Deluxe Superior

Reviews of Campbell House

3.5 out of 5
Campbell House
106 Lebuh Campbell, Georgetown, George Town, Penang

Reviews

9.8

Exceptional

Rating 10 - Excellent. 298 out of 352 reviews" "
Rating 8 - Good. 45 out of 352 reviews" "
Rating 6 - Okay. 6 out of 352 reviews" "
Rating 4 - Poor. 2 out of 352 reviews" "
Rating 2 - Terrible. 1 out of 352 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Enice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. I was a solo traveler. The staff was very helpful. Thank you guys.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert, Ellenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and super restaurant at the hotel
Stayed 3 nights in Feb 2024
Response from Campbell House Penang on 12 Feb 2024
Dear Robert ,Thank you for the review . We hope to see you again

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel! We absolutely loved staying here. The location is fantastic and the people who work there are a pure delight. Absolutely would recommend.
Response from Campbell House Penang on 12 Feb 2024
Dear Amy Thank you for the review , we are so happy that our staff make your staff more delightful

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Campbell House is a lovingly restored hotel in Georgetown. We stayed in the Loft and Opium rooms and loved it. The owner and her team treated us like royalty. Highly recommend.
Stayed 2 nights in Jan 2024
Response from Campbell House Team on 12 Feb 2024
Dear Eric,Thank you for the wonderful review . Hope to see you again

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast should have more variety. Told we couldn’t have a second plate of fresh fruit, only one plate per table.
Stayed 3 nights in Nov 2023

8/10 Good

Chenbo

Liked: Staff & service, amenities, property conditions & facilities
staffs are extremely friendly. the location is amazing, it's not far from all attractions and nice food
Stayed 2 nights in Nov 2023

10/10 Excellent

kEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and comfortable
I love this hotel, is in heritage site of Georgetown. Is like staying in a hotel but more of historical house. The services are excellent. Everything from breakfast in the morning to coming back to the bedroom, so clean. Every day there is a nice sweet treat. Definitely give it a 5 stars 🌟. I be back again
Stayed 3 nights in Nov 2023

10/10 Excellent

An, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and the staff was the best ever. Excellent service. They go out of their way to make sure they are well taken care of. We really enjoyed our stay here.
Stayed 3 nights in Nov 2023
Response from Campbell House Penang Team on 4 Nov 2023
Dear An,Thank you for the time and effort to write a wonderful review about our staff and Campbell House Penang.

10/10 Excellent

MAY KEE, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique hotel. Love the theme and decor of the interior resting area. Friendly staff. Ambience is good in the Italian restaurant.
Stayed 1 night in Jul 2023
Response from Campbell House Penang on 25 Jul 2023
Dear May Kee, Thank you for the beautiful review . Its was very nice to have you at Campbell House Penang.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice and helpful, especially the cleaning lady.
Stayed 3 nights in Jun 2023
Response from Campbell House Penang on 25 Jul 2023
Dear Larry,Thank you for wonderful review, especially about our staff.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Campbell House Team on 20 Jun 2023
Dear Kevin,Thank you very much for the kind review. We are so happy you had a great stay!

10/10 Excellent

Orleonok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Campbell House Team on 20 Jun 2023
Dear OrleonokThank you so much for choosing to stay with us!KIndest Regards, from All The Team

10/10 Excellent

douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yup
Stayed 1 night in Apr 2023
Response from Campbell House Team on 20 Jun 2023
Dear Douglas,We hope you had a great stay, and we look forward to welcome you again.KInd Regards

10/10 Excellent

James

Stayed 4 nights in Mar 2023
Response from Nardya, Roberto & The Team on 31 Mar 2023
Dear James, Thank you very much for the wonderful review, we are so happy you enjoyed your stay with us!

10/10 Excellent

Grace, Port Moody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Campbell House is a lovely restored property owned by a wonderful couple with an amazing staff of kind, friendly, helpful locals who went out of their way to see to our every need. From the owners, themselves (setting a stellar example to follow), to the night watchman who checked us in @ midnight with a much-appreciated snack; the front desk staff who pointed us in the correct directions for food, shopping, temples, etc., to the servers in the Michelin-starred on-site restaurant who packed us breakfast for our very early flight out of Penang; we felt like we had hit the jackpot of boutique properties. Should we ever venture to his area of the world again, we would most definitely look forward to being warmly welcomed back to Campbell House by Roberto and Nardya and their loyal staff.
Stayed 5 nights in Jan 2023
Response from Nardya on 27 Jan 2023
Dear Grace,Thank you so much for this sterling review, we are all so grateful for your fantastic feedback! It was an absolute pleasure to have you stay with us, your positive energy was infectious, and you certainly "ticked" all the boxes for making the most of your visit. We will have to correct you that we are only Michelin "selected" no "stars" except for our staff!Wishing you both safe and happy travels!From all of us at Campbell House & IL Bacaro!

