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Reviews of Quality Inn & Suites Pensacola Bayview

2.5 out of 5
Quality Inn & Suites Pensacola Bayview
7601 Scenic Highway, Pensacola, FL

Reviews

7.0

Good

Rating 10 - Excellent. 284 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 180 out of 1001 reviews" "
Rating 4 - Poor. 116 out of 1001 reviews" "
Rating 2 - Terrible. 142 out of 1001 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Carl

Travelled with family
Liked: Cleanliness, staff & service
It was bad for the price. Hotel needed to be upgraded. The beds was to small. The pool was out of order.
Stayed 2 nights in May 2024

2/10 Terrible

Zac

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The building smelled like mildew. The AC barely worked. Homeless roaming around outside. A dump in an otherwise decent area.
Stayed 1 night in May 2024
Response from Guest Relations on 21 May 2024
Thank you for the review.

8/10 Good

Rick

Stayed 1 night in May 2024
Response from Guest Relations on 21 May 2024
Thank you for the review.

8/10 Good

DEIRDRA

Travelled with family
Liked: Staff & service
Room seems clean. Doors could be more secure. Ok for the rate. I booked through Expedia and there should be a large message explaining the $100.00 deposit on top of the room charge.
Stayed 1 night in May 2024
Response from Guest Relations on 13 May 2024
Thank you for commuting about your stay, We apologize that we failed to meet your expectations and invite you back to give us another try.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations on 13 May 2024
Thank you for the review.

2/10 Terrible

Zakiyyah

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unpleasant smell as you walk in the entrance. The pool was out of service. The ice machine closer to the room (which is not that close) was out of service. The shower area looked unsafe and needs updating. They had roaches!!!
Stayed 1 night in May 2024
Response from Guest Relations on 13 May 2024
Thank you for commuting about your stay, We apologize that we failed to meet your expectations and invite you back to give us another try.

4/10 Poor

Erin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a late minute reservation and close to the venue we needed to go to. Check in was quick and easy, and the front desk worker was very friendly. The room and hallways are very outdated and need a deep cleaning. Walls were stained and the carpet felt damp. The beds were fine and we slept good. I’ll soak this up to… you get what you pay for.
Stayed 1 night in May 2024
Response from Guest Relations on 13 May 2024
Thank you for commuting about your stay, We apologize that we failed to meet your expectations and invite you back to give us another try.

2/10 Terrible

Peggy

Disliked: Cleanliness, staff & service, property conditions & facilities
We got there late for our reservation and had reserved the room for that Friday and sat. We arrived at 7:00 am and the would not let us check in
Stayed 2 nights in May 2024
Response from Guest Relations on 6 May 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

10/10 Excellent

José Luis Hernández Batista

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for the review.

8/10 Good

gary

Travelled with partner
Liked: Cleanliness, staff & service
Dated, but nice enough. Good value.
Stayed 1 night in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for comment about your stay. We are pleased to know your stay was good and we look forward to seeing you next time.

10/10 Excellent

Sheri, Fort Collins

Stayed 1 night in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for the review.

2/10 Terrible

William

Travelled with partner
They required a $100 security deposit and demanded it to be cash, even though room had been paid for through Expedia. The lounge was closed and looked to have been closed for months, if not years. The website shows the lounge area functioning. They turn off the arcade room to benefit staff not liking the noise. The room had a moldy smell. The bathroom faucets shot water out like the pipes had air in them. We were very disappointed with this stay. We were even scared to try to eat breakfast so we moved along quickly.
Stayed 1 night in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for the review.

2/10 Terrible

Isaiah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel’s policy was to collect a cash deposit. Had to have someone inspect the room before receiving back. Drain wouldn’t drain in shower. Furniture, carpet, old and dirty.
Stayed 1 night in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
Cute Motel Cat Colony
Stayed 4 nights in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for the review.

8/10 Good

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Open lobby for checking in, friendly people at the desk.quiet room
Stayed 1 night in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for comment about your stay. We are pleased to know your stay was good and we look forward to seeing you next time.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for the review.

10/10 Excellent

Alexis Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually were unavailable to stay at this property, but Tiffany went above and beyond to help us get to the right place! If im in the area again i will choose this property again thank you! If you stay in Pensacola stay here you wont regret it!
Stayed 1 night in Mar 2024
Response from Guest Relations on 6 May 2024
Thank you for comment about your stay. We are pleased to know your stay was good and we look forward to seeing you next time.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 6 May 2024
Thank you for the review.

10/10 Excellent

robert

Stayed 2 nights in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for the review.

2/10 Terrible

Nicholas

Disliked: Staff & service, property conditions & facilities
I decided to not stay the night because the faucet didn’t work, same with TV. Toilet was clogged, wet paint on the wall and absolutely rude service! Do better!
Stayed 1 night in Apr 2024
Response from Guest Relations on 6 May 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

6/10 Okay

Christopher

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in need of major remodel. Rooms are musty and smell. Towel racks and curtain rods were barely hanging on. The hotel is large and must have been great in the past. Breakfast is great.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

10/10 Excellent

Ronald

Stayed 1 night in Mar 2024
Response from Guest Relations on 6 May 2024
Thank you for the review.

