Suite, Non Smoking

Reviews of Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 296 out of 484 reviews" "
Rating 8 - Good. 129 out of 484 reviews" "
Rating 6 - Okay. 35 out of 484 reviews" "
Rating 4 - Poor. 17 out of 484 reviews" "
Rating 2 - Terrible. 7 out of 484 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip Cindy, Red Oak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Would stay there again.
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Good afternoon, Phillip,Thank you so much for choosing to stay with us at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). Your kind words about our staff are greatly appreciated, and we are very happy to hear you enjoyed your stay. We hope you join us again soon. It was a pleasure hosting you.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was EXTREMELY polite and helpful!
Stayed 2 nights in Apr 2024
Response from General Manager on 10 May 2024
Good afternoon, Steven,We're so happy to know that you had an amazing experience overall and that our friendly team members left a positive impression on you. Thank you for the five-star rating, and we hope to see you again soon.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jhon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful as well as the room were clean. The complementary breakfast was fantastic.
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Good afternoon Jhon,Thank you for choosing to stay with us at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We are pleased to hear you enjoyed our friendly service and our clean and comfortable accommodations. Thank you for your feedback, and we hope to see you again soon!

10/10 Excellent

Mandy

Stayed 2 nights in Apr 2024

6/10 Okay

Jackeba

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We enjoyed our stay, but room was not cleaned as it should have been
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Good evening, Jackeba,Thank you for sharing your recent experience with us. We are sorry to hear that your room was not properly cleaned and maintained during your stay. Your feedback is valuable to us, and we will take it into consideration to improve our services. We hope to have the chance to exceed your expectations during a future visit.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. Convenient location. Nice staff.
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Good morning David, We were happy to provide you with convenient, comfortable accommodations, and we're glad you felt welcome while you were here. The next time you're in town, please come see us again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is friendly. Monica, who was at the front desk, was helpful, kind and patient. Great shuttle service to the airport too.
Stayed 1 night in Mar 2024
Response from Guest Relations on 20 Mar 2024
Good morning Janice,Thank you for the kind review. We're glad Monica and the rest of our staff made you feel welcome and that you appreciated the airport shuttle. The next time you're in the area, please come see us again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)!

8/10 Good

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Good morning Mike,It's always a pleasure hearing from our guests. We're glad you enjoyed your stay, and we look forward to seeing you again soon.

4/10 Poor

Stephen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Property Needs Attention
The lobby and public areas are nice and clean. Staff is friendly and helpful. But this property is really run down. Hallway carpets are worn and weren’t vacuumed during my 3 night stay. Dishes in the cabinets were dirty and the lid to the ice bucket was cracked. It made me question the overall cleanliness of the room. I can’t recommend this hotel.
Stayed 3 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Good morning Stephen,Thank you for your review. We value your feedback and the time you've taken to share. While we're excited that our hospitable team left a memorable impression on you, we are distressed that the same cannot be said about our accommodations. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back to change your perceptions.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Very clean room. Clean common areas. Extremely friendly staff.
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Good morning Mike,It was our pleasure to provide you with clean, welcoming accommodations. We're glad our tasty breakfast was to your liking, and we look forward to seeing you again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)!

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the room.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Good Afternoon Randall,Thank you so much for the perfect rating. It brightens our day to see that you loved the room. Come back and visit us again anytime at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area).

8/10 Good

Jill

Stayed 1 night in Dec 2023

10/10 Excellent

Ajaya Kumar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review
Stayed 1 night in Dec 2023
Response from General Manager on 12 Jan 2024
Good morning, Jill,Thank you for your four-star rating. We're glad your experience at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area) was largely positive. We look forward to earning that fifth star on your next visit!

10/10 Excellent

Randi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Minutes from the airport, free and fast shuttle service, clean, quiet property with attractive area for breakfast service.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Good Morning, Randi,From our clean accommodations to our prime location near the airport, we're so happy to know that you enjoyed everything about your visit. Thank you so much for the high rating, and we hope to see you again at some point soon.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite an improvement from my last stay. I like the upgrade. Will be back.
Stayed 5 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Good Afternoon Thomas,We value your feedback and appreciate you taking the time to recognize how we have improved. Ensuring we are evolving to meet the needs of travelers is important. Thank you for choosing Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We hope you will continue to return on future visits to Pensacola.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2023
Response from General Manager on 19 Nov 2023
Good morning Maurice,We appreciate your kind words and five-star rating! It was a pleasure to host you at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area), and we look forward to your next stay with us!

