On the beach, white sand, beach cabanas, beach umbrellas

Reviews of Hilton Pensacola Beach

4 out of 5
Hilton Pensacola Beach
12 Via De Luna Dr, Pensacola Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 464 out of 1001 reviews" "
Rating 8 - Good. 219 out of 1001 reviews" "
Rating 6 - Okay. 140 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for taking the time to rate your dining experience with us! We're thrilled to see that you had a perfect 5/5 experience.We're grateful for your patronage and hope to have the pleasure of serving you again soon!

10/10 Excellent

Joseph

Stayed 2 nights in Apr 2024
Response from Mike on 18 Apr 2024
Thank you for taking the time to rate your dining experience with us! We're thrilled to see that you had a perfect 5/5 experience.We're grateful for your patronage and hope to have the pleasure of serving you again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the beach, with umbrella and chair service. Pool and hot tub with an outside bar, along with staff offering food and drink service. A variety of restaurants within walking distance, not to mention the two in the hotel, and a coffee shop sporting the Starbucks name, that has wonderful muffins.
Stayed 2 nights in Apr 2024
Response from Mike on 16 Apr 2024
Thank you for sharing such a glowing review of your recent stay with us! We're thrilled to hear that you enjoyed our prime beachfront location and the convenience of our umbrella and chair service. It's wonderful to know that you also appreciated our pool, hot tub, and outside bar, as well as the attentive food and drink service provided by our staff.We're delighted that you found our array of dining options, both within the hotel and nearby, to be satisfactory. It's great to hear that you enjoyed the offerings at our Starbucks coffee shop, especially the delicious muffins!Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic beachside getaway in the future!

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was really nice.
Stayed 1 night in Apr 2024
Response from Mike on 10 Apr 2024
Thank you for choosing to stay with us and for sharing your kind words! We're thrilled to hear that you had a pleasant experience during your visit.Providing exceptional service and hospitality is our top priority, and we're delighted that our team members made a positive impression on you. Your feedback is greatly appreciated and will be shared with our staff.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Cesar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and look forward to stay long again
Stayed 1 night in Apr 2024
Response from Mike on 8 Apr 2024
Thank you for your kind words! We're delighted to hear that you had a pleasant experience with us and that you're looking forward to staying with us again in the future. Providing exceptional service is our top priority, and we're thrilled that our team's politeness contributed to your enjoyment.We look forward to welcoming you back for another fantastic stay, and if there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know.

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property was nice, but it’s looking tired. Carpet was stained in room, towels and linen were clean but had stains. Overall room decor was blah. And the chase lounges by the pool were pretty beat up. The staff however were outstanding and tried their best to make any issue right. The toilet in the room when I checked in wasn’t working and then the air conditioner stopped working later in my stay, but continued to make horrible noises preventing sleep.. additionally there were definitely not enough towels available for the room. Three isn’t enough for two people. Especially when the shower drips water all over the floor and the bath mat is super small.
Stayed 4 nights in Apr 2024
Response from Mike on 8 Apr 2024
Thank you for providing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your time here. It's disappointing to hear that the condition of the property and the amenities did not meet your expectations. Please know that we take your comments seriously and will address them with our team to ensure improvements are made promptly.We're glad to hear that our staff members were outstanding and tried their best to resolve any issues you encountered. However, we understand that this does not fully compensate for the inconveniences you experienced. Rest assured, we will work diligently to address the maintenance concerns you mentioned, including the stained carpet, towels, and pool lounges.Regarding the issues with the toilet and air conditioner in your room, we apologize for the inconvenience and the disruption to your stay. Your comfort is important to us, and we will ensure that our maintenance team addresses these issues promptly to prevent recurrence.We appreciate your feedback regarding the availability of towels in the room, and we will review our inventory to ensure that adequate supplies are provided for all guests. Additionally, we will take into consideration your comments about the shower and bathmat to improve the overall experience for our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mike on 8 Apr 2024
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic vibe. People were so friendly, the beach was awesome, and the property has everything you need!
Stayed 3 nights in Apr 2024
Response from Mike on 8 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with us and enjoyed the friendly atmosphere, the beautiful beach, and our property's amenities. Providing a memorable and enjoyable stay for our guests is our top priority, and we're delighted that we succeeded in doing so during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Jaelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Mike on 8 Apr 2024
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.