6/10 Okay

Lyle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for the review.

8/10 Good

catherine, Jacksonville

Liked: Cleanliness, staff & service, amenities
The room, staff and breakfast were good. The only downside was I was put in a room at the back of the property and I was traveling alone. The door to my hallway was a bit scary. Dark and opened to the stairwell.
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We are pleased to know your stay was good and we look forward to seeing you again.

4/10 Poor

Cassie

Disliked: Cleanliness, property conditions & facilities
Response from Guest Relations on 2 Apr 2024
Thank you for the review.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We are pleased to know your stay was good and we look forward to seeing you again.

6/10 Okay

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Took forever to get deposit back
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

6/10 Okay

Cynthia

Easy location off Interstate 10. Friendly staff. Beds were comfy and breakfast was tasty—cheese omelets and warm biscuits. Rooms need upgrading. Only a DQ nearby for food which was OK with us.
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

6/10 Okay

Gloria, El Paso

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel in general is acceptable but the mattresses are very uncomfortable!
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

8/10 Good

Donari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We are pleased to know your stay was good and we look forward to seeing you again.

2/10 Terrible

Kenny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First found out the resturaunt/bar wasnt open. ( main reason i chose them) then went to the room for the first time and there was toilet tissue on the floor. Bed was hard as a rock. Cable was constantly going out. When reportrled to staff i was given the "deal with it attitude. I left 2 days early because the 4 days i was there my room was not cleaned and i couldnt sleep do to the worn out bed and all the noise. Do not recommend.
Stayed 5 nights in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

10/10 Excellent

IRA, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for the review.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We are pleased to know your stay was good and we look forward to seeing you again.

8/10 Good

Matthew

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good large two room suite with two bathrooms. Plenty of space for the kids. Only problem - we have children with a disabilities and asked for a first floor room… we got in late and they didn’t have one available - so they put us in an upstairs room which would be fine, but there is no elevator.
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

2/10 Terrible

Susann

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking to far away reservation took money off my card after it says you can pay at property and your card won’t be charged building under construction had to walk around workers to get outside rude at check in been almost a week I have not revived my deposit back yet even tho they said a couple days it’s been a week now still nothing no machine to get laundry soap from laundry under construction unable to wash clothes breakfast they give you tickets for and they only gavie us tickets for one day when we stayed two day
Stayed 2 nights in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

10/10 Excellent

Lecedrick

Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for the review.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service
I asked for a early check in at 9 was told to check back I went back at 115 was told no room yet then called at 140 still no room I went back at 236 and was given a room I had been driving 10 hours and waited over 5.5 hours when I checked out I voiced my opinion and was shut down being told I didn’t understand how long it takes to get rooms ready and on and on I told her I would never come back and of course was given a rude answer amazing this is allowed
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities
This property has a very bad smell
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

8/10 Good

Joshua

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Easy to get to from I-10 the shower didn’t turn all the way on behind bed was dirty and had people smoking pot in the back corner around our area
Stayed 2 nights in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

8/10 Good

Kimberly

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
window curtains not clean
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service
Clean and easy going
Stayed 1 night in Feb 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We are pleased to know your stay was good and we look forward to seeing you again.

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Overall, the motel is in need of repair and upgrading.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 2 Apr 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

10/10 Excellent

Don, eMERALD Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location freindly staff, clean rooms ,great breakfast,good price. Can't get any better then that.
Stayed 1 night in Jan 2024
Response from Guest Relations on 6 Feb 2024
Thank you for commenting about your stay. We are p[leased to know your stay was good and look forward to seeing you next time.

8/10 Good

Norm

Liked: Staff & service
Breakfast was below standards. But about what you've comexto expect.
Stayed 1 night in Jan 2024
Response from Guest Relations on 1 Feb 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good but no elevator. True it was only a flight of steps but at 72 with fibromyalgia and COPD, it was a little much
Stayed 1 night in Jan 2024
Response from Guest Relations on 1 Feb 2024
Thank you for comment about your stay. We are pleased to know your stay was good and we look forward to seeing you again.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations on 1 Feb 2024
Thank you for the review.

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, cheap, nice courtyard, clean and an amazing hot breakfast! Sausage, country gravy and biscuits, eggs, grits, pancakes ands make your own waffles! For the price, I was amazed!
Stayed 1 night in Jan 2024
Response from Guest Relations on 1 Feb 2024
Thank you for commenting about your stay. We are pleased to know your stay was good and we look forward to seeing you next time.

2/10 Terrible

Cristian

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Needs better customer service
Breakfast was not good at all. They had only sausages and juice. Not only that, the lady in the front desk was rude to me when I asked her about late check out. She told me I should go somewhere else if I had a problem with it. She also stated that they charge $25 for late check out.
Stayed 1 night in Jan 2024
Response from Guest Relations on 1 Feb 2024
Thank you for commenting about your stay. We apologize that we failed to meet your expectations and invite you back to give us another try.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations on 1 Feb 2024
Thank you for the review.