10/10 Excellent

Liezl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep well
Was good short stay.. need more pillows
Stayed 2 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Good Evening Liezl ,Thank you so much for the perfect rating. It is amazing to see that you had a wonderful trip. If you need any bedding items, do not hesitate to reach out. We would love to welcome you back to Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area) for a longer visit.

10/10 Excellent

ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our 2 night stay. Very comfortable and well stocked
Stayed 3 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Good evening, Ted,Thank you for your five-star review! We're delighted you enjoyed your stay and enjoyed our comfortable accommodations. If your travels bring you back to our area, we'd happily host you again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area).

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Bergan

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Will not stay again. Client picked this plce for me...someone had a cut and wiped the blood on the side of the chair and no one sees it or cleans it. No service even offered like all of the other Hilton properties i stay at 5 days a week about the country. The meal 1 day was not worth it for the price i paid
Stayed 2 nights in Sep 2023
Response from General Manager on 18 Sept 2023
Good morning Bergan,We're saddened to hear about your experience. Please accept our apologies for any concerns about cleanliness and service, as well as for any disappointment with your meal. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Lorena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Best breakfast at a hotel in a long while, different items different days. Rooms were perfect for us. Excellent place.
Stayed 3 nights in Aug 2023
Response from General Manager on 31 Aug 2023
Good morning Melinda,It's wonderful to hear that our amazing service, tasty food, and more were the highlights of your stay. Thank you, and we hope to see you again at some point soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding, very friendly and helpful. I highly recommended this location based on the staff alone. The room however was very clean and nice as well.
Stayed 2 nights in Aug 2023
Response from General Manager on 21 Aug 2023
Good morning, Carlos, We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team and high standards of cleanliness helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 Excellent

Demetricus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Kurtis

Stayed 3 nights in Aug 2023

2/10 Terrible

Brandon

Stayed 2 nights in Jul 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Jul 2023
Response from General Manager on 24 Jul 2023
Good Afternoon Ali,Thanks so much for choosing us to host your travels, and overall, we hope you had a terrific getaway. Come back to Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area) anytime!

2/10 Terrible

Immanuel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was by far one of the worst hotel experiences or maybe I expected more from a Hilton property. The four nights we were there we NEVER seen a housekeeper. We were told that housekeeping comes by your third day there and they still NEVER made it. We had children with us and we had to go to a local laundromat to wash towels and a family dollar to buy tissue and trash bags. The front desk lady Ms Karena was nice during check in but quickly got annoyed after we kept coming asking for things like tissue,towels and trash can liners. Saw her rolling eyes and sighing as we were complaining but I mean after spending $1,164.00 dollars plus a $50.00 incidental fee what did she expect. I would expect more from the property and staff. The breakfast was bomb 👍 and the kids loved the pool
Stayed 4 nights in Jul 2023
Response from General Manager on 10 Jul 2023
Good Morning Immanuel,While you were able to enjoy our relaxing pool area and scrumptious breakfast, it appears we fell short in other aspects. For that, we apologize. We will certainly discuss your comments with our team to ensure that guests are receiving the best service possible. We know that we can do better. Should your travels bring you back, we welcome another opportunity to prove this.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great,very quiet. Staff is amazing. Room was clean. The only problem was we didn’t have enough towels. I asked for more and the front desk didn’t have any. I asked the housekeeper and she had none. Overall we had a great two nights there.
Response from General Manager on 22 Jun 2023
Good Morning Christina, It was such a pleasure to welcome you to Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Please accept our apologies for the inconvenience caused by the shortage of towels. We'll be sure to discuss your report with our internal team to find ways to prevent an instance such as this from occurring again. Thank you for your review, and we hope to welcome you back again soon.

4/10 Poor

Phillip

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like the fact that the air-conditioning was very loud. We could not enjoy the space that we paid for. The unit was so loud that we had to leave the sitting area, go the the bed room and close the door to drown out the noise. I Went to the front desk about it and was told that there were no more room to be moved to. Because of this problem with the air-conditioning, we could not enjoy the space.
Stayed 2 nights in May 2023
Response from General Manager on 4 Jun 2023
Good morning, Phillip,Thank you for your review. It's disappointing to learn that your experience was not as restful as you had hoped. Your concerns about the air conditioner will be shared with our maintenance team to ensure everything is functioning as it should and that any necessary repairs are made promptly. It was a pleasure having you here, and we hope to have another opportunity in the future to provide you with the experience you expect and deserve.