10/10 Excellent

Bartosz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Aw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth checking out.
A very nice small hotel. Good service and the rooms are very well appointed and comfortable. Staff is attentive and informative. Great area. Only drawback is a lack of a lift although they are accommodating by hositing you luggage up to the floors where the rooms are.
Stayed 1 night in Aug 2022
Response from Campbell on 23 Aug 2022
Dear Mark,Thank you for choosing Campbell House, we are glad you enjoyed your stay and appreciate your kind review.Take CareNardya & Campbell House Team

10/10 Excellent

Ken

Stayed 4 nights in Jun 2022
Response from Campbell on 19 Jun 2022
Dear Ken, Thank you so much for choosing Campbell House. We are so happy you enjoyed! Best Regards Nardya & The Team

10/10 Excellent

Kassandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the beginning to the end
Stayed 2 nights in May 2022
Response from Campbell on 19 Jun 2022
Dear Kassandra Thank you very much for the wonderful review rating! We really appreciate you staying with us. Happy Travels Nardya & The Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Campbell House Team on 12 Mar 2021
Dear Anonymous, Thank you for choosing Campbell House ! We truly appreciate your support. We hope to welcoming back you to our home in the future!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay with Campbell
Wonderful stay that the hotel has upgraded us to deluxe room as the standard room air cond is not working. The room is clean, and provided with compliment daily homemade bakery which is delicious. Free breakfast is also worthwhile and delicious, serving with various fruits daily, and there is multiple options of breakfast set. Hope to back again !
Stayed 2 nights in Dec 2020
Response from Campbell House Team on 22 Dec 2020
Dear Natalie, Thank you for taking time to write a review and it is great to read that you enjoyed the hospitality and the breakfast in our IL Bacaro Restaurant. We look forward to welcoming you back again for another great stay soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant boutique hotel
A beautiful and elegant boutique hotel. A little bit noisy but a perfect location to explore the nuances and treasures of old Penang. Service was first class, the restaurant also excellent. Breakfast was included and was sumptuous and plentiful. We had The Loft room but next time would prefer the larger single level rooms which are more user friendly I feel. The decor is world class and owner Nadia has kept the feel of the colonial times with modern conveniences Thankyou. We’re going to make this our regular staycation!
Stayed 1 night in Sep 2020
Response from Campbell House Team on 12 Sept 2020
Dear David,Thank you for reviewing our house and according us your high rating, which is duly appreciated by our entire team! It has been an honor to give the best service during your stay! We hope to welcome you again at Campbell House and Il Bacaro Restaurant in the near future.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
I really enjoyed my stay. The hotel was great and the service was excellent. All the staff were friendly and would go out of their way to make sure your needs were addressed. Highly recommended.
Stayed 5 nights in Feb 2020
Response from Front Office Executive on 23 Mar 2020
Dear Martin, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis of Hospitality
Excellent location, customer service, and property with tasty breakfast and high quality toiletries! Highly recommended as the staff really go above and beyond to exceed expectations!
Stayed 2 nights in Feb 2020
Response from Atirah on 3 Mar 2020
Dear Cheng, thank you for your fantastic review! We hope to see you again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Campbell on 10 Feb 2020
Thank you very much for the great review and for staying with us! Kind Regards The Campbell House Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful stay in the stunning Campbell House. Staff were super helpful and friendly, with great information regarding moving around Penang. Breakfast was delicious, with so much choice. Would definitely go back!
Stayed 3 nights in Dec 2019
Response from Campbell House on 11 Jan 2020
Dear Guest Thank you so much for the feedback we are very happy to know you enjoyed your stay with us, and that the staff looked after you well. We look forward to welcome you back again next time! Warmest Regards Nardya, Roberto & The Campbell House Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully done and great location. Lovely bathroom amenities and friendly team.
Stayed 3 nights in Nov 2019
Response from Rudolf on 5 Dec 2019
Thank you indeed for your compliments, which we dearly appreciate. Wishing you and your loved ones a pleasant festive season and we all do look forward to serve you or your friends again during your next Penang visit.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Good location Great staff Good breakfast
Stayed 3 nights in Nov 2019
Response from Rudolf & the team on 3 Dec 2019
Dear Charles thank you for reviewing our house and according us your high rating, which is duly appreciated by our entire team! We all do look forward being again of service to you and/or your family and friends during any upcoming planned (or unplanned) trip to Georfgetown, Penang. Have a pleasant festive season ahead.