6/10 Okay

joe

Travelled with partner
Floor was wet for the first day due to condensation
Stayed 3 nights in Apr 2024
Response from Mike on 8 Apr 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the wet floor due to condensation during your stay. Please know that we take such matters seriously, and we will investigate the issue to prevent it from happening again in the future.We appreciate your understanding and hope that despite this issue, you were able to enjoy the rest of your stay with us. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Lesli

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that I’m right on the ocean!!! I can hear it roaring right now!!!
Stayed 1 night in Apr 2024
Response from Mike on 4 Apr 2024
Thank you for your fantastic review! We're thrilled to hear that you're enjoying your stay with us and that our gulf front location is bringing you such joy. There's something truly special about falling asleep to the soothing sound of the waves.We're delighted that you're able to experience the beauty and serenity of the water during your time with us. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel!!!
Stayed 4 nights in Mar 2024
Response from Mike on 1 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If you ever have any specific requests or suggestions to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Mar 2024
Response from Mike on 29 Mar 2024
Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience with us. Your support means a lot to us, and we look forward to welcoming you back for another outstanding stay in the future.

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mike on 29 Mar 2024
Thank you for taking the time to provide us with a rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. If you have any specific comments or suggestions for improvement, please feel free to share them with us.

10/10 Excellent

Michael

Liked: Amenities
Liked it all !
Stayed 2 nights in Mar 2024
Response from Mike on 20 Mar 2024
Thank you for your positive feedback and perfect rating! We're thrilled to hear that you enjoyed your experience with us.Your satisfaction is our priority, and we're delighted that you liked everything about your visit. If there's anything specific that stood out to you or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another great experience in the future. If you have any questions or need assistance, feel free to reach out to us anytime.

8/10 Good

Marshall, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a bit confusing. Towels were not available at the pool kiosk. It took us 3 times to get our room keys to be programmed correctly
Stayed 2 nights in Mar 2024
Response from Mike on 16 Mar 2024
Thank you for sharing your experience with us. We apologize for the confusion during check-in and the inconvenience with the room keys. Your feedback helps us identify areas for improvement, and we'll address these issues to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.

4/10 Poor

Heidi

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Didn’t have much going when we went. Outside bar was only open on the last day and closed early. Didn’t have much for drinks and menu was way to fancy for kids. Not really a kid friendly hotel.
Stayed 5 nights in Feb 2024
Response from Mike on 4 Mar 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited offerings during your stay, including the closure of the outside bar and the lack of kid-friendly options on the menu. Your feedback is valuable to us, and we will review our offerings to ensure a more enjoyable experience for all of our guests, including families. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

Gretchen, Louisville

Travelled with partner
Bed was uncomfortable and hard. Water in shower was lukewarm.
Stayed 2 nights in Feb 2024
Response from Mike on 4 Mar 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Please accept our apologies for any discomfort caused by the bed and the lukewarm water in the shower. Your comfort is important to us, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to let us know. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more pleasant stay.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked their service, the friendliness and desire to please at the check in. We had a problem that was professionally resolved and taken care of. The location is excellent and the food was very good!
Stayed 1 night in Feb 2024
Response from Mike on 4 Mar 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our service, especially the friendliness and desire to please at check-in. We're also glad that any issues you encountered were professionally resolved and taken care of to your satisfaction. It's great to know that you found our location excellent and enjoyed the food. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another excellent stay! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Shahin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great staff
Stayed 2 nights in Dec 2023
Response from Mike on 4 Mar 2024
Thank you for your perfect rating! We're delighted to hear that you had a satisfactory experience during your stay. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable visit in the future.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing stay there were a few minor things that we would have changed but the lack of security from the beach to the hotel, otherwise EXCELLENT!
Stayed 5 nights in Feb 2024
Response from Mike on 27 Feb 2024
Thank you for sharing your feedback! We're delighted to hear that you had an amazing stay with us. We appreciate your comments about the minor areas for improvement and will certainly take them into consideration to enhance our services.Regarding the security concern from the beach to the hotel, we apologize for any inconvenience this may have caused. Your safety and security are our top priorities, and we will review our procedures to ensure that appropriate measures are in place.If there's anything else we can do to make your next visit even more enjoyable or if you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another excellent stay in the future! Thank you for choosing to stay with us!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mike on 27 Feb 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay. If you have any feedback or requests for your next visit, feel free to let us know. We look forward to hosting you again in the future!

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs more carts, and parking isn't free like it says third party sites
Stayed 3 nights in Feb 2024
Response from Mike on 23 Feb 2024
Thank you for your feedback. We're glad to hear that you had a positive experience overall.We apologize for any inconvenience caused by the limited availability of carts and the discrepancy regarding parking fees. Your comments have been noted, and we will work to address these issues to improve our guests' experience.We appreciate your honesty and hope to have the opportunity to provide you with an even better stay in the future.

10/10 Excellent

Craig

Stayed 1 night in Feb 2024
Response from Mike on 13 Feb 2024
Thank you for your rating. We appreciate you taking the time to share your feedback with us.If you have any specific comments or concerns about your recent stay that you'd like to share, please feel free to reach out to us. Your satisfaction is important to us, and we're here to assist you in any way we can.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.