10/10 Excellent

Duyen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2023

6/10 Okay

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
In our room, we could hear the mechanical sounds of the A/C (or some other system) kicking on and off all day & night. I buried my head in the pillows and got through it- only stayed two nights.
Stayed 2 nights in Apr 2023
Response from General Manager on 20 Apr 2023
Good Morning Stacy, Thank you for taking a moment to leave a review. We regret to learn that you were not satisfied with your experience. Your comments about noise are understood, and we'll be sure to share them with our team to seize any opportunity for improvement. It was a pleasure having you here, and we wish you safe travels.

8/10 Good

Tammy, Tucson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and neat. The staff was friendly. I would stay again at this hotel.
Stayed 3 nights in Apr 2023
Response from General Manager on 14 Apr 2023
Good afternoon Tammy,It's delightful to know that everything from our clean accommodations to our friendly service impressed you during your visit. Please come back and stay with us again soon.

8/10 Good

Yanilsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. It was clean, conveniently located, and the staff went over and above to make our stay pleasant. I would definitely stay here again.
Stayed 3 nights in Mar 2023
Response from General Manager on 1 Apr 2023
Dear Brenda,First, thank you for choosing to stay with us. We are thankful for loyal guests like yourself and glad you had a great experience. It is nice to hear the wonderful comments regarding our clean facilities and friendly staff. Thank you for your review, and we cannot wait to see you again.

8/10 Good

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good. Hotel overall was clean. My only dislike was that we stayed 2 nights and no one cleaned our room, offered new towels and we ran out of toilet paper. Other than that I would still book again
Stayed 2 nights in Mar 2023
Response from General Manager on 15 Mar 2023
Dear Marisa,It was wonderful having you as our guest at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We're delighted that you enjoyed your overall stay and our clean accommodations. Extra toiletries, towels, and housekeeping services can always be requested at the front desk so please don't hesitate to reach out next time. Thank you for the positive review, and come back anytime!

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Maretta, Elk Grove

Stayed 1 night in Jan 2023

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Dated. The space is nice, but the fixtures are dated. Staff, specifically alicia is rude. On the contrary, Daniel was very nice and really cared.
Response from General Manager on 27 Dec 2022
Dear Karen,Feedback like yours helps us improve, and we'll discuss your comments with the appropriate staff members. We're glad you were able to enjoy some aspects of your time with us and we hope to have the opportunity to improve your perception sometime in the future.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was incredibly convenient for a short stay and the breakfast buffet was excellent.
Response from General Manager on 20 Dec 2022
Dear Katherine,From our ideal location to our delicious breakfast buffet, we're glad our accommodations served you well! Thank you for trusting us to meet your needs at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We can't wait to see you again!

4/10 Poor

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are better places to stay
Not a bad place . But nothing sticks out to where you would say I would stay here again. No maid service during our 4 day stay so towels and garbage were piling up . My wife asked about Maid service and the gave her a garbage bag and told her to set out in the hall. We had to call every day for towels . No ironing board in the room . I definitely would not recommend or stay again
Stayed 4 nights in Oct 2022
Response from General Manager on 20 Oct 2022
Dear Timothy,We're sorry to hear that you didn't have a great time with us overall, and we apologize for any lack of service during your visit. Please know that our current housekeeping policies are in place for the safety of our guests and team members due to the ongoing pandemic. Despite this, we hope you'll consider coming back to give us another chance later down the road.

8/10 Good

Benny

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Clean and welcoming. Very convenient to Sacred Heart Hospital
Stayed 2 nights in Sep 2022
Response from General Manager on 21 Sept 2022
Dear Megan,Our team is proud to have earned your excellent rating of Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)! We're happy being so close to Sacred Heart Hospital was convenient for you. It's also great that you enjoyed our clean, inviting accommodations. Thank you for choosing to stay with us and we hope you'll return!

10/10 Excellent

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay. The only thing I wish I could have enjoyed was the pool. The hotel was within walk distance to the mall but due to the weather was notable to do as much as I plan.
Stayed 2 nights in Aug 2022

10/10 Excellent

Fabian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Stay
My family and I had a great stay at Homewood Suites. This is the best hotel we've stayed in on any visit.Highly recommend for anyone planning a stay in Pensacola. This place was very clean and quiet.Breakfast each morning was terrific. My wife and I loved the rooms and comfortable bedding.My kids loved the surroundings and pool.Cant say enough about this hotel .It is just the best hotel that you will enjoy your stay.
Bedroom suite
Full kitchenette
Full kitchenette
Stayed 2 nights in Aug 2022