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A definite must try !
I have stayed in hotels in over 80 different countries and I must say that I am seriously impressed with Campbell House. From check-in to check-out, I felt welcomed by all the staff. The breakfast options are numerous and delicious and a definite must try! I am making this my regular hotel anytime I return to Penang.
Stayed 1 night in Nov 2019
Response from Rudi on 27 Nov 2019
Dear Mr Bernard thank you so much for your review and recommendations. Our entire team does appreciate it, and be rest assured that we are always pleased to be at your service. We all do look forward making our house your home again for many times to come.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wishes left open
Wonderful heritage hotel in central location with great food and exceptional service, highly recommended!
Stayed 3 nights in Nov 2019
Response from Adrian on 19 Nov 2019
Dear Valued Guest, Thank you for staying with us, Thank you so much for giving us highest rate and we looking forward to see you again !

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is excellent, walking distance to most attractions. Cons: - wifi in room is literally non-existent. Informed reception but nothing has been or could be done. Access to wifi in public area has to go through Facebook or twitter - has to deposit key at reception each time you go out & collect it when back. This is mentioned in other reviews so it’s expected.
Stayed 1 night in Nov 2019
Response from The Campbell House Management on 12 Nov 2019
Dear Anonymous Thank you for your valued feedback, we are very pleased to know you enjoyed the location of our hotel. Regarding the internet we have just installed UNIFI throughout the whole building 3 weeks ago and the internet connection is much stronger, connection in the room and public areas are different passwords; we will look into the connection as perhaps the passwords were not updated in the room you stayed, we sincerely apologise if this was the case. The service accessible via Facebook is a free connection in the area and not our Wifi provider. Thank you for bringing this to our attention we will look into this immediately. Kind Regards The Campbell House Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff on arrival. Best hotel in Penang’s historical district. I did encounter a problem st checkin though. I believe that breakfast was included with the room. They claim it was not ands I looked at my Expedia receipt and it was not. I don’t fault the hotel but Expedia for this. It’s like bait and switch!
Stayed 1 night in Oct 2019
Response from Vanessa on 29 Oct 2019
Dear valued guest of Campbell House, Thank you for choosing us on your holiday here in Penang. We do have rates inclusive and exclusive of breakfast, if you mistakenly booked reservation without breakfast, we can arrange and amend it to INCLUSIVE with additional fee which can be settled directly here in reception. It is always our pleasure to assist. We appreciate your compliments and of course "The Best Hotel in Penang"! See you again on your next trip! Best Regards, Vanessa & Campbell House Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are doing it RIGHT at Campbell House. Service is excellent and the people are like-able. We had a wonderful and relaxing stay, setting our own pace without intrusion from people wanting to serve us, yet service was readily available when we wanted something. Thanks Nardia and Roberto and staff!
Stayed 2 nights in Oct 2019
Response from Campbell on 26 Oct 2019
It is great to know you have had a relaxing stay with us to celebrate your anniversary. We will pass your praise to the team. We hope to welcome you back to Campbell House to experience all different and unique room we have. Until next time. With our best regards, Nardya & The Campbell House TEAM

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel, a very comfortable stay.
Beautiful small hotel in an excellent location. Very good service, especially from the front desk staff.
Stayed 3 nights in Sep 2019
Response from Elin Beck on 10 Sept 2019
Dear Valued Guest, Thank you so much for giving us highest rate. We are glad you loved your stay with us. Looking forward to welcoming you again soon! Best Regards, Elin & Campbell House Family

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous rooms and great staff! They gave us a great breakfast box since we had an early morning flight which was nice since nothing at the airport was open. Good location as well!
Stayed 2 nights in Aug 2019
Response from Elin Beck on 27 Aug 2019
Dear Valued Guest, Thank you so much for giving us highest rate. We are glad that you enjoy your Breakfast Box and loved your stay with us. Looking forward to welcoming you again soon! On behalf of the Management & Staff, Elin Beck

10/10 Excellent

Rijk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, beautiful and service best!
Great place. Beautifully designed and decorated. Excellent location. Service was best!
Stayed 2 nights in Aug 2019
Response from Adrian Ang on 24 Aug 2019
Dear Rijk, Thank you for giving us time writing a review. I'm glad you loved our hotel. We look forward to meeting you again. Best Regards, Adrian & Campbell House Family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Adrian Ang on 24 Aug 2019
Dear Valued Guest, Thank you so much for giving us highest rate. We are glad you loved your stay with us. Looking forward to welcoming you again soon! Best Regards, Adrian & Campbell House Family