10/10 Excellent

Wayne

A
Stayed 1 night in Feb 2024
Response from Mike on 4 Feb 2024
Thank you for the positive rating! If you have any specific comments or feedback you'd like to share, feel free to let us know. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from Mike on 20 Mar 2024
Thank you for rating your experience a perfect 10/10! We're thrilled to see that you had such a fantastic time during your visit.If you have any additional feedback or if there's anything specific that stood out to you during your stay, please feel free to share. Your insights help us ensure that we continue to provide excellent service to all our guests.We hope to have the pleasure of welcoming you back for another outstanding experience in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Pensacola Beach is a nice hotel with great amenities. Indoor pool, outdoor pool and hot tub, restaurant, snack bar, and Starbucks. Room was clean and staff was helpful. We really enjoyed our stay!
Stayed 1 night in Jan 2024
Response from Mike on 28 Jan 2024
Thank you for taking the time to share your positive experience at Hilton Pensacola Beach. We are delighted to hear that you enjoyed our amenities, including the indoor and outdoor pools, hot tub, restaurant, snack bar, and Starbucks. It's fantastic to know that your room met your expectations and that our staff was helpful during your stay.We appreciate your kind words and are grateful for your recommendation. If you have any specific feedback or suggestions for improvement, please feel free to share them. We look forward to welcoming you back on your future visits to Pensacola Beach.

2/10 Terrible

Jerry, Madison

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Could not find reservation. Hall had dirty towels and glasses.
Stayed 1 night in Jan 2024
Response from Mike on 28 Jan 2024
We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear that there were issues with finding your reservation and that you encountered cleanliness issues in the hallway.Our team takes these matters seriously, and we will investigate and address them promptly to ensure they do not recur. Your feedback is invaluable in helping us improve our services.Please rest assured that we are committed to providing a much better experience on your future visits. If you have any further details or concerns, please feel free to share them with us directly.Thank you for bringing this to our attention, and we appreciate your understanding.

6/10 Okay

David, Frankfort

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
No hot water in the evenings, bathroom exhaust fan not working. Garbage on the roof below our room.
Stayed 3 nights in Jan 2024
Response from Mike on 26 Jan 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you experienced during your stay. Please be assured that we take your feedback seriously, and we will address these issues promptly to ensure a more comfortable experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on 21 Jan 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

4/10 Poor

Melanie

Stayed 1 night in Jan 2024
Response from Mike on 21 Jan 2024
Thank you for your rating. We appreciate your feedback, and if there are specific areas where we can improve to make your next stay more enjoyable, please feel free to share. We value your input and hope to have the opportunity to provide a better experience in the future.

10/10 Excellent

Rachel, Broussard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel and stay every time we are in town. This trip, we sprang for the junior suite for our anniversary trip. The view was incredible and I’m afraid I won’t be able to go back to a regular balcony room. Will definitely be back! Great staff and property!
Stayed 7 nights in Jan 2024
Response from Michael on 16 Jan 2024
Thank you for choosing our hotel for your anniversary trip! We're delighted to hear that you enjoyed your stay and the junior suite with its incredible view. It's wonderful to know that our staff and property contributed to making your celebration special. We look forward to welcoming you back for future stays, and if there's anything specific you'd like for your next visit, feel free to let us know. Happy anniversary, and thank you for your kind words!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MIke on 10 Jan 2024
Thank you for taking the time to provide a perfect rating. We appreciate your choice to stay with us. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback in the future.We hope to have the opportunity to host you again and provide you with an excellent experience.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of Pensacola beach
Stayed 1 night in Jan 2024
Response from Mike on 10 Jan 2024
Thank you for taking the time to provide a 5/5 rating. We appreciate your choice to stay with us. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback in the future.We hope to have the opportunity to host you again and provide you with an excellent experience.

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
This is an amazingly beautiful hotel. Staff is friendly & helpful. Rooms are clean, comfortable, and have lots of space. The view is gorgeous. Location is great, lots of restaurants and shops within walking distance. Will definitely return!!!
Stayed 1 night in Jan 2024
Response from Mike on 10 Jan 2024
Thank you for taking the time to share your wonderful experience at our hotel! We're delighted to hear that you found our hotel amazingly beautiful, our staff friendly and helpful, and our rooms clean and comfortable. It's fantastic that you enjoyed the gorgeous view and the convenient location.We appreciate your kind words and look forward to welcoming you back on your next visit. If you have any specific preferences for your next stay, please feel free to let us know.

4/10 Poor

Cindy

Stayed 1 night in Dec 2023
Response from Mike on 10 Jan 2024
Thank you for providing your rating. We're sorry to see that your experience fell short of expectations. If there are any specific areas or concerns you would like us to address, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to improve your impression in the future.

