Standard Room, 2 Queen Beds
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Reviews of Hillside Inn Pembroke

2 out of 5
Hillside Inn Pembroke
638 Pembroke St. East, Pembroke, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 156 out of 411 reviews" "
Rating 8 - Good. 163 out of 411 reviews" "
Rating 6 - Okay. 67 out of 411 reviews" "
Rating 4 - Poor. 17 out of 411 reviews" "
Rating 2 - Terrible. 8 out of 411 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent motel, clean and safe
Stayed 1 night in May 2024

10/10 Excellent

Sherri

Business traveller
This is a cute property. I had the only room upstairs that was supposed to be non-smoking. The little porch room outside of my room had an ashtray in it and smelled like smoke. Outside of this, it was a good stay.
Stayed 1 night in May 2024

8/10 Good

Christa

Liked: Cleanliness
Was cute and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Ghislain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the price i got
Stayed 1 night in Apr 2024

10/10 Excellent

Willians

Stayed 1 night in Apr 2024

10/10 Excellent

myron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable for a quick road trip stop
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Stayed 1 night in Apr 2024

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money, it is perfect for a quick stay...not a place to lounge...but everything you need. Clean. Quiet. Room smelled like smoke, but we could air the place out.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great price ,place and location
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Stayed 2 nights in Nov 2023

10/10 Excellent

Phil

Liked: Amenities
Perfect
Stayed 1 night in Nov 2023

6/10 Okay

Holly

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and look like they have been recently renovated. The check-in was super easy and the gentleman at the desk was very nice. I would definitely stay here the next time I'm in Pembroke.
Stayed 3 nights in Sep 2023

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how quiet and convenient evertything was so close to shopping and dining. Staff were very friendly and rooms where extremely ean. I i highly recommend staying here.
Stayed 4 nights in Sep 2023

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite, room very clean, friendly owners. Would refer it to anyone.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff awesome an helpful
Stayed 2 nights in Sep 2023

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and friendly staff!
Stayed 1 night in Sep 2023

6/10 Okay

Melanie, Calgary

Liked: Cleanliness, property conditions & facilities
Convenient and easy check in. Nothing outstanding in terms of welcoming or friendliness, but it was nice and efficient. The room itself was good for the price as it was clean, seems to be recently updated and had amenities as described. Air conditioning is quite loud so could be a problem for light sleepers (we use earplugs so were ok). During our stay there was a small group a couple of rooms over who were sitting out with really loud conversation and music (looked like longer term guests, but we could be wrong). Other rooms were also enjoying outdoor areas but a more reasonable and respectful noise level. We would have thought management would have asked the loud guests to keep it down. In good news though, they took it inside early (9ish), so was fine for sleeping time. Overall it was good, especially for the price. Enjoyment just depends who you get for neighbours which is the same anywhere you choose.
Stayed 1 night in Sep 2023
Response from Harry on 8 Sept 2023
Hello melamine,Sorry for inconvenience as we told our all customers any problems pl let office know so we can solve n about workers u mentioned everyone has right to sit on table outside of room yes n they left 9pm in room which we can't say to leave before 9pm if u tell us earlier we can request to lower volume of music...sorry once again for inconvenience...

8/10 Good

Sheri

Liked: Cleanliness
Disliked: Amenities
Just needed a room for one night. This was ok for the price. But the bed frame was tin, so if you hit it with your foot , made a loud noice…. Small bathroom sink area with no counter top to place things on. Mattress was on the hard side. Not many plugs…Clean thou which was what I expect
Stayed 1 night in Aug 2023

10/10 Excellent

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners were very polite and very friendly, remembered me from my last visit!
Stayed 1 night in Sep 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.ckean n nice decorate rooms highly recommend....

6/10 Okay

nicholas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Katrina

Stayed 1 night in Aug 2023

10/10 Excellent

Bentley

Liked: Cleanliness, amenities
Great new look, enjoyed our stay
Stayed 1 night in Aug 2023

8/10 Good

Emily

Stayed 1 night in Aug 2023

6/10 Okay

Tania

Liked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Andréane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
There was mold on the sheets, you could smell the humidity in the room. Old carpet that needs to be cleaned. We will not be returning to this hotel.

10/10 Excellent

Jacqueline

Stayed 1 night in Jul 2023

10/10 Excellent

Debbie

Travelled with group
Everyone was so friendly. Extremely clean very comfortable. And the outside is beautifully done , highly recommend.
Stayed 2 nights in Jul 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it because it was quiet and the staff was quite polite. Thank you for your service!
Stayed 1 night in Jul 2023

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the cleanest , no dislike
Stayed 1 night in Jun 2023

10/10 Excellent

ERIC

Travelled with partner
Liked: Staff & service, property conditions & facilities
Cozy,just right size.excellent price.near ottawa river,excellent waterfront.the sun shines...lol
Stayed 1 night in Jul 2023

10/10 Excellent

Nikola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I got upgraded to the apartment suite because there were no more rooms left. It had been newly renovated and was spotless. The staff were very friendly and accommodating. The motel was quiet. I really have nothing bad to say.
Stayed 5 nights in Jun 2023

10/10 Excellent

Rob

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great choice for hotel stay in pembroke, very clean & great value. Close to everything and very walkable

10/10 Excellent

Bhagyashree

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place and hospitality…cozy rooms and ambiance 👌👌
Stayed 5 nights in Jun 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here several times because it's always been clean and quiet. The rooms have been renovated, the property is tidy and access in and out is easy.
Stayed 2 nights in Jun 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, staff & service
Property was nice, staff was friendly. Sheets on one of the queen beds were stained.
Stayed 1 night in May 2023

10/10 Excellent

Augustine

Stayed 6 nights in May 2023

2/10 Terrible

Don

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was changed due to a toilet being clogged, the bedsheets had stains so I asked for more and received two more that were also stained, there was dried pee found on the bathroom floor, a dirty/used towel was left in the bathroom, the shower did not function properly, the AC did not work efficiently, and the bathroom window did provide enough privacy (curtains or blinds are needed as frosted glass is not enough). The beds were also very uncomfortable and we woke up extremely stuffed up in the morning. I would not stay here again and would not recommend booking these accommodations.
Stayed 1 night in May 2023
Response from Harry on 10 May 2023
Hello Don Thanks for staying with us we have new employees starting at our motel we understand u have bed sheet with stain n we gave new one everything came from laundry n u don't want us to change with new one any all other problem u mentioned u didn't inform us that we can fix for u n until we don't get inform we can't fix anything without knowing anything hope to see u in future

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Car broke down outside of Pembroke, found Hillside Inn to be clean, quiet and close to the edge of town. Cost wise it was perfect. Thank You
Stayed 1 night in Apr 2023

10/10 Excellent

Suzanne

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very polite
Stayed 2 nights in Apr 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
this stay was exactly what I expected
Stayed 2 nights in Apr 2023

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prices for a clean room. Staff is welcoming and friendly
Stayed 3 nights in Apr 2023

10/10 Excellent

SOLLOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023