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel.
Very short business trip, arrived very late 11pm, but was met at the door and luggage taken to my room.
Stayed 2 nights in Jul 2019
Response from Vanessa on 11 Jul 2019
Dear Rob, Thank you for rating us, we hope to meeting you again and next time stay longer and we are glad to keep you busy exploring places of interests here in Penang. See you again soon! Best Regards, Vanessa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it because we felt at home, and we very well looked after.
Stayed 1 night in Jun 2019
Response from Adrian Ang on 24 Aug 2019
Dear Valued Guest, Thank you so much for giving us highest rate. We are glad you loved your stay with us. Looking forward to welcoming you again soon! Best Regards, Adrian & Campbell House Family

10/10 Excellent

Sunwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Vanessa on 3 Jul 2019
Thank you for giving us highest rating! See you again on your next trip to Penang! Best Regards, Vanessa

10/10 Excellent

CS

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly stuff and very clean hotel. Nice street and good food around . Walking distance to mall.
Stayed 2 nights in Jun 2019
Response from Vanessa on 19 Jun 2019
Dear CS, Thank you for giving us time writing a review. I'm glad you loved our hotel. We look forward to meeting you again. Best Regards, Vanessa & Campbell House Family

10/10 Excellent

MrKIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location, excellent staff, tasty breakfast :D
Stayed 2 nights in Jun 2019
Response from Vanessa on 19 Jun 2019
Dear MrKIM, Thank you for the highest rating! Our location is indeed in the heart of Georgetown and a walking distance to places of interests. I will be sharing your compliments to our IL Bacaro team! See you again on your next trip to Penang! Best Regards, Vanessa & Campbell House Family

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great staff, great room.great service
Stayed 3 nights in May 2019
Response from Vanessa on 29 May 2019
Dear Valued Guest, Thank you so much for giving us highest rate. We are glad you loved your stay with us. Looking forward to welcoming you again soon! Best Regards, Vanessa & Campbell House Family

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Vanessa on 15 May 2019
Dear Nick, Thank you for giving us highest rate! See you again on your next visit to Penang! Best Regards, Vanessa & Campbell House Family

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Staff was polite and respectful. Italian restaurant food was excellent w good choices. Breakfast was a great deal. Taking ng shoes off at the foyer is not a big deal.. but providing an alternative to bare feet would have been helpful!! Wish they had efficient precise info and transport regarding Thaipussam festival. Staff gave plenty of info but nothing that could have helped us and other guests to witness it and take pictures! Over all a good stay
Stayed 3 nights in Jan 2019
Response from Vanessa on 9 May 2019
Dear valued guest, Thank you for giving us time writing a review. I am glad to know that you enjoyed your stay and happy with the service we have provided. I will be sharing your compliments on breakfast with our IL Bacaro Team. I would like to apologise if you felt uncomfortable walking barefooted, and I hope it was not too late to have informed you that we have a slippers provided inside the room. With regards on the Thai Pusan Festival, I'm afraid that you might have stayed with us not during the event? As we have provided our own prepared-leaflet to everyone with full schedule of Thai Pusam from its first night with a date, time and place, type of ceremony and some introduction/details to it; Including the route where the chariots are passing from temple to the hill, and vise versa. I sincerely apologise for the inconvenience you have experience, and we will always look forward to welcoming you again here at Campbell House. Best Regards, Vanessa & Campbell House Family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely stay. Beautiful room, helpful staff, and delicious breakfasts.
Stayed 3 nights in Mar 2019
Response from Vanessa on 4 Apr 2019
Thank you for giving us the highest rate review! See you again on your next visit to Penang! Best Regards, Vanessa & Campbell House Family

10/10 Excellent

Ella, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Campbell House. Staff were helpful and informative and the accommodation has charm and character. The location in central Georgetown suited us perfectly. We were pleased with the wide choice of restaurants nearby and that temples, museums, markets and other places of interest were within easy walking distance. Very nice breakfast and a comfortable bed added to the experience.
Stayed 6 nights in Mar 2019
Response from Vanessa on 27 Mar 2019
Dear Wotif, Thank you for the high rating! We are happy you enjoyed your holiday here in Penang and felt comfortable during you stay with us. I will be sharing your breakfast compliments with our IL Bacaro Team. See you again on your next trip to Penang! Best Regards, Vanessa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, homey
Stayed 1 night in Dec 2018
Response from Chan on 15 Mar 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nette, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and clean interior, well-appointed decor, good amenities! Happy to be here!
Stayed 1 night in Feb 2019
Response from Vanessa on 6 Feb 2019
Dear Nette, Thank you for choosing Campbell House and for rating us. See you again on your next visit to Penang! Best Regards, Vanessa & Campbell House Family