 1 night in Oct 2022

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and friendly check-in. Clean room that was spacious enough for us. Would stay here again.
Stayed 1 night in Oct 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. Our favorite part was the staff. Everyone was friendly and helpful and seemed to be enjoying their job. Thanks for everything!
Stayed 2 nights in Aug 2022

8/10 Good

Kahoun

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Would have like a lighted carport to check in particularly at night and bad weather
Stayed 2 nights in Jun 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Usamah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Michael

Liked: Staff & service
Stayed 3 nights in Jun 2022

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet, clean and comfy
Stayed 1 night in May 2022

4/10 Poor

Martha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusted and Disappointed
One of the beds had the smell of urine even though there was a note card stating that the room had been clean and inspected. We were moved to a different room after we had already tired to settle in for the night. The hallway smelled of drugs. When the smell of the hallway was brought to their attention, they said that they were aware of it and sprayed the hallways. We will not stay here again due to the bed condition and lack of interest to keep customers who care about the air quality of the facility.
Stayed 2 nights in May 2022

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a brief and pleasant stay
Stayed 1 night in Apr 2022

10/10 Excellent

Anthena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great staff
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay!
Staff was great, friendly, attentive when needed. Very clean room. They could update to larger TVs with streaming capabilities. Shower was excellent!
Stayed 3 nights in Apr 2022

10/10 Excellent

Sandra

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality! Very friendly! The GM was very professional. I would definitely stay there again!
Stayed 5 nights in Apr 2022

10/10 Excellent

Corlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always love Candlewood very nice staff and room very clean and comfortable bed.
Stayed 1 night in Mar 2022

8/10 Good

Janna

Liked: Cleanliness, staff & service, amenities
The tiolet ran unless I lifted the bulb each time. The coffee pot didn't work this morning.
Stayed 1 night in Feb 2022

6/10 Okay

Mike

Stayed 1 night in Feb 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay.
Small room with bed up against a wall. Otherwise, no issues.
Stayed 4 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect for us!
Amazing shower. Comfortable bed. Pets allowed for $75/stay was a great option. Located close to restaurants and shops. Nice area. Great for Bradley University stays. Will be back!
Stayed 2 nights in Oct 2021

6/10 Okay

Carla

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not What I Expected
I had booked online and asked for 1st floor room, but was told none were available when I checked in so was given room on second floor. There was a long black hair in the bathtub, and when I returned from dinner I found a roach on the bathroom floor. I complained and was given an upgraded room on the 1st floor. There is a grill area by one of the outside entrance doors, and on Sat night there was quite a large gathering with cases of beer, music, etc. I saw several trucks pull up and guys got out with coolers. Complained to the manager since it was uncomfortable walking past group, but was told they were all guests. Next morning pet area next to grill area was littered with food, cigarette butts and bottle caps. I would have expected better from Candlewood Suites, especially for the price.
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Cockroach in my friends room. Party outside with 10-15 non guest men, drinking. Manager said he checked, but did not. Night employee was partying with them. Very uncomfortable situation.
Stayed 3 nights in Sep 2021

4/10 Poor

ROSEMARY

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very Disappointed
Pros- clean, good location (although you cannot walk anywhere) free bottles of water Cons- toliet kept running, no hand sanitizer by elevator, clock didn't work, remote needed batteries, you have to go to front desk for ice or privacy magnet- but no one tells you. Our main commplaint was check-in- the person at the desk gave us a room at the end of the hall and I asked to be closer to the elevator since I am healing a broken leg. Said he couldn't do it- they were at 85% capacity- we saw a total of 4 people. So I contacted manager at property, who left us a lovely note to let her know if we need anything, she said she would check on it and cll us back. Never did helped never moved us. The last straw was we wanted to use our cc for payment (I had secured the reservation with my husbands card) and they said we couldn't- they ha to use the card on file with Expedia? We had another reservation with Candlewood in Jefferson City and cancelled it.
Stayed 3 nights in Sep 2021

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a two bed studio, and was impressed with how clean, and equipped this place was. The dishes, and Shampoo/conditioner/body wash was a nice touch. Will definitely stay at more Candlewood Suites for sure!
Stayed 1 night in Aug 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Nadielh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an issue checking in but the rest of the staff went over and above to provide superior service. Great job everyone!
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Will stay again
Room was very clean, carpet was a bit worn and furnishings could use updating; overall, we enjoyed our stay. Shower water pressure was good.
Stayed 2 nights in Jul 2021

10/10 Excellent

Stacey

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2021