2/10 Terrible

Kaitlin

Stayed 1 night in Jan 2024
Response from Mike on 26 Jan 2024
Thank you for providing your rating. We value your feedback, and if there are specific areas where we can improve, please don't hesitate to reach out. We strive to ensure our guests have a positive experience, and we hope to have the opportunity to better meet your expectations in the future.

8/10 Good

Tolly

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower had not been cleaned, and there was mouse poop in the sink.
Stayed 2 nights in Jan 2024
Response from Mike on 10 Jan 2024
Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to uphold. Our housekeeping team is being informed to address these concerns immediately.If there's anything specific you would like to discuss or if there's a way we can make it right for you, please feel free to reach out. We value your feedback and appreciate the opportunity to improve.

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mike on 10 Jan 2024
Thank you for taking the time to provide a 5/5 rating. We appreciate your choice to stay with us. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback in the future.We hope to have the opportunity to host you again and provide you with an excellent experience.

10/10 Excellent

Matthew

Stayed 4 nights in Dec 2023
Response from Mike on 26 Jan 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Excellent

Soumya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great ambiance including 3 pools. Bars and restaurant inside. Backside is beach view and front is bay view. Enjoyed the stay
Stayed 3 nights in Dec 2023
Response from Mike on 4 Jan 2024
Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience at our beautiful property and enjoyed the great ambiance, including the three pools. It's fantastic that you appreciated the bars and restaurant inside and the dual views – beach at the back and bay at the front.Your satisfaction is our top priority, and we look forward to hosting you again for another enjoyable stay. If there's anything specific you loved about your experience or if you have any suggestions, please feel free to let us know.

10/10 Excellent

DeVante

Stayed 2 nights in Jan 2024
Response from Michael on 23 Jan 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on 4 Jan 2024
Thank you for taking the time to provide a rating. We appreciate your decision to stay with us. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback in the future.We hope to have the opportunity to host you again and provide you with an even better experience.

8/10 Good

Claudial, Pensacola

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s a hotel where you can walk to everything. I didn’t like that you must now pay for parking.
Stayed 4 nights in Dec 2023
Response from Mike on 4 Feb 2024
Thank you for sharing your feedback. It's good to hear that you appreciated the convenience of being able to walk to everything. However, it's understandable that changes like paid parking may be a downside. If you have any more thoughts or if there's anything else you'd like to share about your experience, feel free to let me know. I'm here to help!

10/10 Excellent

Paul

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Mike on 4 Jan 2024
Thank you so much for taking the time to rate our hotel! We are thrilled to see that you had a perfect 10/10 experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your future visits.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Mike on 4 Feb 2024
Thank you for the positive rating! If you have any specific comments or feedback you'd like to share, feel free to let us know. We appreciate your time and hope to have the opportunity to welcome you back in the future.

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas getaway
Stayed 3 nights in Dec 2023
Response from Mike on 2 Jan 2024
Dear Guest,Thank you for taking the time to share your review and for providing us with great photos. We're pleased to see that you had an overall positive experience during your stay, reflected in your 8/10 rating.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay. If there are any specific aspects you would like to highlight or suggest for improvement, please feel free to share.Once again, thank you for choosing our establishment, and we look forward to hosting you again in the future.

4/10 Poor

Giovanna, The Woodlands

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location, nice swimming pool and access to the beach. Restaurant is overpriced for the quality. Worst of all, they did not make the beds at all arguing a very different reason for not doing so, every night. Poor room condition, like the access door getting stuck, closet doors uneven and hard to move, safe box loose and blackouts falling apart.
Response from Michael on 30 Dec 2023
Thank you for providing feedback about your recent stay. We apologize for any inconveniences you experienced, and your comments are important to us. We will address the issues you mentioned to ensure a better experience for future guests. If you have further details or would like to discuss your stay in more detail, please contact our management team. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.

2/10 Terrible

johnny

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have pictures of bugs in the room alone with stains on floor, couch and standing water in sink. One of the stains looks as if it may be blood.
Stayed 1 night in Dec 2023
Response from MIchael on 30 Dec 2023
We sincerely apologize for the issues you encountered during your stay. We take your feedback seriously, and your experience does not meet our standards. We are committed to addressing and rectifying these concerns promptly. Our team will investigate and take necessary actions to ensure a more positive experience for our guests. If you could please share the pictures and any additional details, it would be valuable for our investigation. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

michelle, Pensacola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. The room was great
Stayed 1 night in Dec 2023
Response from Michael on 30 Dec 2023
Thank you for taking the time to leave a 5/5 rating! We're delighted to hear that your stay met your expectations. If you have any specific feedback or suggestions for improvement, please feel free to share. We appreciate your support and look forward to welcoming you again in the future.